# Page 4 | Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Insight the right Salon solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010537/Insight-Salon-Software/reviews --- Insight 4.4 (135) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Insight ## Showing most helpful reviews Showing 76-100 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CA Chalaine A. Owner Consumer Services Used the software for: 2+ years ### "Top Notch Salon Software" December 10, 2016 5.0 I love my team and my Software, everything is always handled quickly and professionally when dealing with the team and the Software is so easy to use and saves me time for both my booking and management needs. Pros Easy of use Cons Nothing Review Source TW Tari W. Owner/ employee based salon Used the software for: ### "1st year lack of client tracking" December 3, 2014 1.0 I am in my first year of and I am trying to track client walkin retention. I was told they have a walkin module. This however is for walkin only salons and does not link to the appointment book or to the client lists. I was then told to check walkin from the appointment book which again does not link to the clients return or tracking in anyway. But now that the past 2 months we have used this check in I now have no formulas or tracking that a walkin came in the past and has now referred someone to us. Frustration calling tech support and sales. This is not operating as how it was sold to me and I have no recourse. I have many emails to the owner where he stated he will book a telephone conversation with me. I can not go forward purchasing the additional Modules. Yes each add on like online booking text messaging and email marketing is all extra. I have already purchased the quick book integration. You can not track coupons because they are all not taking the discounts from the service provider so I have to change the actual amount from the cost at check out. Leaving the staff to make any changes to the bill they wish. We were told we could lock out the staff. Doesn't the 22 years in the business mean other salons would track the walkin conversations? I can not be the only one asking for this service. Review Source DD Danielle D. Spa owner Cosmetics Used the software for: 2+ years ### "Great software!" December 10, 2016 4.0 I've used it for 2 years still have not mastered all it's potential but it's very complete! I love the report section but should be able to add the sales tax on the reports! Pros Reports. Cons Missing sales taxes on reports. Review Source BC Barbara C. Owner Used the software for: 2+ years ### "Customer #33!" December 10, 2016 5.0 I've had this program since their beginning, love how they've grown with our changing industry. Great for tracking, goal setting and we love the mobile app! Recently purchased online booking as well. Pros What it offers Review Source AT Alissa T. Manager Used the software for: ### "Usually frustrated" December 4, 2014 1.0 I have been using for many years and have yet to be truly impressed by the services. The cloud system is slow, disconnects frequently, can be difficult to reconnect. The whole reason we chose to move to the cloud system was so we may be able to check out appointments through a phone app or at home, but that too does not work (nor has it ever) When I phone in to customer service to work through issues, it seems to be met with frustration that we don't know much about computers... I pretty much just tell them to skip to the chase at this point and have them login remotely. Its discouraging that when we hire new staff that it limits the amount of employees we can put into the system without having to pay more money... why does everything need to be a cash grab? I wish insight would support the fact that we want our company to grow! I wish I had more access to \*free\* education about the system itself so that I may be able to research it on my own time. Maybe an online reference as to the different features of the system? Make it easy to pinpoint what I am wanting more information about so that I can access it in a pinch when I really need it? Thanks for taking the time to read my review and I hope this can help make your system more accessible to all clientele, present and future. Review Source SH Sherry H. Owner/operator Cosmetics Used the software for: 2+ years ### "I been using insight at my spa now for several years and highly recommend it. " August 6, 2017 5.0 The professional assistance of maintaining my inventory that I have on hand and what needs to be purchased..also how has sold what and when. Pros I like that the support team is very helpful whenever I run into a problem. I also like that they offer many more functions than I use but have if I decide to expand. Cons That sometimes I don't have the time to load new products into the system and you have to do that. Also another thing I'm not crazy about is haveing so many steps at checking out a customer.. that should be