# Page 2 | Surpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Surpass the right Library Automation solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010536/Surpass/reviews

---

Surpass

4.8 (128)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of Surpass

## Showing most helpful reviews

Showing 26-50 of 128 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LS

Larry S.  
Volunteer  
Religious Institutions  
Used the software for: 1-2 years

### "Surpass Software Met Our Needs Cost Effectively"

September 22, 2025

5.0

Our experience with Surpass Software has been very positive. We have had no problems. The learning curve was not high. Volunteers mastered the software quickly.

Pros

Surpass Software was a perfect match for our organization to automate our 5000 book library. Our organization is run by volunteers. The process to enter the collection into Surpass was straightforward and easy to learn. The support staff was excellent and available as we learned the system. We have moved from only in building use of our library to publishing our database on the web, with our members able to search the database from any place on the internet. We highly recommend the Surpass software.

Cons

We have had no problems implementing the software with the help of the support staff. The database being in the cloud made implementation quicker and more reliable.

Review Source

Response from Surpass Software

October 2, 2025

Hello Larry, Thank you for taking the time out of your day to leave us a review. We're so happy to hear that your experience getting set up with Surpass has been so positive! We do our very best to make the software as user-friendly as possible. We look forward to continuing to work with you!

JG

Judy G.  
Librarian  
Libraries  
Used the software for: 2+ years

### "Surpass is an Excellent product for our small library!"

January 13, 2026

5.0

I helped catalog an entire library using old barcodes, new barcodes and everything in between. The ease of learning the program was so helpful as I trained others to help.

Pros

Surpass is very user friendly and intuitive. Any time I have had a problem they have helped me fix it. They go above and beyond to get it right. Cataloging is easy and labeling is easy.

Cons

I only have one complaint...You can't make 13 digit barcodes...or I can't figure out how...I really don't have any other complaints.

Review Source

Response from Surpass Software

January 14, 2026

Hi Judy, Thank you for taking the time to share your experience with Surpass. We greatly appreciate it! I'm happy to hear that you have had great help from our team and that you find the cataloging and labeling process easy. As for the 13-digit barcodes, I suspect that's because 13-digit barcodes are typically a type of barcode called 'codabar' that may be different from the type you're currently using. If you would like to have us investigate that further, we would be happy to anytime!

CG

Chris G.  
IT Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Software and Pleased!"

August 11, 2025

5.0

Excellent! From implementation, administration, to end users everything has been top notch. As a CCRC our residents are our primary focus, and they're pleased!

Pros

It's perfect for us. For the price it's a great value and support has been top notch! Management is simple as well as easy to customize.

Cons

I honestly can't think of a con to the software. We've used alternatives in the past and Surpass exceeds everything we've used/trialed.

Review Source

Response from Surpass Software

August 18, 2025

Hi Chris, Thank you for taking the time to review our software. I'm pleased to hear that you (and your residents) are satisfied with your experience thus far! Please don't hesitate to reach our with any questions or concerns should anything come up. In the meantime, we're happy to have you with us!

MM

Mary M.  
president  
Libraries  
Used the software for: 1-2 years

### "Surpass Review"

January 15, 2026

5.0

Their responsiveness to questions, concerns and needs is really exceptional. They are continually making Surpass more user friendly.

Pros

Surpass is easy to use and their customer service is excellent. This is the best move we have done with our nonprofit mobile library. It has made things run smoothly.

Cons

I really have no negative feedback regarding Surpass. The transition was smooth and everyone was helpful.

Review Source

KP

Kerri P.  
Media Specialist  
Education Management  
Used the software for: 2+ years

### "Surpass support is the Best!"

April 25, 2025

5.0

Surpass is a LMS that was easy to learn to use when I began 14 years ago. Surpass' support team has always been there to help me with any problem or question.

Pros

The quick, friendly Surpass customer support team is the best thing about Surpass. Questions are answered through their Chat within a few minutes each time. Or, if I would rather call, they are always available. Surpass is constantly using customer feedback to improve their product.

Cons

It is hard for me to think of what I like least about Surpass. When there is a situation that could be improved, I can suggest a change.

