# Page 2 | Surpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Surpass the right Library Automation solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010536/Surpass/reviews --- Surpass 4.8 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 28th, 2026 # Page 2 - Reviews of Surpass ## Showing most helpful reviews Showing 26-50 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Annika D. Managing Librarian Music Used the software for: 2+ years ### "Great experience for smaller library collection" January 13, 2026 5.0 has been easy to use, has great customer service, and offers a great value that fits within my organization's budget. Pros We have a relatively basic version of , and it's an absolutely great value for our needs. The customer service is excellent and is the primary reason I would recommend this software to others; I always know that help is just an email or a phone call away. Cons The only thing that comes to mind is that the user interface in the basic version we use is visually a bit dated, but this has no impact on functionality. Review Source JG Judy G. Librarian Libraries Used the software for: 2+ years ### "Surpass is an Excellent product for our small library!" January 13, 2026 5.0 I helped catalog an entire library using old barcodes, new barcodes and everything in between. The ease of learning the program was so helpful as I trained others to help. Pros is very user friendly and intuitive. Any time I have had a problem they have helped me fix it. They go above and beyond to get it right. Cataloging is easy and labeling is easy. Cons I only have one complaint...You can't make 13 digit barcodes...or I can't figure out how...I really don't have any other complaints. Review Source Response from Surpass Software January 14, 2026 Hi Judy, Thank you for taking the time to share your experience with Surpass. We greatly appreciate it! I'm happy to hear that you have had great help from our team and that you find the cataloging and labeling process easy. As for the 13-digit barcodes, I suspect that's because 13-digit barcodes are typically a type of barcode called 'codabar' that may be different from the type you're currently using. If you would like to have us investigate that further, we would be happy to anytime! LS Larry S. Volunteer Religious Institutions Used the software for: 1-2 years ### "Surpass Software Met Our Needs Cost Effectively" September 22, 2025 5.0 Our experience with Software has been very positive. We have had no problems. The learning curve was not high. Volunteers mastered the software quickly. Pros Software was a perfect match for our organization to automate our 5000 book library. Our organization is run by volunteers. The process to enter the collection into Surpass was straightforward and easy to learn. The support staff was excellent and available as we learned the system. We have moved from only in building use of our library to publishing our database on the web, with our members able to search the database from any place on the internet. We highly recommend the Surpass software. Cons We have had no problems implementing the software with the help of the support staff. The database being in the cloud made implementation quicker and more reliable. Review Source Response from Surpass Software October 2, 2025 Hello Larry, Thank you for taking the time out of your day to leave us a review. We're so happy to hear that your experience getting set up with Surpass has been so positive! We do our very best to make the software as user-friendly as possible. We look forward to continuing to work with you! MM Mary M. president Libraries Used the software for: 1-2 years ### "Surpass Review" January 15, 2026 5.0 Their responsiveness to questions, concerns and needs is really exceptional. They are continually making more user friendly. Pros is easy to use and their customer service is excellent. This is the best move we have done with our nonprofit mobile library. It has made things run smoothly. Cons I really have no negative feedback regarding . The transition was smooth and everyone was helpful. Review Source CG Chris G. IT Director Hospital & Health Care Used the software for: 2+ years ### "Great Software and Pleased!" August 11, 2025 5.0 Excellent! From implementation, administration, to end users everything has been top notch. As a CCRC our residents are our primary focus, and they're pleased! Pros It's perfect for us. For the price it's a great value and support has been top notch! Management is simple as well as easy to customize. Cons I honestly can't think of a con to the software. We've used alternatives in the past and exceeds everything we've used/trialed. Review Source Response from Surpass Software August 18, 2025 Hi Chris, Thank you for taking the time to review our software. I'm pleased to hear that you (and your residents) are satisfied with your experience thus far! Please don't hesitate to reach our with any questions or concerns should anything come up. In the meantime, we're happy to have you with us! KP Kerri P. Media Specialist Education Management Used the software for: 2+ years ### "Surpass support is the Best!" April 25, 2025 5.0 is a LMS that was