# Page 2 | EnvisionNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is EnvisionNow the right Salon solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010577/Envision-Salon-Software/reviews

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EnvisionNow

4.1 (54)

[View alternatives](https://www.capterra.com/p/10010577/Envision-Salon-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of EnvisionNow

## Showing most helpful reviews

Showing 26-50 of 54 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LV

Lena V.  
Salon manger  
Cosmetics  
Used the software for: 2+ years

### "Envision Review "

May 22, 2025

5.0

I truly like it and its easy access for me and my stylist can use it from home. There are so great perks. I do wish it had shorter ways to access certain reports.

Pros

It is easy to use and train my employee's everything is at my finger tips and not hard to use at all,

Cons

Sometimes I wish there was an easier way to pull up my inventory of what i have not sold and what i have sold with a bunch of numbers

Review Source

Response from PatientNow

November 19, 2025

Thank you for sharing your feedback! We’re glad to hear Envision is easy to use and helps both you and your stylist. We appreciate your comments about reporting and are always working to make accessing information faster and more convenient.

CK

Cindy K.  
Salon Owner  
Writing and Editing  
Used the software for: 1-2 years

### "Thank You Envision"

March 18, 2025

5.0

Very good. I have had Envision for 10 years. I appreciate the helpfulness they offer

Pros

Excellent Customer Service, always kind and knowledgeable

Cons

Everything is going well. I do wish there were fewer steps to closing a retail sale.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing EnvisionNow

Reports were much more detailed, which is a time saver

Review Source

Response from PatientNow

March 19, 2025

Thank you for your loyalty and for sharing your experience! We're thrilled to hear that our customer service and detailed reports have been valuable to you. We also appreciate your feedback on the retail sale process and will keep it in mind for future improvements. If there's anything else we can do to enhance your experience, let us know!

KG

Kathy G.  
Cosmetologists  
Cosmetics  
Used the software for: 1-2 years

### "Happiness of programming"

May 26, 2025

5.0

Pros

The efficiency of the program it was all right at my fingers I had formulas I had pricing everything I need was right there

Cons

My fat fingers getting in the way of things honestly and on the cellular devices it could be alittle less glitchy

Review Source

Response from PatientNow

November 19, 2025

Thank you for your review! We’re glad to hear the program keeps everything you needed at your fingertips.

CH

Catherine H.  
Medical Spa Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Service received "

June 6, 2025

5.0

Very positive ....... Happy with the service provided. Answered quickly and walked me the whole process

Pros

Provider was great and resolved my issue very quickly and had patience with me through the entire process.

Cons

Have no complaints .

Review Source

Response from PatientNow

November 19, 2025

Thank you for your review! We're happy to hear you had a positive experience with our team. We're always here to help!

JD

Jeanette D.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Up to date program for my salon"

May 10, 2025

5.0

Definitely feel better organized. I also like having the schedule app on my phone to make appointments even when I’m not in my salon.

Pros

It’s easy to use, not too complicated once set up. No need for a secretary when I have this program to keep my records and reminders organized.

Cons

Nothing really, reasonably priced program. Luckily the program has worked for me with no glitches.

Review Source

AG

Alicia G.  
Director of Marketing  
Education Management  
Used the software for: 2+ years

### "Okay but not great"

July 8, 2021

3.0

It's okay. It does what is absolutely needs to but does not offer much support/features for being great.

Pros

I like the simplicity of the appointment calendar from an appointment-scheduler perspective. I also like the ease of setting up hours, location, confirmations, etc.

Cons

Unable to customize the online booking site beyond colors. Not very useable for a school salon, only allows one appointment at any one time in terms of online booking - only manual bookings can override this. Also, customer service chat has very limited hours that do not accommodate our evening employees during their close-out if they have questions. Also, their email marketing only allows us to send. The client filters are beyond basic. And we cannot even see the campaign results. It is only an integration to their own send grid account. Also, the emails not used for the month do not rollover to the next.

Review Source

Response from PatientNow

July 9, 2021

Thank you for your review, Alicia. We've listened to customer suggestions and enhanced our online booking to allow for multiple services to be booked online and included family booking. In addition to the campaign statistics summary report, you can now see what communications a client received in their client record. We release new updates each quarter to provide a better experience for our users. If you have any suggestions for our development team, please feel free to submit them on our community site. We appreciate you being a loyal customer!

ES

Emanuel S.  
National Salon & Spa Manager  
Education Management  
Used the software for: 2+ years

### "A Must Have in Salon & Spa Management "

May 25, 2022

5.0

Overall, I feel this has been the best decision we made in a multi-functional POS, Inventory Management, and Scheduling system. We have used many systems in the past and Envision is by far the best we have used thus far.