Review Source

Response from Surpass Software

April 30, 2025

Hello Kerri, Thank you for taking the time to leave a review of your experience with Surpass. I'm thrilled to hear about your positive experiences with our support team. We try our best to deliver quick and friendly service, so it's wonderful that you feel we've been delivering on that goal!

EP

Edward P.  
Digital Library Administrator  
Libraries  
Used the software for: 6-12 months

### "Powerful Library Catalog"

December 13, 2024

5.0

Surpass customer service and sales representatives have been extremely responsive and helpful. They clearly understand their complex software and are more than willing to resolve any issue that arises. They have a litany of YouTube videos that cover many of their features of their software, they are usually only about 3 minutes each making them easy to watch

Pros

Surpass catalog is easy to use and is as good as far more expensive library systems.

Cons

It does not show you one copy of a multivolume set but shows the user all copies as separate entries. I would like to see this changed to show the user only one book but with a list of all the volumes.

Review Source

Response from Surpass Software

December 16, 2024

Hi Edward, Thank you for taking the time to review our software. We greatly appreciate your feedback and are happy to hear that you find our software easy to use and our team knowledgeable. We also appreciate your critique of the volume management process and we will continue looking into this!

JC

Jennifer C.  
Media Specialist  
Education Management  
Used the software for: 1-2 years

### "AMAZING PRODUCT AND TEAM BEHIND IT"

September 4, 2025

5.0

\[sensitive content hidden\] was very helpful. Everyone at Surpass was. She was able to fix my issues and was so patient and understanding with me.

Pros

The data that Surpass supplies helps me to see what is trending, what is missing, and helps me keep track of overdues, etc. It's very user-friendly.

Cons

Nothing. It's a great program. I like the built in support so much because it helps keep me on track.

Review Source

KH

Kylie H.  
Media Specialist  
Libraries  
Used the software for: Less than 6 months

### "Worth Every Penny"

January 9, 2026

5.0

So far, our small library has utilized the customization of the website layout especially for the cost of your system.

Pros

We appreciate how user friendly Surpass is for patrons and also our library staff. Our library catalog was easily uploaded into the Surplus system.

Cons

Honestly at this time Surpass has worked very well for our library needs. Customer service has been a huge help for our library.

Alternatives considered

[Alexandria](https://www.capterra.com/p/27788/Alexandria/)

Reason for choosing Surpass

We chose Surpass for easy use, website connection to the catalog, and price.

Review Source

BT

Brenda T.  
Volunteer  
Religious Institutions  
Used the software for: Less than 6 months

### "Barcode issue"

June 30, 2025

5.0

Professional, prompt, kind, helpful. \[sensitive content hidden\] was great. Answer in minutes. The online chat was great. I felt heard and cared for.

Pros

Promptness of support and an answer in minutes! The online support was perfect and prompt. \[sensitive content hidden\] was kind and knowledgeable.

Cons

I do not have anything that I disliked. The service is great and the tech support is phenomenal. I would have left this blank because I have nothing that I didn’t like.

Review Source

Response from Surpass Software

July 1, 2025

Hi Brenda, Thank you for taking the time to tell us about your barcode issue. Our team works hard to jump on any questions or issues so that you can get on with your day. I'm so glad to hear that you had such a good support experience with us! It was a pleasure working with you as well! We look forward to continuing to support you and your library.

NB

Nicola B.  
Librarian  
Education Management  
Used the software for: 2+ years

### "Great Job....."

January 21, 2025

5.0

My overall experience has been great..It is very easy to use

Pros

Surpass is very easy to use ....everything is clearly marked

Cons

there is nothing that I dislike about Surpass

Review Source

Response from Surpass Software

January 23, 2025

Hi Nicola, Thank you for taking the time to leave Surpass a review. We are always happy to hear feedback and are pleased that you have found our software so easy to use. That's one of our top priorities! We look forward to continuing to serve you.

AA

Abygayle A.  
Librarian Specialist  
E-Learning  
Used the software for: 2+ years

### "Surpass Review"

December 11, 2024

5.0

Pros

There is a lot to see on Surpass! There is a lot of good options for adding items for our users to find, and it is easy to add them. The support team is also always very helpful and quick to take care of any of my questions or concerns.

Cons

There are some confusions with how things are separated into each category.

