# Page 5 | Surpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Surpass the right Library Automation solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010536/Surpass/reviews

---

Surpass

4.8 (128)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of Surpass

## Showing most helpful reviews

Showing 101-125 of 128 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EK

Elizabeth K.  
  
  
Used the software for:

### "Happy with Surpass"

November 18, 2016

4.0

I have been using Surpass for over 10 years in a small special library for early childhood educators. I originally purchased it for its ease of use and the ability to customize it to suit our library. Over the years we have added components as our library grew and the options were made available. I continue to be extremely satisfied with the software, and the support and service I have received through the years has been excellent. I definitely recommend this software.

Review Source

TH

Tonya H.  
Volunteer Librarian  
  
Used the software for:

### "Surpass Support Spectacular"

September 7, 2013

5.0

I have become our small charter school's volunteer librarian, having no library skills, other than checking out books at the city library. The multiple questions and computer issues I have experienced have been handled with immediate, professional and friendly support. I am very happy our school choose Surpass system because it is a user friendly program with superior technical support. Everyone from the sales department to technical support has been amazing.

Review Source

AC

Augie C.  
  
  
Used the software for:

### "Love the ease of Customer Support"

January 13, 2017

5.0

Had a problem of information getting deleted. Called Customer Support. The Tech went thru the whole program. The program checked out fine. So we both agreed that it could be human error. This made sense, the people using the program to check out books sometimes are not paying attention to what they're doing. They try to go to fast. So I let the volunteers know, and told them to pay more attention on what they're doing. So far no problems.

Review Source

LM

Lynn M.  
Librarian  
  
Used the software for:

### "Surpass software makes library cataloging so fast and easy! Plus great tech support!"

March 27, 2015

5.0

I used Surpass to catalog a small library. The software has made the task so much more easy and fast especially the CopyCat features as well as Safari. The system is versatile and complete for an array of tasks. Using the software has also taught me so much about library classification in the 21st century of technology! The tech support and customer service has been excellent whenever I have needed help over the past several years.

Review Source

WA

Wendy A.  
District Librarian  
  
Used the software for:

### "Support"

December 17, 2014

5.0

I cannot say enough about the quality of the Support Department at Surpass. Issues are always addressed in a timely manner. The support personnel go above and beyond to explain and assist any possible problem. They are friendly and professional and I believe they are some of the best people I've ever worked with regarding library services. Thank you for being there for us!

Review Source

NB

Natalie B.  
Elementary Librarian  
  
Used the software for:

### "We are a school library who has used the automation system for over a decade."

February 18, 2016

5.0

It is relatively easy to use, which is important to us because we have many inexperienced volunteers who help children borrow and search for books. Customer support has been quick, efficient and thorough. We always dread the upgrades as it sometimes takes a few weeks for the glitches to work out. But the whole package has become better and better over the years.

Review Source

rG

rebecca G.  
Librarian  
  
Used the software for: 6-12 months

### "Support Staff is Wonderful!!!"

September 26, 2016

4.0

I would love to have an in my hands manual. The help button does always apply, the info I am looking for. I support team has been great and very helpful.

Review Source

TT

Tommy T.  
Librarian/Media Specialist  
  
Used the software for:

### "I love Surpass!"

January 11, 2016

5.0

I've been a Surpass user for 20+ years, after first demoing it in a Masters class for library/media certification. When I got a part-time job after retirement, I suffered through a year and a half of another program before convincing my school of Surpass' superiority. I'm SO HAPPY to be back using Surpass and interacting with their wonderful staff!

Review Source

SC

Sharon C.  
Media Specialist  
  
Used the software for:

### "Good"

December 11, 2015

4.0

I like the update. I wish it would list the books I check in the item status, not just show one book. Excellent support! I wish it would reset itself, for example, when it tells me there are no materials, rather than rescan the item, I must use the mouse so the cursor is on the correct box and the box is highlighted.

Review Source

KH

Karen H.  
English Teacher/Library Committee Chairperson  
  
Used the software for:

### "Printer Alignmnet"

March 7, 2014

5.0

The representative that assisted me in getting our label set up for proper alignment was professional, respectful, and prompt. He was able to get the issue resolved in less that 10 minutes. Our support from Surpass has been nothing but extraordinary! We are so glad we have this program in our school library!!!

Review Source

GF

Gregg F.  
Sys Admin  
  
Used the software for:

### "Surpass Support"

March 21, 2013

5.0

Awesome Product and Support!!

