# Gearco Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Gearco the right Hospitality Property Management solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010628/Gearco/reviews

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Gearco

4.6 (30)

[View alternatives](https://www.capterra.com/p/10010628/Gearco/alternatives/)

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Last updated September 16th, 2025

# Reviews of Gearco

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

FH

Frank H

VPReal Estate, 51 - 200 employeesUsed the software for: 6-12 months.

“The customer service and response of staff is excellent.“

May 21, 2020

JL

Jonah L

OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“I don't like how it makes you re log in twice and makes you re log in if you have been inactive for 15 minutes, but I get why they have that for security reasons.“

September 9, 2021

## Showing most helpful reviews

Showing 1-25 of 30 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Akber M.  
CEO  
Investment Management  
Used the software for: 1-2 years

### "Gearco Rocks! "

May 13, 2021

5.0

There are allot of companies that have good software with horrible service when you need them and companies with great service but lack complete suite of features. Gearco has the best of both worlds, software which provides all the features we need at our property with exceptional service and support when you need them.

Pros

Software is designed with all features we need at our property. Very flexible and stable.

Cons

No downside, anything I need, Gearco makes it available for me.

Reason for choosing Gearco

Price, features and technical support!

Review Source

Response from Gearco

May 20, 2021

Akber, Thanks for the kind review.

JL

Jonah L.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Gearco is easily the GREATEST PMS for extended stay hotels and motels"

September 9, 2021

5.0

A year ago I was trying desperately to find a new PMS. I was using Little Hotelier at the time and they were too expensive, hard to use, and lacked tons of features. I tried many different software and they all kind of sucked, but eventually, I found Gearco and it has improved by business dramatically. Many people may not hear about them as they are a small company, but they really deliver. I talked to the \[SENSITIVE CONTENT\] on the phone and they gave me a price that was far below any of the competitors. They even sent someone out all the way to Idaho to walk me through the software. Their support has been unbeatable, and \[SENSITIVE CONTENT\] at Gearco goes out of her way to make sure you are taken care of promptly. What other company lets you call whenever you want a talented agent that handles anything you need? Since using Gearco on my one hotel, we have purchased several others, and Gearco was there to help me get set up at every one of them. They made the process easy and I've been so happy to find a PMS that doesn't suck.

Pros

\-Cost. Gearco is less expensive than ANY other PMS I've looked into, despite it being way better. -Support. The support from Gearco is phenomenal. \[SENSITIVE CONTENT\] in particular is fantastic. I have her phone number and can reach out at any time with questions or updates and she gets them done pronto. All of the support is here in the US. I've never had such great support from a software company. -Functionality. I could talk for days about this. It is so much easier and more robust than other PMS. You can easily see all your rooms, their check outs, who owes what etc. and it is all on a grid that reminds me of Excel. You can quickly pull up guest information, store credit cards, and do whatever you'd want to do on a hotel PMS. -Integration. It integrates easily with our card terminal. I highly recommend the card terminal. It auto updates when people make card payments etc. You can have guests sign your contract on the card terminal and it also stores that file on their Gearco profile. You can also scan driver license's into the system and it auto updates the guest's information. You can also integrate with Expedia etc. but I've never used that feature. -Multiple properties. I have 4 properties through Gearco and it is super easy to switch between them and see how everything is going. -No Commitment. There is no contract with Gearco and you can cancel at anytime (I don't know why you would though!)

Cons

Compared to other PMS out there (trust me I tried several), Gearco beats them hands down. My only cons would be nit picky things. I don't like how it makes you re log in twice and makes you re log in if you have been inactive for 15 minutes, but I get why they have that for security reasons. It would nice if that was an option in the system to disable that though.

Switched from

[Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

I was using Little Hotelier for a year and honestly was not happy with them. They were hard to use, cost too much, and lacked lots of functionality. Frontdesk Anywhere is worse!! They are near impossible to use and it is so difficult trying to get support from them. If you have an extended stay property, I would avoid those options at all cost.

Review Source

Response from Gearco

September 14, 2021

Jonah- Thank you as always.

SS

Steve S.  
GM  
Hospitality  
Used the software for: 2+ years

### "TBESH"

June 8, 2019

3.0

Overall we are satisfied with Gearco.

Pros

Pros are that the system is laid out in an easy to use format. It also has many features and extras that make jobs easier. I also like how we are able to add and make changes to the format the are specific to our needs.