easy to learn to use when I began 14 years ago. Surpass' support team has always been there to help me with any problem or question. Pros The quick, friendly customer support team is the best thing about Surpass. Questions are answered through their Chat within a few minutes each time. Or, if I would rather call, they are always available. Surpass is constantly using customer feedback to improve their product. Cons It is hard for me to think of what I like least about . When there is a situation that could be improved, I can suggest a change. Review Source Response from Surpass Software April 30, 2025 Hello Kerri, Thank you for taking the time to leave a review of your experience with Surpass. I'm thrilled to hear about your positive experiences with our support team. We try our best to deliver quick and friendly service, so it's wonderful that you feel we've been delivering on that goal! EP Edward P. Digital Library Administrator Libraries Used the software for: 6-12 months ### "Powerful Library Catalog" December 13, 2024 5.0 customer service and sales representatives have been extremely responsive and helpful. They clearly understand their complex software and are more than willing to resolve any issue that arises. They have a litany of YouTube videos that cover many of their features of their software, they are usually only about 3 minutes each making them easy to watch Pros catalog is easy to use and is as good as far more expensive library systems. Cons It does not show you one copy of a multivolume set but shows the user all copies as separate entries. I would like to see this changed to show the user only one book but with a list of all the volumes. Review Source Response from Surpass Software December 16, 2024 Hi Edward, Thank you for taking the time to review our software. We greatly appreciate your feedback and are happy to hear that you find our software easy to use and our team knowledgeable. We also appreciate your critique of the volume management process and we will continue looking into this! JC Jennifer C. Media Specialist Education Management Used the software for: 1-2 years ### "AMAZING PRODUCT AND TEAM BEHIND IT" September 4, 2025 5.0 \[sensitive content hidden\] was very helpful. Everyone at was. She was able to fix my issues and was so patient and understanding with me. Pros The data that supplies helps me to see what is trending, what is missing, and helps me keep track of overdues, etc. It's very user-friendly. Cons Nothing. It's a great program. I like the built in support so much because it helps keep me on track. Review Source BT Brenda T. Volunteer Religious Institutions Used the software for: Less than 6 months ### "Barcode issue" June 30, 2025 5.0 Professional, prompt, kind, helpful. \[sensitive content hidden\] was great. Answer in minutes. The online chat was great. I felt heard and cared for. Pros Promptness of support and an answer in minutes! The online support was perfect and prompt. \[sensitive content hidden\] was kind and knowledgeable. Cons I do not have anything that I disliked. The service is great and the tech support is phenomenal. I would have left this blank because I have nothing that I didn’t like. Review Source Response from Surpass Software July 1, 2025 Hi Brenda, Thank you for taking the time to tell us about your barcode issue. Our team works hard to jump on any questions or issues so that you can get on with your day. I'm so glad to hear that you had such a good support experience with us! It was a pleasure working with you as well! We look forward to continuing to support you and your library. NB Nicola B. Librarian Education Management Used the software for: 2+ years ### "Great Job....." January 21, 2025 5.0 My overall experience has been great..It is very easy to use Pros is very easy to use ....everything is clearly marked Cons there is nothing that I dislike about Review Source Response from Surpass Software January 23, 2025 Hi Nicola, Thank you for taking the time to leave Surpass a review. We are always happy to hear feedback and are pleased that you have found our software so easy to use. That's one of our top priorities! We look forward to continuing to serve you. SE Sue E. librarian Education Management Used the software for: 1-2 years ### "Surpass out performs other library cloud-based platforms " October 1, 2024 5.0 Our PK-8 private elementary school library used the non-cloud based system for 15-20 years. When we decided to move to a cloud based platform, we looked at two other vendors before deciding that Surpass was by far the best option. Pros I have used for the past fifteen months. Surpass is user friendly, intuitive, and easy to navigate. I have taught over thirty school volunteers to use this system with ease. I appreciate the prompt customer service when needed, either by phone or chat box. I can usually speak with a support person within five minutes. Cons At this point, there is nothing that I like least about . Alternatives considered [LIBRARIAN](https://www.capterra.com/p/79528/LIBRARIAN/) Reason for choosing Surpass was what we had before in the non-cloud option so moving to this one was fairly easy. It is intuitive, user friendly, and