# Page 4 | Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Insight the right Appointment Scheduling solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010537/Insight-Salon-Software/reviews

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Insight

4.4 (135)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Insight

## Showing most helpful reviews

Showing 76-100 of 135 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CA

Chalaine A.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Top Notch Salon Software"

December 10, 2016

5.0

I love my Insight team and my Software, everything is always handled quickly and professionally when dealing with the team and the Software is so easy to use and saves me time for both my booking and management needs.

Pros

Easy of use

Cons

Nothing

Review Source

TW

Tari W.  
Owner/ employee based salon  
  
Used the software for:

### "1st year lack of client tracking"

December 3, 2014

1.0

I am in my first year of insight and I am trying to track client walkin retention. I was told they have a walkin module. This however is for walkin only salons and does not link to the appointment book or to the client lists. I was then told to check walkin from the appointment book which again does not link to the clients return or tracking in anyway. But now that the past 2 months we have used this check in I now have no formulas or tracking that a walkin came in the past and has now referred someone to us. Frustration calling tech support and sales. This is not operating as how it was sold to me and I have no recourse. I have many emails to the owner where he stated he will book a telephone conversation with me. I can not go forward purchasing the additional Modules. Yes each add on like online booking text messaging and email marketing is all extra. I have already purchased the quick book integration. You can not track coupons because they are all not taking the discounts from the service provider so I have to change the actual amount from the cost at check out. Leaving the staff to make any changes to the bill they wish. We were told we could lock out the staff. Doesn't the 22 years in the business mean other salons would track the walkin conversations? I can not be the only one asking for this service.

Review Source

DD

Danielle D.  
Spa owner  
Cosmetics  
Used the software for: 2+ years

### "Great software!"

December 10, 2016

4.0

I've used it for 2 years still have not mastered all it's potential but it's very complete! I love the report section but should be able to add the sales tax on the reports!

Pros

Reports.

Cons

Missing sales taxes on reports.

Review Source

BC

Barbara C.  
Owner  
  
Used the software for: 2+ years

### "Customer #33!"

December 10, 2016

5.0

I've had this program since their beginning, love how they've grown with our changing industry. Great for tracking, goal setting and we love the mobile app! Recently purchased online booking as well.

Pros

What it offers

Review Source

AT

Alissa T.  
Manager  
  
Used the software for:

### "Usually frustrated"

December 4, 2014

1.0

I have been using insight for many years and have yet to be truly impressed by the services. The cloud system is slow, disconnects frequently, can be difficult to reconnect. The whole reason we chose to move to the cloud system was so we may be able to check out appointments through a phone app or at home, but that too does not work (nor has it ever) When I phone in to customer service to work through issues, it seems to be met with frustration that we don't know much about computers... I pretty much just tell them to skip to the chase at this point and have them login remotely. Its discouraging that when we hire new staff that it limits the amount of employees we can put into the system without having to pay more money... why does everything need to be a cash grab? I wish insight would support the fact that we want our company to grow! I wish I had more access to \*free\* education about the system itself so that I may be able to research it on my own time. Maybe an online reference as to the different features of the system? Make it easy to pinpoint what I am wanting more information about so that I can access it in a pinch when I really need it? Thanks for taking the time to read my review and I hope this can help make your system more accessible to all clientele, present and future.

Review Source

SH

Sherry H.  
Owner/operator  
Cosmetics  
Used the software for: 2+ years

### "I been using insight at my spa now for several years and highly recommend it. "

August 6, 2017

5.0

The professional assistance of maintaining my inventory that I have on hand and what needs to be purchased..also how has sold what and when.

Pros

I like that the support team is very helpful whenever I run into a problem. I also like that they offer many more functions than I use but have if I decide to expand.

Cons

That sometimes I don't have the time to load new products into the system and you have to do that. Also another thing I'm not crazy about is haveing so many steps at checking out a customer.. that should be shortened!

Review Source

Response from Syntec Business Systems

August 8, 2017

Thanks for the review, Sherry!

TS

Tamra S.  
Owner/stylist  
Consumer Services  
Used the software for: 2+ years

### "9+year client"

December 9, 2016

5.0

Insight keeps up with the growing demands of our industry and tech support is always prompt and works hard to solve our issues. We love the mobile app upgrade recently, so user-friendly and helps keep us on the move.

