# DentiMax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DentiMax the right Dental solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010658/DentiMax/reviews --- DentiMax 4.5 (94) [View alternatives](https://www.capterra.com/p/10010658/DentiMax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DentiMax Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews BH Becki H Operations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “We get paid faster and claims go out clean the first time!“ April 20, 2024 JS Julie S OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Not as many features as some other programs; did not like having to pay for software twice when transition occurred.“ May 28, 2025 TI Tammy I Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The ease of use with the option to bookmark multiple screens when needing to come back to a patient is very helpful.“ December 28, 2022 BH Becki H Operations ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The support is my least favorite of all the cloud based software companies I have used.“ April 20, 2024 eb emily b Office managerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to make new patient appointment files“ April 16, 2024 eb emily b Office managerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It looked easy to navigate“ April 16, 2024 ## Showing most helpful reviews Showing 1-25 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use eB emily B. Office manager Hospital & Health Care Used the software for: Less than 6 months ### "Switched from Easy Dental to Dentimax" April 16, 2024 4.0 Pros It looked easy to navigate Check eligibility quickly Easy to make new patient appointment files Cons Inputting claim payments Creating secondary claims Lots of clicking to get where you need to go. Wish our patient history imported from old system. Review Source Response from DentiMax April 24, 2024 Hi Emily! Thank you for taking the time to leave a review for us. We appreciate your feedback! We have a quick and easy payment screen you can use to enter individual or bulk checks that works just like an EOB reads. Additionally, you don’t have to create secondary claims, just mark the patient claim ready to bill after your primary pays (right click, change secondary status to ready to bill) and send the claim out! Nothing to create here— we automate it for you. Unfortunately we can’t convert all of your old data (100% data conversion is pretty unheard of in the industry unless it’s with the same company), but I am glad you have what you need to move forward. We will be happy to provide you additional training if you would like to walk through the payment or claim process—just let us know! Sincerely, DentiMax Training  PO Peyton O. Front Office/Back Office Assisrant Medical Practice Used the software for: 6-12 months ### "ABSOLUTE LIFESAVER!!!" September 15, 2017 5.0 Long story short,they have thought of EVERYTHING. You can tell the people that have built the program have a Dental background. Same is true for the training, sales and support staff, they can talk the talk! Pros I have used Dentrix, Curve and Windent, and I can tell you this has been the easiest program to learn. Dentimax is very intuitive and user friendly. The ledger is probably my favorite part of the program because it truly stands out from the others. Unlike other programs, Dentimax is REAL ACCOUNTING! This means when you want to know why a patient still has a balance you can easily look down the ledger and see exactly which item the money is owing from- and ledger notes makes it easy to indicate why money is still owed (ins denied, maxed out, ins lapsed). The ledger also keeps track of insurance history. So the next time a patient comes in and they owe a different amount for their perio maint. you can quickly reference the old plan and explain the difference in coverage. Dentimax also offers a home page which allows me to keep website links, reports and shortcuts to areas of the program all in one place, and accessible with one click. The Document center is very thought out; it's not just scan items in. You can create documents and even have patients sign electronically- on top of being able to scan and store. I also love that i can get to any part of the program without having to move in any particular order. As long as I have the patient selected, I can jump to either their chart, ledger, Rx, perio exam, etc. Plus, with all the fun extras, you can be TRULY PAPERLESS Review Source AK ALDEN K. dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Unhappy with service" November 14, 2023 3.0 Pros The ease of using the system although there are a few issues that we keep having. Cons Waiting on hold for over 1 hour to be told we could not be helped. Review Source NC Nasira C. Office receptionist Medical Practice Used the software for: 2+ years ### "Dentimax for our office" December 23, 2017 4.0 Pros Fairly simple, customer service reps are