# Page 3 | Surpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Surpass the right Library Automation solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010536/Surpass/reviews

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Surpass

4.8 (128)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Surpass

## Showing most helpful reviews

Showing 51-75 of 128 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RA

Ronald A.  
librarian  
Education Management  
Used the software for: 2+ years

### "Surpass Cloud is wonderful, as is Surpass Support."

August 20, 2021

5.0

Surpass Support has always treated me well. \[SENSITIVE CONTENT\] and the tech department are easy to talk with, and they have implemented suggestions I have made the same day. For example, I asked for the ability to print receipts when students pay a fine. This was implemented by D\[SENSITIVE CONTENT\]the same day. This ability to make suggestions, and have the suggestions implemented, is one of the best features of Surpass Cloud.

Pros

The software is easy for me to use, and easy for my assistants to use. \[SENSITIVE CONTENT\] are always happy to help me when I email or call.

Cons

There is nothing about Surpass Cloud I do not like!

Review Source

Response from Surpass Software

August 24, 2021

We are thrilled that you're enjoying using Surpass Cloud in your library. Since it's humble beginnings 36 years ago, the most important "software designers" on our team have been the people who use it everyday in managing their libraries. Keep those great ideas and suggestions coming! We listen!

MA

Monique A.  
Media Clerk  
Primary/Secondary Education  
Used the software for: 2+ years

### "We love Surpass!"

May 22, 2023

5.0

Pros

I have used Surpass at two different libraries over the years and it is a wonderful system. It is very user friendly and easy to train people to use. We just switched to Surpass Cloud and so far it is great. The learning curve from the windows based system to the cloud based system is small and there are some features in the cloud that we didn't have before that are GREAT!

Cons

There really isn't anything we don't like. Some of the reports are a little tricky to find (Resource vs. Patron vs. Circulation - deciding which one it would be under) but once you find them they provide a wealth of information.

Review Source

Response from Surpass Software

July 24, 2023

Thanks for your review, Monique! We're happy to hear that you're enjoying using Surpass. We have so many reports in Surpass Cloud that even I sometimes have to think about whether a report is under Resources, Patrons, or Circulation! 😆 We would love to hear any ideas you might have to make finding the report you want easier. The best features in Surpass often start with ideas and suggestions from our clients.

AF

Ana F.  
Learning Community Coordinator  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Creation Village World School "

March 20, 2024

5.0

Training was easy conducted by a knowledgeable team. In addition, support there are lots of resources on YouTube with step-by-step short tutorials. Very helpful. Technicians are available online and you have a response in matter of minutes. They make it easy for you. I highly recommend Surpass Software!

Pros

Surpass program itself is very good, modern, complex and easy to use. Covers all areas of a school library, easy to access, to use and self-explanatory. Truely I cannot say enough good things about Surpass program. Also Surpass software comes with a price tag that small private schools can afford.

Cons

I really cannot think of anything negative about it.

Review Source

Response from Surpass Software

March 22, 2024

Hi Ana, Thank you for taking the time to leave a review. We're happy to hear that your start-up process went smoothly and that you found our tutorials helpful! We're continually striving to make this process as easy as possible, so we are thrilled to hear about your experience!

LD

Linda D.  
Volunteer Librarian  
Religious Institutions  
Used the software for: 2+ years

### "Surpass Support Staff"

March 26, 2024

5.0

When you are a 'one person shop' it is good to know that you have the support staff to do just that - support you. In my first library life, I mostly did legal research. So the world of cataloging was overwhelming to start. But the support group always knows how to help migrate to the Cloud, resize labels, put the OPAC on our website, change default settings and fix glitches in copy cataloging. No question has ever been too small.

Pros

I have especially enjoyed creating nested Explore buttons for our unique online catalog.

Cons

Sometimes the online instructions for working in the Cloud can be a bit confusing, but the support staff is always there to walk you through them.

Review Source

Response from Surpass Software

March 27, 2024

Hi Linda, Thank you for taking the time to write such a lovely review! We're so glad to hear that you have enjoyed working with our support team and that you are comfortable coming to us with your questions. You're absolutely correct... no question is too small! If there are any sections of the Cloud instructions that you think need clarification, please don't hesitate to let us know. We're always happy to refine our documentation as needed and would be grateful for your input.

