# Page 2 | ACE Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ACE Dental the right Dental solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010533/ACE-Dental/reviews --- ACE Dental 4.6 (108) [View alternatives](https://www.capterra.com/p/10010533/ACE-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ACE Dental ## Showing most helpful reviews Showing 26-50 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VA Veronica A. Practice Administrator Used the software for: 2+ years ### "Customer support is always Helpful. Software is easy to use and easy to figure out" September 29, 2017 5.0 Pros Its user friendly. The cloud feature makes it easier to manage remotely. Reports are clear to understand. E-reminders get to patients timely. No interruptions in service due to server issues. Cons Ereminders still remind patients about old appointment times when they reschedule. We've had instances where patients call or email upset because they've called to reschedule but they get a reminder that the appointment is still set for the original time Review Source Response from ACE Dental Software October 5, 2017 Veronica- Thank you for all of the great feedback! Being on the cloud has huge advantages and we are glad you're enjoying it! In addressing your con- if patient appointments are rescheduled at the end of a day it is important to go to the eReminder menu and click "send appointments to ace." This will ensure all appointments are up to date that may have been changed at the last minute. If you need any help with this, please give us a call, we are happy to walk you through it! -Your ACE-Dental Team JV John V. Periodontist Medical Practice Used the software for: 2+ years ### "I have been very happy with this software!" July 4, 2018 5.0 Ease of use at w fair price! The support is very helpful and have taken care of our problems quickly. This program can do everything you need to run an office efficiently., Pros This is a great program for the price. Ace program is windows based and there is no need for a trainer to come out to your office. All backups can be sent to ace cloud! Cons Problems with computers when there is a windows update. We had some problem with cloud backups . Need separate backup for X-rays. Review Source Response from ACE Dental Software October 17, 2018 Thank you for your great review! Windows updates can change sharing on computers. Please call our technical support when this happens and we will get it fixed very quickly. For Images, if you are using an Apteryx or a relabeled Apteryx product for imaging, you should contact them to get XVWeb. If not, talk to them about a conversions of your images. We expect the other image software companies to announce a web based product in the near future. LN Loretta N. Front Desk Used the software for: 2+ years ### "Overall a very pleasant experience. And the Support Team is so friendly and helpful!" September 28, 2017 5.0 Pros Being able to give our patients an itemized receipt. Relatively easy to generate dental insurance forms. When there is a change in "family dynamics", easy to move a patient to their own account. The "How do I ...?" are rather helpful. Cons Sometimes a little more flexibility is needed when generating dental insurance claim forms. Also a very minor problem is importing patient photos. Just can't seem to do it. Review Source Response from ACE Dental Software October 3, 2017 Loretta- Thank you for your great feedback! Our support is definitely second to none! We appreciate your positive words and we will continue to strive to keep our software easy to use! In regards to your comment about importing photos, it is a simple drag and drop or acquire from a webcam. I will ask our training department to give you a call and walk you through the process. Thank you again for being an ACE user! Kind regards- Your ACE-Dental Software Team! KT Kathleen T. Director of Operations Medical Practice Used the software for: 2+ years ### "ACE Software and support rock!" July 5, 2016 5.0 Pros As a dental provider for over 20 years I have worked with all of the software out there. What I particularly love about ACE software is the tabs across the top. I don't have to go through 3 or 4 clicks (or more) to find what I'm after. I simply look across the top to find the tab I want and I'm right into the page I need. As a dental provider, time is of the essence. We don't have time to mess around with the hassles of scrolling to accomplish one quick item. This program prevents that problem nicely. When you work all day with patients and software, one less hassle is king. This is MUCH LESS hassle! Thank you ACE! Cons Not really anything. Once I had a problem with ACE working with my Windows 10. Face it, Windows 10 is a pain for all of us. ACE had a glitch with something in Windows. Their tech support was right on it. With the next update (just as in my personal MAC and iPhone) it was one and done. Problem solved. I have been with ACE since 2007 and this is the only issue with the software. Do I blame ACE? No, I blame Windows 10. I recommend ACE without reservation! Thanks ACE for keeping me a happy customer! Review Source DM Danielle M. Office mgr Health, Wellness and Fitness Used the software for: 2+ years ### "Horrible customer service!!!" April 15, 2020 1.0 Horrible the customer service here is horrible we’re in the middle of a pandemic and they stole all my patient information I will not allow me to have access to it!!!!! Horrible horrible horrible