# Page 3 | Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Insight the right Salon solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010537/Insight-Salon-Software/reviews --- Insight 4.4 (135) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Insight ## Showing most helpful reviews Showing 51-75 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Amy D. Salon Owner Consumer Services Used the software for: 2+ years ### "Don't do it, they nickel and dime you! " October 9, 2018 2.0 I'm just not happy with how expensive it has become to run as a small business owner. Just really be aware of the cost for all the add ons and no refunds what so ever when you need to cancel due to high cost! Definitely do your research, there are much better salon software brands out there! So happy we finally made the move and saved money with so much more that benefits us and our clients!!! Pros Most of it was easy to use. When tech support was needed they were awesome! Cons Prices of everything needed to keep up with technology and keep the program running smoothly and correctly kept getting more and more expensive. The mobile app was not user friendly either. Review Source DB Donna B. Owner Used the software for: 2+ years ### "Love the fact that I pay a one time yearly fee and not a monthly fee for tech support we don't use " June 9, 2017 4.0 Pros Ease of use. Tech suppport availability is great, w in 24 hrs. Was easy to set up, no monthly fees, can easily swirch bwcinvoices. Can be set up for loyalty rewards Cons Reports could be more owner friendly. We are a summit salon and the reports they ask for aren't easy to obtain on insights Review Source Response from Syntec Business Systems June 9, 2017 Thanks for the review, Donna! If you have ideas for new reports, please email us at requests@salon-software.com and we will do our best to work them into a future release. SM Stephanie M. Co- Owner/Operator Cosmetics Used the software for: 1-2 years ### "We love this service for our hair stylists appointments however the tanning modules need work" June 7, 2017 4.0 The software manages my salon and tanning client profiles accurately and easily. Pros I love the amount of customization that is available even in regards to menu access. It helps my part time staff make the program work for their thought process and technical ability. Cons The tanning modules, the repetition when changing or moving appointments, the lack of flexibility in the mobile app. Review Source Response from Syntec Business Systems June 9, 2017 Thanks for the review, Stephanie! We are always looking for feedback from clients to improve and add features. Please send us an email at requests@salon-software.com with more details about how we can make the tanning module or mobile app work better for you. AC Anna C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Very Affordable " November 2, 2016 4.0 I have been using insight in my salon for six years. It was easy to learn and very affordable compared to other booking/POS systems that do not offer half of the features. The only thing that Disappointed me was that I purchased two additional licenses to run insight on other computers and they were VERY slow. I had IT come in and try to figure it out with no success. Customer service keeps saying it's a problem on our end... I'll never know! So we only use it on our main computer and the app. Pros Affordability Review Source KB Kathy B. Owner / Director Used the software for: 6-12 months ### "Terrible Customer Support" May 17, 2018 1.0 Don't waste your time or money, there are much better products out there. Big thumbs down on this program. Pros It has potential to be a powerful program, but the lack of training and customer support, along with the terribly written instructions rendered most of the application useless to me. Cons Difficult to use, difficult to learn, terrible customer support, very little training or assistance with set-up. Lots of reports, however, most of them are pretty useless. I had to re-enter my data into other programs to get the reports I wanted. Instead of saving me time it added more time to manage my business. Way overpriced for what you get. Customer service people were not very nice or helpful. Caused me a lot of stress. Review Source JF Julie F. Owner Consumer Services Used the software for: 2+ years ### "Insight customer service" December 10, 2016 5.0 Anytime I have had a question or problem (which it is usually something I am doing wrong) the staff is SO helpful and patient!!! I spoke to our rep this week and she was very informative about the additional services I was wanting to add on to my existing account. Thank you! Excellent customer service!! Pros Ease of use Cons Sometimes difficulty with app to view schedule. (However a lot of times it is because we have not done update or have not updated phones) Review Source MP Maria P. Alternative Dispute Resolution Used the software for: 2+ years ### "Big or small, Insight works for you!" November 2, 2016 5.0 Insight is the 2nd salon software that I have