Cons

The ID scanner software isn't up to date with the new Drivers licences and also doesn't pick up Canadian drivers license information. Also this feature does take a good amount of time for the photo to come through would be nice if it was somewhat faster. Occasionally there will be glitches in the system and all you can do is restart from the beginning.

Reason for choosing Gearco

Gearco was recommended by a friend and we never looked elsewhere.

Review Source

Response from Gearco

June 11, 2019

Steve Thanks for the review and the opportunity to address your concerns.

VR

Verified Reviewer  
Manager  
Hospitality  
Used the software for: 6-12 months

### "PERFECT FIT FOR EXTENDED STAY HOTELS"

May 29, 2020

5.0

The Gearco team worked hard to make sure our implementation was seamless. As with any transition, there were minor hiccups in the first weeks - but that was to be expected. They have been awesome to work with, and the people on the other end of the support line are the best. Gearco has always been responsive and quick to provide assistance or modifications according to our specific needs. The best thing I can say is those same people who helped get us set up are still only a phone call away today. They didn't just sell us a program then disappear.

Pros

This program is exactly what we needed. It enables upper management to easily navigate through reports detailing the vital elements of running an extended stay property. I especially like that the program makes it difficult, if not impossible, for front desk employees to manipulate rates. The Gearco program also handles the tedium of calculating sales tax based on length of stay - automatically shutting off the tax after the appropriate period according to the specific state requirements. Our six properties situated in two different states with multiple tax districts has been no problem for Gearco. I do like that their user friendly program is cloud based - so I can access it anywhere.

Cons

The Gearco team worked hard to make sure our implementation was seamless - and it was. As with any transition, there were minor hiccups in the first weeks - but that was to be expected. The staff was always patient and ready to help us work through our learning phase.

Switched from

[OnSite Property Manager](https://www.capterra.com/p/127313/OnSite-Property-Manager/)

Not enough user restrictions, and we had to manually calculate when to shut off the sales tax for each guest.

Review Source

Response from Gearco

June 8, 2020

Thanks for the outstanding review.

SX

Sierra X.  
Operations Specialist  
Hospitality  
Used the software for: 2+ years

### "Great Software"

November 29, 2022

5.0

Pros

I've used this software for well over a year and I have loved it. User-friendly, easy to pull reports or really anything you need. 10/10 recommend.

Cons

Nothing, literal perfection. Couldn't ask for much better.

Alternatives considered

[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)

Reason for choosing Gearco

Gearco has always met my needs, even while in the trial period.

Review Source

Response from Gearco

December 1, 2022

Thank your for the review.

Kristy W.  
District Manager  
Hospitality  
Used the software for: 2+ years

### "Highly Recommend Gearco!!"

September 5, 2024

5.0

I have been using Gearco for the past 3 years in several properties that I manage and I love Gearco. It is very user friendly. The support is great. Always friendly and helpful. \[sensitive content hidden\] is an exceptional trainer, she is always patient, hands on and makes herself available to reach out for help! She is truly an asset to Gearco.

Pros

Gearco is a very user friendly system. Works great for our Extended Stay properties.

Cons

I have nothing I dislike about Gearco other than it makes you login quite a few times when using it.

Review Source

Response from Gearco

September 6, 2024

Kristy, Thank you so much for your wonderful feedback! We’re thrilled to hear that Gearco has been a great fit for you, and we’re grateful for your continued trust in us.

MH

Michael H.  
PMM  
Accounting  
Used the software for: 1-2 years

### "Integration Vendor Review | Representing thousands of hoteliers"

September 5, 2024

5.0

Pros

Quick, easy-to-integrate solution. The fact that it's cloud-based is the game changer.

Cons

I dont have any negative complaints about Gearco

Review Source

Response from Gearco

September 6, 2024

Michael, Your insights and feedback are invaluable to us, and we truly appreciate your thorough evaluation. Thank you very much for your support and contribution!

TS

Tori S.  
Vice President of Operations  
Hospitality  
Used the software for: 2+ years

### "Most User Friendly System "

August 26, 2022

5.0

I enjoy this system and would recommend.

Pros

Day to day operations are easy to use and reports are very detailed.

Cons

Changing rates should more advanced and easier based on room types & date ranges. It should also break down by the ADR.

Review Source

Response from Gearco

September 5, 2022

Thank you for the review.