Pros

Our District has been using your products for a long time (close to 10 years). Your support and product has always been outstanding!!! Thanks for making my job easier!!

Cons

none...easy to use and great support!!

Review Source

SK

Stephanie K.  
Librarian  
Religious Institutions  
Used the software for: 2+ years

### "Valuable Resource for small libraries "

March 16, 2024

5.0

Pros

Easy to use and great support system when needed.

Cons

Not much to not like. Can’t think of anything else.

Review Source

CB

Cynthia B.  
Librarian  
  
Used the software for:

### "Love it!"

October 2, 2013

5.0

I have researched and used several Library Information Systems in my years. Surpass offers software that met my needs and wants better than the "biggies!" The support team is great in that they are constantly working to fix, update, and create new solutions. I don't have any complaints!

Review Source

BW

Barbara W.  
Librarian  
  
Used the software for:

### "Surpass Central"

May 1, 2014

5.0

I have only good things to say about Surpass. I looked at alot of other Library programs and I found this one to be the most user friendly. If I'm not able to be at work it isn't hard to tell the teachers how my program works and they can use it. Thank you Surpass I love the product.

Review Source

DS

Derik S.  
Tier 1 Support  
  
Used the software for:

### "Great service!"

May 30, 2014

5.0

This was the first time I've ever had to contact Surpass support, and I must say that I was impressed! After submitting a ticket for the issue, I was contacted almost immediately, and it felt like I was given the undivided attention of the support staff until the issue was resolved.

Review Source

RW

Ray W.  
Administrator  
  
Used the software for:

### "Reload Data for an old hard drive"

November 7, 2013

5.0

Sara and Ron were extremely helpful and completed this for me by taking control of my computer and restoring the data to a new computer. It saved me much time and effort. The followed up on there promises and fixed everything in a timely fashion. Great work!

Review Source

CB

Coleen B.  
volunteer librarian  
Libraries  
Used the software for: 2+ years

### "I have learned this program over a period of years. I could never have managed without Support."

August 16, 2018

5.0

Pros

It's easy to use. I have to train new volunteers and ease of use is appreciated there.

Cons

sometimes it's hard to figure out how to do what I want to do. That's where Surpass Support is so necessary.

Review Source

MG

Mary G.  
Media teacher/specialist  
  
Used the software for:

### "Surpass"

August 15, 2014

5.0

I am new at using this program and had limited training but have been able to work my way thru it fairly easily. The support staff you offer is amazing. I feel the software is very user friendly and I am comfortable using it.

Review Source

SG

Shirley G.  
Librarian  
  
Used the software for:

### "Great software for Church Libraries. Ver easy to use"

June 1, 2016

5.0

Personal at Surpass are very friendly to work with. Phone or e-mail, either way, they always answer and are quick to help resolve the problems. I have worked with other software before and this is very user friendly.

Review Source

MB

Melissa B.  
Collection Librarian, non-mls  
  
Used the software for:

### "Database for collection at small rural public library."

December 16, 2015

4.0

Summaries and report are easily created and run. Love the export function so data manipulation is simple for providing statistics for grant proposals and reports to our municipal city government.

Review Source

SA

Susan A.  
Secondary Librarian  
  
Used the software for:

### "It is slightly unfriendly in that we have to take several steps to navigate through it."

May 20, 2015

5.0

Easy to do maintenance. Good reminders of what I have posted on the calendar. Convenient and knowledgeable help whenever I have called. I have used better software that moved freely before.

Review Source

AA

Aviva A.  
Librarian  
  
Used the software for:

### "A great product and excellent service"

September 16, 2014

5.0

I love using Surpass in my school library. It has excellent features, is quick and easy to learn and use on a daily basis and the customer service for when I have an issue is INCOMPARABLE.

Review Source

CM

Christy M.  
  
  
Used the software for:

### "Love Surpass"

March 7, 2017

5.0

Surpass software is very easy to use and works great for our media center. Also, the support at Surpass is wonderful. I can't say enough about how helpful they are!

Review Source

BD

Bill D.  
  
  
Used the software for:

### "Excellent Support"

January 25, 2017

5.0

Rep is always prompt, and he gives the answers we need. Today he answered our query in just a few minutes. Our system is better because of him. Thank you!

Review Source

MR

Malia R.  
  
  
Used the software for:

### "Great, friendly service!"

December 14, 2016

5.0

I have had to call for help a few times over the past couple years. My rep is awesome and always takes care of us so quickly and professionally.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.