Review Source

Response from Surpass Software

December 13, 2024

Hello Abygayle, Thank you for taking the time out of your day to review our software. We greatly appreciate your kind words and are happy to hear that you are enjoying the ease with which Surpass is operated. You mentioned that there is some confusion around categories. Please feel free to reach out to us about that. We would be happy to talk over everything!

DS

Darlene S.  
Resident Librarian  
Individual & Family Services  
Used the software for: Less than 6 months

### "Surpass excels"

November 4, 2024

5.0

I would rate it a 10 on a scale of 1-10. We reviewed 49 systems before making a final decision to go with Surpass. Once we saw it, there was no question.

Pros

Ease of use! Timely and detailed response form Surpass Knowledge experts!

Cons

We can't get it operational fast enough - no fault of Surpass. The process is clearly defined.

Review Source

Response from Surpass Software

November 20, 2024

Hello Darlene! Thank you for taking the time to leave us such a wonderful review. We greatly appreciate your honest feedback and are happy to hear that Surpass has met your needs. We're especially proud to hear that we were your top choice after such thorough research! We look forward to continuing to serve you and your library!

CD

Carl D.  
Technology Coordinator  
Education Management  
Used the software for: 1-2 years

### "Surpass Support"

September 17, 2024

5.0

Excellent! Our rep, \[sensitive content hidden\] was a big help and resolved our issue.

Pros

Surpass Support goes beyond what is expected and is always professional and courteous

Cons

All was good. I had no problems or issues.

Review Source

Response from Surpass Software

September 18, 2024

Hello Carl, Thank you for taking the time to leave a review for Surpass. I'm so happy to hear that you have had such an excellent experience with our software and support team! We look forward to working with you and your team further.

KB

Kristen B.  
Media Aide  
Education Management  
Used the software for: Less than 6 months

### "Media Aide"

August 28, 2024

5.0

Great. system, user friendly, many option for assistance with program \\.

Pros

Able to import entire class list into the system, \[sensitive content hidden\] from technical support was a big help.

Cons

Still learning the system and wish there was a new user training already set up.

Review Source

Response from Surpass Software

September 10, 2024

Hi Kristen, Thank you for taking the time to leave us a review. I'm happy to hear that you are enjoying the program and that you are finding it user friendly. We certainly do our best to make it so! You mentioned that you wish there was a new user training. There is a Getting Started section available in our documentation that I think you will find quite helpful! As always, let our team know if you need anything and welcome to the Surpass family!

RD

Riley D.  
Volunteer Cordinator  
Libraries  
Used the software for: 6-12 months

### "Review of Surpass"

July 24, 2024

5.0

Easy to use, helpful staff. patrons of library know what book they are getting because they check it out themselves.

Pros

Ease of use and fast customer support. Better experience for patrons

Cons

Due dates don't always show correct date but not a big deal.

Switched from

[LibreOffice](https://www.capterra.com/p/158981/LibreOffice/)

not a good software. Had to come up with other ways to make the system work.

Review Source

Response from Surpass Software

July 31, 2024

Hi Riley, Thank you for taking the time to write a review of your experience with Surpass. We're happy to hear that you find our interface easy to use and our staff helpful. We pride ourselves on these facets of our company! As for your experience with due dates, I believe there may be some confusion between standard due dates versus final due dates. Please don't hesitate to reach out to our support team so that we can walk you through those!

KC

Kathy C.  
Church Librarian  
Religious Institutions  
Used the software for: 2+ years

### "Surpass review"

September 5, 2024

5.0

Support has proven to be very helpful and able to hlep

Pros

Ease of use. Enter an ISBN and fills in fields

Cons

Limit of entries allowed without being charged extra.

Review Source

NT

Nathan T.  
Computer Specialist  
Education Management  
Used the software for: Less than 6 months

### "Sanity Saving Software"

August 16, 2022

5.0

Far better than my expectations. From the initial chat on their website, to the detail found on the website, to the support both before the sale and after the sale. They have been far better than I could have anticipated.

