# Gearco Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gearco the right Hospitality Property Management solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010628/Gearco/reviews --- Gearco 4.6 (30) [View alternatives](https://www.capterra.com/p/10010628/Gearco/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2025 # Reviews of Gearco Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews FH Frank H VPReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “The customer service and response of staff is excellent.“ May 21, 2020 JL Jonah L OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “I don't like how it makes you re log in twice and makes you re log in if you have been inactive for 15 minutes, but I get why they have that for security reasons.“ September 9, 2021 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Akber M. CEO Investment Management Used the software for: 1-2 years ### "Gearco Rocks! " May 13, 2021 5.0 There are allot of companies that have good software with horrible service when you need them and companies with great service but lack complete suite of features. Gearco has the best of both worlds, software which provides all the features we need at our property with exceptional service and support when you need them. Pros Software is designed with all features we need at our property. Very flexible and stable. Cons No downside, anything I need, Gearco makes it available for me. Reason for choosing Gearco Price, features and technical support! Review Source Response from Gearco May 20, 2021 Akber, Thanks for the kind review. JL Jonah L. Owner Hospitality Used the software for: 6-12 months ### "Gearco is easily the GREATEST PMS for extended stay hotels and motels" September 9, 2021 5.0 A year ago I was trying desperately to find a new PMS. I was using Little Hotelier at the time and they were too expensive, hard to use, and lacked tons of features. I tried many different software and they all kind of sucked, but eventually, I found Gearco and it has improved by business dramatically. Many people may not hear about them as they are a small company, but they really deliver. I talked to the \[SENSITIVE CONTENT\] on the phone and they gave me a price that was far below any of the competitors. They even sent someone out all the way to Idaho to walk me through the software. Their support has been unbeatable, and \[SENSITIVE CONTENT\] at Gearco goes out of her way to make sure you are taken care of promptly. What other company lets you call whenever you want a talented agent that handles anything you need? Since using Gearco on my one hotel, we have purchased several others, and Gearco was there to help me get set up at every one of them. They made the process easy and I've been so happy to find a PMS that doesn't suck. Pros \-Cost. Gearco is less expensive than ANY other PMS I've looked into, despite it being way better. -Support. The support from Gearco is phenomenal. \[SENSITIVE CONTENT\] in particular is fantastic. I have her phone number and can reach out at any time with questions or updates and she gets them done pronto. All of the support is here in the US. I've never had such great support from a software company. -Functionality. I could talk for days about this. It is so much easier and more robust than other PMS. You can easily see all your rooms, their check outs, who owes what etc. and it is all on a grid that reminds me of Excel. You can quickly pull up guest information, store credit cards, and do whatever you'd want to do on a hotel PMS. -Integration. It integrates easily with our card terminal. I highly recommend the card terminal. It auto updates when people make card payments etc. You can have guests sign your contract on the card terminal and it also stores that file on their Gearco profile. You can also scan driver license's into the system and it auto updates the guest's information. You can also integrate with Expedia etc. but I've never used that feature. -Multiple properties. I have 4 properties through Gearco and it is super easy to switch between them and see how everything is going. -No Commitment. There is no contract with Gearco and you can cancel at anytime (I don't know why you would though!) Cons Compared to other PMS out there (trust me I tried several), Gearco beats them hands down. My only cons would be nit picky things. I don't like how it makes you re log in twice and makes you re log in if you have been inactive for 15 minutes, but I get why they have that for security reasons. It would nice if that was an option in the system to disable that though. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) I was using Little Hotelier for a year and honestly was not happy with them. They were hard to use, cost too much, and lacked lots of functionality. Frontdesk Anywhere is worse!! They are near impossible to use and it is so difficult trying to get support from them. If you have an extended stay property, I would avoid those options at all cost. Review Source Response from Gearco September 14, 2021 Jonah- Thank you as always. SS Steve S. GM Hospitality Used the software for: 2+ years ### "TBESH" June 8, 2019 3.0 Overall we are satisfied with Gearco. Pros Pros are that the system is laid out in an easy to use format. It also has many features and extras that make jobs easier. I also like how we are able to add and make changes to the format the are specific to our needs. Cons The ID scanner software isn't up to date with the new Drivers licences and also doesn't pick up Canadian drivers license information. Also this feature does take a good amount of time for the photo to come through would be nice if it was somewhat faster. Occasionally there will be glitches in the system and all you can do is restart from the beginning. Reason for choosing Gearco Gearco was recommended by a friend and we never looked elsewhere. Review Source Response from Gearco June 11, 2019 Steve Thanks for the review and the opportunity to address your concerns. VR Verified Reviewer Manager Hospitality Used the software for: 6-12 months ### "PERFECT FIT FOR EXTENDED STAY HOTELS" May 29, 2020 5.0 The Gearco team worked hard to make sure our implementation was seamless. As with any transition, there were minor hiccups in the first weeks - but that was to be expected. They have been awesome to work with, and the people on the other end of the support line are the best. Gearco has always been responsive and quick to provide assistance or modifications according to our specific needs. The best thing I can say is those same people who helped get us set up are still only a phone call away today. They didn't just sell us a program then disappear. Pros This program is exactly what we needed. It enables upper management to easily navigate through reports detailing the vital elements of running an extended stay property. I especially like that the program makes it difficult, if not impossible, for front desk employees to manipulate rates. The Gearco program also handles the tedium of calculating sales tax based on length of stay - automatically shutting off the tax after the appropriate period according to the specific state requirements. Our six properties situated in two different states with multiple tax districts has been no problem for Gearco. I do like that their user friendly program is cloud based - so I can access it anywhere. Cons The Gearco team worked hard to make sure our implementation was seamless - and it was. As with any transition, there were minor hiccups in the first weeks - but that was to be expected. The staff was always patient and ready to help us work through our learning phase. Switched from [OnSite Property Manager](https://www.capterra.com/p/127313/OnSite-Property-Manager/) Not enough user restrictions, and we had to manually calculate when to shut off the sales tax for each guest. Review Source Response from Gearco June 8, 2020 Thanks for the outstanding review. SX Sierra X. Operations Specialist Hospitality Used the software for: 2+ years ### "Great Software" November 29, 2022 5.0 Pros I've used this software for well over a year and I have loved it. User-friendly, easy to pull reports or really anything you need. 10/10 recommend. Cons Nothing, literal perfection. Couldn't ask for much better. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing Gearco Gearco has always met my needs, even while in the trial period. Review Source Response from Gearco December 1, 2022 Thank your for the review. Kristy W. District Manager Hospitality Used the software for: 2+ years ### "Highly Recommend Gearco!!" September 5, 2024 5.0 I have been using Gearco for the past 3 years in several properties that I manage and I love Gearco. It is very user friendly. The support is great. Always friendly and helpful. \[sensitive content hidden\] is an exceptional trainer, she is always patient, hands on and makes herself available to reach out for help! She is truly an asset to Gearco. Pros Gearco is a very user friendly system. Works great for our Extended Stay properties. Cons I have nothing I dislike about Gearco other than it makes you login quite a few times when using it. Review Source Response from Gearco September 6, 2024 Kristy, Thank you so much for your wonderful feedback! We’re thrilled to hear that Gearco has been a great fit for you, and we’re grateful for your continued trust in us. MH Michael H. PMM Accounting Used the software for: 1-2 years ### "Integration Vendor Review | Representing thousands of hoteliers" September 5, 2024 5.0 Pros Quick, easy-to-integrate solution. The fact that it's cloud-based is the game changer. Cons I dont have any negative complaints about Gearco Review Source Response from Gearco September 6, 2024 Michael, Your insights and feedback are invaluable to us, and we truly appreciate your thorough evaluation. Thank you very much for your support and contribution! TS Tori S. Vice President of Operations Hospitality Used the software for: 2+ years ### "Most User Friendly System " August 26, 2022 5.0 I enjoy this system and would recommend. Pros Day to day operations are easy to use and reports are very detailed. Cons Changing rates should more advanced and easier based on room types & date ranges. It should also break down by the ADR. Review