NP

Nieping P.  
Director of Multimedia Learning Resource  
Education Management  
Used the software for: 2+ years

### "Surpass saved my life"

August 24, 2023

5.0

We have been used Surpass for over 20 years. Surpass always give us a strong customer service. While we lost our server, Surpass stored all of our library data. Surpass saved my life! Now we chose to use Surpass Cloud, no doubt at all.

Pros

Customer service is the best! They are very nice, and be patient.

Cons

There is nothing that make me don't like the Surpass.

Review Source

Response from Surpass Software

August 27, 2023

Aww, thank you for making us feel like superheroes! We're so happy we could help you recover your library data after you lost your server. Thank you for being part of the Surpass family for over two decades and for choosing to join us in the Cloud!

PW

Peter W.  
Librarian  
Libraries  
Used the software for: Less than 6 months

### "The Perfect System for a Smaller, Special Library"

February 27, 2023

5.0

It has been a great experience. Surpass is able to meet our needs and they are open to suggestions for new ideas.

Pros

It is extremely customizable, user friendly, and has great support from Surpass staff.

Cons

My experience with Surpass has all been positive.

Alternatives considered

[Alexandria](https://www.capterra.com/p/27788/Alexandria/)[Simple Little Library System](https://www.capterra.com/p/189633/Simple-Little-Library-System/)

Reason for choosing Surpass

Surpass had the best look, was the most customizable, had the best search engine, was the most user friendly, had the best interactions with staff during my free trial and demo, and had the best price.

Review Source

Response from Surpass Software

March 13, 2023

We're honored that you chose Surpass from the many other options you had and delighted that your experience has been positive! Thank you!

LK

Liisa K.  
Librarian  
Higher Education  
Used the software for: 2+ years

### "Surpass Easy to Use"

February 2, 2022

5.0

Pros

Surpass software is easy to use to do the tasks required for cataloging, circulation, fee collection, getting reports, etc.

Cons

At times our simple search results have been strange, but with the recent fix of some broken links, it is working much better.

Review Source

Response from Surpass Software

February 3, 2022

Thank you for taking the time to share your experience with Surpass, Liisa! We're so happy that it's working well for you in your library. We're always here to help!

MC

Millie C.  
Librarian  
Libraries  
Used the software for: 2+ years

### "Great for a small school library"

July 2, 2021

4.0

My overall experience has been positive. Our small school library has been using Surpass for several years, since we first automated. We were unfamiliar with library automation and were given a lot of support when we transitioned.

Pros

I appreciate the customer service and tech support. Whenever I run into trouble or am unfamiliar with a feature, I know that I can get a fast response from the company either by phone or via email with a real person. They are professional and always follow up to make sure the issue is resolved. I am also pleased with the transition to Surpass Cloud.

Cons

I am hoping to see more flexibility and features with the homepage of the OPAC in future developments, including improved search options.

Reason for choosing Surpass

Cost

Switched from

[Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/)

I used Destiny when I worked for the public school district. When I came over to an independent school I chose a less expensive product that served our needs.

Review Source

Response from Surpass Software

August 24, 2021

Thanks for your review. We're so happy that you're enjoying using Surpass and that you've come along with us as we moved into the cloud. We would love to hear your ideas for the OPAC. It gets a lot of praise for its customization features, so perhaps there are options we can help you with. Or perhaps you have some great ideas that we haven't thought of.

Marsha S.  
Library Administrator  
Religious Institutions  
Used the software for: 2+ years

### "Great Product! Excellent Customer Service!"

November 10, 2022

5.0

Highly recommend for a small congregational library like ours.

Pros

Customer Service very helpful initially to catalog our library of 2000 books. After closing for 2 years, computer was dead and I thought I lost my entire library! With the help of \[SENSITIVE CONTENT\] in CS we are open and back on track! Everything was backed up. Highly recommend paying the yearly fee.

Cons

So many features! Can be difficult to learn initially.

Review Source

Response from Surpass Software

November 14, 2022

Thanks for your review! We're happy that we were able to help recover your cataloging and patron data! You might want to consider migrating to Surpass Cloud so you and your patrons can access your library from any device and not worry about maintaining computer hardware.

AO

Angela O.  
Library Assistant  
Libraries  
Used the software for: 1-2 years

### "Excellent Customer Service"

September 12, 2023

5.0

My experience has always been wonderful with Surpass. Thank You!