has superior customer service. Review Source Response from Surpass Software October 7, 2024 Hi Sue, What a lovely review! We're thrilled to hear how satisfied you are with Surpass Cloud! We love hearing from our long-time clients who have moved over to Cloud, since we have done our best to make that migration process as smooth as possible. Thank you for taking the time to let others know about your experience with Surpass. We look forward to continuing to serve you and your team! TP Ted P. Library Team lead Religious Institutions Used the software for: 2+ years ### "Terrific product for church libraries" February 8, 2025 5.0 CL is perfect for our small to medium church library. The price is reasonable and customer service is responsive and helpful. Pros \-It's very flexible - you can add as little or as much detail as you like. -There are multiple ways to enter bibliographic information. -I'm impressed that we can choose to search multiple library catalogs to do copy cataloging. Cons \-Label printing is imperfect. -Using the Add New by ISBN feature can be a bit slow. Review Source Response from Surpass Software February 12, 2025 Hi Ted, Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying your experience with Surpass and that you find our program so flexible! You mentioned that you find the label printing imperfect and that the Add New by ISBN is a bit slow for you. If you haven't already, please feel free to shoot us an email or chat so that we can take a look at your settings and see if either of these issues can be addressed. DS Darlene S. Resident Librarian Individual & Family Services Used the software for: Less than 6 months ### "Surpass excels" November 4, 2024 5.0 I would rate it a 10 on a scale of 1-10. We reviewed 49 systems before making a final decision to go with . Once we saw it, there was no question. Pros Ease of use! Timely and detailed response form Knowledge experts! Cons We can't get it operational fast enough - no fault of . The process is clearly defined. Review Source Response from Surpass Software November 20, 2024 Hello Darlene! Thank you for taking the time to leave us such a wonderful review. We greatly appreciate your honest feedback and are happy to hear that Surpass has met your needs. We're especially proud to hear that we were your top choice after such thorough research! We look forward to continuing to serve you and your library! AJ Ashley J. Director of Library Services Libraries Used the software for: Less than 6 months ### "First time experience with Surpass" August 28, 2024 5.0 This is my first experience with the library management system. I have used quite a few other systems in my long career as a librarian. So far I have been really impressed with the customer service whenever I have a question and the system is really intuitive and easy to use! Pros The customer service has been astounding. Everyone has been super responsive and quick to answer all my questions! Cons So far my experience has been excellent with , nothing bad to report. Review Source Response from Surpass Software September 10, 2024 Hello Ashley, Thank you kindly for taking the time out of your day to leave a review of our software. I'm thrilled to hear that you are enjoying your experience with Surpass and our support team. We've done our best to make the system as intuitive and user friendly as possible, so hearing your excellent review is encouraging! Welcome to the Surpass family and please don't hesitate to reach out if you need anything. We look forward to serving you. KB Kristen B. Media Aide Education Management Used the software for: Less than 6 months ### "Media Aide" August 28, 2024 5.0 Great. system, user friendly, many option for assistance with program \\. Pros Able to import entire class list into the system, \[sensitive content hidden\] from technical support was a big help. Cons Still learning the system and wish there was a new user training already set up. Review Source Response from Surpass Software September 10, 2024 Hi Kristen, Thank you for taking the time to leave us a review. I'm happy to hear that you are enjoying the program and that you are finding it user friendly. We certainly do our best to make it so! You mentioned that you wish there was a new user training. There is a Getting Started section available in our documentation that I think you will find quite helpful! As always, let our team know if you need anything and welcome to the Surpass family! RD Riley D. Volunteer Cordinator Libraries Used the software for: 6-12 months ### "Review of Surpass" July 24, 2024 5.0 Easy to use, helpful staff. patrons of library know what book they are getting because they check it out themselves. Pros Ease of use and fast customer support. Better experience for patrons Cons Due dates don't always show correct date but not a big deal. Switched from [LibreOffice](https://www.capterra.com/p/158981/LibreOffice/) not a good software. Had to come up with other ways to make the system work. Review Source Response from Surpass Software July 31, 2024 Hi Riley, Thank you for taking the time to write a review of your experience with Surpass. We're happy to hear that you find our interface easy to