helpful, auto-email feature, clear displays, usually works well. Cons System is very slow sometimes, additional features require upgrade and fees. Would be nice if template mode was easier to use to make recurring appointments. Review Source Response from DentiMax January 3, 2018 Hello Nasira, Thank you so much for the review! We are glad you are enjoying DentiMax. We would be happy to have a technician call and speak with you about any slowness you are experiencing and make sure you are up to date with all the technical specs required, and what the optimal performance options are, to see where we can help! Also, we can run through the fastest way to create templates for blocking the schedule (since there is a few options), and show you how you can easily copy/paste them once created to go into any column/provider’s schedule! One of the best things about our company is that we never force anyone to purchase an upgrade or pay for annual maintenance. You are welcome to skip a few upgrades if you would like, and purchase them when you do see an upgrade with the desired features (and you do not have to pay for the ones you skipped!). We do also have monthly maintenance options that include the upgrade, as well as some other cool features, such as texting and online kiosk. We will be happy to review your options with you as well for when you are ready to upgrade. We look forward to helping you however we can, and appreciate your DentiMax loyalty! Sincerely, Alicia LP LIL P. OFFICE ADMINISTRATOR Health, Wellness and Fitness Used the software for: 2+ years ### "DENTIMAX 2020" February 13, 2020 5.0 VERY EASY TO MANAGE THE FRONTDESK FROM A PATIENT CHECKING IN TO THE CHARGING OUT. VERY EFFICIENT IN SCHEDULING ESPECIALLY MULTIPLE FAMILY MEMBERS Pros EVERYTHING! IT IS ONE OF THE EASIEST & BEST PROGRAMS OUT THERE. EVERY FEATURE IS USER-FRIENDLY I LOVED THE 2018 VERSION BUT I WILL SAY DENTIMAX HAS OUTDONE THEMSELVES ON THE 2020 VERSION. THE SUPPORT TEAM ALWAYS HAS A QUICK ANSWER & IF NOT WILL RESEARCH THE PROBLEM & CALL BACK IN A VERY TIMELY MANNER. LOVE THIS PROGRAM Cons I HONESTLY HAVE NO COMPLAINTS & IF I DID FIND A PROBLEM IT WAS CORRECTLY OR TAKEN INTO CONSIDERATION FOR AN UPGRADE Reason for choosing DentiMax WE HAVE BEEN USING DENTIMAX FOR OVER 11 YRS DECISION WAS EASILY MADE TO CONVERT BACK TO IT Review Source EJ Eileen J. Practice Manager Used the software for: 2+ years ### "Dental Software" February 10, 2017 4.0 While I don't believe a Five Star Dental software program currently exists, as they all have different strengths and weaknesses. I do believe that Dentimax is trying to reach that 5-star mark. I have previously used Dentrix and Eaglesoft and am now using Dentimax. It is very user-friendly and has many features that are helpful with managing a paperless office. From scheduling to treatment planning and charting to the collection, Dentimax is aiming to improve each aspect, and trying to make it better and more user-friendly. Pros Clinical, charting, imaging, and practice management integration. Cost effective practice management system. Cons Customer IT support can be slow and ineffective, but they find a way to make sure we are taken care of as a customer. Review Source Response from DentiMax February 22, 2017 Hi Eileen, Thank you so much for your review of DentiMax. We appreciate your feedback and the opportunity to serve you better. We always love being on site in your office and appreciate the special relationship we have with your practice. DentiMax takes pride in offering excellent customer support and we do everything possible to resolve any questions or concerns in one telephone call. If ever you have a concern about call resolution, our supervisors and managers are always standing by to help understand the situation and expedite a resolution whenever possible. Thank you for your continued loyalty to DentiMax. NSC Naomi Susan C. dental asst./office manager Medical Practice Used the software for: 2+ years ### "The support staff saves the day, yet again!" March 14, 2018 5.0 It has been great having her to help us/remind us how to do everyday tasks that no one ever trained us on or originally quickly went over and now we forgot. She is incredibly patient, kind, upbeat and helpful every time we've had a problem (or just didn't know how to do) She always calls back quickly and has made learning the system an easier chore. WAS Pros there are reports for 90% of our needs. It's better than doing by hand. We have many issues but the tech dept. and the support staff has been very helpful and have corrected most of them. Cons all the glitches in the program. everyday a new problem occurs. Its extensive which is great but also difficult to find some reports as many are similarly named. or figuring out which one I do need. there is no report to print a full sheet of one insurance carrier at a time. I don't need a sheet of 40 carriers if we use 10. issues with calander. when trying to make next appt. a message often comes up saying grid index out of range file, prog pref and I have to get out of the program, go back in and try the calendar again to see if it will advance 90 days or whatever time frame I was trying to do. Review Source AW April W. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Love my Dentimax" July 17, 2018 5.0 I have used Dentimax software for 8 years and wouldn't use anything else. I love how easy it is to use. The latest upgrade did have some glitches, some of which we are still working with Dentimax support to figure out. One of these glitches I consider an important issue that must be fixed, but I'm still keeping it and have had a good experience overall working through it. Pros Dentimax has all the features of much more expensive practice management systems, very user friendly and doesn't have the constant fees for upgrades and maintenance. It's good value for the money and the sales and support staff have always been very helpful. Cons It's not as widely known with staff as software like Eaglesoft or Dentrix so there's always training for new staff. But it's easy! Review Source Response from DentiMax July 23, 2018 Thanks for the great review Dr. Westfall! DentiMax Loves you too! I'm not sure what the issue is that you are still encountering, but I will follow up with the support team and we will get in touch with you soon. Thanks again! ZZ Zoya Z. Dentist Medical Practice Used the software for: 2+ years ### "Customer Support" January 3, 2019 3.0 Pros Representative was great at explaining and guiding me through the Dentimax system. Although it was a lot to process, she made it simple to understand. At the end of the call, I was left with confidence and knowledge on how to overcome the obstacles I once encountered and on top of that, she provided help and support in areas I didn't know i needed help in. She went over and beyond the service I expected. Cons System can be less complex and more straight to the point. At first glance its complicated and the format look out of date. The system could be more user friendly for less tech savvy users. Review Source Response from DentiMax January 28, 2019 Hi Dr. Zak, Thanks so much for the review! I know you have new staff and we would love to get them more training. Please let us know when you can schedule that: training@DentiMax.com. Also, you are on an outdated version from 2013. We have upgrades to version 18 if you have time to take a look at that as well. Here is a link to the new look/features: https://youtu.be/rfqi6YdNjTg We’re happy to help further however we can! Thank you, Alicia Dieujuste WV Whitney V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "DentiMax" July 29, 2018 5.0 Pros The best customer service, although wait times on the phone can be long. But e-mails and phone calls are always returned. The program is pretty user friendly and has many features. Cons It would be nice to search patients via cell phone number, not just the home phone. The ledger can be confusing the way it distributes payments and adjustments - makes for a very complicated print out for pts to take home. Review Source Response from DentiMax September 21, 2018 Whitney, Thank you so much for the review! I can appreciate your feedback about customer service. We will be upgrading our phone system soon to direct people to the most appropriate extensions when they call, as well as hold your place in line for a call back. We are very excited to have a new system to better serve our customers. In the meantime, you are always welcome to email support@dentimax.com, and simply request a call back instead of waiting in line, or use our new DentiMax chat tool on our website, www.dentimax.com! You can in fact search for your patient via cell number, and we can show you how to use the customize filter option on the screen. I will have training reach out to you about this asap. As far as payments and adjustments go, where the money from the patient or insurance gets distributed to is totally in your hands. The ledger is designed to work like an EOB that the office and the patient would receive from insurance. Training can help with this too! BW Brittney W. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Dentimax is best by far! Easy to learn and offers awsome functions. " September 20, 2017 5.0 The number one benefit was combinding our two dental programs into one. I no longer have to toggle between two separate offices with two separate schedules. I can view everything on one screen. Pros My office runs much smoother now that we have a high quality dental software program. The design of the software is easy to understand and manoover through. I love putting in bulk payments. The ledger is so easy to read. Adding new patients is a piece of cake. Switching someone's insurance takes seconds. As an office manager it's important to trust your software. We rely on it to calculate balances, generate reports, and schedule our patients. I trust