# Page 3 | Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Insight the right Appointment Scheduling solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010537/Insight-Salon-Software/reviews

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Insight

4.4 (135)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Insight

## Showing most helpful reviews

Showing 51-75 of 135 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AD

Amy D.  
Salon Owner  
Consumer Services  
Used the software for: 2+ years

### "Don't do it, they nickel and dime you! "

October 9, 2018

2.0

I'm just not happy with how expensive it has become to run as a small business owner. Just really be aware of the cost for all the add ons and no refunds what so ever when you need to cancel due to high cost! Definitely do your research, there are much better salon software brands out there! So happy we finally made the move and saved money with so much more that benefits us and our clients!!!

Pros

Most of it was easy to use. When tech support was needed they were awesome!

Cons

Prices of everything needed to keep up with technology and keep the program running smoothly and correctly kept getting more and more expensive. The mobile app was not user friendly either.

Review Source

DB

Donna B.  
Owner  
  
Used the software for: 2+ years

### "Love the fact that I pay a one time yearly fee and not a monthly fee for tech support we don't use "

June 9, 2017

4.0

Pros

Ease of use. Tech suppport availability is great, w in 24 hrs. Was easy to set up, no monthly fees, can easily swirch bwcinvoices. Can be set up for loyalty rewards

Cons

Reports could be more owner friendly. We are a summit salon and the reports they ask for aren't easy to obtain on insights

Review Source

Response from Syntec Business Systems

June 9, 2017

Thanks for the review, Donna! If you have ideas for new reports, please email us at requests@salon-software.com and we will do our best to work them into a future release.

SM

Stephanie M.  
Co- Owner/Operator  
Cosmetics  
Used the software for: 1-2 years

### "We love this service for our hair stylists appointments however the tanning modules need work"

June 7, 2017

4.0

The software manages my salon and tanning client profiles accurately and easily.

Pros

I love the amount of customization that is available even in regards to menu access. It helps my part time staff make the program work for their thought process and technical ability.

Cons

The tanning modules, the repetition when changing or moving appointments, the lack of flexibility in the mobile app.

Review Source

Response from Syntec Business Systems

June 9, 2017

Thanks for the review, Stephanie! We are always looking for feedback from clients to improve and add features. Please send us an email at requests@salon-software.com with more details about how we can make the tanning module or mobile app work better for you.

AC

Anna C.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very Affordable "

November 2, 2016

4.0

I have been using insight in my salon for six years. It was easy to learn and very affordable compared to other booking/POS systems that do not offer half of the features. The only thing that Disappointed me was that I purchased two additional licenses to run insight on other computers and they were VERY slow. I had IT come in and try to figure it out with no success. Customer service keeps saying it's a problem on our end... I'll never know! So we only use it on our main computer and the app.

Pros

Affordability

Review Source

KB

Kathy B.  
Owner / Director  
  
Used the software for: 6-12 months

### "Terrible Customer Support"

May 17, 2018

1.0

Don't waste your time or money, there are much better products out there. Big thumbs down on this program.

Pros

It has potential to be a powerful program, but the lack of training and customer support, along with the terribly written instructions rendered most of the application useless to me.

Cons

Difficult to use, difficult to learn, terrible customer support, very little training or assistance with set-up. Lots of reports, however, most of them are pretty useless. I had to re-enter my data into other programs to get the reports I wanted. Instead of saving me time it added more time to manage my business. Way overpriced for what you get. Customer service people were not very nice or helpful. Caused me a lot of stress.

Review Source

JF

Julie F.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Insight customer service"

December 10, 2016

5.0

Anytime I have had a question or problem (which it is usually something I am doing wrong) the staff is SO helpful and patient!!! I spoke to our rep this week and she was very informative about the additional services I was wanting to add on to my existing account. Thank you! Excellent customer service!!

Pros

Ease of use

Cons

Sometimes difficulty with app to view schedule. (However a lot of times it is because we have not done update or have not updated phones)

Review Source

MP

Maria P.  
  