shortened! Review Source Response from Syntec Business Systems August 8, 2017 Thanks for the review, Sherry! TS Tamra S. Owner/stylist Consumer Services Used the software for: 2+ years ### "9+year client" December 9, 2016 5.0 keeps up with the growing demands of our industry and tech support is always prompt and works hard to solve our issues. We love the mobile app upgrade recently, so user-friendly and helps keep us on the move. Review Source SM Stephanie M. Salon manager Cosmetics Used the software for: 1-2 years ### "Great for Stylists!" December 9, 2016 3.0 I enjoy using this product, the customer support is amazing. I only fault it for their tanning bedside of the program which they've admitted is an area they are still growing. Hopefully, soon we will be able to see the tanning side of the business in mobile applications. Pros Clean view by the customer support by far! Cons The mobile app does not allow me to see the tanning bed schedule. Review Source TR Tammy R. Salon owner Used the software for: 2+ years ### "Cutz for Guys" December 12, 2016 3.0 Had some trouble in the beginning but everything going well now. Great customer service, just not open on Sunday our busiest day. Pros everything I need! the two locations is wonderful! Cons Crashes often Review Source ND Nicole D. Owner Retail Used the software for: 2+ years ### "My software for the last 7 years" November 2, 2016 4.0 Great customer service for any questions.. all speak clearly and easy to understand..lots of great features to run salon as smooth as possible. Pros Easy to use Cons $400 a year for back up and support Review Source SR Shawn R. Owner Used the software for: 2+ years ### "Insight has diffently helped our business grow." November 5, 2016 5.0 At All About the Hair in Fraser we absolutely love . Online booking is awesome. It's easy to customize and very user friendly. Pros Easy to use Cons Difficult to use emails Review Source DP Darlene P. Salon owner operator Retail Used the software for: 2+ years ### "Happy customer" December 10, 2016 5.0 Have been using for years now and have always had good prompt service We recently added POS to our program and are enjoying its ease or operation so far Pros Ease of use Review Source JC JC C. Spa manager and recruiting director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Efficient, excellent program, very easy to use, " June 30, 2017 5.0 Efficiency!! Compared to our last program, it is easily 20 times faster and more efficient to use, book appointments, run reports and do end of day. Super easy to learn and use! We have only been using it 5 months and it is extremely user friendly. Pros Super easy to use - very efficient - can maneuver the system well and with ease. Even new staff members find it an easy program to use. Has all the booking/appointments, reports and staff systems required to run our spa. Calling in for support is always fast and the staff are amazing, well knowledgeable and friendly. Cons Issues with our POS machine being compatible - however this was a programming issue and not related to - and creates problems with cashing our clients out - insight tech support has been wonderful in helping us get this resolved. Review Source Response from Syntec Business Systems July 5, 2017 Thanks for the positive feedback! LG Lisa G. Owner Retail Used the software for: 2+ years ### "Worth the money " November 1, 2016 4.0 I have been in busy for 12 years this is the only software I have used . Very easy for the entire staff . Pros Easy to use Cons Wish there was more detailed reports Review Source MG Megan G. Salon Owner Used the software for: 2+ years ### "Content Customer review " December 9, 2016 4.0 Friendly support staff when you call in. I would recommend to other salon owners. We have had it for over 2 years and have found it pretty easy to use. Review Source KM Kailee M. Owner Used the software for: 1-2 years ### "This program does everything. Many features " August 4, 2017 5.0 Pros There are many options, user friendly, the staff have helped me so many times over the phone. They were pleasent and friendly. Cons The Integration of iCloud with different computers. Example.. syncing with mac/PC, the iCloud takes too long to access. Review Source Response from Syntec Business Systems August 4, 2017 Thank you for the review, Kailee! JF Joline F. Owner Retail Used the software for: 2+ years ### "Quality salon software " December 10, 2016 5.0 Really happy with the product. Ease of use is great. Quick responses with any issues. Love the reports for end of year. Review Source ML Margarette L. Salon owner Used the software for: ### "The Hair Company loves insight" November 1, 2016 5.0 Easy to use guest Love The Online Booking!!!!! Our one suggestion is when a guest books on line after we confirm on our end they should get a confirmation......we get called every day I booked on line did it go thru.. Frustrating !!!... Pros The on line booking Cons No confirmation when we