Pros I’ve been with these people for years and because I am moving to a more updated software they Took all of my patient information out of my computer and will not restore it!!! They are horrible I do not advise them this is an old cheap software and you need to get something more updated than this!!! Cons Horrible horrible customer service just horrible Review Source TA Tammy A. Office Manager/RDA Health, Wellness and Fitness Used the software for: 2+ years ### "ACE is GREAT!" September 19, 2018 5.0 My overall experience has been very good. They are consistently adding features and the cost is very affordable compared to other dental software programs. Pros I love the ease of this software program for our dental office. I am positive that any employee can easily learn the functions within a couple of days. The customer support is beyond awesome. They are only a phone call away and if you have to leave a message, your call is returned within a matter of minutes. If you forget how to do a particular step, there are tutorials readily available or again just a phone call away. Cons I would say the only part I like least is the periodontal charting feature. It could be more fine tuned for the needs of a hygienist. Review Source KT Kathleen T. Director of Operations Medical Practice Used the software for: 2+ years ### "One of the customer rep is awesome! She took care of my computer needs today and she was so quick, knowledgeable and friendly all the way!" November 14, 2017 5.0 If you are on the fence about a dental software company, please consider ACE. I have no other reason to endorse this other than that I use it and I love it! Thank you ACE for such a comprehensive dental software package as your wonderful sales and support team and really working hard to have a great product! Well done! Pros I love that we can navigate through the program through the tabs at the top! I don't have to sift through a maze of 20 tabs to get to what I need. They offer every imaginable treat you could need or use and it all works seamlessly! I've used ACE since 2007 and am still thrilled to work with such an awesome team! And yes, I've use other programs as well so this isn't my first rodeo! Have worked in dental since 1995 myself. Review Source NS Nancy S. Office Manaager Used the software for: 2+ years ### "Product is very user friendly . If you do have a problem it is fixed in a matter of minutes. " August 23, 2017 5.0 Pros How user friendly it is. Anyone coming into the office (temp.) picks up how to use software fast. Customer Service ROCKS!!!!! Have very few problems with this program. Cons Nothing - We have had very few problems with this program in all the years we have been using it. When we have had to use temp. employees they have found the software very easy to use compared to others. Review Source Response from ACE Dental Software August 23, 2017 Thank you for the feedback, Nancy! We are glad to hear the proof, that anyone can pick up on how to use the software. It really is EASY-TO-USE! You can't beat the build in tutorials either. If someone now comes in, they can watch the videos and be ready to go very quickly. Thank you again for the feedback and being a long time customer of ACE-Dental! BG Brooke G. office manager Medical Practice Used the software for: 2+ years ### "Very pleased with both the program and the support! " August 11, 2017 5.0 Accounting and insurance billing is a breeze with Ace! Pros The program is very user-friendly! It did not take long to get the hang of it. With the help of the support team any problem I had was resolved with a simple phone call, (by "problem" I mean something I did not understand):) Cons No complaints! I have not found any issues with this program. Everything task is very simple to complete. Review Source Response from ACE Dental Software August 15, 2017 Thank you for the feedback Brooke! We really try to keep the software as easy to use as possible. There are so many moving parts in a dental practice, we should not have to worry about software difficulty. It shouldn't be difficult to manage a dental practice. Software needs to be easy and uncomplicated! We appreciate you being an ACE user! EC Elizabeth C. dentist/owner Hospital & Health Care Used the software for: 6-12 months ### "ACE software: ok, I guess" March 14, 2017 3.0 My old (20 + years!) software was not being supported and I needed to replace it. ACE met our needs for an affordable product (we have a VERY small practice in a town of 600.) The new front desk administrator has become very adept at using the program and its cooperative insurance efiling program. Even I, the doctor, can eventually enter procedures, complete insurance info and file a claim for a patient. Still, it is very critical for the support line to be available! Thanks for your help. Pros the price Cons inability to customize reports Review Source Response from ACE Dental Software March 18, 2017 Thank you for the feedback! We appreciate and welcome all comments. We do offer one on one training on-line. Since you ordered our most basic package, that may not have been included. In line with your comments, I would like to offer you an hour of training for free to help you learn some of those additional tricks lite the Report Writer. ACE has a report writer build into the software so you can customize reports on the fly. Furthermore, our support department is top notch, hold time are never longer than a couple of minutes, and someone is always