Source Response from Gearco September 5, 2022 Thank you for the review. VR Verified Reviewer Hotel manager Hospitality Used the software for: 2+ years ### "Best hospitality software ever" September 12, 2022 5.0 Love Gearco, you can do all at one platform Pros Check in check out Due out Task list Monthly report Cons Integration within booking is pricey. If there is way to send check outs lists via text to house keeping that would be great Review Source Response from Gearco September 19, 2022 Thank you for the review. NM Nicole M. Operation Manager Commercial Real Estate Used the software for: 2+ years ### "Good Service" November 5, 2021 4.0 It’s been a healthy happy experience Pros It’s ease of use and ability to learn the program material. Cons Sometimes there are computer software glitches and you have to have customer support fix them. Review Source Response from Gearco November 11, 2021 Nicole, Thank you for the review. WE Winston E. Operator/Manager Hospitality Used the software for: Less than 6 months ### "Gearco is the Best Business Partner you can have" May 12, 2021 5.0 Touring and working with other properties, I have come to realize just how valuable a partner Gearco has been. We are able to vault cards and do other things securely that I have not seen offered by other companies at the price we can get it from Gearco at. Pros Gearco makes it easy to keep track of everything that is going on on our property. I have used other PMSs that don't come close to what Gearco offers. The ability to invoice organizations and track and look up any guest's folio quickly and easily is invaluable. The support is top notch. I call them at irregular hours and they are always quick to respond. Really helps you feel like they are on your team and invested in your success. Cons My biggest issue has been extracting data that I know Gearco has somewhere but we can't get into a digestible format that I can present cleanly to the owners/investors. Development is supposed to be working on this so this may be resolved in the near future. I would also like to see a better mobile integration in the future so that I can easily check in on my properties on the road. Review Source Response from Gearco May 18, 2021 Winston, Thank you for the review! Our Customer Advocacy Director will reach out to assist you with your concerns and to provide you solutions. cH christal H. Operations Support Director Management Consulting Used the software for: 2+ years ### "GearCo is an AWESOME program and the customer service is EXCEPTIONAL" November 4, 2017 5.0 Pros GearCo is user friendly and incorporates a variety of our specific business needs to be able to operate efficiently and maximize revenue . Our experience with GearCo over the past 3 years has been excellent, the service they provide is exceptional and meets and exceeds expectations. We have very unique business needs for the system and they have gone over and above to accommodate our requests for changes and help us resolve issues to ensure we are operating as efficiently as possible. From start to finish they make the entire launch and implementation process as smooth as possible . Review Source Response from Gearco November 6, 2017 Thank you for your review and the kind comments. AP Amish P. COO Hospitality Used the software for: 2+ years ### "BEST!!" June 3, 2019 5.0 Representatives and the team have been gracious, helpful, and we really appreciate them going out of their way to help us and implement our new properties we acquire as quick as possible Pros Easy to use, ability to see all my hotels with east and access anywhere. 24 hour support and any resolutions are taken care in no time! They are always there to help Cons Don't have any cons at this time. That I did not go to their facility earlier Review Source Response from Gearco June 4, 2019 Amish- Thank you for the kind review. PH Pamela H. General Manager Hospitality Used the software for: 1-2 years ### "Gearco-Ease of use" August 6, 2019 4.0 Pros I like the ease of use. I have quite a few software programs for managing properties and Gearco is an easy program to learn and use. The reports are specific to our needs and meet the primary functions I need on a daily basis. I like the ease of searching for my guests and all transactions, current and previous. Cons There is one thing that I especially do not like about the system and that is how many steps I have to go through in order to print a receipt or report. I would like that process simplified. Review Source Response from Gearco August 16, 2019 Thank you as always. PG Penni G. General Manager Hospitality Used the software for: 1-2 years ### "Excellence" June 24, 2020 5.0 Pros Gearco is extremely intuitive. We successfully train employees within three days on this software. This saves time and money! The Gearco Support Team is excellent and remains available to provide additional direction if you should require it. If you haven't tried Gearco - you'r missing out! Cons I don't have a lot of cons because if I can think of a report or feature I need for the business - I just reach out and they meet the need. Review Source