use and our staff helpful. We pride ourselves on these facets of our company! As for your experience with due dates, I believe there may be some confusion between standard due dates versus final due dates. Please don't hesitate to reach out to our support team so that we can walk you through those! KK Kristy K. Director of Libraries Libraries Used the software for: 2+ years ### "Stellar Service/Outstanding Product" May 20, 2022 5.0 Top-notch customer service! I’m always amazed at all quickly they adjust or correct any issues that I bring to them. Pros I think I appreciate most about Cloud is how easy it is for my volunteers and students to sit down and be able to navigate the system with very little, if any, training at all. It is the most user-driven system I’ve ever used. Cons The only feature that could be improved is the patron import. We have had a bit of difficulty with students who are in a grade that is not designated within their categories. This means hand keying in few of them after the upload. Alternatives considered [Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/) Reason for choosing Surpass Customer service and design. Review Source Response from Surpass Software May 23, 2022 Thanks for your review, Kristy! We're delighted that your volunteers and patrons are finding Surpass Cloud easy to use. Please let us know if we can help with your patron import. Devendra Kumar S. Manager Information Technology and Services Used the software for: 1-2 years ### ""Surpass: Get Ready to Take Your Business to the Next Level!"" January 24, 2023 4.0 My overall experience with has been very positive. Surpass is a powerful tool that allows us to easily create and manage online tests and assessments. It has allowed us to dramatically reduce the amount of time and effort needed to design and deploy tests and assessments, while also providing us with detailed and insightful analytics.We are using Surpass to solve several different business problems. Firstly, it allows us to quickly create and deploy tests and assessments on a variety of topics, meaning that we can get feedback quickly and accurately. Secondly, it allows us to measure the effectiveness of our training and assessment programs by providing us with detailed analytics that can inform decisions and strategies. Lastly, it allows us to easily create and manage multiple versions of tests and assessments, making it easy to adjust and refine the content based on feedback.The benefits we have realized from using Surpass are numerous. It has allowed us to quickly and accurately create and deploy tests and assessments, saving us time and money. It also allows us to get detailed analytics on the performance of our programs, enabling us to pinpoint areas for improvement. Finally, it has allowed us to easily create and manage multiple versions of tests and assessments, enabling us to quickly adjust and refine the content. Pros Pros:• software is easy to use and intuitive.• It offers a wide range of features that are easily customizable and can be adapted to meet the needs of any business.• Integration with existing business processes is seamless and does not require any additional training or complicated setup instructions.• The software provides advanced security measures to protect data and user information.• The software offers automated reporting and analytics capabilities that can be used to gain insights into business performance.• It offers a comprehensive suite of customer relationship management tools that help businesses to better manage customer relationships.• The software has a comprehensive library of templates and tools to help businesses create professional-looking reports and documents. Cons One of the main cons of software is the lack of customization options. While the software is designed to be intuitive and easy to use, users may find that they are limited in the ability to customize their experience. Additionally, the software may not integrate well with existing business processes, making it difficult to use in certain scenarios. Furthermore, the software can be quite expensive, which may not be feasible for all businesses. Review Source Response from Surpass Software February 29, 2024 Thanks for the review, Devendra, but I think you might be thinking of a different product. Our products are designed for library management. Perhaps, though, you are using it for managing tests and assessments. In any case, I'm glad you're happy with your software, whether it's ours or something else! :-) NM Nancy M. Textile Center Librarian Apparel & Fashion Used the software for: 2+ years ### "Surpass Software used by a Non-profit national center for fiber art" September 2, 2021 5.0 benefits are their excellent service Surpass they offer. No matter what question I have, they answer quickly, or see if something in the cloud can be changed to help my unique problem. I am a librarian at a non-profit national center for fiber art. We have a shop, classes, auditorium for guild gatherings, media room for producing online classes for our patrons, a library, a gift shop, three galleries for fiber art work, and a permanent Weaver's Guild group that has been in existence