# Page 3 | Surpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Surpass the right Library Automation solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010536/Surpass/reviews --- Surpass 4.8 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 28th, 2026 # Page 3 - Reviews of Surpass ## Showing most helpful reviews Showing 51-75 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Librarian Non-Profit Organization Management Used the software for: 6-12 months ### "Cloud-based Surpass favours working from home." April 26, 2021 5.0 Both librarians and patrons access the resources online, we are able to work from anywhere any time. This increases prodictivity Pros I serve a community which is scattered across the country. Cloud-based has been handy in providing services to these stakeholders. The patrons have access to the Library's OPAC and digital resources from anywhere, twenty-four-seven. Cataloguing with Surpass is as simple as abc. To add a new book to stock, we simply punch in the book's ISBN. Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective. The search results display an impression of the book along side the essential details describing intellectual content of the books. Also, latest books appear on top of the search results. We have relied on the power of Surpass to identify all the patrons. A record of each patron reveals the patron's photo, resources borrowed, holds and fines. All these information on one window makes the whole work of circulation much easier Cons Although patrons can renew physical books in the comfort of their homes, they still visit the library physically to return or borrow a physical resource. This defeats the concept of self service. Review Source Response from Surpass Software September 9, 2021 We're glad you're having good results with Surpass Cloud and finding it easy to catalog your collection. Did you know that you often don't have to type the ISBN to add a book? Many books have EAN barcodes printed on the back cover. Just scan this barcode and the ISBN will be entered for you! RA Ronald A. librarian Education Management Used the software for: 2+ years ### "Surpass Cloud is wonderful, as is Surpass Support." August 20, 2021 5.0 Support has always treated me well. \[SENSITIVE CONTENT\] and the tech department are easy to talk with, and they have implemented suggestions I have made the same day. For example, I asked for the ability to print receipts when students pay a fine. This was implemented by D\[SENSITIVE CONTENT\]the same day. This ability to make suggestions, and have the suggestions implemented, is one of the best features of Surpass Cloud. Pros The software is easy for me to use, and easy for my assistants to use. \[SENSITIVE CONTENT\] are always happy to help me when I email or call. Cons There is nothing about Cloud I do not like! Review Source Response from Surpass Software August 24, 2021 We are thrilled that you're enjoying using Surpass Cloud in your library. Since it's humble beginnings 36 years ago, the most important "software designers" on our team have been the people who use it everyday in managing their libraries. Keep those great ideas and suggestions coming! We listen! KM Kristina M. Reading Intervention Teacher Libraries Used the software for: 2+ years ### "Surpass Library " August 31, 2023 5.0 Pros We recently upgraded to the cloud version and have been very happy with the ease of use and the customer service is excellent. Cons I feel there could be more options to delete patrons in bulk. Reason for choosing Surpass Great overall experience and what puts above other products is the customer service. Very personable, helpful, and easy to get in touch with. \[sensitive content hidden\] have been amazing! Review Source Response from Surpass Software February 29, 2024 Thank you, Kristina! We're so happy that you're continuing to put your confidence in us by migrating from Surpass for Windows to Surpass Cloud, that you're finding it easy to use, and that our customer service continues to be excellent! Please be sure to let us know about your ideas and wishes for new features such as bulk deleting patrons. For nearly 40 years, Surpass has grown and thrived based on listening to and implementing the ideas of the folks who use it everyday. AF Ana F. Learning Community Coordinator Primary/Secondary Education Used the software for: 1-2 years ### "Creation Village World School " March 20, 2024 5.0 Training was easy conducted by a knowledgeable team. In addition, support there are lots of resources on YouTube with step-by-step short tutorials. Very helpful. Technicians are available online and you have a response in matter of minutes. They make it easy for you. I highly recommend Software! Pros program itself is very good, modern, complex and easy to use. Covers all areas of a school library, easy to access, to use and self-explanatory. Truely I cannot say enough good things about Surpass program. Also Surpass software comes with a price tag that small private schools can afford. Cons I really cannot