# Page 2 | Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Insight the right Salon solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010537/Insight-Salon-Software/reviews --- Insight 4.4 (135) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Insight ## Showing most helpful reviews Showing 26-50 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB K B. Owner Used the software for: 6-12 months ### "Not impressed with the software at all, but the customer service in the help department rocks. " February 21, 2017 2.0 Not intuitive at all, tedious to work with, clients not able to enter credit cards at booking, which for me was a major necessity. I was told if I integrated my credit card processing and bought their code card swiper clients would be able to enter their card info at booking. That was not the case. I would still have to call each one to get their credit card info and save it to the system, which defeats the purpose of online booking saving me time. Once integration was enabled, I had to enter a password 11! times just to check someone out. The support staff fixed it a bit, which brought it down to 6 times per checkout, which is still too many. The owner told me that's the case with all software programs and told me the new one I switched to, as well as 4 of the other major spa software programs were operating outside of PCI compliance by not having to enter a password that many times, but that was an "alternative fact." Online booking is also not intuitive, especially for spas that offer quite a few services, as the drop down menu of services is alphabetized, rather than grouped by category (i.e. facials, waxing, tinting, etc) and then alphabetized. The new software I have has a grouped drop down menu and also allows for further customization if needed. The reports were confusing, more so than any other software I've used. It's a very nickel and dime software, where you are charged for text message reminders, data conversion (mine may have been waived at sign up, but there was just no charge with the new software at all), and it was poor service and representation to sell me a customized credit card swiper to solve a problem it didn't solve, and then tell me I couldn't get a refund when we realized it wouldn't work within 3 days. The response was that, "it states on our website that the hardware is not refundable," but I wasn't on the website when they talked me into signing up for the swiper by phone. If you have Macs and iPads, steer clear. They claim to work with those, but neglect to reveal the 10 sec delay each time you do anything, while Apples "talk" to Windows. I had the same awesome software for years but outgrew it and was looking for more. What I got with , was just more headaches. The one glowing review I have is for everyone at their tech support office. They were very patient and extremely helpful, and if the call was during their office hours, they were pretty quick to answer and were almost always able to solve the issue. :) Pros The customer support team is awesome! Cons Clients cannot enter credit cards at booking, drop down menus were tedious as all services are lumped together alphabetically, reports are tedious, paying for text reminders is tedious, doesn't work well at all with Macs, and occasionally, I couldn't even get into the system. Also, the owner is not pleasant to deal with and sounds like a mini Trump whenever he is called out on an issue. He doesn't operate in good faith. Sold me hardware that wouldn't work and wouldn't take it back or even give me credit towards my account for it, since it cannot be used for anything else. Review Source Response from Syntec Business Systems February 27, 2017 Thanks for the review. It's great to hear that you have had a positive experience with our Customer Support team. We take security very seriously with Insight Software and ensure that we follow all the rules surrounding PCI and PA-DSS compliance. We encourage you to visit the PCI Security Standards Council website (www.pcisecuritystandards.org/assessors\_and\_solutions/payment\_applications) to determine if software programs are truly approved payment applications. You can search by company name ("Syntec", in our case) or you can search by application name (e.g. "Insight") Even when dealing with a PCI compliant software, we advise you to be cautious when dealing with any company that offer work-arounds. While it may be more convenient for you and your staff, it will be your business who will face the consequences if caught. WO Walter O. Stylist Consumer Services Used the software for: 1-2 years ### "Shady company" August 10, 2023 1.0 Do not get ripped off like I did Pros Shady billing practices and Was ripped off by this company Cons Being ripped off - I filled a consumer complaint Review Source Response from Syntec Business Systems August 14, 2023 Walter, we are not shady and you weren't ripped off. You have been a client for 19 years and this year for some reason