Pros

The most important feature of any software, the truest selling point for me was the ability to import MARC records from ancient library software (circa 2006). I had put off upgrading library software for so long and with a collection of over 10,000 copies I was most worried about losing that data. The software/hardware combination of the old system was on its last legs, and the initial software developer was very slow to respond to upgrading to their newer system. With Surpass they gave me a demo of which I tested their import feature and it was extremely easy to import everything I intended without the need for support on that feature. Second most important feature was they still sell the ability for a local installation. I am not too keen on cloud-based SaaS solutions. The third real selling point was the service; and that was true even from before the sale, but has continued after the sale as well. The level of service has blown my mind away. Even nit-picky type of things I have asked they have resolved.

Cons

Honestly the least liked is that some features display along the bottom of the software, not where I expect to find tabs for options. \[Note: I learn new software by clicking through menus/options and testing things.\] That, and few other things make the software feel a little clunky, maybe utilitarian. But it does what I need, and I am not picky on UI components once everything is setup and I know how to work it.

Reason for choosing Surpass

I also Googled other software but the vast majority of them were cloud-based, and I didn't spend too much time looking at those. The initial Google result included a page that listed Surpass along with others and the intro paragraph for Surpass sounded the most likely to import my data and still have local install. With Follett they provided an online conference call type demo (I couldn't test drive it myself, only watch); they did verify I could import the data I intended to; but then they didn't follow up for a very long time with so much as a price quote. The irony is by the time they did provide the price quote I was already switched to Surpass; and I didn't even try to switch for over a year. So why the switch? Responsiveness, Local install, test drive option, ease of data import, excellent support before \[and after\] the sale.

Review Source

Response from Surpass Software

August 23, 2022

Thanks for your review, Nathan! While Surpass Cloud is our most-popular option, Surpass for Windows continues to shine! We're delighted that we have "blown your mind" with our level of service. That's our goal!

KK

Kristy K.  
Director of Libraries  
Libraries  
Used the software for: 2+ years

### "Stellar Service/Outstanding Product"

May 20, 2022

5.0

Top-notch customer service! I’m always amazed at all quickly they adjust or correct any issues that I bring to them.

Pros

I think I appreciate most about Surpass Cloud is how easy it is for my volunteers and students to sit down and be able to navigate the system with very little, if any, training at all. It is the most user-driven system I’ve ever used.

Cons

The only feature that could be improved is the patron import. We have had a bit of difficulty with students who are in a grade that is not designated within their categories. This means hand keying in few of them after the upload.

Alternatives considered

[Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/)

Reason for choosing Surpass

Customer service and design.

Review Source

Response from Surpass Software

May 23, 2022

Thanks for your review, Kristy! We're delighted that your volunteers and patrons are finding Surpass Cloud easy to use. Please let us know if we can help with your patron import.

Devendra Kumar S.  
Manager  
Information Technology and Services  
Used the software for: 1-2 years

### ""Surpass: Get Ready to Take Your Business to the Next Level!""

January 24, 2023

4.0

My overall experience with Surpass has been very positive. Surpass is a powerful tool that allows us to easily create and manage online tests and assessments. It has allowed us to dramatically reduce the amount of time and effort needed to design and deploy tests and assessments, while also providing us with detailed and insightful analytics.We are using Surpass to solve several different business problems. Firstly, it allows us to quickly create and deploy tests and assessments on a variety of topics, meaning that we can get feedback quickly and accurately. Secondly, it allows us to measure the effectiveness of our training and assessment programs by providing us with detailed analytics that can inform decisions and strategies. Lastly, it allows us to easily create and manage multiple versions of tests and assessments, making it easy to adjust and refine the content based on feedback.The benefits we have realized from using Surpass are numerous. It has allowed us to quickly and accurately create and deploy tests and assessments, saving us time and money. It also allows us to get detailed analytics on the performance of our programs, enabling us to pinpoint areas for improvement. Finally, it has allowed us to easily create and manage multiple versions of tests and assessments, enabling us to quickly adjust and refine the content.

Pros

Pros:• Surpass software is easy to use and intuitive.• It offers a wide range of features that are easily customizable and can be adapted to meet the needs of any business.• Integration with existing business processes is seamless and does not require any additional training or complicated setup instructions.• The software provides advanced security measures to protect data and user information.• The software offers automated reporting and analytics capabilities that can be used to gain insights into business performance.• It offers a comprehensive suite of customer relationship management tools that help businesses to better manage customer relationships.• The software has a comprehensive library of templates and tools to help businesses create professional-looking reports and documents.