think of anything negative about it. Review Source Response from Surpass Software March 22, 2024 Hi Ana, Thank you for taking the time to leave a review. We're happy to hear that your start-up process went smoothly and that you found our tutorials helpful! We're continually striving to make this process as easy as possible, so we are thrilled to hear about your experience! NP Nieping P. Director of Multimedia Learning Resource Education Management Used the software for: 2+ years ### "Surpass saved my life" August 24, 2023 5.0 We have been used for over 20 years. Surpass always give us a strong customer service. While we lost our server, Surpass stored all of our library data. Surpass saved my life! Now we chose to use Surpass Cloud, no doubt at all. Pros Customer service is the best! They are very nice, and be patient. Cons There is nothing that make me don't like the . Review Source Response from Surpass Software August 27, 2023 Aww, thank you for making us feel like superheroes! We're so happy we could help you recover your library data after you lost your server. Thank you for being part of the Surpass family for over two decades and for choosing to join us in the Cloud! PW Peter W. Librarian Libraries Used the software for: Less than 6 months ### "The Perfect System for a Smaller, Special Library" February 27, 2023 5.0 It has been a great experience. is able to meet our needs and they are open to suggestions for new ideas. Pros It is extremely customizable, user friendly, and has great support from staff. Cons My experience with has all been positive. Alternatives considered [Alexandria](https://www.capterra.com/p/27788/Alexandria/)[Simple Little Library System](https://www.capterra.com/p/189633/Simple-Little-Library-System/) Reason for choosing Surpass had the best look, was the most customizable, had the best search engine, was the most user friendly, had the best interactions with staff during my free trial and demo, and had the best price. Review Source Response from Surpass Software March 13, 2023 We're honored that you chose Surpass from the many other options you had and delighted that your experience has been positive! Thank you! LK Liisa K. Librarian Higher Education Used the software for: 2+ years ### "Surpass Easy to Use" February 2, 2022 5.0 Pros software is easy to use to do the tasks required for cataloging, circulation, fee collection, getting reports, etc. Cons At times our simple search results have been strange, but with the recent fix of some broken links, it is working much better. Review Source Response from Surpass Software February 3, 2022 Thank you for taking the time to share your experience with Surpass, Liisa! We're so happy that it's working well for you in your library. We're always here to help! MC Millie C. Librarian Libraries Used the software for: 2+ years ### "Great for a small school library" July 2, 2021 4.0 My overall experience has been positive. Our small school library has been using for several years, since we first automated. We were unfamiliar with library automation and were given a lot of support when we transitioned. Pros I appreciate the customer service and tech support. Whenever I run into trouble or am unfamiliar with a feature, I know that I can get a fast response from the company either by phone or via email with a real person. They are professional and always follow up to make sure the issue is resolved. I am also pleased with the transition to Cloud. Cons I am hoping to see more flexibility and features with the homepage of the OPAC in future developments, including improved search options. Reason for choosing Surpass Cost Switched from [Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/) I used Destiny when I worked for the public school district. When I came over to an independent school I chose a less expensive product that served our needs. Review Source Response from Surpass Software August 24, 2021 Thanks for your review. We're so happy that you're enjoying using Surpass and that you've come along with us as we moved into the cloud. We would love to hear your ideas for the OPAC. It gets a lot of praise for its customization features, so perhaps there are options we can help you with. Or perhaps you have some great ideas that we haven't thought of. Marsha S. Library Administrator Religious Institutions Used the software for: 2+ years ### "Great Product! Excellent Customer Service!" November 10, 2022 5.0 Highly recommend for a small congregational library like ours. Pros Customer Service very helpful initially to catalog our library of 2000 books. After closing for 2 years, computer was dead and I thought I lost my entire library! With the help of \[SENSITIVE CONTENT\] in CS we are open and back on track! Everything was backed up. Highly recommend paying the yearly fee. Cons So many features! Can be difficult to learn initially. Review Source Response from Surpass Software November 14, 2022 Thanks for your review! We're happy that we were able to help recover your cataloging and patron data! You might