Pros

One of the features i really enjoy with Surpass is the excellent customer service. Whenever I have an issue they are always available to help and resolve the issue.

Cons

I have not encountered anything yet that I do not like. This is my second year using Surpass.

Review Source

Response from Surpass Software

February 29, 2024

Thank you, Angela! Excellence in customer service is our pride and joy!

DS

Dee S.  
Tech Coordinator  
Education Management  
Used the software for: 2+ years

### "Surpass 2022-2023"

June 7, 2023

5.0

It was a great year with them.

Pros

Ease of use and excellent customer support!!

Cons

I have one need that they don't do at this time...but maybe in the future!!! They try to work hard to meet the customers needs!!

Review Source

Response from Surpass Software

July 24, 2023

Thanks for your review, Dee! We're all about easy of use and excellent customer support! Looking forward to more great years with you and Surpass!

DV

Delana V.  
Admin Assistant in Children's Ministry  
Religious Institutions  
Used the software for: 2+ years

### "Their Tech Help is THE best!"

July 21, 2022

5.0

We use this for our kids library inventory/check out and it's a pretty basic need met by the software.

Pros

We are a church who uses this for our Children's Ministry library. Since Covid, are activity has been changed, and we are preparing to roll out library cards and advertise to the church families. I was experiencing technical difficulties and called, and \[SENSITIVE CONTENT\] was terrific to work with, explaining as necessary in a way that was perfect for my non-technical mind. Just terrific customer service, and awareness of keeping it the right level with someone not adept at speaking in technical terms. It was an easy fix for him, but left me feeling confident it was fixed and I will easily call again if other things arise.

Cons

Honestly - we haven't used it very often so, so I'm not aware of any reason I would rank "least" desirable. It works, it's easy, and if there's an issue there are knowledgeable people to help.

Review Source

Response from Surpass Software

August 23, 2022

Thanks for your review, Delana! We think our support folks are "THE best," too! We're happy to hear that you agree!

NI

Natalia I.  
Librarian  
Education Management  
Used the software for: 1-2 years

### "Help with patrons import"

February 9, 2024

5.0

I think our Theatre Department is happy with Surpass.

Pros

I loved Naomi's customer service. She is very professional, responded in a timely manner and was very helpful.

Cons

Minor thing: excel file import specifics

Review Source

Response from Surpass Software

February 29, 2024

Thanks for the positive feedback, Natalia! Our support folks are the best!

CJJ

Carol Jean J.  
volunteer  
Libraries  
Used the software for: 1-2 years

### "Surpass was the right choice for us."

June 30, 2022

5.0

The

Pros

The simple, colorful interface with the self check and OPAC were good for our retirement community.

Cons

The hardest part is trying to get our residents confident in using the self check station.

Reason for choosing Surpass

Simple interface and ability to edit the self check station and OPAC to fit our needs.

Review Source

TB

Terri B.  
Technology Director  
Education Management  
Used the software for: 1-2 years

### "Awesome"

September 2, 2022

5.0

Pros

Ease of use and transferring data from old system.

Cons

So far all is great. We are using it at 2 of our 3 schools so far.. plans to upgrade our 3rd school soon.

Review Source

Response from Surpass Software

September 5, 2022

Welcome to the Surpass Family, Terri! We're happy that "all is great" with your new Surpass Cloud system and are planning to expand to a third school. We're here for you!

CO

Charles O.  
Operations Analyst  
Law Enforcement  
Used the software for: 1-2 years

### "Used for correctional library."

February 3, 2022

5.0

Pros

the program is very organized and user-friendly.

Cons

The backup was a little confusing at first. However, once I had completed it via the walkthrough it almost came naturally.

Review Source

Response from Surpass Software

February 4, 2022

Thanks for taking the time to write a review, Charles. Organized and friendly is always our design goal.

DT

Deloris T.  
Librarian  
Civic & Social Organization  
Used the software for: 6-12 months

### "We really Love Surpass!"

September 12, 2022

5.0

Pros

I am a newbie to online library systems. Surpass software makes it very easy to use. The navigation is user friendly. Surpass Support is always ready to help when you call or email.

Cons

One minor thing. I think they could program scanning the barcode from the Resource View menu instead of having to type the title in manually.