Dentimax. And when I have a problem I trust the people that help make Dentimax. Everyone is so friendly and eager to help. Cons What do I like least.......that is a tough one. I'd like to be able to edit our reports in a little easier fashion. Review Source EM Emilie M. Medical Practice Used the software for: ### "Update of my previous review" July 31, 2014 4.0 Pros Note: this is an update to my last review of DentiMax. I had been having a lot of trouble with the supporting components of the clinical portion of the software. That includes practice management, and the document center. I would like to say that things have improved a lot. Now that things have settled a bit and that we have completed our office setup, Dentimax is running a lot smoother. We rarely encounter access violations anymore, and the lag time is two seconds at most. I'm still not completely happy with the document center because it is still very buggy to create new documents, but now that all our office documents are set up, I don't really use the document editor anymore, and everything's been fine. Cons I'm still waiting for tech support to provide a solution to the access violation notification we get when closing down the program, and also to fix the password issue (the program doesn't prompt the user to change their password even if the option is selected). DentiMax needs some improvements to its practice management features to make it competitive to the market. For example, DentiMax doesn't close out the month, which is a feature in Dentrix where all transactions of previous months are locked and can't be changed. DentiMax rely on the honor system for that. Review Source RS Renae S. Administrative Assistant Medical Practice Used the software for: Less than 6 months ### "Product/Support Review" October 6, 2016 5.0 For the most part, I would say that we are very pleased with Dentimax and the support. We have had issues with one of the representatives but other than that it has been good. The only problem is the hold time when calling in for support. There also seems to be a high turn over which makes it hard to build a good business relationship. Pros It's ease of use, it is user friendly. Cons Cannot export reports to excel or other format unless you buy another product. Review Source Response from DentiMax October 18, 2016 Thank you so much for the feedback Renae! We certainly want you to be happy with each and every team member we have, so would love more feedback on this directly when you have the chance please. We do have all of our support in-house and each person on the team is very important to us and our customer experience. Some of our team has been with us for 11 years, others are more recent. If you ever have a concern with the answer you are receiving, please ask to speak with a supervisor and we will be happy to verify the information you are getting to make sure you are taken care of. Also, you can absolutely send reports from DentiMax to excel without another product except for DentiMax and excel. I will have the training team reach out to you and make sure that you are comfortable doing so (it’s super easy!). Thank you kindly! eR evelyn R. receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "perfect for dental office" October 3, 2018 5.0 Pros when i used this software to access the patients information was really easy and fast to use Cons on this software is very important to put in all the information correctly if not its hard to access the information Review Source Response from DentiMax December 19, 2018 Evelyn, you are a gem! Thank you so much for the nice review! I have a few training tips I could help with in case you make a boo-boo and enter something wrong, where you can still find the data. Feel free to reach out if you have some instances/examples you would like to review together. 800-704-8494 x207 or training@dentimax.com Thank you kindly, Alicia Dieujuste DS David S. dscott@sunvtech.com Used the software for: 2+ years ### "Easy to USe" September 25, 2017 5.0 Pros How easy it is to implement and start using and the ability to integrate both imaging, PM and clinical Cons The database it uses is not a mainstream software, while their staff is experienced in it's use it is hard to get outside assistance. Review Source EJ Eileen J. Practice Manager Used the software for: 2+ years ### "User friendly and easy to learn" September 20, 2017 5.0 Pros Ease of use, scheduling and ability to customize to our practice. Reports can be customized to specific needs and wants. Cons Customer service hold use to take awhile but lately, there has rarely been much of a wait if one at all. Review Source BW Brittany W. Dental Assistant Medical Practice Used the software for: 6-12 months ### "Best Software I've EVER Used" September 21, 2017 5.0 Pros Super easy to Learn and Navigate. They all have a background in dentistry, so you there is a lot of that reflected in the software. Everyone is nice and willing to help! TWO