Pros

I love the ease we have with the multi use functions that cover all our needs in a POS system. We also love the support that is offered with live chats when trouble shooting. The ongoing training updates and tutorials are quite amazing and make a smooth process in training new employees.

Cons

One feature I would like to see added is the ability to print use of any Coupons on all receipts. Much like the discounts, we would like to track coupon use and have it visible on receipts for clients to see.

Reason for choosing EnvisionNow

As a Career college, we have multiple salons & spas nationwide, this system works the best to fit our needs.

Review Source

BD

Becca D.  
Spa Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Envision is easy to use!"

July 27, 2022

5.0

I am very happy with the product. It meets all our needs and is constantly adding new features.

Pros

It is extremely user friendly, most mistakes are fixable when training. I love the chat feature when I need to learn something new or need help with anything.

Cons

Trying to find a certain report can be difficult, because all the options look so similar. I'd like gift card balances to be displayed in client demographics. I'd also like an option on the waiting list to include any employee, not just one.

Review Source

LM

Lynne M.  
Salon Owner  
Consumer Services  
Used the software for: 2+ years

### "Will keep using"

July 27, 2022

5.0

Schceduling, point of sale, payroll, inventory

Pros

We have used Envision for over 7 years and we most likely will continue to use it. Love that we have so much critical information for our business.

Cons

That I have to wait for an answer to a question and do it by email. I would rather just call and talk to someone on the phone.

Alternatives considered

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

Reason for choosing EnvisionNow

I don't remember its been so long

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Didn't like Mindbody

Review Source

ML

Margo L.  
Owner  
Retail  
Used the software for: 2+ years

### "Great product "

October 21, 2022

5.0

Great company to work with. The tech support is spot on, they know their stuff.

Pros

The ease of setting it up. The inventory list is easy to set up service section is very easy to understand.

Cons

The text messaging feature that sends clients confirmations..

Review Source

SK

Sabrena K.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Envision reviewing "

August 1, 2022

4.0

Good

Pros

Easy, quick response and lots of levels of use

Cons

Need more access to training for new team members

Switched from

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

They were deceiving

Review Source

RL

Rhea L.  
Manager  
Cosmetics  
Used the software for: 2+ years

### "Envision has everything I need"

September 1, 2020

5.0

I switched to Envision from desktop software and their team was great with helping me get everything moved over and setup how I wanted it. I really like having access to the salon's calendar on my phone. It's easy to book appointments for myself and the team. Appointment confirmations are automatically sent thru email and text, so that's helped reduce no-shows. Email marketing is included so we can send out promotions and updates to all of our clients, which was super helpful to update everyone during COVID. New features and updates come out regularly so I always have an up-to-date program! Great experience with Envision :)

Pros

I love having access to the software from home, phone, etc. My staff can book their own appointments from the app, so they don't have to wait up front re-book clients or call the salon when they're out. Marketing and appointment confirmations are included. The daily dashboard gives a quick glance of how the day is going. Support team is always helpful.

Cons

Nothing comes to mind. I've been very happy.

Review Source

HC

Heidi C.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Good Software but needs some upgrades!"

September 8, 2020

4.0

Customer service is excellent! They are easy to contact and really work hard to solve my issues right away and with a "smile"! They make the process as easy as is possible!

Pros

We had used the Desktop version of Envision cloud for close to 15 years and recently made the switch to the cloud version. Things I like: Closely resembles the desktop version so training was simply, Ease of booking appointments, online booking options, automatic confirmation/cancellation of appointments from guest side, Summit Salon reports and easy payroll reports.

Cons

It was very time consuming to set up the automated marketing, reminders etc. When an appointment is booked in person a confirmation email is NOT sent to the guest. ( Shouldn't this be a given with any cloud based appointment software?) Reports regarding online booking stats needs to be greatly improved (For unbooked appointments-Give more information on what services were being requested, what service provider, and at what time so the salon can adjust accordingly) Better long term automated email marketing is desperately needed as well as more emails per month without needing an additional subscription. Register drawer reports are confusing and it is too easy to have accidental multiple drawers open.

Alternatives considered

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing EnvisionNow

It was an easier conversion from the desktop version than going with a new company.

Review Source

aA

andy A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "18 Years"

July 28, 2022

5.0

overall a 10 tech support can be off sometime but so is my staff. Payroc there payment processing is not so good but we have ask and they are all the same.

Pros

We have used envision for 18 years one time we tried to move software and it was nightmare but envision was there to help us convert back with open arms.

Cons

Payroc processing seems to be run out of someones home there customer service is terrible.

Review Source

VL

Vicki L.  
Salon Owner  
Retail  
Used the software for: 2+ years

### "Have been using Envision for 18 years"

July 27, 2022

4.0

Pros

I like how everything is integrated. It works.

