# EnvisionNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EnvisionNow the right Salon solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010577/Envision-Salon-Software/reviews --- EnvisionNow 4.2 (56) [View alternatives](https://www.capterra.com/p/10010577/Envision-Salon-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EnvisionNow Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews PF Pamela F OwnerConsumer Services, Self-employedUsed the software for: More than 2 years. “I have been using this software since 2007 and i LOVE that it is now in the cloud and i can have my Schedule with me on my Tablet and phone so that I can still book appointments even when i am traveling.“ April 17, 2026 KO Kim O OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The service is not designed for a spa.“ July 8, 2024 MK Molly K Owner and ArtistCosmetics, Self-employedUsed the software for: More than 2 years. “I have been with EnvisionNow for 7 years and I keep discovering new ways I can use the tools. “ May 9, 2025 VC Victor C OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Worst experience with a vendor in my 30 year salon career.“ January 3, 2025 SA Shannon A OwnerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “In the beginning when my salon was smaller it was good enough.“ October 9, 2025 VC Victor C OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Terrible service!“ January 3, 2025 ST Sandra T Sole ProprieterCosmetics, Self-employedUsed the software for: More than 2 years. “Very good technical support if there is a problem or question I have.“ May 20, 2025 KO Kriscynthia O Owner/Esthetician/Massage ThereapistHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “Are you kidding? If I want to cancel my account, talking to him will not change that. “ September 29, 2023 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LV Lena V. Salon manger Cosmetics Used the software for: 2+ years ### "Envision Review " May 22, 2025 5.0 I truly like it and its easy access for me and my stylist can use it from home. There are so great perks. I do wish it had shorter ways to access certain reports. Pros It is easy to use and train my employee's everything is at my finger tips and not hard to use at all, Cons Sometimes I wish there was an easier way to pull up my inventory of what i have not sold and what i have sold with a bunch of numbers Review Source Response from PatientNow November 19, 2025 Thank you for sharing your feedback! We’re glad to hear Envision is easy to use and helps both you and your stylist. We appreciate your comments about reporting and are always working to make accessing information faster and more convenient. CK Cindy K. Salon Owner Writing and Editing Used the software for: 1-2 years ### "Thank You Envision" March 18, 2025 5.0 Very good. I have had Envision for 10 years. I appreciate the helpfulness they offer Pros Excellent Customer Service, always kind and knowledgeable Cons Everything is going well. I do wish there were fewer steps to closing a retail sale. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing EnvisionNow Reports were much more detailed, which is a time saver Review Source Response from PatientNow March 19, 2025 Thank you for your loyalty and for sharing your experience! We're thrilled to hear that our customer service and detailed reports have been valuable to you. We also appreciate your feedback on the retail sale process and will keep it in mind for future improvements. If there's anything else we can do to enhance your experience, let us know! VC Victor C. Owner Consumer Services Used the software for: Less than 6 months ### "Beware of this company" January 3, 2025 1.0 Worst experience ever. The company honestly could care less that we weren’t able to get our data migration done in a timely manner. And after 4 unsuccessful months, wouldn’t let us out of our 1 year contract. Pros This software has great reports that our current software lacks. Cons We weren’t able to get our data migration completed, and gave up after 4 months. Terrible service! Worst experience with a vendor in my 30 year salon career. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reporting better with Envision. We are a Summit Salon. And they have partnered. Review Source Response from PatientNow February 28, 2025 We’re sorry to hear about your experience and appreciate your feedback. We understand the frustration with data migration and regret that we didn’t meet your expectations. Our team is always working to improve, and we’d love the opportunity to discuss your concerns further. Please reach out so we can help. SF Sheryl F. Receptionist Retail Used the software for: 2+ years ### "Envisions is the way to go!" May 10, 2025 5.0 I personally am very impressed with Envisions. I feel that it does everything that this kind of program should do. Pros It's pretty easy to navigate, especially once you've been working with it for awhile. Cons Really there isn't anything I do not like. There are a few quirks, but they are workable. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing EnvisionNow We stayed with Envisions and just updated to the latest version. Review Source KO Kriscynthia O. Owner/Esthetician/Massage Thereapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Hostage Trial " September 29, 2023 4.0 Great to impossible experience. I will look for cancellation guidelines when viewing other software companies. Pros The demo....Great representative. Answered all my questions and followed up Cons Having to call in to cancel my account. Unfortunately, I have appointments and was not available to talk to \[sensitive content hidden\] so my account was not closed. Called on the 11th of September and was told he was not available. No problem could you cancel my account. I don't want to be charged for something I am not going to use. Gave the reason but I still had to talk to \[sensitive content hidden\] , why? When would be a good time for him to reach me. Gave a time but did not receive a call back. Not a problem, I just expected my account to be closed (N0 confirmation that my account was closed) Called again, I had to give them a time to for him to be able to follow up with me. Are you kidding? If I want to cancel my account, talking to him will not change that. I can't believe they will and did hold this account hostage. I realized my trial is almost up I AM BUSY and decided to email the support department so I could verify my request. Finally, a response from \[sensitive content hidden\] questioning, why I want to close my account? As if the notes from the other two were not sent to him plus the email. Wow! I have the emails... Sum it all up, I never received an email stating my account was closed. I don't know if they charged the card on file. My bank decided to upgrade my card and they changed my cc info after I had already entered the old cc info. I don't have to worry about my account being charged. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing EnvisionNow day spa optionswaitlistgift certificatespackages Review Source KO Kim O. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Misleading company" July 8, 2024 1.0 Biggest mistake ever signing with them. Pros Everything looked good at the beginning but changed once you sign the paperwork Cons Not customer support, waiter hours for not help or attitudes by a few when you need help. Never know what money was coming in from credit card company(numbers rarely match). Now that I have cancelled my account with them, giving the a sixty day notice they still continue to charge me and have not refunded the money. I sign a year contract and they are charging me now for 13 months. The service is not designed for a spa. Too many work around with no support. Suggestion go no where. Don't waste your time or money. Reason for choosing EnvisionNow I was lead to believe envision offered something it did not. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Customer service, pricing better, easier to use and train ppl on. They have been working with spa softer for years. Review Source Response from PatientNow February 28, 2025 We’re sorry to hear about your experience and appreciate your feedback. We strive to provide transparent pricing, reliable support, and a positive experience for all our clients. If there’s been a misunderstanding or billing issue, we’d love the opportunity to resolve it. Please reach out so we can assist further. kR katrina R. salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "FALSE ADVERTISING" March 11, 2020 1.0 terrible. Been with them for DECADES and switched to envision go and it's been a mess. Pros the WORST program we have ever come across. False advertising misled us to many, many things and we were paying for the ultimate package (which by the way states it includes "priority support" but this is not existent. "marketing" is advertised as a feature with the package but they fail to tell you there are limits to text messaging and email. Appointment reminders fail to go out on a weekly basis. Has not been working for 1 month now. List could go on but hope this helps out other businesses - get details of your contract before signing!! Cons not exaggerating, almost everything. Not customizable, limited text messages can be sent out, can't choose your time the notifications are sent out either. poor customer service help. poor training. terrible report options. Switched from [Veryon Tracking+](https://www.capterra.com/p/31793/veryon/) False advertising and told it was better but complete opposite. Review Source Response from PatientNow March 18, 2020 We are sorry to hear that Envision Cloud was not the right fit for your company. We do everything we can to offer our users a great program with exceptional service. Your subscription did include unlimited phone and email support, plus 3 months of access to our on-boarding team and interactive training courses. Additionally, our Terms of Service outline our email marketing limits and provides details about the included SMS confirmation. We also offer an enhanced SMS service for those who would like to send custom messages on their own schedule. We have thousands of customers using both email and SMS services without interruption. We see that you have cancelled your account, but have asked us to extend your service on multiple occasions. We will continue to fulfill this request as needed. WH Wendy H. Owner Consumer Services Used the software for: 2+ years ### "Know your numbers" July 27, 2022 5.0 It’s been so good. Pros Envision cloud is so important to me in my business. It keeps track of ALL my numbers!! From income to inventory, it’s great! I love the guest reminders! I also love that my staff has access to their schedules and can book appointments from home at any time! Cons The new boulevard software has some amazing customer Experience marketing, covering all parts of the customer journey. Reason for choosing EnvisionNow Summit recommended Switched from [Mikal SEVEN](https://www.capterra.com/p/32215/SMS/) I wanted a more updated system. It’s what summit recommended Review Source AL April L. Salon Operations Director Retail Used the software for: 2+ years ### "Envision is a well balanced system." July 27, 2022 5.0 We’ve used it for years and we know we can rely on Envision. Overall it’s a well balanced and great program to use in any salon/spa. Pros Summit reports and being cloud based. We can view or work from anywhere! Cons The free text feature with our plan only allows one text out. I think, since it’s over the internet, there should be no charge. Also, reports should be more customizable. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing EnvisionNow We’ve always used it and we knew how to work with it. Loyalty! Review Source EO Erin O. Guest Service Rep Hospitality Used the software for: 2+ years ### "The best software for Salons!" August 2, 2022 5.0 Pros I love that we are able to not only track our clients, but send out marketing e-mails, sms texting, reminders etc Cons There are still a lot of things that need to be added that would make our jobs a little easier, but they are constantly adding and updating things. We've used for 4 years and it continues to get better and easier with time. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Millenium wasn't good for the amount of clientle we have, Review Source SK Sabrena K. Owner Cosmetics Used the software for: 2+ years ### "Envision reviewing " August 1, 2022 4.0 Good Pros Easy, quick response and lots of levels of use Cons Need more access to training for new team members Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) They were deceiving Review Source aA andy A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "18 Years" July 28, 2022 5.0 overall a 10 tech support can be off sometime but so is my staff. Payroc there payment processing is not so good but we have ask and they are all the same. Pros We have used envision for 18 years one time we tried to move software and it was nightmare but envision was there to help us convert back with open arms. Cons Payroc processing seems to be run out of someones home there customer service is terrible. Review Source CW Clinton W. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "Good Mid-level option for Salons" March 17, 2023 3.0 I'm reviewing as a Marketing Director so more focused on those capabilities. This system is really not built to help with marketing efforts. If you're using it as a booking/ Pros It's got everything a Salon would need to sell and book online. There's a simple CRM. Decent reporting (for sales/appointments). Cons It's pretty archaic in terms of features for marketing. Not to mention if you don't save in two places after updating email templates (which is already time consuming) you loose all of your work. Could really use more customizable reporting. Not great with integrating with other tools needed. Review Source CP Cyn P. Owner / operator Retail Used the software for: 2+ years ### "Simple software " June 9, 2022 5.0 My experience has been great. Easy to teach my team how to use. Pros The software is way to use. Even for those who are not tech savvy. And the customer service is on point and very patient Cons I actually don’t have any issues with this software Review Source MP Michelle P. owner Retail Used the software for: 2+ years ### "Perfect for our needs" September 8, 2020 5.0 We couldnt run our business without Envision! Pros We utilize this software for our Salon Company. The streamlining of the POS, calendar and reports is fabulous. Customer service has really stepped up their game and they also listen to the clients needs via a separate portal for community suggestions and chats. Overall it works really well for us Cons Missing features are apparent in any software. However we try and keep up on the latest. We really need some security features to be widened. Reason for choosing EnvisionNow Integrates with our Credit card processing and distributor recommendations Review Source MH Megan H. Hairstylist Consumer Services Used the software for: 2+ years ### "This software does everything I need for my business!" September 21, 2020 5.0 Pros This software is very user friendly! I've never needed tech support because it's so easy to use! I never have to worry about anything but getting my job done because this system takes care of everything daily from appointments to inventory and point of sale! Anyone with a business that requires a point of sale should be using this! Cons There's really nothing I don't like about this software! It does everything I need for my business! Review Source LH Liseli H. Administrator Medical Practice Used the software for: 1-2 years ### "Medical Spa Softwear" September 8, 2020 4.0 As with any software there are things I would like to see change. However Envision has the best customer service around. They are easy to reach & is quick to resolve. Pros I find Envision very user friendly. It has a nice design that is easy for everyone in the office to use. Cons I would like to see easier email/SMS marketing. Our accounting department was not able to utilize the Quickbooks integration. The medical part of the software needs an overhaul, but for now it is usable. Reason for choosing EnvisionNow Ease of design. Review Source PB Pam B. Owner Used the software for: ### "Envision Solo Version" August 31, 2011 3.0 I would not recommend based on customer service. Pros The software is easy to use. Cons Once you purchase this software you recieve a few months of support but after that they will not talk with you unless you pay for a pricey service contract. Software is fine if you only have to install it once, but if you have to reinstall on a new computer or have any issues you are on your own unless you want to pay... The only help guide is available on the software. A book guide is not available and the one on the software can be difficult to navigate through... They have a few complaints with the BBB that have gone unresolved. Review Source MA MELANIE A. Educator Education Management Used the software for: I used a free trial ### "Great for self care " August 7, 2021 5.0 Pros It made it easy for me to get some much needed relaxation! Cons It is pricey but honestly that is the only downside. Review Source PF Pamela F. Owner