# EnvisionNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EnvisionNow the right Salon solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010577/Envision-Salon-Software/reviews --- EnvisionNow 4.2 (57) [View alternatives](https://www.capterra.com/p/10010577/Envision-Salon-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EnvisionNow Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews PF Pamela F OwnerConsumer Services, Self-employedUsed the software for: More than 2 years. “I have been using this software since 2007 and i LOVE that it is now in the cloud and i can have my Schedule with me on my Tablet and phone so that I can still book appointments even when i am traveling.“ April 17, 2026 KO Kim O OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The service is not designed for a spa.“ July 8, 2024 SA Shannon A OwnerCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “In the beginning when my salon was smaller it was good enough.“ October 9, 2025 VC Victor C OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Worst experience with a vendor in my 30 year salon career.“ January 3, 2025 NS Nohely S CosmetologyCosmetics, 51 - 200 employeesUsed the software for: 6-12 months. “Easy to schedule clients.“ April 14, 2026 VC Victor C OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Terrible service!“ January 3, 2025 MK Molly K Owner and ArtistCosmetics, Self-employedUsed the software for: More than 2 years. “I have been with EnvisionNow for 7 years and I keep discovering new ways I can use the tools. “ May 9, 2025 KO Kriscynthia O Owner/Esthetician/Massage ThereapistHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “Are you kidding? If I want to cancel my account, talking to him will not change that. “ September 29, 2023 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Sheryl F. Receptionist Retail Used the software for: 2+ years ### "Envisions is the way to go!" May 10, 2025 5.0 I personally am very impressed with Envisions. I feel that it does everything that this kind of program should do. Pros It's pretty easy to navigate, especially once you've been working with it for awhile. Cons Really there isn't anything I do not like. There are a few quirks, but they are workable. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing EnvisionNow We stayed with Envisions and just updated to the latest version. Review Source CK Cindy K. Salon Owner Writing and Editing Used the software for: 1-2 years ### "Thank You Envision" March 18, 2025 5.0 Very good. I have had Envision for 10 years. I appreciate the helpfulness they offer Pros Excellent Customer Service, always kind and knowledgeable Cons Everything is going well. I do wish there were fewer steps to closing a retail sale. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing EnvisionNow Reports were much more detailed, which is a time saver Review Source Response from PatientNow March 19, 2025 Thank you for your loyalty and for sharing your experience! We're thrilled to hear that our customer service and detailed reports have been valuable to you. We also appreciate your feedback on the retail sale process and will keep it in mind for future improvements. If there's anything else we can do to enhance your experience, let us know! VC Victor C. Owner Consumer Services Used the software for: Less than 6 months ### "Beware of this company" January 3, 2025 1.0 Worst experience ever. The company honestly could care less that we weren’t able to get our data migration done in a timely manner. And after 4 unsuccessful months, wouldn’t let us out of our 1 year contract. Pros This software has great reports that our current software lacks. Cons We weren’t able to get our data migration completed, and gave up after 4 months. Terrible service! Worst experience with a vendor in my 30 year salon career. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reporting better with Envision. We are a Summit Salon. And they have partnered. Review Source Response from PatientNow February 28, 2025 We’re sorry to hear about your experience and appreciate your feedback. We understand the frustration with data migration and regret that we didn’t meet your expectations. Our team is always working to improve, and we’d love the opportunity to discuss your concerns further. Please reach out so we can help. KO Kriscynthia O. Owner/Esthetician/Massage Thereapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Hostage Trial " September 29, 2023 4.0 Great to impossible experience. I will look for cancellation guidelines when viewing other software companies. Pros The demo....Great representative. Answered all my questions and followed up Cons Having to call in to cancel my account. Unfortunately, I have appointments and was not available to talk to \[sensitive content hidden\] so my account was not closed. Called on the 11th of September and was told he was not available. No problem could you cancel my account. I don't want to be charged for something I am not going to use. Gave the reason but I still had to talk to \[sensitive content hidden\] , why? When would be a good time for him to reach me. Gave a time but did not receive a call back. Not a problem, I just expected my account to be closed (N0 confirmation that my account was closed) Called again, I had to give them a time to for him to be able to follow up with me. Are you kidding? If I want to cancel my account, talking to him will not change that. I can't believe they will and did hold this account hostage. I realized my trial is almost up I AM BUSY and decided to email the support department so I could verify my request. Finally, a response from \[sensitive content hidden\] questioning, why I want to close my account? As if the notes from the other two were not sent to him plus the email. Wow! I have the emails... Sum it all up, I never received an email stating my account was closed. I don't know if they charged the card on file. My bank decided to upgrade my card and they changed my cc info after I had already entered the old cc info. I don't have to worry about my account being charged. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing EnvisionNow day spa optionswaitlistgift certificatespackages Review Source WH Wendy H. Owner Consumer Services Used the software for: 2+ years ### "Know your numbers" July 27, 2022 5.0 It’s been so good. Pros Envision cloud is so important to me in my business. It keeps track of ALL my numbers!! From income to inventory, it’s great! I love the guest reminders! I also love that my staff has access to their schedules and can book appointments from home at any time! Cons The new boulevard software has some amazing customer Experience marketing, covering all parts of the customer journey. Reason for choosing EnvisionNow Summit recommended Switched from [Mikal SEVEN](https://www.capterra.com/p/32215/SMS/) I wanted a more updated system. It’s what summit recommended Review Source KO Kim O. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Misleading company" July 8, 2024 1.0 Biggest mistake ever signing with them. Pros Everything looked good at the beginning but changed once you sign the paperwork Cons Not customer support, waiter hours for not help or attitudes by a few when you need help. Never know what money was coming in from credit card company(numbers rarely match). Now that I have cancelled my account with them, giving the a sixty day notice they still continue to charge me and have not refunded the money. I sign a year contract and they are charging me now for 13 months. The service is not designed for a spa. Too many work around with no support. Suggestion go no where. Don't waste your time or money. Reason for choosing EnvisionNow I was lead to believe envision offered something it did not. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Customer service, pricing better, easier to use and train ppl on. They have been working with spa softer for years. Review Source Response from PatientNow February 28, 2025 We’re sorry to hear about your experience and appreciate your feedback. We strive to provide transparent pricing, reliable support, and a positive experience for all our clients. If there’s been a misunderstanding or billing issue, we’d love the opportunity to resolve it. Please reach out so we can assist further. kR katrina R. salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "FALSE ADVERTISING" March 11, 2020 1.0 terrible. Been with them for DECADES and switched to envision go and it's been a mess. Pros the WORST program we have ever come across. False advertising misled us to many, many things and we were paying for the ultimate package (which by the way states it includes "priority support" but this is not existent. "marketing" is advertised as a feature with the package but they fail to tell you there are limits to text messaging and email. Appointment reminders fail to go out on a weekly basis. Has not been working for 1 month now. List could go on but hope this helps out other businesses - get details of your contract before signing!! Cons not exaggerating, almost everything. Not customizable, limited text messages can be sent out, can't choose your time the notifications are sent out either. poor customer service help. poor training. terrible report options. Switched from [Veryon Tracking+](https://www.capterra.com/p/31793/veryon/) False advertising and told it was better but complete opposite. Review Source Response from PatientNow March 18, 2020 We are sorry to hear that Envision Cloud was not the right fit for your company. We do everything we can to offer our users a great program with exceptional service. Your subscription did include unlimited phone and email support, plus 3 months of access to our on-boarding team and interactive training courses. Additionally, our Terms of Service outline our email marketing limits and provides details about the included SMS confirmation. We also offer an enhanced SMS service for those who would like to send custom messages on their own schedule. We have thousands of customers using both email and SMS services without interruption. We see that you have cancelled your account, but have asked us to extend your service on multiple occasions. We will continue to fulfill this request as needed. AL April L. Salon Operations Director Retail Used the software for: 2+ years ### "Envision is a well balanced system." July 27, 2022 5.0 We’ve used it for years and we know we can rely on Envision. Overall it’s a well balanced and great program to use in any salon/spa. Pros Summit reports and being cloud based. We can view or work from anywhere! Cons The free text feature with our plan only allows one text out. I think, since it’s over the internet, there should be no charge. Also, reports should be more customizable. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing EnvisionNow We’ve always used it and we knew how to work with it. Loyalty! Review Source EO Erin O. Guest Service Rep Hospitality Used the software for: 2+ years ### "The best software for Salons!" August 2, 2022 5.0 Pros I love that we are able to not only track our clients, but send out marketing e-mails, sms texting, reminders etc Cons There are still a lot of things that need to be added that would make our jobs a little easier, but they are constantly adding and updating things. We've used for 4 years and it continues to get better and easier with time. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Millenium wasn't good for the amount of clientle we have, Review Source AO Annmarie O. owner Cosmetics Used the software for: 2+ years ### "Helpful tips to improve Envision" July 27, 2022 4.0 Customer service is excellent. Very quick to respond. Helpful in finding a resolution. User friendly program. Pros The program is easy to use and is quickly responsive. Cons The Mac version you have to hit control then right click on mouse. It's annoying. Also I would suggest that a notification would pop up if there is a double booking of apts. It did freeze when we had windows, that is why we transferred to a Mac. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing EnvisionNow We already had regular program before switch to cloud. Review Source ML Margo L. Owner Retail Used the software for: 2+ years ### "Great product " October 21, 2022 5.0 Great company to work with. The tech support is spot on, they know their stuff. Pros The ease of setting it up. The inventory list is easy to set up service section is very easy to understand. Cons The text messaging feature that sends clients confirmations.. Review Source DW Doug W. Owner Consumer Services Used the software for: 2+ years ### "Envision " August 6, 2022 5.0 This fits our situation perfectly. Pros We like the ease of use and accessibility. Cons A lot of functions are not useful and can be toned down. Review Source JR Jacqueline R. Salon owner Retail Used the software for: 2+ years ### "Unfair and deceptive " February 5, 2022 2.0 Pros I only liked this software because I purchased it and was stuck with it and ended up just getting used to it and used it for the last eight years. Cons It’s too busy! It has several ways of doing the same thing which can be confusing Reason for choosing EnvisionNow At the time when I first got this program I didn’t really know much about running a salon software so I just jumped at the first thing and trusted this company only to be deceived by them just recently. Review Source CC Christy C. Salon Owner Retail Used the software for: 2+ years ### "User for 12 years & switched" March 26, 2020 3.0 If I paid for their website and their tech support package I was treated well. When I had to lower costs due to a financial hardship I immediately was just a number and realized I was only a dollar sign. The fact that I had been a client for 12 years no longer mattered! Pros I used the desktop version for 12 years and the cloud version for 3 years. Desktop: I loved the reports Cloud: I loved the text appointment reminders Cons Desktop: Lack of knowledge of the software by tech support Cloud: No IP protection at the lowest priced tier. Reason for choosing EnvisionNow When I was a client of Envision Software it was because of brand loyalty because they were endorsed by Redken and Summit Salon Business Center. Review Source BH Brandalyn H. Owner Cosmetics Used the software for: 6-12 months ### "Easy to use software " August 12, 2022 5.0 Pros Keeps track of everything. If I run into problems I can quickly teach a technician to help using my chat window. Response is almost immediate and helpful. Cons No cons that I’m aware of at this time. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Recommended by my Summit Salon coach Review Source BS Bryan S. President Health, Wellness and Fitness Used the software for: 2+ years ### "Systems at your fingertips." September 8, 2020 5.0 My overall experience has been great. The system has what I need for effective day to day operations and a vast array of data and tools for planning and marketing. Pros The Envision system encompasses every POS need for my company. There are vast amounts of functionality and data that help me day to day and when planning for the future. The system is complex but so are my needs. We are a fast growing company with 2 locations and more to come. Envision is able to adjust and grow with us. Cons In a 24/7 world I wish that there was easy to access 24/7 support. Review Source JC Jessica C. Manager Retail Used the software for: 2+ years ### "Excellent customer service, a lot of kinks" October 13, 2020 3.0 Overall, I have a love hate relationship with envision. Pros The best part about this software is how clear the display is. It was very easy to implement to my employees, even the ones not familiar with computer bookings. Also, their customer service is top notch. Cons Almost every day something went wrong. Whether the credit card machine stopped responding to the software or vise Versa. Review Source GB Gregory B. owner Cosmetics Used the software for: 1-2 years ### "Envision made sense for us" September 9, 2020 4.0 Day to day it is easy to use and teach new staff. From the business side or backend, it can be more difficult Pros Integrates well as a Summit Salon for reports and etc Cons Reports can be hard to navigate, they can be streamlined for better ease of use Reason for choosing EnvisionNow Price and recommendation by our summit coach Review Source CJ Cari J. Consultant Consumer Services Used the software for: I used a free trial ### "SSBC " September 8, 2020 4.0 Pros Reporting and goal setting based on SSBC goals Cons Customer support especially on installation for new subscribers Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing EnvisionNow Summit reporting and goal setting Review Source PF Pamela F. Owner Consumer Services Used the software for: 2+ years ### "LOVE THIS SOFTWARE!!" April 17, 2026 5.0 Affordable, easy and tech support is so helpful when i need them wich is rarely and usually because