Cons

Customer service is not included. So if you are having issues you have to email and wait for someone to get back to you.

Review Source

CW

Clinton W.  
Marketing Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good Mid-level option for Salons"

March 17, 2023

3.0

I'm reviewing as a Marketing Director so more focused on those capabilities. This system is really not built to help with marketing efforts. If you're using it as a booking/

Pros

It's got everything a Salon would need to sell and book online. There's a simple CRM. Decent reporting (for sales/appointments).

Cons

It's pretty archaic in terms of features for marketing. Not to mention if you don't save in two places after updating email templates (which is already time consuming) you loose all of your work. Could really use more customizable reporting. Not great with integrating with other tools needed.

Review Source

JM

Jessica M.  
Guest Service Lead  
Cosmetics  
Used the software for: 2+ years

### "Tspa"

January 20, 2023

4.0

Pretty Positive once we switched over to cloud! Couple issues but all resolved

Pros

Easy to train staff and students.

Cons

only thing is our errors that are easily resolved through chat

Reason for choosing EnvisionNow

Franchise

Review Source

CP

Cyn P.  
Owner / operator  
Retail  
Used the software for: 2+ years

### "Simple software "

June 9, 2022

5.0

My experience has been great. Easy to teach my team how to use.

Pros

The software is way to use. Even for those who are not tech savvy. And the customer service is on point and very patient

Cons

I actually don’t have any issues with this software

Review Source

MC

Michael C.  
owner  
Hospitality  
Used the software for: 2+ years

### "Happy customer"

August 16, 2022

5.0

Pros

Support and customer service.They have the best customer care I ever experience

Cons

Tips taxes and Credit card fees deduction for employee payroll. Personally I have to do it manually.

Review Source

Kenya L.  
Hairstyle  
Consumer Services  
Used the software for: 2+ years

### "Great software!"

July 27, 2022

3.0

Pros

Very easy to learn , and intuitive. Cost is low.

Cons

Clients are not able to cancel their appointment online.

Review Source

MP

Michelle P.  
owner  
Retail  
Used the software for: 2+ years

### "Perfect for our needs"

September 8, 2020

5.0

We couldnt run our business without Envision!

Pros

We utilize this software for our Salon Company. The streamlining of the POS, calendar and reports is fabulous. Customer service has really stepped up their game and they also listen to the clients needs via a separate portal for community suggestions and chats. Overall it works really well for us

Cons

Missing features are apparent in any software. However we try and keep up on the latest. We really need some security features to be widened.

Reason for choosing EnvisionNow

Integrates with our Credit card processing and distributor recommendations

Review Source

JC

Jeremy C.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Worst Experience Ever"

December 13, 2019

1.0

They close at 3 pm PST and aren't open weekends when of course things go wrong with their software. They almost never have a solution to a problem. It's just not something they offer and I can submit a request on their blog for something I want them to create. The entire business model is a mess and I am shocked they are still in business.

Pros

Honestly, there is nothing I can think of that I like about Envision.

Cons

Customer service available hours, ease of use, Softwares functions as compared to the national standards of other software companies.

Reason for choosing EnvisionNow

The previous owner chose this product. I will be changing it.

Review Source

MH

Megan H.  
Hairstylist  
Consumer Services  
Used the software for: 2+ years

### "This software does everything I need for my business!"

September 21, 2020

5.0

Pros

This software is very user friendly! I've never needed tech support because it's so easy to use! I never have to worry about anything but getting my job done because this system takes care of everything daily from appointments to inventory and point of sale! Anyone with a business that requires a point of sale should be using this!

Cons

There's really nothing I don't like about this software! It does everything I need for my business!

Review Source

DH

Dianne H.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Satisfied with Envision"

September 14, 2020

5.0

I have had very few issues with Envision. I have learned to always back up my information in case Envision goes down (which has happened one time). Their customer service is outstanding.

Pros

Envision's ease of customer scheduling is my favorite feature.

Cons

I actually don't have any cons about Envision. I have, I believe, the original version and am very satissfied with it. I realize there are other features available if I wanted them.

Reason for choosing EnvisionNow

At the time it was endorsed by Summit Salons.

Review Source

LH

Liseli H.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Medical Spa Softwear"

September 8, 2020

4.0

As with any software there are things I would like to see change. However Envision has the best customer service around. They are easy to reach & is quick to resolve.

Pros

I find Envision very user friendly. It has a nice design that is easy for everyone in the office to use.

Cons

I would like to see easier email/SMS marketing. Our accounting department was not able to utilize the Quickbooks integration. The medical part of the software needs an overhaul, but for now it is usable.

Reason for choosing EnvisionNow

Ease of design.

Review Source

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