Alternative Dispute Resolution  
Used the software for: 2+ years

### "Big or small, Insight works for you!"

November 2, 2016

5.0

Insight is the 2nd salon software that I have ever purchased and used. The scheduling and record keeping are very easy to use, and records are fast and simple to pull up. As a single chair renter, I no longer use all of the options available to me, but I like knowing that they are there. Tech support is always responsive and helpful!

Pros

Easy to use, Insight just a call away

Cons

The error message bug regarding processing emails. Not a big problem, just annoying

Review Source

sH

sheri H.  
Owner  
Retail  
Used the software for: 2+ years

### "Details Studio"

October 28, 2016

3.0

We are just having problems with the phone app. I wasn't able to log in for over a week. Very frustrating when paying for it.

Pros

Being able to book from my phone and all the great reports

Cons

It not working properly

Review Source

Response from Syntec Business Systems

October 31, 2016

Thanks for your feedback, Sheri. We released a significant update for our Phone and Tablet Apps since you called regarding issues with the app. If you are still encountering any problems with it, please give our Support team a call at 1-800-805-4532.

ST

Stephanie T.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Great software"

December 9, 2016

5.0

We've been using Insight for almost 6 years now and just recently switched to the cloud based system and it works wonderfully. We were able to add a second location with ease.

Pros

overall easy to use

Cons

There are a few small things that are difficult to get around sometimes like not being able to schedule the same employee to work two different shifts between our two locations on the same day.

Review Source

KH

Krista H.  
Owner  
  
Used the software for: 2+ years

### "I have had Insight for 10 years and it's improved greatly. I am very satisfied with this software."

August 2, 2017

4.0

Pros

The customer service is speedy and attentive. I enjoy the fact that they are always willing to problem solve with my team and improve reports when we need something changed. It's very easy to navigate through reports.

Cons

Sometimes the reports haven't made sense and we've called support and they usually try to fix it asap.

Review Source

Response from Syntec Business Systems

August 2, 2017

Thanks for the review, Krista!

DM

Donald M.  
Owner  
  
Used the software for: 2+ years

### "I've used this software for cleaning to see to ten years. Couldn't imagine running my business without it"

December 13, 2017

5.0

Pros

It is so easy to navigate.I can keep windows open incase I get interrupted and can return to what I was working on.

Cons

I wish it would display ALL the future appointments a client has on the confirmation page. It would greatly help me to realize mistakes I've made on my schedule.

Review Source

Response from Syntec Business Systems

December 15, 2017

Thanks for the feedback, Donald! We're always looking to improve the user experience.

TV

Trudy V.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Someone is always there to help!"

August 2, 2017

5.0

Pros

Very user friendly and what we like most is the reporting capabilities'. In a matter of seconds you can get any analysis report required

Cons

Setting up online booking has not been too easy for us to figure out. We also don't use minutes for our tanning beds and this has caused some issues in the past that we've not been able to resolve

Review Source

LJ

Lindsay J.  
Owner/stylist  
  
Used the software for: 2+ years

### "Has made a huge difference for the better for our salon!"

December 29, 2017

5.0

Pros

I can think of so many pros! Keeps the salon functioning and organized Has made the salon more profitable Love all the reports we can use for the salon and each individual stylist Helps with loss prevention and ordering products Has overall been the best decision for our salon a few years ago!

Review Source

Response from Syntec Business Systems

January 2, 2018

Thanks for the positive feedback, Lindsay!

DM

Donald M.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Used it for years , still love it"

November 2, 2016

5.0

Switched over from professional salon more than 10 years ago and I would never go back. The program is easy to learn, and easy to use and the tech-support is unparalleled.

Pros

Easy to learn easy to use.

Cons

I still wish there was a way of getting all the clients appointments on the confirming page to avoid duplication of appointments because I forgot to erase the old one

Review Source

DS

DAWN S.  
SALON MANAGER  
Cosmetics  
Used the software for: 2+ years

### "Best salon software"

December 8, 2016

5.0

I was really nervous changing our soft ware... But let me tell you insight made the transition so easy.I can call all the time and every customer service rep is sooo nice and understanding. the book that comes with the software is so easy to understand and it walks you thru each and every step. everyday (after 6 years) I still learn something new ... love insight

Pros

so easy to understand

Cons

nothing

Review Source

BG

Brian G.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Highly Recommend"

November 1, 2016

5.0

The Support Team Is Fantastic. The Company Is Always Adding And Improving Features. They Even Poll For New Ideas And Needs With The Software. If You Have A Full Service Salon With Tanning This Software Is A Must!