you decided to go into your online banking and pay your annual fee that way instead of by credit card or check like you have since 2004 and you searched for our company name, picked a company with a similar name and sent them money. Somehow you think this is a sinister plot from us to rip you off. We have told you it is your responsibility and only YOU and your bank can get your money back from whoever it was who you sent that money to but somehow you think we should refund you money that we never received. I would think that if we were that "shady" you would have not stuck around for 19 years. You made a mistake and you can fix it yourself but instead you want to play the victim and make us out to be something we are not. If you put half as much effort into fixing your mistake as you have in trying to ruin our reputation this would have been solved last week. Sad. SB Steven B. Owner Hospitality Used the software for: 1-2 years ### "Great Choice Overall" December 13, 2016 4.0 We took over ownership of a salon that has used for years, so we decided to keep using it. Overall it functions well and has pretty much all of the features we need. Throughout the last year we ran into a few technical hiccups but customer service was helpful in getting things ironed out. We have an excellent representative that is okay with us emailing her directly which is a rare thing and is much appreciated. Most of the support staff is helpful but there's one person that seems to get annoyed or sound inconvenienced when I call in about something. It's happened a handful of times with that support staff member. If you're a relatively small salon & spa, Insight is a great choice. We have found that the monthly fee added on top of the price to purchase SMS bundles has caused the cost of Insight to exceed other software on the market. If you send a lot of text messages to clients, keep this mind since it can increase your budgeted expense for software. Overall quality (4) - It works well but at times throws error messages for certain reports that requires a call to support staff. Ease of Use (4) - There's a learning curve to Insight but that's nothing new. There's a TON of reports which takes considerable time to learn, and no one report includes a dashboard of all statistics an owner might need. I find this tedious having to run several reports multiple times for each team member. I can recommend Insight to anyone looking for a salon & spa software, but felt it's my duty to cover both the pros and cons. Hopefully this review will help. Pros Offers several features that most owners need. Relatively easy to learn and support staff seems willing to help if you're lost or have issues with anything. Uptime is good if you're using the cloud version, which is recommended over the installed version. Cons Having to buy SMS bundles drives up the cost of the software. Budget wisely. Random errors when running some reports, which are usually fixed once support knows about it. Review Source Response from Syntec Business Systems December 13, 2016 As we have told many of our users, if you have an idea for a specific report that you would like to see added to Insight, please send us a rough outline of your specifications to requests@salon-software.com and we will try to add it in to a future release. Asking for a "dashboard with all stats an owner might need" is fairly subjective because each owner might have different thoughts on what those "needs" are so if you can give us a specific example of what you want to see we can work on that. FN Fawzie N. Customer service representative Consumer Services Used the software for: 1-2 years ### "I recommended everyone to use this" August 5, 2023 5.0 Pros I like it most for tracking the appointments Cons I have nothing like least about software Review Source T&SS Tara & Sharon S. Owners Used the software for: ### "Our thoughts and suggestions" December 5, 2014 2.0 Time factoring is a major concern to the user, if you have several clients waiting, this system is not efficient in that area. When working, the SMS system is great, but we have had several occasions when there have been glitches with this. (this means lost business to us) Customer service has been helpful, and eventually problems are solved, but, this too can take a while, interrupting our business operations. Unfortunately the glitches are occurring to frequently, especially after you perform an upgrade. Below are a few suggestions that I hope can be reviewed/implemented 1. We have found it frustrating that we can not highlight a clients multiple treatments booked, & move them as a group. 2. Having an easier process to see if, and to put someone on 'ACCOUNT' or 'IN CREDIT', would be of help. 3. Highlighting money owed in red (for example) would be helpful. Even highlight money in credit in green (for example) 4. Being able to click and drag an appointment to another operator without having to go to the "confirm appointment screen" and change name would be a good timesaver. 