for over 75 years. Textile Center library has over 35,000 circulating materials. We have received \[SENSITIVE CONTENT\]'s Weaving Loom Library Research project. She passed away, but entrusted Textile Center with her 18 giant notebooks and hundreds of bits of information about weaving looms. We are in the process of making this into .pdf files so we can add those to our library for anyone in the world who is interested in finding information about Weaving Looms will have access to that information. I am not with an industry, so I picked Apparel and Fashion, but that is not what we are. Maybe add non-profit as a choice under "industry". Pros It is getting easier to use, but I can always call or chat and get great help when I don't understand something. I really love the service. That is vital to an organization. When I don't understand, or wonder about how something works, I know I can chat with a real person at . They will always be helpful, professional, kind, and funny. Julie and I have quilting in common. Hope her quilt retreat was fun. Cons I often need to print items, but there is "no printer" access, so I have to copy and paste to word to print what I need. Reason for choosing Surpass Many were for larger libraries, or too expensive, or non-responsive when I inquired. Review Source Response from Surpass Software September 3, 2021 We're thrilled that you're happy with Surpass Cloud! Please let us know what you mean by "no printer" access. All of Surpass Cloud's reports are designed to be printed or saved as PDFs. EM Elizabeth M. Church librarian Religious Institutions Used the software for: 2+ years ### "Small libraries beware" July 17, 2021 4.0 Being able to inventory quickly and easily is important for volunteers. Having an attractive and easy to use online catalog is also very important. allows this at an attractive price, unless you have over 10,000 items. Then you are stuck, unable to add more or export to another system. Pros The OPAC interface is attractive. I especially like the ability to add an image of a book cover so easily. Being able to email over dues is very nice. Cons I like least the capping at 10,000 items when it was unlimited before. This is a real hardship for small church libraries that spent so much time and effort at comprehensive cataloging and now are told they can not export their own records! The next tier allows export and a huge increase of capacity, but the price is too high for most small churches to pay. The donor report function was removed with this version, and has been promised to be returned, but I have been waiting at least a year already. Copycat allowed more varied choices when cataloging, although this new version is probably easier for a non-librarian to catalog. I have so many rare and uncommon items that I end up doing the complete cataloging myself. Alternatives considered [Mandarin](https://www.capterra.com/p/29128/Mandarin/)[Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/) Reason for choosing Surpass I also considered others, but had the combination of features and price that were most attractive to me as a professional librarian. Review Source Response from Surpass Software July 22, 2021 Hi Elizabeth! Thank you for your review. I'm delighted that you're enjoying using Surpass Cloud and from the comments you have left for us in your service surveys, I can see that you also find our support excellent. I'm very happy to hear that! Your circumstances in migrating from Surpass CL for Windows to Surpass Cloud Congregational is a bit unusual in that your library has such a large collection and is near the limits of the lower-cost Congregational plan. Surpass Cloud Congregational is our entry level plan, designed and priced to meet the needs of most congregational libraries. I can understand how you were disappointed that you needed to upgrade to a full-featured Surpass Cloud plan to accommodate expansion of your collection, but I hope you will enjoy the other added features and benefits. Thank you again, Danny Humphress President RC Rachelle C. Librarian Libraries Used the software for: 2+ years ### "Surpass has amazing support" March 10, 2023 4.0 Overall, I am very happy with . It's flexible and allows our school to enter the data into the system the way that works best for us. Pros The system is super easy to work with and learn. I'm not savvy with computers but the Surpass system is easy to navigate. Whenever I do need a helping hand, the support team is available to help. No waiting around for a call back or being put on hold. And the support team is super kind and easy to talk to. They understand what I am trying to ask, sometimes even when I don't. If there is a feature that would be nice to have, they are always making changes to fit the needs of the users. They truly do listen. Cons The hardest part to for me, is updating all the new students at the beginning of the school year. I wish it were easier. But the support team is always there to help me figure out any mistakes I've made and get it my information merged into the system. Review Source Response from Surpass Software March 13, 2023 Thanks for your review! We're so happy that you're happy! :-) We