available to answer calls. Once in a while the calls have to be prioritized in order to assist the most critical needs first. CF C. F. Office manager Used the software for: 2+ years ### "This software is extremely easy to use but support is readily available if necessary. " July 20, 2017 5.0 Pros Our patients love the eReminders . Since signing up for the eReminder option, we have very few, if any, No Show appointments now. Cons There is not much that I would change regarding this software package. I would like to be able to create a statement for a patient's balance when there are still outstanding insurance claims. Review Source Response from ACE Dental Software July 20, 2017 Dr. Faillace, We do appreciate your feedback and positive review. We already have the feature you are requesting in the software. You can navigate to Statement Set up, under reports and check the box for "Delay Statements with Pending Insurance Claims." Please feel free to call us if you need assistance in setting this up. Again, thank you for being an ACE customer, we appreciate your feedback. KB Kim B. Front Office Administrator Used the software for: 2+ years ### "I learned to navigate Ace in a day! Easy, efficient program!!!" August 11, 2017 5.0 Having a software that I can depend on just makes my life easier and my day happier. Pros Ease of use - Also, if I have any problems, the support staff is wonderful! They are always happy to help even though I am woefully ignorant of computer terminology and they basically have to walk me through everything like I am 4 years old!! Review Source Response from ACE Dental Software August 11, 2017 Thank you, Kim. The ACE-Dental team strives to keep the software up to date! Our programmers are top notch and keep a progressive mind set with the software, while keeping ease of use a top priority. Our support team is the best! I have never worked with a more professional, patient and knowledgeable support team! AL Amalou L. Dentist Used the software for: 2+ years ### "So happy that we researched before we committed to getting ACE for our office. Best decision made!" April 5, 2018 5.0 Pros It has everything we need to run our dental office; scheduling, charting, bridging our digital x-rays, employees time clock, claims, etc. They have great customer support, user friendly, and very affordable. Cons The dental images are not on clouds, so if I'm not in the office, I can't check my patients radiographs. Review Source Response from ACE Dental Software October 12, 2018 Thank you for your great review! If you are using an Apteryx or a relabeled Apteryx product for imaging, you should contact them to get XVWeb. If not, talk to them about a conversions of your images. We expect the other image software companies to announce a web based product in the near future. DJ Debbie J. Office Manager Medical Practice Used the software for: 2+ years ### "OUTSTANDING SERVICE" October 31, 2017 3.0 I truly like the ease of this program and that Ace constantly improves the features. Again, the support team is what makes this company special. I know when I call someone will call me back in a timely fashion to help. Pros It is very comforting to know that I. will be helped The support staff is second to none. We have had our computer crash 3 times in the last week. The support staff had us up and running in no time at all. They answer calls in a timely fashion and are always polite, comforting and most of all knowledgeable, I can not thank them enough!! Great job!! Review Source CL Cynthia L. RDH/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Quality Program and OUTSTANDING SUPPORT and SERVICE!" January 11, 2017 5.0 I have been using ACE Dental Software for over a decade for my portable school based dental program. It has been a wonderful asset in helping to reach the patient base in the rural schools. We are able to keep track of our various locations and produce valuable statistics and trends in our patient care. ACE has been an exceptional asset for our business. Many thanks for the outstanding service and support we have always received! The staff goes above and beyond taking care of our individual needs and concerns. I definitely recommend ACE and their superb product. Pros Ease of use. Pertinent data and accessibility is always being updated. Review Source BC Belinda C. Office manager Used the software for: 2+ years ### "been using ace for about 15 years, love how easy it is to use and the tech support is awesome. thank" September 25, 2017 5.0 I have used other programs in the past. By far this is my favorite . Thank you Mr. Hastings and all the staff at Ace you make my life easy Pros easy to use and train new employees, love the reports menu with the ability to create a custom report I can most always get anything I need for both the doctor and the accountant Review Source Response from ACE Dental Software September 27, 2017 Belinda- Thank you for your great feedback on ACE-Dental Software. We appreciate you being a long time customer of ours! Our support department is second to none, and the built in training videos make it incredibly easy to train new employees! Thank you again, Your ACE-Dental Team BB Bea B. Vice President Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" January 17, 2017 5.0 I would definitely please this up against Eagle soft, Open dental, Soft dent. The software has kept up with the times . I have Ace, 15 years and still have not opened the manual to read it...it's just that easy