5. Being able to shrink or stretch an appointment with out going to the "Confirm appointment screen" 6. End of night, when completing the "Stop & Cash out" step and then entered the money on the next page, if "Save" is pressed do a second option to "Print". . (there is no back button process that I can find) 7. In the "Payment/Receipting" invoice screen, if doing a % discount of eg 4 of 6 items, being able to Highlight/tick each discounted item, then put a group % discount through, leaving the other 2 at set price. 8. When 'Receipting' a service, and then adding a 'series' at that point, having the option to use the 'service' of that day would be very helpful. (so a second invoice is not having to be done) Review Source Response from Syntec Business Systems December 10, 2014 Tara & Sharon, First of all thank you for taking the time to provide a thorough list of suggestions. I am hoping we can coax a better rating out of you based on the fact that many of the things that you are asking for have been part of Insight for years. A couple of things we definitely don't yet do, and things like "an easier process..." are always a little subjective. However, I think that some time spent with a support rep will help you to be able to do many of those things you are asking for that you might not realize how to do yet. I am going to have a support rep contact you to go over your list and have them show you the things you can already do and clarify the rest so our developers can consider building them into an upcoming release. We are always looking for client feedback to improve the Insight program for everyone. RB Renata B. Hairstylist Health, Wellness and Fitness Used the software for: 2+ years ### "Great but needs some improvement " November 3, 2016 4.0 I have been using for a few years now. The software is somewhat user friendly, once you know your way around it's pretty easy to navigate around. I love the fact that I can schedule appt from an app on my phone, I don't ever need to call the salon to see when my first apt is in the morning. Having said that there are a lot of things that still need a little improvement. Example: I can't double book from my phone. I can't change my working schedule from my phone. I can add a special break or block a time when I know I won't be available but then I can't see the notes I have under that block. On the software itself, when I'm using the computer I can schedule multiple services for one client (I can however it will show as separate appts and opposed to one long appt. I also would love to get texting with my service, however for a booth renter like myself that service is a little too pricey. Would be nice if it was included in the $35/month I currently pay. The customer service is excellent. I always get to talk to someone quickly and they always have been able to help me. After all the little things that I know one day will be fixed I love this program. Easier than a few I have tried in the past. Pros I'm able to use my phone to schedule appts Cons I can't double book from my phone I can't change my working schedule from my phone Too expensive to have access to text to confirm or cancel appts Review Source AP Alex P. Trader Marketing and Advertising Used the software for: 1-2 years ### "Real Applicable " Insight " One." February 24, 2023 5.0 My experience were wonderful. I liked it very much. Pros The utility and the efficiency. The fonction is good. Cons The price, the package and it small at least. Switched from [Surfer](https://www.capterra.com/p/218703/Surfer/) It was weak. Review Source VR Verified Reviewer RESPONSABLE TECHNIQUE ET VENTES Automotive Used the software for: 6-12 months ### "La prise de conscience du nouveau rôle fondamental de l’IT dans le plan de croissance." July 24, 2022 5.0 Pros Nous sommes très convaincu d'avoir opter pour . les avantages sont nombreux: Insight nous a permis à de choisir le bon équipement et le bon logiciel pour assurer la continuité de notre activité quelle que soit la configuration, en se basant sur les solutions vidéo PanaCast et audio Speak 710 de Jabra et Microsoft Teams. La modernisation de nos procédures de travail. le travail à distance même le recrutement à distance. Cons Les inconvénients demeurent marginaux devant les avantages qu'il procure Ce logiciel était un peu coûteux. Comme tous programme, il nécessite un paramétrage complet. L'utilisation rend la société dépendante de l"éditeur du logiciel. Review Source SH Shannon H. Salon & Spa Director Used the software for: ### "Insight Makes My Life Easier!" February 20, 2015 4.0 PROS: Ease of use, Great Technical Support, Very Affordable CONS: This isn't necessarily a con, because the program's functionality is effective, but it would be nice to have a greater range of options in some areas of the program Our salon and spa has been using for a number of years. Insight Salon Software is so easy to use. Steps are intuitive. Even if you didn't have someone available to show you how to use the program, you could learn the system fairly quickly on your own. The price point is reasonable, and there have been no hidden costs or fees. About a year ago another software was highly recommended to us, and we opted to give it a try. And try we did; we struggled to learn and use the system. 