Pros

Constantly Evolving With New Features

Cons

I Still Have A Few Ideas I Would Like To See Incorporated. Honestly That's It.

Review Source

Response from Syntec Business Systems

November 2, 2016

Thanks for the review, Brian!

DK

Darlene K.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "I'd be lost"

December 16, 2016

5.0

I'd be lost without this program. I work two jobs and then just a small business but I am a mess on paper so this program keeps my life sorted out it does everything I need to do right to my year-end bookkeeping. I love how I can customize this and make it work for me even my personal appointments.

Pros

Customisation

Cons

You can only make payments by credit card.

Review Source

WM

Wendy M.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Scheduling simplified "

February 19, 2017

5.0

I have used Insight for over 10 years, originally when I worked for another business, then purchased a plan when I opened my own. It has be instrumental in keeping my business on track and customers scheduling and accounting! I would be lost with out it!

Pros

Customer service is great!

Cons

Don't always send my receipts in a timely fashion.

Review Source

FS

Felicia S.  
manager  
Cosmetics  
Used the software for: 2+ years

### "Used it for years at my old salon"

July 2, 2018

4.0

Pros

This software was very easy to use and most of the time customer support was always on our side. There were a lot of options to use to run our business successfully.

Cons

too expensive. went independent for myself and wanted to use the same software but couldn't afford it.

Review Source

DL

Donna L.  
Stylist- Salon Owner  
  
Used the software for: 2+ years

### "I love this software - my only issue comes with the phone app version "

December 9, 2016

5.0

I have used this software for my biz for about 15 years - it is truly awesome & easy to use! My only wish would be that they add in ability for stylists to change their schedule through the app and ability to take cc payments thru the phone app as well

Pros

Super easy to use

Cons

Phone app could be more user friendly

Review Source

DM

Danielle M.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New to Insight"

November 14, 2016

4.0

We are new to Insight and still learning as we go along. Overall it seems to be fairly simple and fairly similar to use as our old program. We have had quite a few technical issues but we are working them out with tech support. I would like to make a couple of suggestions such as online support instead of having to phone all the time, which apparently we have to pay for??, and online gift certificate purchasing through our website, which I have spoken to them about and it may happen if enough people request it!

Pros

It's fairly easy to learn and has most of the features I'm looking for in a software program. Also that it is Canadian!

Cons

It's a pain to have to call and be put on hold all the time when we have questions. It would be much better if there was online chat available.

Review Source

Response from Syntec Business Systems

November 16, 2016

Thanks for the feedback, Danielle! We appreciate your suggestions and will keep them in mind as we prioritize which new features or improvements to include in future updates. Technical support is included in your monthly subscription as a Cloud user and thus will not require any extra payments.

LL

Laura L.  
Stylist  
  
Used the software for: 2+ years

### "Best Customer Service!"

December 9, 2016

5.0

Absolutely the best tech support! They are so helpful. The software is easy to use, and there's so many different options to fit your budget!

Pros

The Tech Support when I don't understand something

Cons

Everything is individually priced, but it fits every budget

Review Source

JC

Jennifer C.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Excellent software, easy to use"

January 8, 2019

5.0

Excellent customer service, well built program, user friendly, beginners can easily use the program

Pros

Very easy to use, multiple ways to do things, user friendly.

Cons

Their software team is out of province and 2 hours behind Ontario. No tablet use.

Review Source

MK

Maria K.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Great software to help your small business "

January 9, 2017

5.0

This software is very helpful fir keeping all my information on my clients and my salon spa products etc . My clients love to go online and book their own appointments as I am a sole owner .

Pros

Online booking

Cons

Making my email Specials more fancy

Review Source

CE

Cindy E.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Time saving and organized! "

December 10, 2016

4.0

Love the capabilities of this program it's easy to learn and integrates with quick books which are a huge timesaver for me.

Pros

Quick books integration.

Cons

The payroll feature. I don't use it. I have a payroll company that I use.

Review Source

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