want to consider migrating to Surpass Cloud so you and your patrons can access your library from any device and not worry about maintaining computer hardware. AO Angela O. Library Assistant Libraries Used the software for: 1-2 years ### "Excellent Customer Service" September 12, 2023 5.0 My experience has always been wonderful with . Thank You! Pros One of the features i really enjoy with is the excellent customer service. Whenever I have an issue they are always available to help and resolve the issue. Cons I have not encountered anything yet that I do not like. This is my second year using . Review Source Response from Surpass Software February 29, 2024 Thank you, Angela! Excellence in customer service is our pride and joy! DS Dee S. Tech Coordinator Education Management Used the software for: 2+ years ### "Surpass 2022-2023" June 7, 2023 5.0 It was a great year with them. Pros Ease of use and excellent customer support!! Cons I have one need that they don't do at this time...but maybe in the future!!! They try to work hard to meet the customers needs!! Review Source Response from Surpass Software July 24, 2023 Thanks for your review, Dee! We're all about easy of use and excellent customer support! Looking forward to more great years with you and Surpass! DV Delana V. Admin Assistant in Children's Ministry Religious Institutions Used the software for: 2+ years ### "Their Tech Help is THE best!" July 21, 2022 5.0 We use this for our kids library inventory/check out and it's a pretty basic need met by the software. Pros We are a church who uses this for our Children's Ministry library. Since Covid, are activity has been changed, and we are preparing to roll out library cards and advertise to the church families. I was experiencing technical difficulties and called, and \[SENSITIVE CONTENT\] was terrific to work with, explaining as necessary in a way that was perfect for my non-technical mind. Just terrific customer service, and awareness of keeping it the right level with someone not adept at speaking in technical terms. It was an easy fix for him, but left me feeling confident it was fixed and I will easily call again if other things arise. Cons Honestly - we haven't used it very often so, so I'm not aware of any reason I would rank "least" desirable. It works, it's easy, and if there's an issue there are knowledgeable people to help. Review Source Response from Surpass Software August 23, 2022 Thanks for your review, Delana! We think our support folks are "THE best," too! We're happy to hear that you agree! NI Natalia I. Librarian Education Management Used the software for: 1-2 years ### "Help with patrons import" February 9, 2024 5.0 I think our Theatre Department is happy with . Pros I loved Naomi's customer service. She is very professional, responded in a timely manner and was very helpful. Cons Minor thing: excel file import specifics Review Source Response from Surpass Software February 29, 2024 Thanks for the positive feedback, Natalia! Our support folks are the best! CJJ Carol Jean J. volunteer Libraries Used the software for: 1-2 years ### "Surpass was the right choice for us." June 30, 2022 5.0 The Pros The simple, colorful interface with the self check and OPAC were good for our retirement community. Cons The hardest part is trying to get our residents confident in using the self check station. Reason for choosing Surpass Simple interface and ability to edit the self check station and OPAC to fit our needs. Review Source TB Terri B. Technology Director Education Management Used the software for: 1-2 years ### "Awesome" September 2, 2022 5.0 Pros Ease of use and transferring data from old system. Cons So far all is great. We are using it at 2 of our 3 schools so far.. plans to upgrade our 3rd school soon. Review Source Response from Surpass Software September 5, 2022 Welcome to the Surpass Family, Terri! We're happy that "all is great" with your new Surpass Cloud system and are planning to expand to a third school. We're here for you! CO Charles O. Operations Analyst Law Enforcement Used the software for: 1-2 years ### "Used for correctional library." February 3, 2022 5.0 Pros the program is very organized and user-friendly. Cons The backup was a little confusing at first. However, once I had completed it via the walkthrough it almost came naturally. Review Source Response from Surpass Software February 4, 2022 Thanks for taking the time to write a review, Charles. Organized and friendly is always our design goal. DT Deloris T. Librarian Civic & Social Organization Used the software for: 6-12 months ### "We really Love Surpass!" September 12, 2022 5.0 Pros I am a newbie to online library systems. software makes it very easy to use. The navigation is user friendly. Surpass Support is always ready to help when you call or email. Cons One minor thing. I think they could program scanning the barcode from the Resource View menu instead of having to type the title in manually. Review Source Response from Surpass Software September 25, 2022 We're so happy that you're finding Surpass Cloud user-friendly! You should be able to scan a barcode anywhere you can type it, including in Resources View. Give it a try! mF mohammed F. mangar Accounting Used the software for: Less than 6 months ### "I interested" May 5, 2023 4.0 They are mostly good, very good, and it is important to deal with them Pros The best team, platform and collaborative benefits for the community Cons It is mostly good and needs more development in the tests Review Source Response from Surpass Software July 24, 2023 Thanks for your review, Mohammed! We also think we have the best team! 