i personally couldn’t figure something out Pros I have been using this software since 2007 and i LOVE that it is now in the cloud and i can have my Schedule with me on my Tablet and phone so that I can still book appointments even when i am traveling. It is EASY to use and manage EVERYYHING about my business Cons There isn’t anything that i don’t like about this software it has brought so much ease to running my Business! From Payroll to P&L reports as well as sales tax reports Review Source VR Verified Reviewer Owner Cosmetics Used the software for: 2+ years ### "Envision now" April 30, 2026 4.0 My overall experience was okay as long as I didn't run into any problems. They were responsive, but never had help on a weekend, and that seems like when we always had the most trouble. Also they wanted to charge extra for the university (learn how to use software). I feel like that should be complimentary if I am already paying over $300 for your product. Pros The reports system was extremely comprehensive and gave me so much information on my business. I felt like I had a great idea about where my business was headed. Cons Pricing was extremely high and it was often hard to get through to customer service. There was also no help on weekends/ Review Source SA Shannon A. Owner Cosmetics Used the software for: 2+ years ### "It’s a no for me " October 9, 2025 1.0 I had them for 8ish years and felt they just lacked a lot. I moved to a new software system and the cancelling process was a nightmare. All in all they just want your money and don’t want to give you a premium service in return. Pros I enjoyed the basics of it and the color coding. In the beginning when my salon was smaller it was good enough. Cons The customer service and lack of innovation. They did not stay up with the times. Once my salon got bigger the marketing lacked, the online booking features lacked, the customer service lacked and it just overall was meh. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) At the time envision came highly recommended as my salon was growing. Review Source Response from PatientNow November 19, 2025 Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the recent experience with Envision. Your feedback is important, and we’re continually enhancing the product to deliver a better experience. If you’d like to share more, our team is always available support@envisionnow.com. sK sol K. owner Cosmetics Used the software for: 2+ years ### "Best software program for salons " January 20, 2026 5.0 I have Envison for 21 years and there have been painful moments, but I love the new Envision with more integration Pros I never write a review. I have Envision in my salon company since 2005. it has changed a lot since then all for the good of my company. do not take me wrong Envision is not cheap but it is worth every penny very easy to use, I can manage clients easy, and the phone support is amazing not to mention the integration they have with Recura the AI receptionist Cons one of the thinks I'm don't like is the fact that employes can clock in and out in their app i hope Envision can change that Review Source MK Molly K. Owner and Artist Cosmetics Used the software for: 2+ years ### "User friendly, fabulous tools and can be used with phone or computer! " May 9, 2025 5.0 I have been with EnvisionNow for 7 years and I keep discovering new ways I can use the tools. I load my client's photos, all of their formulas and I know that when I am ready to sell my business, I have a ready reporting forms available to show them the profitability of my business. My bookkeepers love this program too! Pros I absolutely love EnvisionNow! The ease in booking appointments both online and in person, the automated reminders, the easy way to schedule myself in the schedule I want. I recommend this to everyone in the beauty business I know! Cons That it doesn't send an automated message when I manually put in an appointment. I have to manually send out the notification. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing EnvisionNow price and all the bells and whistles that I got with EnvisionNow Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) They were charging me too much for the services they provided. Review Source LA Laurie A. Front Desk Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "EnvisionNow - Pros outweigh the Cons" June 10, 2025 4.0 I'm the Front Desk Manager and do a little bit of EVERYTHING in EnvisionNow - from customer check in/check out in to processing and utilizing reports. I deal with credit card transactions and payment gateway regularly. I'm the "go-to" person when anyone has questions regarding EnvisionNow. Pros Great color-coded daily scheduling, overall easy check in and check out process, fairly simple to learn/teach the basics, allows for multiple service options, nice in-store gift card tracking, very helpful support staff, sweet phone app. Cons Filtering for reports is too much work and often confusing, inability to assign recipient to online gift card purchases is a REAL problem, glitches in credit card transactions, printing errors due to issues with google chrome, z-out and end of day isn't always in sync from one computer to the next. Review Source Response from PatientNow November 19, 2025 Thank you for taking the time to share your feedback. We’re glad to hear you’ve enjoyed many parts of Envision, and we appreciate you noting the areas that may need improvement. We’re always working to enhance the product and your input helps guide that work. If you’d like to share more, our team is here at support@envisionnow.com Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.