VR

Verified Reviewer  
Hotel manager  
Hospitality  
Used the software for: 2+ years

### "Best hospitality software ever"

September 12, 2022

5.0

Love Gearco, you can do all at one platform

Pros

Check in check out Due out Task list Monthly report

Cons

Integration within booking is pricey. If there is way to send check outs lists via text to house keeping that would be great

Review Source

Response from Gearco

September 19, 2022

Thank you for the review.

NM

Nicole M.  
Operation Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "Good Service"

November 5, 2021

4.0

It’s been a healthy happy experience

Pros

It’s ease of use and ability to learn the program material.

Cons

Sometimes there are computer software glitches and you have to have customer support fix them.

Review Source

Response from Gearco

November 11, 2021

Nicole, Thank you for the review.

WE

Winston E.  
Operator/Manager  
Hospitality  
Used the software for: Less than 6 months

### "Gearco is the Best Business Partner you can have"

May 12, 2021

5.0

Touring and working with other properties, I have come to realize just how valuable a partner Gearco has been. We are able to vault cards and do other things securely that I have not seen offered by other companies at the price we can get it from Gearco at.

Pros

Gearco makes it easy to keep track of everything that is going on on our property. I have used other PMSs that don't come close to what Gearco offers. The ability to invoice organizations and track and look up any guest's folio quickly and easily is invaluable. The support is top notch. I call them at irregular hours and they are always quick to respond. Really helps you feel like they are on your team and invested in your success.

Cons

My biggest issue has been extracting data that I know Gearco has somewhere but we can't get into a digestible format that I can present cleanly to the owners/investors. Development is supposed to be working on this so this may be resolved in the near future. I would also like to see a better mobile integration in the future so that I can easily check in on my properties on the road.

Review Source

Response from Gearco

May 18, 2021

Winston, Thank you for the review! Our Customer Advocacy Director will reach out to assist you with your concerns and to provide you solutions.

cH

christal H.  
Operations Support Director  
Management Consulting  
Used the software for: 2+ years

### "GearCo is an AWESOME program and the customer service is EXCEPTIONAL"

November 4, 2017

5.0

Pros

GearCo is user friendly and incorporates a variety of our specific business needs to be able to operate efficiently and maximize revenue . Our experience with GearCo over the past 3 years has been excellent, the service they provide is exceptional and meets and exceeds expectations. We have very unique business needs for the system and they have gone over and above to accommodate our requests for changes and help us resolve issues to ensure we are operating as efficiently as possible. From start to finish they make the entire launch and implementation process as smooth as possible .

Review Source

Response from Gearco

November 6, 2017

Thank you for your review and the kind comments.

AP

Amish P.  
COO  
Hospitality  
Used the software for: 2+ years

### "BEST!!"

June 3, 2019

5.0

Representatives and the team have been gracious, helpful, and we really appreciate them going out of their way to help us and implement our new properties we acquire as quick as possible

Pros

Easy to use, ability to see all my hotels with east and access anywhere. 24 hour support and any resolutions are taken care in no time! They are always there to help

Cons

Don't have any cons at this time. That I did not go to their facility earlier

Review Source

Response from Gearco

June 4, 2019

Amish- Thank you for the kind review.

PH

Pamela H.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Gearco-Ease of use"

August 6, 2019

4.0

Pros

I like the ease of use. I have quite a few software programs for managing properties and Gearco is an easy program to learn and use. The reports are specific to our needs and meet the primary functions I need on a daily basis. I like the ease of searching for my guests and all transactions, current and previous.

Cons

There is one thing that I especially do not like about the system and that is how many steps I have to go through in order to print a receipt or report. I would like that process simplified.

Review Source

Response from Gearco

August 16, 2019

Thank you as always.

PG

Penni G.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Excellence"

June 24, 2020

5.0

Pros

Gearco is extremely intuitive. We successfully train employees within three days on this software. This saves time and money! The Gearco Support Team is excellent and remains available to provide additional direction if you should require it. If you haven't tried Gearco - you'r missing out!

Cons

I don't have a lot of cons because if I can think of a report or feature I need for the business - I just reach out and they meet the need.

Review Source

Response from Gearco

July 3, 2020

Thank you as always.

AG

Alexander G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Tampa Bay extended stay hotel"

June 4, 2019

4.0

This company made my transfer from be a branded hotel to Independent very easy.