6 months later, we took the loss on the other software and came back to Insight. The support I received to transition back made it so quick and painless that I almost couldn't believe it. And when I announced to my staff that morning that we were back live with Insight, every member either hugged or thanked me profusely! Now, we could get back to focusing on important things, not on a software program!! One thing I love about Insight is the ease of movement within the program. For instance, when you open a search screen, your cursor automatically appears in the search box and in many places you can simply hit Enter to move to the next box. These may seem like minor details, but if you've ever worked with this capability and then tried to use another program that doesn't have it, the time saving aspect becomes quickly apparent. We do at times have issues with the automatic features working correctly - appointment confirmations, nightly backups, phone app - and end up having to these things manually. But it is also a problem we had with the other program. These types of issues are just part of it. When something goes wrong, though, the technical team is always available and always friendly and helpful. We work off a fairly detailed business plan, and I wish there were more detailed options available for some areas - such as special commissions on specific services, report sorting, etc. - that would be more in line with some of the particulars of the way we operate. I hope to be able to work with Insight on some of these things. Bottom line, Insight Salon Software is more than worth the investment. Review Source RD Roberta D. Owner Cosmetics Used the software for: 2+ years ### "Salon Review" September 4, 2018 5.0 Mostly good. Just very difficult to learn. Had the system 3 years and Ibknow I only though the tip of what it could do. Need to offer a hand ms on class to salons. Pros Customer support was great. Very supportive when I called. Cons Marketing options and confirmation options Review Source SR Suzanne R. Owner/hairstylist Apparel & Fashion Used the software for: 2+ years ### "Very easy to use" February 17, 2017 4.0 I love the ease of reports and download to quickbooks for simplified bookkeeping process. The online booking is excellent for customer convenience and retention. Some suggestions for improved performance are: #1. On line cancelation notifications so that stylists are made aware of schedule openings due to on line cancellations. #2. Individual Employee specific service selections that can and cannot be booked using on line booking system. Pros On line booking, download to quickbooks, Cons Can't personalize the system, not really user friendly for hair salon with chair renters that have individual prices and services offered. On line booking system should have a notification tab to advise of a cancellation just as it does for an online appointment booked. Review Source Response from Syntec Business Systems February 23, 2017 Suzanne, I believe that most if not all of your concerns can be taken care of in the software already. Your best bet is to call customer service at 1-800-805-4532 and ask about the best way to handle these things and they can work with you to personalize your copy to work the way you want with your renters and the online booking and cancellations. BS Bill S. Hair Salon owner Used the software for: 2+ years ### "Excellent Salon Software" October 25, 2016 5.0 The software is feature rich but most importantly (coming from an IT background myself), the support is absolutely the best! It can be a little "clicky" esp in Reports, but I am very happy overall. Pros It does what I need, is fairly intuitive, and is feature rich. Cons Reports, which I use quite a bit, is a little clicky, especially when printing. I wish there was a way to regulate all the confirmations when printing and just be able to click once for things (i.e. selecting a Stylist). Also, sometimes I have to hunt for things (i.e. confirming the appointment for an online booking). Review Source Response from Syntec Business Systems November 2, 2016 Thanks for the review, Bill! We'll take your suggestions into consideration as we continue to optimize the user experience. BT Brittanee T. Manager Used the software for: 6-12 months ### "Insight has been a great software change for our salon. It is keeping us more organized! thank you!" August 1, 2017 5.0 My inventory and sales are more organized, it has helped train my clients with the world of "online" - its a step up for us to send out email confirms and not phone calls... Tech support is always there to answer my questions and I really appreciate