Consumer Services Used the software for: 2+ years ### "LOVE THIS SOFTWARE!!" April 17, 2026 5.0 Affordable, easy and tech support is so helpful when i need them wich is rarely and usually because i personally couldn’t figure something out Pros I have been using this software since 2007 and i LOVE that it is now in the cloud and i can have my Schedule with me on my Tablet and phone so that I can still book appointments even when i am traveling. It is EASY to use and manage EVERYYHING about my business Cons There isn’t anything that i don’t like about this software it has brought so much ease to running my Business! From Payroll to P&L reports as well as sales tax reports Review Source SA Shannon A. Owner Cosmetics Used the software for: 2+ years ### "It’s a no for me " October 9, 2025 1.0 I had them for 8ish years and felt they just lacked a lot. I moved to a new software system and the cancelling process was a nightmare. All in all they just want your money and don’t want to give you a premium service in return. Pros I enjoyed the basics of it and the color coding. In the beginning when my salon was smaller it was good enough. Cons The customer service and lack of innovation. They did not stay up with the times. Once my salon got bigger the marketing lacked, the online booking features lacked, the customer service lacked and it just overall was meh. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) At the time envision came highly recommended as my salon was growing. Review Source Response from PatientNow November 19, 2025 Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the recent experience with Envision. Your feedback is important, and we’re continually enhancing the product to deliver a better experience. If you’d like to share more, our team is always available support@envisionnow.com. sK sol K. owner Cosmetics Used the software for: 2+ years ### "Best software program for salons " January 20, 2026 5.0 I have Envison for 21 years and there have been painful moments, but I love the new Envision with more integration Pros I never write a review. I have Envision in my salon company since 2005. it has changed a lot since then all for the good of my company. do not take me wrong Envision is not cheap but it is worth every penny very easy to use, I can manage clients easy, and the phone support is amazing not to mention the integration they have with Recura the AI receptionist Cons one of the thinks I'm don't like is the fact that employes can clock in and out in their app i hope Envision can change that Review Source MK Molly K. Owner and Artist Cosmetics Used the software for: 2+ years ### "User friendly, fabulous tools and can be used with phone or computer! " May 9, 2025 5.0 I have been with EnvisionNow for 7 years and I keep discovering new ways I can use the tools. I load my client's photos, all of their formulas and I know that when I am ready to sell my business, I have a ready reporting forms available to show them the profitability of my business. My bookkeepers love this program too! Pros I absolutely love EnvisionNow! The ease in booking appointments both online and in person, the automated reminders, the easy way to schedule myself in the schedule I want. I recommend this to everyone in the beauty business I know! Cons That it doesn't send an automated message when I manually put in an appointment. I have to manually send out the notification. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing EnvisionNow price and all the bells and whistles that I got with EnvisionNow Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) They were charging me too much for the services they provided. Review Source LA Laurie A. Front Desk Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "EnvisionNow - Pros outweigh the Cons" June 10, 2025 4.0 I'm the Front Desk Manager and do a little bit of EVERYTHING in EnvisionNow - from customer check in/check out in to processing and utilizing reports. I deal with credit card transactions and payment gateway regularly. I'm the "go-to" person when anyone has questions regarding EnvisionNow. Pros Great color-coded daily scheduling, overall easy check in and check out process, fairly simple to learn/teach the basics, allows for multiple service options, nice in-store gift card tracking, very helpful support staff, sweet phone app. Cons Filtering for reports is too much work and often confusing, inability to assign recipient to online gift card purchases is a REAL problem, glitches in credit card transactions, printing errors due to issues with google chrome, z-out and end of day isn't always in sync from one computer to the next. Review Source Response from PatientNow November 19, 2025 Thank you for taking the time to share your feedback. We’re glad to hear you’ve enjoyed many parts of Envision, and we appreciate you noting the areas that may need improvement. We’re always working to enhance the product and your input helps guide that work. If you’d like to share more, our team is here at support@envisionnow.com ST Sandra T. Sole Proprieter Cosmetics Used the software for: 2+ years ### "Great software product for my salon!" May 20, 2025 5.0 I really like the ease of navigating through it to keep track of sales, and profit, clients. Very good technical support if there is a problem or question I have. Pros The fact that it is customized to my salon business,keeping track of sales,retail sales,inventory levels,and customer info. Cons That it is now a cloud program,I preferred the hard copy to have in case if my computer went down for whatever reason. Switched from [OmniFocus](https://www.capterra.com/p/177722/OmniFocus/) The owner of that program did not give any technical support, and just quit Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.