and the support team is awesome Pros It to use. Cons Charting ..The teeth cannot be rotated. Review Source Response from ACE Dental Software January 18, 2017 Thank you for your feedback Bea! There is already a feature in the charting screen that allows you to shift and rotate the tooth in any direction. This existing feature allows you to match up the tooth's position relative to the actual anatomy. Please give us a call, we will be happy to show you where it is and how to utilize it. JV John V. Periodontist Hospital & Health Care Used the software for: 2+ years ### "Ace Dental Software Great Value and Easy to Use" December 14, 2016 5.0 I have worked with Eagle soft and Dentrix software programs and I find that Ace dental meets or exceeds these companies products. You do not need trainers to come out to your office, for which most companies charge. Ace is windows based and easy to pick up with a computer tutorial. New employees can train off the computer. X-rays programs integrate easily. I am very happy with the software. I have been using Ace since 2007. Pros Easy to use and training is easy Cons Not everything eagle and dentrix do is in this software, buy Ace does help add these items if asked. Review Source LM Linda M. Front Desk, Insurance,Accounts Receiveable Used the software for: 2+ years ### "Overall ok." August 24, 2017 4.0 Pros Ease of use. The pros should not require that I send in 100 character minimum. There is nothing that stands out as far as the pros go. Ease of use. I should not be required to fill in 100 character minimum. Cons Least like the fact that the subscriber information on the insurance has to be entered as a separate profile if not the patient then linked in to the patient. We have a lot of inactives in our files for this reason. Review Source SZ Sherman Z. Dentist Medical Practice Used the software for: 2+ years ### "Great experience. Rarely have problems. If so, support is readily available and solves the problem immediately. They are constantly updating the software also." October 31, 2017 5.0 The recall system is amazing. I have been in practice for 35 years. I use to send out Recall Reminder Cards with poor results. With ACE reminder system, my front desk sometimes has to call ACE to stop sending reminders as we have no vacancies available in our appointment book. There appointment book reminders has virtually eliminated No Shows. Pros Ease of use yet more features than I would ever use are available. The IT support is great. They listen to suggestions. Cons Maybe they can update the appearance of the program a little. Review Source jB jessica B. office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "we just replaced our computers in our office, and it was so easy and great service to reinstall ace." August 10, 2017 5.0 easy to train new employees, easy to use and understand, all the different types of charts and all you can put into it. Pros the program is so easy to use. if you can't find or understand something, there are tutorials to help. also if you need support they are the most friendly support i have ever had to deal with, and we always get the problem solved. Cons can't think of anything, our office loves the program. ............................................. Review Source Response from ACE Dental Software August 10, 2017 Jessica- Thank you so much for your review of our software! We appreciate having the practice as long time customers, let us know if you ever need anything. We appreciate the feedback. The ACE-Dental Team AA Alaa A. CAD CAM Designer Hospital & Health Care Used the software for: I used a free trial ### "ACE Dental is good to manage the Dental operations." September 7, 2023 5.0 ACE Dental is not advanced to manage Dental. Pros ACE Dental was great for basic operations in Dental Management. Cons ACE Dental is weak in integration with Dental devices and limited in 3D modules. Review Source PS Pam S. Office Manager Accounting Used the software for: 2+ years ### "I love it!" August 23, 2017 5.0 this software has everything we need to run our dental office smoothly, have no complaints except when it is not running smoothly (which was only on yesterday) 8/22/2017 Pros easy to get around in, user friendly, has many more capability's to help our office but right now we do not use them Cons can't think of anything, never really had any issues, appointment book is not easy to get around with Review Source JT Joy T. Doctor Medical Practice Used the software for: 2+ years ### "Love ACE Dental!" December 15, 2016 5.0 I have been an ACE Dental Software user for 20 years and have been extremely happy. I use the email and text reminder service and patients love that and are missed appointments have dropped significantly. You won't be disappointed in ACE Dental- customer service is top notch. Pros Easy to use Tutorials online Customer Service excellent Email/Text Reminders AWESOME Cons Which it worked with APPLE COMPUTERS!! Review Source ER Efim R. Dentist Medical Practice Used the software for: 2+ years ### "Great product. " January 17, 2017 5.0 The great product. Use it happily and enjoying for the last 12 years. Lately acquired additional practice and switched their Dentrix to my ACE. That was one of the happiest moments in transition of the additional practice. Thanks a lot ACE Pros Great customer support, very user-friendly, self-explanatory, great features for virtually anything my practice may need. Cons None Review Source Similar Products Featured