🙂 KW Kendra W. Librarian Libraries Used the software for: 2+ years ### "KHMS-Librarian" April 13, 2022 5.0 Very satisfied. Pros When submitting the problem, very helpful support. Cons Sometimes it is slow, but that can happen with any software. Review Source Response from Surpass Software April 18, 2022 Thank you Kendra! We take great pride in providing fast and friendly support. CC Consuella C. Dean of Academics Education Management Used the software for: Less than 6 months ### "Surpass Meets the Mark" December 1, 2021 5.0 has a cadre of professional who ensure you have the products and services you need along with support when you need it. Pros is an incredible software that is easy to use. The setup makes the organization and tracking of materials very easy to do. In addition, the customer service is amazing. When you have an issue, they do not give up until there is a solution you are satisfied with. Cons If you do not have the cloud package, set-up can be challenging, but it was worth the wait and again, the customer support team works with you every step of the way. Reason for choosing Surpass Not applicable Review Source Response from Surpass Software December 3, 2021 Thank you for your review, Consuella! We're delighted that you're pleased with Surpass and with our service! CM Charlotte M. Librarian Religious Institutions Used the software for: 2+ years ### "Great service for their product." February 3, 2022 5.0 Pros The support is fantastic. We just upgraded to the Cloud version and of course have many questions. If I contact by phone, text, or email they are always helpful. Cons The learning curve is a little difficult, but their support team is always available. So I don't consider that is a downside. Review Source Response from Surpass Software February 4, 2022 Thanks for your review, Charlotte! We think our support team is fantastic, too! RA Richard A. Librarian Religious Institutions Used the software for: 1-2 years ### "A request above and beyond ..." July 27, 2020 5.0 Very helpful. Pros I asked \[SENSITIVE CONTENT HIDDEN\] if he could produce a report listing all those call numbers which I had miscatalogued. After I explained to him what I had done, he immediately drew upon his knowledge of the software to suggest various approaches and we achieved my desired goal. Cons Not too much yet. I don't know what else to write because I keep coming back to this box when I hit submit. Reason for choosing Surpass I didn't choose it. My predecessor did. Review Source NK Nancy K. Purchasing Clerk Education Management Used the software for: 2+ years ### "Great customer service!" October 14, 2021 5.0 Easy Pros The software did everything we needed and the customer service was quick and helpful. is so easy to work with. Cons I can't think of anyway to improve the software. Reason for choosing Surpass We researched some different companies and it was decided that was very helpful and would be a good fit for our school. Review Source Response from Surpass Software October 21, 2021 Thanks for your review! We're proud that we have earned a reputation for fast and friendly support! KK Kathy K. IT Support Specialist Education Management Used the software for: 2+ years ### "Surpass software is a fully functioning software and the support is phenomenal. " March 19, 2018 5.0 Organization and connections. Ease of use Pros Access to all that is needed for the many needs in the library. I love that it has access to Marc records for the bigger libraries. I do not use this software first hand as I am the IT that installs and keeps it up to date but I do feel that it has many options for staff and students. Cons The need for support to work through problems. However the support is amazing so this really isn't a problem. Review Source SS Sally S. Media Specialist Education Management Used the software for: 2+ years ### "School Library Surpass Use" October 9, 2018 5.0 I LOVE having Library Sidekick for use with the students that I am teaching how to use the catalog. They can do so much with a little explanation. I like Library Trek as well, but do not have as much application for this app since the students do not get to use their iphones and ipods in class time. Pros The software is updated frequently, and instructions are sent to people using it to keep them "in the know." Cons No CONS that register with me. There is nothing I can register here. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.