Review Source

SM

Stephanie M.  
Salon manager  
Cosmetics  
Used the software for: 1-2 years

### "Great for Stylists!"

December 9, 2016

3.0

I enjoy using this product, the customer support is amazing. I only fault it for their tanning bedside of the program which they've admitted is an area they are still growing. Hopefully, soon we will be able to see the tanning side of the business in mobile applications.

Pros

Clean view by the customer support by far!

Cons

The mobile app does not allow me to see the tanning bed schedule.

Review Source

TR

Tammy R.  
Salon owner  
  
Used the software for: 2+ years

### "Cutz for Guys"

December 12, 2016

3.0

Had some trouble in the beginning but everything going well now. Great customer service, just not open on Sunday our busiest day.

Pros

everything I need! the two locations is wonderful!

Cons

Crashes often

Review Source

ND

Nicole D.  
Owner  
Retail  
Used the software for: 2+ years

### "My software for the last 7 years"

November 2, 2016

4.0

Great customer service for any questions.. all speak clearly and easy to understand..lots of great features to run salon as smooth as possible.

Pros

Easy to use

Cons

$400 a year for back up and support

Review Source

SR

Shawn R.  
Owner  
  
Used the software for: 2+ years

### "Insight has diffently helped our business grow."

November 5, 2016

5.0

At All About the Hair in Fraser we absolutely love Insight. Online booking is awesome. It's easy to customize and very user friendly.

Pros

Easy to use

Cons

Difficult to use emails

Review Source

DP

Darlene P.  
Salon owner operator  
Retail  
Used the software for: 2+ years

### "Happy customer"

December 10, 2016

5.0

Have been using insight for years now and have always had good prompt service We recently added POS to our program and are enjoying its ease or operation so far

Pros

Ease of use

Review Source

JC

JC C.  
Spa manager and recruiting director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Efficient, excellent program, very easy to use, "

June 30, 2017

5.0

Efficiency!! Compared to our last program, it is easily 20 times faster and more efficient to use, book appointments, run reports and do end of day. Super easy to learn and use! We have only been using it 5 months and it is extremely user friendly.

Pros

Super easy to use - very efficient - can maneuver the system well and with ease. Even new staff members find it an easy program to use. Has all the booking/appointments, reports and staff systems required to run our spa. Calling in for support is always fast and the staff are amazing, well knowledgeable and friendly.

Cons

Issues with our POS machine being compatible - however this was a programming issue and not related to insight - and creates problems with cashing our clients out - insight tech support has been wonderful in helping us get this resolved.

Review Source

Response from Syntec Business Systems

July 5, 2017

Thanks for the positive feedback!

LG

Lisa G.  
Owner  
Retail  
Used the software for: 2+ years

### "Worth the money "

November 1, 2016

4.0

I have been in busy for 12 years this is the only software I have used . Very easy for the entire staff .

Pros

Easy to use

Cons

Wish there was more detailed reports

Review Source

MG

Megan G.  
Salon Owner  
  
Used the software for: 2+ years

### "Content Customer review "

December 9, 2016

4.0

Friendly support staff when you call in. I would recommend insight to other salon owners. We have had it for over 2 years and have found it pretty easy to use.

Review Source

KM

Kailee M.  
Owner  
  
Used the software for: 1-2 years

### "This program does everything. Many features "

August 4, 2017

5.0

Pros

There are many options, user friendly, the staff have helped me so many times over the phone. They were pleasent and friendly.

Cons

The Integration of iCloud with different computers. Example.. syncing with mac/PC, the iCloud takes too long to access.

Review Source

Response from Syntec Business Systems

August 4, 2017

Thank you for the review, Kailee!

JF

Joline F.  
Owner  
Retail  
Used the software for: 2+ years

### "Quality salon software "

December 10, 2016

5.0

Really happy with the product. Ease of use is great. Quick responses with any issues. Love the reports for end of year.

Review Source

ML

Margarette L.  
Salon owner  
  
Used the software for:

### "The Hair Company loves insight"

November 1, 2016

5.0

Easy to use guest Love The Online Booking!!!!! Our one suggestion is when a guest books on line after we confirm on our end they should get a confirmation......we get called every day I booked on line did it go thru.. Frustrating !!!...