that! Hoping the phone app gets improvements to prevent crashing, otherwise, we are happy with ! Pros We like the ability to pull multiple reports, and the detail in which you can record items. Customer Support has always been very helpful and I appreciate that tremendously! Cons The frequency in which the app crashes...too often! The only other con would be that you have to bundle so many add ons....we would love to use text messages, and have multiple log ins...but that in addition to growing our team would more than double our price. Review Source Response from Syntec Business Systems August 1, 2017 Thanks for the review, Brittanee! Please give our Support Team a call at 1-800-805-4532 so we can look into the trouble you're having with the mobile app. Also, we recently announced "Insight Deluxe Cloud" which includes text messages with your monthly subscription. Check it out on our website! .Jennifer P. Used the software for: 1-2 years ### "Best part of owning my salon. I have more time. Spot on reports and graphs. So fun!! Customer service is so patient with me. Love this software!" January 15, 2018 5.0 Pros Always upgrading and easy to use. LOVE the reports. My accoutant has never seen anything so spot on. Cons Wish I could access more on my app besides booking appointments. Like seeing people who book online. Review Source RM Randi M. Hair Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Working through an apple can have it's challenges" March 6, 2017 4.0 I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion. I also find there is extreme wait times for support when calling sometimes. I know this tends to be the norm for most support numbers however; I found it much faster when I first signed on with than lately. I find there is also some issue when using apple with Insight. Challenges hooking up to certain hardware. The cloud version didn't even allow me to use my barcode scanner anymore. Super frustrating. Overall Ok value for the price but definitely lacks some of the seamlessness other companies have. If I were to expand, I'd likely shop around. Pros Email reminders Cons The inability to use seamlessly with any Mac product with the exception of the iPhone App. Review Source LP Latrice P. Owner Cosmetics Used the software for: 2+ years ### "Good to not have monthly fees " October 25, 2016 5.0 I enjoy using . It is very easy for my employees to nativagate. If there is ever something that we can't do we can always contact them and they will walk us through using new functions. My favorite part is owning the software and not having to pay a monthly fee. Pros The ease of the layout. Auto Responders Cons Tips are not incorporated into the credit card forms. We have to ask prior to completing the purchase. Review Source Response from Syntec Business Systems October 25, 2016 Thank you for your review. The new EMV (chip & pin) card payments allow for your client to select the tips (% or $) on the actual pin pad device at the time of the transaction so you will no longer need to ask. You can contact us or your processing company to upgrade your payment processing to the EMV standard at any time. JS Joy S. Owner Used the software for: 2+ years ### "Love this product " February 19, 2017 5.0 I have been using Syntec for almost 10 years (back when it was called ) anytime I've called customer support if they don't answer the phone right away they are quick to get back with you and take care of your problem. We did beta testing with them when they were developing the software and called fairly often and not one time where we disappointed. I think that says a lot for a company. The only time I ever have to call in now is when I can't figure something out the program works for me seamlessly. The program also offers a ton of features for what I feel is a fantastic price! Pros The price and how easy it is to use. Cons I would have to say if there's something about this product I don't like I haven't found it yet. Review Source TM Terry M. Owner/stylist Consumer Services Used the software for: 2+ years ### "Seems like a lot of extra steps could be eliminated." August 2, 2017 3.0 Run entire salon business on it. Keeps track of everything in and out of drawer. Makes closing drawer very easy to justify and balance. Pros Color coding of services, double booking feature, keeping all info in one place, business reports good, end of day checkout easy. Cons All the extra screens that pop up that are unnecessary. Things could be simplified. Checkout is to time consuming. Review Source Response from Syntec Business Systems August 2, 2017 Hi Terry, thanks for the review. Depending on the way your system is set up, it is possible to only show the summary screen which asks for the tip amount and also offers the option to rebook. Please give our Support team a call (1-800-805-4532) and we can help streamline your process. HV Hannah V. Owner/Stylist Used the software for: 2+ years ### "Have been using Insight for years, as a