ever purchased and used. The scheduling and record keeping are very easy to use, and records are fast and simple to pull up. As a single chair renter, I no longer use all of the options available to me, but I like knowing that they are there. Tech support is always responsive and helpful! Pros Easy to use, Insight just a call away Cons The error message bug regarding processing emails. Not a big problem, just annoying Review Source sH sheri H. Owner Retail Used the software for: 2+ years ### "Details Studio" October 28, 2016 3.0 We are just having problems with the phone app. I wasn't able to log in for over a week. Very frustrating when paying for it. Pros Being able to book from my phone and all the great reports Cons It not working properly Review Source Response from Syntec Business Systems October 31, 2016 Thanks for your feedback, Sheri. We released a significant update for our Phone and Tablet Apps since you called regarding issues with the app. If you are still encountering any problems with it, please give our Support team a call at 1-800-805-4532. ST Stephanie T. Manager Medical Practice Used the software for: 2+ years ### "Great software" December 9, 2016 5.0 We've been using Insight for almost 6 years now and just recently switched to the cloud based system and it works wonderfully. We were able to add a second location with ease. Pros overall easy to use Cons There are a few small things that are difficult to get around sometimes like not being able to schedule the same employee to work two different shifts between our two locations on the same day. Review Source KH Krista H. Owner Used the software for: 2+ years ### "I have had Insight for 10 years and it's improved greatly. I am very satisfied with this software." August 2, 2017 4.0 Pros The customer service is speedy and attentive. I enjoy the fact that they are always willing to problem solve with my team and improve reports when we need something changed. It's very easy to navigate through reports. Cons Sometimes the reports haven't made sense and we've called support and they usually try to fix it asap. Review Source Response from Syntec Business Systems August 2, 2017 Thanks for the review, Krista! DM Donald M. Owner Used the software for: 2+ years ### "I've used this software for cleaning to see to ten years. Couldn't imagine running my business without it" December 13, 2017 5.0 Pros It is so easy to navigate.I can keep windows open incase I get interrupted and can return to what I was working on. Cons I wish it would display ALL the future appointments a client has on the confirmation page. It would greatly help me to realize mistakes I've made on my schedule. Review Source Response from Syntec Business Systems December 15, 2017 Thanks for the feedback, Donald! We're always looking to improve the user experience. TV Trudy V. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Someone is always there to help!" August 2, 2017 5.0 Pros Very user friendly and what we like most is the reporting capabilities'. In a matter of seconds you can get any analysis report required Cons Setting up online booking has not been too easy for us to figure out. We also don't use minutes for our tanning beds and this has caused some issues in the past that we've not been able to resolve Review Source LJ Lindsay J. Owner/stylist Used the software for: 2+ years ### "Has made a huge difference for the better for our salon!" December 29, 2017 5.0 Pros I can think of so many pros! Keeps the salon functioning and organized Has made the salon more profitable Love all the reports we can use for the salon and each individual stylist Helps with loss prevention and ordering products Has overall been the best decision for our salon a few years ago! Review Source Response from Syntec Business Systems January 2, 2018 Thanks for the positive feedback, Lindsay! DM Donald M. Owner Apparel & Fashion Used the software for: 2+ years ### "Used it for years , still love it" November 2, 2016 5.0 Switched over from professional salon more than 10 years ago and I would never go back. The program is easy to learn, and easy to use and the tech-support is unparalleled. Pros Easy to learn easy to use. Cons I still wish there was a way of getting all the clients appointments on the confirming page to avoid duplication of appointments because I forgot to erase the old one Review Source DS DAWN S. SALON MANAGER Cosmetics Used the software for: 2+ years ### "Best salon software" December 8, 2016 5.0 I was really nervous changing our soft ware... But let me tell you insight made the transition so easy.I can call all the time and every customer service rep is sooo nice and understanding. the book that comes with the software is so easy to understand and it walks you thru each and every step. everyday (after 6 years) I still learn something new ... love insight Pros so easy to understand Cons nothing Review Source BG Brian G. Owner Consumer Services Used the software for: 2+ years ### "Highly Recommend" November 1, 2016 5.0 The Support Team Is Fantastic. The Company Is