Pros

The on line booking

Cons

No confirmation when we confirm appointment.

Review Source

Response from Syntec Business Systems

November 2, 2016

Hi Margarette, thanks for your feedback. It is possible to send a notification to the client when an appointment is booked online. To set this up, go to the Online Appointment Book Setup and click the Notification tab. There, you can choose to send an email and/or text message to clients and employees. If you have any questions, please call our Support team at 1-800-805-4532.

SC

Stacie C.  
Owner  
  
Used the software for: 1-2 years

### "Awesome Sauce"

December 16, 2016

5.0

Very pleased with the company. Very responsive, reliable service. Continually making improvements.

Pros

Easy to use

Cons

Reports, would like a month to month pacing report instead of having to look at numbers one month at a time

Review Source

AE

Angie E.  
Owner  
  
Used the software for:

### "Pros & Cons"

December 4, 2014

4.0

We've always been with Insight, mainly due to the support and the full payroll component. Those would be my biggest pros. Also, when we ask for a new component, it is usually added quite quickly. Online booking has improved. I would like to see more robust reporting available. Like a report on number of guests used a certain coupon etc. Restricting a guest from using the same coupon twice (without override) at different visits. Better tracking. Or perhaps some training as I may not be using it to it's fullest potential. I've never been formally trained. I would also like to restrict multiple discount or payment types. For instance, if someone is already being discounted, I'd like to restrict the use of a coupon etc. Although my staff is trained on this many still think that if the system allows it that it must be okay. It's NOT! Drives me bonkers! Oh and not automatically adding the GST to points payment. This means the company is paying the GST! Not cool. I can't seem to find anywhere to change this. A way to take a percentage of gratuity for POS charges (non cash tips, of course). I'm sure I can think of more!

Review Source

JF

Jessie F.  
Owner operator  
Consumer Services  
Used the software for: 1-2 years

### "Great software. "

November 5, 2016

4.0

Insight is awesome! Great product does just about everything you could ever want to do to run a successful salon!

Pros

Conformations

Cons

There are so many things to do I don't have time to learn it all!

Review Source

CD

Colleen D.  
Owner / stylist  
Cosmetics  
Used the software for: 6-12 months

### "Great program easy to use"

December 10, 2016

5.0

This program is easy to use! Love it. My staff likes it as well. Many great features. The app makes it very easy for staff to check their schedule ahead of time. The only downfall is that it freezes sometimes and you need to log off Not the best when checking out a client

Pros

App

Cons

Log off needed program freezes

Review Source

GR

Gena R.  
CEO  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "I love this software!"

January 30, 2019

5.0

The customer support and sales staff have been fantastic! Incredibly nice and patient as I got the system up and going, and they've continued to be helpful as I tweak things here and there.

Pros

I am a small business owner, so all the setup was on me. It was easy and intuitive for a non-technie.

Cons

I'd like to be able to assign a treatment room for each person daily. We developed a workaround, so it's not a big deal.

Review Source

JF

Jennifer F.  
Hair stylist  
  
Used the software for: Less than 6 months

### "Best salon system"

October 25, 2016

4.0

I recently started renting and was feeling lost with the amount of book work I was needing to do. That is until I found Insight! Once I got everything up and running it has made my job so much easier! Customer service is amazing and very helpful. I highly recommend using this program.

Pros

It's pretty easy to use and makes my job so much easier.

Cons

On a couple occasions it was running slow and I couldn't check people out or make appointments for them.

Review Source

Response from Syntec Business Systems

November 2, 2016

Thanks for sharing, Jennifer! Glad to hear that Insight is making your job easier!

BW

Brandon1 W.  
President  
  
Used the software for:

### "Insight User for years"

December 8, 2014

4.0

Overall I love the software. It's integration of many aspects of my business is great. For the price it's great. What I love: I own my own database, marketing is built in, and I can share information between my two locations. Whenever I call tech support, they are helpful and knowledgeable. What I don't love: The VPN connection between the 2 locations is really buggy. The receipt printer and cash drawer do not work with the VPN. Reports are just PDF's not usable data for Quickbooks. What I want: Group special breaks/ or the ability to make "meetings" Otherwise I think it's a great product! I talk to many other salon owner's using the well known brands and they are constantly paying more for things that are built into Insight.

Review Source

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