have some new features for connecting Surpass Cloud to your school's student management system, making manual updating of adding new student records and updating existing records easy and automatic? Get in touch with us and we'll tell you all about it. CG Cathy G. School librarian Primary/Secondary Education Used the software for: 2+ years ### "Customer service is key!" September 8, 2021 5.0 My experience with has been very positive. Pros We began using the Cloud-based about a year ago. It's works well for our mid-size (15,000 book) library. Once I became familiar with its capabilities, I enjoyed its speed and accuracy. We've had a few glitches and a bit of a learning curve on my part, but Surpass customer support has been knowledgeable and supportive in getting through each issue. They are professional, quick to respond, and they definitely know their stuff. My favorite feature is the ability to customize our own site for our school with text and photos. I also like the ability to communicate with our students' families via email through Surpass. The Dashboard feature is also a great way to start the day with a synopsis of the library. Cons Showing my age here but -- I wish there was a hard copy user's manual of Cloud's capabilities. I used the manual/binder all the time for the previous version, making notes on annual processes, etc. I really miss that old binder! Reason for choosing Surpass It was in place when I arrived. I have not considered changing. Review Source Response from Surpass Software September 9, 2021 Thanks Cathy! We're so happy that you're having a good experience with Surpass and with our support. I am nostalgic for the the old paper manuals, too. I still have a copy of the first one from 1985 (it was called Melvil back then)! As you have probably noticed, there are enhancements and new features added to Surpass Cloud constantly. Paper manuals couldn't keep up with the pace! And, of course, paper manuals couldn't take you directly to the page relevant to where you are in the software with a click of the mouse, as the online documentation does. AW Angie W. Media Specialist Primary/Secondary Education Used the software for: 2+ years ### "Surpass service is very good!" May 11, 2022 4.0 So far since we have gone to the cloud based version, they are improving performance when we ask for changes. Most requests are met in a fairly short period of time. Tech support is very helpful. Pros Lots of reports available for circulation, materials and patrons available. Like the option of being able to create customized reports Cons Wish we could print patron info and resource lists like the previous version. Being able to make changes across multiple resources at one time would be more helpful. The cloud based version runs slowly a lot of the time. Reaction time when scanning in many items can be slow. We have to be very careful checking in multiple items because it takes a little while for each one to show up on the log. Alternatives considered [Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/) Reason for choosing Surpass Cost was much better, service and support had been good in the past with . Review Source Response from Surpass Software May 23, 2022 Thanks for your review, Angie! We're happy that you're happy with Surpass -- especially with service and support. Surpass Cloud is always evolving and improving thanks to the feedback and ideas from the folks who use it every day. Please don't be shy about letting us know your ideas or where you find shortcomings. We have addressed some performance issues recently, so you should see faster responses. PR Pat R. Librarian Hospital & Health Care Used the software for: 2+ years ### "Surpass a library database with all the bells and whistles if you need them" March 19, 2026 5.0 I've used it for 4 years now and it's still a great system for our little library in a retirement community. It's fairly easy to teach the helpers the basics. I keep my own manual I've written as I learn new things in so I can quickly refer back to a 'hoe to' on anything I need to do Pros Ability to always receeive help whether it's using the help manual online, chatting with support or calling Cons Nothing I like it all. I learn as I go and don't use all the features available since our libraryvis very small and informal in a retirement community Review Source AM Alicia M. Librarian Education Management Used the software for: 2+ years ### "Surpass Software for Library use" August 17, 2023 5.0 Pros I enjoy because it is user friendly. The product seems to be well thought out, and is simple to use. Because of this, my first year being a librarian was an easy transition. My absolute favorite part is customer service. They are always friendly, helpful and available. Cons I wish that my small school could afford the cloud option with the newest features. Run a special so we can get on board with the times! Review Source Response from Surpass Software February 29, 2024 Thank you, Alicia! We're so happy that your "absolute favorite part is customer service." That's been our primary focus over the nearly 40 years that we've been doing this. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.