Always Adding And Improving Features. They Even Poll For New Ideas And Needs With The Software. If You Have A Full Service Salon With Tanning This Software Is A Must! Pros Constantly Evolving With New Features Cons I Still Have A Few Ideas I Would Like To See Incorporated. Honestly That's It. Review Source Response from Syntec Business Systems November 2, 2016 Thanks for the review, Brian! DK Darlene K. Owner Cosmetics Used the software for: 2+ years ### "I'd be lost" December 16, 2016 5.0 I'd be lost without this program. I work two jobs and then just a small business but I am a mess on paper so this program keeps my life sorted out it does everything I need to do right to my year-end bookkeeping. I love how I can customize this and make it work for me even my personal appointments. Pros Customisation Cons You can only make payments by credit card. Review Source WM Wendy M. Owner Medical Practice Used the software for: 2+ years ### "Scheduling simplified " February 19, 2017 5.0 I have used Insight for over 10 years, originally when I worked for another business, then purchased a plan when I opened my own. It has be instrumental in keeping my business on track and customers scheduling and accounting! I would be lost with out it! Pros Customer service is great! Cons Don't always send my receipts in a timely fashion. Review Source FS Felicia S. manager Cosmetics Used the software for: 2+ years ### "Used it for years at my old salon" July 2, 2018 4.0 Pros This software was very easy to use and most of the time customer support was always on our side. There were a lot of options to use to run our business successfully. Cons too expensive. went independent for myself and wanted to use the same software but couldn't afford it. Review Source DL Donna L. Stylist- Salon Owner Used the software for: 2+ years ### "I love this software - my only issue comes with the phone app version " December 9, 2016 5.0 I have used this software for my biz for about 15 years - it is truly awesome & easy to use! My only wish would be that they add in ability for stylists to change their schedule through the app and ability to take cc payments thru the phone app as well Pros Super easy to use Cons Phone app could be more user friendly Review Source DM Danielle M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to Insight" November 14, 2016 4.0 We are new to Insight and still learning as we go along. Overall it seems to be fairly simple and fairly similar to use as our old program. We have had quite a few technical issues but we are working them out with tech support. I would like to make a couple of suggestions such as online support instead of having to phone all the time, which apparently we have to pay for??, and online gift certificate purchasing through our website, which I have spoken to them about and it may happen if enough people request it! Pros It's fairly easy to learn and has most of the features I'm looking for in a software program. Also that it is Canadian! Cons It's a pain to have to call and be put on hold all the time when we have questions. It would be much better if there was online chat available. Review Source Response from Syntec Business Systems November 16, 2016 Thanks for the feedback, Danielle! We appreciate your suggestions and will keep them in mind as we prioritize which new features or improvements to include in future updates. Technical support is included in your monthly subscription as a Cloud user and thus will not require any extra payments. LL Laura L. Stylist Used the software for: 2+ years ### "Best Customer Service!" December 9, 2016 5.0 Absolutely the best tech support! They are so helpful. The software is easy to use, and there's so many different options to fit your budget! Pros The Tech Support when I don't understand something Cons Everything is individually priced, but it fits every budget Review Source JC Jennifer C. Manager Hospitality Used the software for: 2+ years ### "Excellent software, easy to use" January 8, 2019 5.0 Excellent customer service, well built program, user friendly, beginners can easily use the program Pros Very easy to use, multiple ways to do things, user friendly. Cons Their software team is out of province and 2 hours behind Ontario. No tablet use. Review Source MK Maria K. Owner Cosmetics Used the software for: 2+ years ### "Great software to help your small business " January 9, 2017 5.0 This software is very helpful fir keeping all my information on my clients and my salon spa products etc . My clients love to go online and book their own appointments as I am a sole owner . Pros Online booking Cons Making my email Specials more fancy Review Source CE Cindy E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Time saving and organized! " December 10, 2016 4.0 Love the capabilities of this program it's easy to learn and integrates with quick books which are a huge timesaver for me. Pros Quick books integration. Cons The payroll feature. I don't use it. I have a payroll company that I use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.