Cons

One of the main cons of Surpass software is the lack of customization options. While the software is designed to be intuitive and easy to use, users may find that they are limited in the ability to customize their experience. Additionally, the software may not integrate well with existing business processes, making it difficult to use in certain scenarios. Furthermore, the software can be quite expensive, which may not be feasible for all businesses.

Review Source

Response from Surpass Software

February 29, 2024

Thanks for the review, Devendra, but I think you might be thinking of a different product. Our products are designed for library management. Perhaps, though, you are using it for managing tests and assessments. In any case, I'm glad you're happy with your software, whether it's ours or something else! :-)

EM

Elizabeth M.  
Church librarian  
Religious Institutions  
Used the software for: 2+ years

### "Small libraries beware"

July 17, 2021

4.0

Being able to inventory quickly and easily is important for volunteers. Having an attractive and easy to use online catalog is also very important. Surpass allows this at an attractive price, unless you have over 10,000 items. Then you are stuck, unable to add more or export to another system.

Pros

The OPAC interface is attractive. I especially like the ability to add an image of a book cover so easily. Being able to email over dues is very nice.

Cons

I like least the capping at 10,000 items when it was unlimited before. This is a real hardship for small church libraries that spent so much time and effort at comprehensive cataloging and now are told they can not export their own records! The next tier allows export and a huge increase of capacity, but the price is too high for most small churches to pay. The donor report function was removed with this version, and has been promised to be returned, but I have been waiting at least a year already. Copycat allowed more varied choices when cataloging, although this new version is probably easier for a non-librarian to catalog. I have so many rare and uncommon items that I end up doing the complete cataloging myself.

Alternatives considered

[Mandarin](https://www.capterra.com/p/29128/Mandarin/)[Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/)

Reason for choosing Surpass

I also considered others, but Surpass had the combination of features and price that were most attractive to me as a professional librarian.

Review Source

Response from Surpass Software

July 22, 2021

Hi Elizabeth! Thank you for your review. I'm delighted that you're enjoying using Surpass Cloud and from the comments you have left for us in your service surveys, I can see that you also find our support excellent. I'm very happy to hear that! Your circumstances in migrating from Surpass CL for Windows to Surpass Cloud Congregational is a bit unusual in that your library has such a large collection and is near the limits of the lower-cost Congregational plan. Surpass Cloud Congregational is our entry level plan, designed and priced to meet the needs of most congregational libraries. I can understand how you were disappointed that you needed to upgrade to a full-featured Surpass Cloud plan to accommodate expansion of your collection, but I hope you will enjoy the other added features and benefits. Thank you again, Danny Humphress President

CG

Cathy G.  
School librarian  
Primary/Secondary Education  
Used the software for: 2+ years

### "Customer service is key!"

September 8, 2021

5.0

My experience with Surpass has been very positive.

Pros

We began using the Cloud-based Surpass about a year ago. It's works well for our mid-size (15,000 book) library. Once I became familiar with its capabilities, I enjoyed its speed and accuracy. We've had a few glitches and a bit of a learning curve on my part, but Surpass customer support has been knowledgeable and supportive in getting through each issue. They are professional, quick to respond, and they definitely know their stuff. My favorite feature is the ability to customize our own site for our school with text and photos. I also like the ability to communicate with our students' families via email through Surpass. The Dashboard feature is also a great way to start the day with a synopsis of the library.

Cons

Showing my age here but -- I wish there was a hard copy user's manual of Surpass Cloud's capabilities. I used the manual/binder all the time for the previous version, making notes on annual processes, etc. I really miss that old binder!

Reason for choosing Surpass

It was in place when I arrived. I have not considered changing.

Review Source

Response from Surpass Software

September 9, 2021

Thanks Cathy! We're so happy that you're having a good experience with Surpass and with our support. I am nostalgic for the the old paper manuals, too. I still have a copy of the first one from 1985 (it was called Melvil back then)! As you have probably noticed, there are enhancements and new features added to Surpass Cloud constantly. Paper manuals couldn't keep up with the pace! And, of course, paper manuals couldn't take you directly to the page relevant to where you are in the software with a click of the mouse, as the online documentation does.

vS

victoria S.  
Teachers, Director  
Education Management  
Used the software for: 2+ years

### "Surpass is huge a value "

July 21, 2023

5.0

The overall experience has been wonderful. We could not function to the highly organized level without Surpass. It saves us time & money. The reporting options are extremely helpful, finding what information Is needed so quickly has added positive productivity.