Review Source

Response from Surpass Software

September 25, 2022

We're so happy that you're finding Surpass Cloud user-friendly! You should be able to scan a barcode anywhere you can type it, including in Resources View. Give it a try!

mF

mohammed F.  
mangar  
Accounting  
Used the software for: Less than 6 months

### "I interested"

May 5, 2023

4.0

They are mostly good, very good, and it is important to deal with them

Pros

The best team, platform and collaborative benefits for the community

Cons

It is mostly good and needs more development in the tests

Review Source

Response from Surpass Software

July 24, 2023

Thanks for your review, Mohammed! We also think we have the best team! 🙂

KW

Kendra W.  
Librarian  
Libraries  
Used the software for: 2+ years

### "KHMS-Librarian"

April 13, 2022

5.0

Very satisfied.

Pros

When submitting the problem, very helpful support.

Cons

Sometimes it is slow, but that can happen with any software.

Review Source

Response from Surpass Software

April 18, 2022

Thank you Kendra! We take great pride in providing fast and friendly support.

CC

Consuella C.  
Dean of Academics  
Education Management  
Used the software for: Less than 6 months

### "Surpass Meets the Mark"

December 1, 2021

5.0

Surpass has a cadre of professional who ensure you have the products and services you need along with support when you need it.

Pros

Surpass is an incredible software that is easy to use. The setup makes the organization and tracking of materials very easy to do. In addition, the customer service is amazing. When you have an issue, they do not give up until there is a solution you are satisfied with.

Cons

If you do not have the cloud package, set-up can be challenging, but it was worth the wait and again, the customer support team works with you every step of the way.

Reason for choosing Surpass

Not applicable

Review Source

Response from Surpass Software

December 3, 2021

Thank you for your review, Consuella! We're delighted that you're pleased with Surpass and with our service!

CM

Charlotte M.  
Librarian  
Religious Institutions  
Used the software for: 2+ years

### "Great service for their product."

February 3, 2022

5.0

Pros

The support is fantastic. We just upgraded to the Cloud version and of course have many questions. If I contact by phone, text, or email they are always helpful.

Cons

The learning curve is a little difficult, but their support team is always available. So I don't consider that is a downside.

Review Source

Response from Surpass Software

February 4, 2022

Thanks for your review, Charlotte! We think our support team is fantastic, too!

RA

Richard A.  
Librarian  
Religious Institutions  
Used the software for: 1-2 years

### "A request above and beyond ..."

July 27, 2020

5.0

Very helpful.

Pros

I asked \[SENSITIVE CONTENT HIDDEN\] if he could produce a report listing all those call numbers which I had miscatalogued. After I explained to him what I had done, he immediately drew upon his knowledge of the software to suggest various approaches and we achieved my desired goal.

Cons

Not too much yet. I don't know what else to write because I keep coming back to this box when I hit submit.

Reason for choosing Surpass

I didn't choose it. My predecessor did.

Review Source

NK

Nancy K.  
Purchasing Clerk  
Education Management  
Used the software for: 2+ years

### "Great customer service!"

October 14, 2021

5.0

Easy

Pros

The software did everything we needed and the customer service was quick and helpful. Surpass is so easy to work with.

Cons

I can't think of anyway to improve the software.

Reason for choosing Surpass

We researched some different companies and it was decided that Surpass was very helpful and would be a good fit for our school.

Review Source

Response from Surpass Software

October 21, 2021

Thanks for your review! We're proud that we have earned a reputation for fast and friendly support!

KK

Kathy K.  
IT Support Specialist  
Education Management  
Used the software for: 2+ years

### "Surpass software is a fully functioning software and the support is phenomenal. "

March 19, 2018

5.0

Organization and connections. Ease of use

Pros

Access to all that is needed for the many needs in the library. I love that it has access to Marc records for the bigger libraries. I do not use this software first hand as I am the IT that installs and keeps it up to date but I do feel that it has many options for staff and students.

Cons

The need for support to work through problems. However the support is amazing so this really isn't a problem.

Review Source

SS

Sally S.  
Media Specialist  
Education Management  
Used the software for: 2+ years

### "School Library Surpass Use"

October 9, 2018

5.0

I LOVE having Library Sidekick for use with the students that I am teaching how to use the catalog. They can do so much with a little explanation. I like Library Trek as well, but do not have as much application for this app since the students do not get to use their iphones and ipods in class time.

Pros

The software is updated frequently, and instructions are sent to people using it to keep them "in the know."

Cons

No CONS that register with me. There is nothing I can register here.

Review Source

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