staff member and now a salon owner! " December 19, 2017 5.0 Pros Easy to use and keeps track of all my book keeping and inventory. I like how I can segment all my products and services. Cons The cloud version sometimes has a black-out, which is annoying, but is very rare. Not a big fan of the phone/table app, as it doesn't allow easy touchscreen access Review Source Response from Syntec Business Systems December 20, 2017 Thanks for the review, Hannah! As you mentioned, any outages are very rare. Our uptime is above 99.95% but we're working to improve on that further. In regards to the mobile apps, please contact our Support team (1-800-805-4532) so we can resolve any issues you may be having and to make any adjustments to improve the experience. BH Brandy H. Owner Used the software for: 2+ years ### "Archaic platform and terrible customer service..." June 25, 2018 2.0 There are many better options out there that are more with the times. Pros When I first started with them in 2010 they were a bit more affordable than other options out there. Now there are many more options available. Cons Their platform looks like it is from the 80's, it feels very outdated. When I spoke with customer support about this they said they had been around for 25 years and had no intention of changing. when I needed customer support, even though I often needed it only because of issue that was because of the software, not me or my staff. Review Source JK Jaci K. Owner Translation and Localization Used the software for: 2+ years ### "I really love this program it !!" November 5, 2016 5.0 This program has made my life so much easier. I love that I can be at home and book appointments on my cell phone. I do wish texting would be included in the yearly fee . I always can get someone if I'm having troubles they are friendly and very helpful. I now spend more time with my family rather than praying my taxes are correct or my payrolls is . My taxs lady loves me know that all my reports are done correctly and it makes her life easier Pros Making apt on my phone Cons all the updates sometime I'm home and my app won't work because of updates . I also wish it was quicker to book on my cell it's a lot of steps Review Source JE Jayne E. Co owner Retail Used the software for: 2+ years ### "Greatvalue" December 24, 2016 5.0 Works well for retail and salon and spa services. Easily tracks thousands of retail products, while effortlessly handling customer data. An awesome solution for a hybrid business like mine with 1800 sq ft of retail boutique and 1800 sq ft of spa and salon. Pros Integration between store and spa data. Cons Some reports need to be more robust. Would like to have some options to be able to write own reports. Review Source Response from Syntec Business Systems December 27, 2016 If you have any ideas for new reports, please feel free to submit them to requests@salon-software.com and we will do our best to work them into an upcoming future release. DC Dee C. Owner Used the software for: 2+ years ### "Life made easy" December 16, 2016 5.0 I have used for many years, after searching other software. Insight was the best choice for my business I have no regrets. Support is always willing to assist me in any way. Going from a book to a software was very intimidating for me. Not being good with that platform. With the help of insight, it's made my life a lot easier. I couldn't imagine using anything else. Thank you all and Merry Christmas Pros Standing appointments, 70% of my clients book out for a year. This makes it so easy to do that. Cons That I have to put in special holidays year after year. Review Source JB Jason B. Owner Consumer Services Used the software for: 2+ years ### "Insight Salon Software is a great value" December 9, 2016 5.0 Salon Software does a great job with their software. They recently updated their online booking software and it's much better. It's really nice to have an online booking that doesn't just make booking requests. It's real-time. The rest of the software and reports are really robust. There are things I could knit-pick about, but for the money, it's a really great value and it does a great job. Pros The real-time online booking, the mobile app for IOS & Andriod, and their customization settings. Cons Inability to build our own reports. Review Source JT Julie T. Owner/ Stylist Consumer Services Used the software for: 2+ years ### "LOVE LOVE LOVE" July 12, 2016 5.0 Love this software!! I've used it for going on 10 years!! Just as my business has grown and changed, so has this software. The tech support team is always fantastic. They are very helpful and nice. I love all the systems that this software is capable of tracking. Pros Tracking of who does what in the system. Love how you can set up each individual's access to different areas of the system. Cons limited credit card processors. Haven't had any trouble just would like to be easier to shop rates. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.