confirm appointment. Review Source Response from Syntec Business Systems November 2, 2016 Hi Margarette, thanks for your feedback. It is possible to send a notification to the client when an appointment is booked online. To set this up, go to the Online Appointment Book Setup and click the Notification tab. There, you can choose to send an email and/or text message to clients and employees. If you have any questions, please call our Support team at 1-800-805-4532. SC Stacie C. Owner Used the software for: 1-2 years ### "Awesome Sauce" December 16, 2016 5.0 Very pleased with the company. Very responsive, reliable service. Continually making improvements. Pros Easy to use Cons Reports, would like a month to month pacing report instead of having to look at numbers one month at a time Review Source AE Angie E. Owner Used the software for: ### "Pros & Cons" December 4, 2014 4.0 We've always been with , mainly due to the support and the full payroll component. Those would be my biggest pros. Also, when we ask for a new component, it is usually added quite quickly. Online booking has improved. I would like to see more robust reporting available. Like a report on number of guests used a certain coupon etc. Restricting a guest from using the same coupon twice (without override) at different visits. Better tracking. Or perhaps some training as I may not be using it to it's fullest potential. I've never been formally trained. I would also like to restrict multiple discount or payment types. For instance, if someone is already being discounted, I'd like to restrict the use of a coupon etc. Although my staff is trained on this many still think that if the system allows it that it must be okay. It's NOT! Drives me bonkers! Oh and not automatically adding the GST to points payment. This means the company is paying the GST! Not cool. I can't seem to find anywhere to change this. A way to take a percentage of gratuity for POS charges (non cash tips, of course). I'm sure I can think of more! Review Source JF Jessie F. Owner operator Consumer Services Used the software for: 1-2 years ### "Great software. " November 5, 2016 4.0 is awesome! Great product does just about everything you could ever want to do to run a successful salon! Pros Conformations Cons There are so many things to do I don't have time to learn it all! Review Source CD Colleen D. Owner / stylist Cosmetics Used the software for: 6-12 months ### "Great program easy to use" December 10, 2016 5.0 This program is easy to use! Love it. My staff likes it as well. Many great features. The app makes it very easy for staff to check their schedule ahead of time. The only downfall is that it freezes sometimes and you need to log off Not the best when checking out a client Pros App Cons Log off needed program freezes Review Source GR Gena R. CEO Primary/Secondary Education Used the software for: Less than 6 months ### "I love this software!" January 30, 2019 5.0 The customer support and sales staff have been fantastic! Incredibly nice and patient as I got the system up and going, and they've continued to be helpful as I tweak things here and there. Pros I am a small business owner, so all the setup was on me. It was easy and intuitive for a non-technie. Cons I'd like to be able to assign a treatment room for each person daily. We developed a workaround, so it's not a big deal. Review Source JF Jennifer F. Hair stylist Used the software for: Less than 6 months ### "Best salon system" October 25, 2016 4.0 I recently started renting and was feeling lost with the amount of book work I was needing to do. That is until I found ! Once I got everything up and running it has made my job so much easier! Customer service is amazing and very helpful. I highly recommend using this program. Pros It's pretty easy to use and makes my job so much easier. Cons On a couple occasions it was running slow and I couldn't check people out or make appointments for them. Review Source Response from Syntec Business Systems November 2, 2016 Thanks for sharing, Jennifer! Glad to hear that Insight is making your job easier! BW Brandon1 W. President Used the software for: ### "Insight User for years" December 8, 2014 4.0 Overall I love the software. It's integration of many aspects of my business is great. For the price it's great. What I love: I own my own database, marketing is built in, and I can share information between my two locations. Whenever I call tech support, they are helpful and knowledgeable. What I don't love: The VPN connection between the 2 locations is really buggy. The receipt printer and cash drawer do not work with the VPN. Reports are just PDF's not usable data for Quickbooks. What I want: Group special breaks/ or the ability to make "meetings" Otherwise I think it's a great product! I talk to many other salon owner's using the well known brands and they are constantly paying more for things that are built into . Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.