Pros

Easy to use. Also price was not bad. Give us lots of help on start up.

Cons

Having to deal with the rep ----Only joking

Review Source

Response from Gearco

June 11, 2019

Alexander- Thank you.

AD

Amy D.  
CFO  
Hospitality  
Used the software for: 2+ years

### "Working with Gearco has been extremely beneficial to our business. "

November 3, 2017

5.0

Pros

I can easily find information regarding all aspects of the business using the variety of Gearco reports. Working with Gearco has been beneficial in increasing our bottom line. The software has met all our expectations. Customer support head and his team have been very receptive to our needs.

Review Source

Response from Gearco

November 15, 2017

As always, a pleasure. Thank you!

SS

Susan S.  
Operations Manager  
Hospitality  
Used the software for: 2+ years

### "Great company! Always great customer service and willingness to help our business stay current."

October 12, 2017

5.0

Simplified daily procedures and gives great management tools to keep track of your business.

Pros

It's easy to use. Test company allows us to train our employees before they start work and usually within the first few days new employees are able to run our front desk software with out constant supervision.

Review Source

Response from Gearco

November 2, 2017

Thank you Susan for your review.

pM

phil M.  
manager  
  
Used the software for: 2+ years

### "Used their service over 20 years and they have helped adapt it to our use."

January 18, 2018

5.0

Pros

The software tends to be easy to learn and somewhat intuitive so new employees can quickly learn to use it. Cloud based means easy access from any location.

Cons

Every once in a while chrome updates may cause a minor glitch which may require restarting computer or calling gearco.

Review Source

Response from Gearco

January 22, 2018

Thank you Phil for your review.

RH

Rita H.  
Reg Manager  
Hospitality  
Used the software for: 2+ years

### "User Friendly"

December 21, 2018

4.0

The experience thru Gearco has been a great one if i or staff have issues with the software we are able to reach out tp the tech support team at any time to help resolve andy issues in a very timely manner.

Pros

i found the software to be very easy to navigate thru the programs

Cons

Not any concerns as far as using the software

Review Source

Response from Gearco

December 22, 2018

Rita, As always, thanks!

RS

Richard S.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "It does what we need it to"

October 9, 2017

4.0

Pros

It is not super complicated which is what I like. It is a basic system. It does most of what we need

Cons

Some things are not in logical places. It sometimes fustrates my other employees. Sometimes it locks up

Review Source

Response from Gearco

November 2, 2017

Thank you for your review.

FH

Frank H.  
VP  
Real Estate  
Used the software for: 6-12 months

### "Excellent service and support"

May 21, 2020

5.0

This is a very complete system for weekly rentals. The customer service and response of staff is excellent.

Pros

The software is easy for staff to learn and very user friendly

Cons

There are a few reports that we would like to see that it doesn't have. Gearco is helpful in trying to give us alternate options.

Review Source

Response from Gearco

June 1, 2020

Frank- Thank you for the review.

AB

Adam B.  
Area Manger  
Hospitality  
Used the software for: 2+ years

### "Great for the Extended-Stay Industry!"

November 1, 2018

4.0

Fast quality support.

Pros

Tailored for the extended-stay industry.

Cons

Not always intuitive - sometimes things are not located where you think they should be.

Review Source

Response from Gearco

November 14, 2018

Adam Thank you for the review.

DM

Dante M.  
Corporate Director of Operations  
Hospitality  
Used the software for: 1-2 years

### "Gearco"

August 5, 2019

5.0

Experience has been very pleasant working with Gearco. The company is able to adapt its software to meet your company needs and goals. Gearco is always very responsive and the resolution time has always exceeded my expectations,

Pros

Ease of use and available resources for training and support.

Cons

Not having access to all of the reports under GC Manager. Several reports can only be accessed at the Property level versus accessing them from the GC Manager

Reason for choosing Gearco

Ease of transition

Review Source

Response from Gearco

August 6, 2019

Dante, Thank you for the review.

AW

Ashlee W.  
Sr. Regional Manager  
Hospitality  
Used the software for: Less than 6 months

### "new user with long term company "

September 12, 2022

3.0

Pros

organization of it and reporting system

Cons

folios are hard to read and there is mutiple steps if we want to fix anything its not straight forward

Review Source

Response from Gearco

September 22, 2022

Thank you for the feedback. We'll have Customer Success review your concerns and provide you solutions.

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