Pros

That I can use it from other devices.The reporting systemFinding students quickly

Cons

Training, I have not taken the time needed to fully understand all that Surpass does or how it all works. I would like a training map, that shows me how to train and in what order, from the basics and on.

Reason for choosing Surpass

This is the system TECTA used when I started my position.

Review Source

Response from Surpass Software

July 24, 2023

Thanks for your review, Victoria! We're happy that Surpass is helping you keep your library organized and serving your patrons. For training, you might want to check out the videos on the Surpass YouTube channel. The Getting Started with Surpass Cloud, https://www.youtube.com/watch?v=gzgbAvFdgzY, is a great place to jump in. Of course, Surpass Support is always here for you if you need guidance!

AW

Angie W.  
Media Specialist  
Primary/Secondary Education  
Used the software for: 2+ years

### "Surpass service is very good!"

May 11, 2022

4.0

So far since we have gone to the cloud based version, they are improving performance when we ask for changes. Most requests are met in a fairly short period of time. Tech support is very helpful.

Pros

Lots of reports available for circulation, materials and patrons available. Like the option of being able to create customized reports

Cons

Wish we could print patron info and resource lists like the previous version. Being able to make changes across multiple resources at one time would be more helpful. The cloud based version runs slowly a lot of the time. Reaction time when scanning in many items can be slow. We have to be very careful checking in multiple items because it takes a little while for each one to show up on the log.

Alternatives considered

[Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/)

Reason for choosing Surpass

Cost was much better, service and support had been good in the past with Surpass.

Review Source

Response from Surpass Software

May 23, 2022

Thanks for your review, Angie! We're happy that you're happy with Surpass -- especially with service and support. Surpass Cloud is always evolving and improving thanks to the feedback and ideas from the folks who use it every day. Please don't be shy about letting us know your ideas or where you find shortcomings. We have addressed some performance issues recently, so you should see faster responses.

PR

Pat R.  
Librarian  
Hospital & Health Care  
Used the software for: 2+ years

### "Surpass a library database with all the bells and whistles if you need them"

March 19, 2026

5.0

I've used it for 4 years now and it's still a great system for our little library in a retirement community. It's fairly easy to teach the helpers the basics. I keep my own manual I've written as I learn new things in Surpass so I can quickly refer back to a 'hoe to' on anything I need to do

Pros

Ability to always receeive help whether it's using the help manual online, chatting with Surpass support or calling

Cons

Nothing I like it all. I learn as I go and don't use all the features available since our libraryvis very small and informal in a retirement community

Review Source

VR

Verified Reviewer  
Librarian  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Cloud-based Surpass favours working from home."

April 26, 2021

5.0

Both librarians and patrons access the resources online, we are able to work from anywhere any time. This increases prodictivity

Pros

I serve a community which is scattered across the country. Cloud-based Surpass has been handy in providing services to these stakeholders. The patrons have access to the Library's OPAC and digital resources from anywhere, twenty-four-seven. Cataloguing with Surpass is as simple as abc. To add a new book to stock, we simply punch in the book's ISBN. Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective. The search results display an impression of the book along side the essential details describing intellectual content of the books. Also, latest books appear on top of the search results. We have relied on the power of Surpass to identify all the patrons. A record of each patron reveals the patron's photo, resources borrowed, holds and fines. All these information on one window makes the whole work of circulation much easier

Cons

Although patrons can renew physical books in the comfort of their homes, they still visit the library physically to return or borrow a physical resource. This defeats the concept of self service.

Review Source

Response from Surpass Software

September 9, 2021

We're glad you're having good results with Surpass Cloud and finding it easy to catalog your collection. Did you know that you often don't have to type the ISBN to add a book? Many books have EAN barcodes printed on the back cover. Just scan this barcode and the ISBN will be entered for you!

Talk to a Capterra advisor for free and get results within 15 minutes.