Response from Gearco July 3, 2020 Thank you as always. AG Alexander G. Owner Hospitality Used the software for: 2+ years ### "Tampa Bay extended stay hotel" June 4, 2019 4.0 This company made my transfer from be a branded hotel to Independent very easy. Pros Easy to use. Also price was not bad. Give us lots of help on start up. Cons Having to deal with the rep ----Only joking Review Source Response from Gearco June 11, 2019 Alexander- Thank you. AD Amy D. CFO Hospitality Used the software for: 2+ years ### "Working with Gearco has been extremely beneficial to our business. " November 3, 2017 5.0 Pros I can easily find information regarding all aspects of the business using the variety of Gearco reports. Working with Gearco has been beneficial in increasing our bottom line. The software has met all our expectations. Customer support head and his team have been very receptive to our needs. Review Source Response from Gearco November 15, 2017 As always, a pleasure. Thank you! SS Susan S. Operations Manager Hospitality Used the software for: 2+ years ### "Great company! Always great customer service and willingness to help our business stay current." October 12, 2017 5.0 Simplified daily procedures and gives great management tools to keep track of your business. Pros It's easy to use. Test company allows us to train our employees before they start work and usually within the first few days new employees are able to run our front desk software with out constant supervision. Review Source Response from Gearco November 2, 2017 Thank you Susan for your review. pM phil M. manager Used the software for: 2+ years ### "Used their service over 20 years and they have helped adapt it to our use." January 18, 2018 5.0 Pros The software tends to be easy to learn and somewhat intuitive so new employees can quickly learn to use it. Cloud based means easy access from any location. Cons Every once in a while chrome updates may cause a minor glitch which may require restarting computer or calling gearco. Review Source Response from Gearco January 22, 2018 Thank you Phil for your review. RH Rita H. Reg Manager Hospitality Used the software for: 2+ years ### "User Friendly" December 21, 2018 4.0 The experience thru Gearco has been a great one if i or staff have issues with the software we are able to reach out tp the tech support team at any time to help resolve andy issues in a very timely manner. Pros i found the software to be very easy to navigate thru the programs Cons Not any concerns as far as using the software Review Source Response from Gearco December 22, 2018 Rita, As always, thanks! RS Richard S. General Manager Hospitality Used the software for: 2+ years ### "It does what we need it to" October 9, 2017 4.0 Pros It is not super complicated which is what I like. It is a basic system. It does most of what we need Cons Some things are not in logical places. It sometimes fustrates my other employees. Sometimes it locks up Review Source Response from Gearco November 2, 2017 Thank you for your review. FH Frank H. VP Real Estate Used the software for: 6-12 months ### "Excellent service and support" May 21, 2020 5.0 This is a very complete system for weekly rentals. The customer service and response of staff is excellent. Pros The software is easy for staff to learn and very user friendly Cons There are a few reports that we would like to see that it doesn't have. Gearco is helpful in trying to give us alternate options. Review Source Response from Gearco June 1, 2020 Frank- Thank you for the review. AB Adam B. Area Manger Hospitality Used the software for: 2+ years ### "Great for the Extended-Stay Industry!" November 1, 2018 4.0 Fast quality support. Pros Tailored for the extended-stay industry. Cons Not always intuitive - sometimes things are not located where you think they should be. Review Source Response from Gearco November 14, 2018 Adam Thank you for the review. DM Dante M. Corporate Director of Operations Hospitality Used the software for: 1-2 years ### "Gearco" August 5, 2019 5.0 Experience has been very pleasant working with Gearco. The company is able to adapt its software to meet your company needs and goals. Gearco is always very responsive and the resolution time has always exceeded my expectations, Pros Ease of use and available resources for training and support. Cons Not having access to all of the reports under GC Manager. Several reports can only be accessed at the Property level versus accessing them from the GC Manager Reason for choosing Gearco Ease of transition Review Source Response from Gearco August 6, 2019 Dante, Thank you for the review. AW Ashlee W. Sr. Regional Manager Hospitality Used the software for: Less than 6 months ### "new user with long term company " September 12, 2022 3.0 Pros organization of it and reporting system Cons folios are hard to read and there is mutiple steps if we want to fix anything its not straight forward Review Source Response from Gearco September 22, 2022 Thank you for the feedback. We'll have Customer Success review your concerns and provide you solutions. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.