THUMBS UP! Cons I don't really have any thing that sticks out as a con to me, there's tons of customization options, so if you don;t like something, its likely you can change it to you preference. Review Source DE David E. Dentist Medical Practice Used the software for: 2+ years ### "OUTSTANDING CUSTOMER SUPPORT^" January 15, 2019 5.0 For the money, or any amount of money for that matter, this software provides everything I could possibly need, and then some. ABSOLUTELY get a trial program, I think you will be impressed. Don't let the low price keep you away-it is a powerful tool. Pros They have thought of everything necessary in a dental software program. As a pre-computer person, still find the basic functions easy to use, very intuitive. On the two occasions that I've needed support, they have been very prompt, the most recent session with \[SENSITIVE CONTENT HIDDEN\] was especially great. The phone was answered immediately, and she guided me through the issue. On another occasion, when it was anticipated that there might be a wait, they advised me to e-mail a complete list of my issues and arranged a dedicated time so everything could be taken care of at the least inconvenience to me. Cons Truly no issues with the program. Any problems I've had were strictly due to my shortcomings as a computer illiterate. Review Source AK Amanda K. CEO Medical Practice Used the software for: 1-2 years ### "Features, function and customer service are top notch!" April 11, 2017 5.0 Fantastic product that provides an affordable software solution with all the bells and whistles! Customer service is absolutely second to none! A rare combination for a 'software' company! I highly recommend DentiMax. Pros Features and function rich, affordable, user-friendly, provides a great workflow which increases production. Dream Sensors set this software apart from anything on the market. Customer service is top notch! Cons Nothing. Needs more exposure on the market! Dental practitioners finally have an affordable choice for their offices! Review Source SN Sarah N. Office manager Medical Practice Used the software for: 6-12 months ### "Dentmax is great" February 24, 2017 4.0 This is the 2nd software I've used prior we we're using easy dental. This software is 100% better! We had trouble learning at first but customer service is amazing. Pros Many functions & great customer service Cons None Review Source FK Frank K. D.D.S. Medical Practice Used the software for: 2+ years ### "I love Dentimax, have been using since the early DOS program. I would not change practice software for anything." April 5, 2018 5.0 I totally recommend Dentimax. Dentimax is awesome. Pros Very easy to use. Very easy to learn and master. The report writing department will work miracles. The support department equally as expert. Cons Review Source JC Joann C. Medical Practice Used the software for: ### "Dentimax X-ray and Sensors" June 12, 2014 5.0 Pros Dentimax x-ray works seamlessly with Denitmax Practice Management software. Patient information is automatically sent to positively identify each patient: no more hoping that birthdates and other identifiers are entered by the staff. The sensors are designed for ease of use as well as comfort for the patient. Importing images is simple, and the software works with other peripherals as well. There's no need to get new equipment or sensors; what you have will work great. Cons There are problems using the front USB connections on HP computers that can make connection difficult. The back USB connections work fine. Review Source PA Preet A. Dentist Medical Practice Used the software for: Less than 6 months ### "Dentimax is similar to dentrix, however it is a lot more affordable with much better training and much simplier navigation." October 6, 2017 5.0 Great support and efficiency. Pros I like that I have customer support representative just a phone call away and get personalized help. The system is easy to use and simple to understand. Cons I think that it could look a little nicer, however they are developing a new look, so that should come in time. Also it would be nice to be able to link a calender so patients could schedule themselves from my website. Review Source DD Daniel D. Medical Practice Used the software for: 2+ years ### "dentimax has made my office very efficient" July 26, 2017 5.0 files , recalls, ledgers, insurance filing, billing procedures, notes, scheduling patients on and on, its a tall order, but not for dentimax.They have made my self and my office staff very happy. the support team is very helpful and always eager to help us learn more. In my opinion you cant beat Alecia, Britney, laura and all the support team. I recommend them without reserve. Pros dentimax is very easy to learn and use and the support team is very friendly and helpful. It has streamlined our office greatly Cons that it was not around 20 years ago! I wish that dentimax had some hours of opening on Saturday, even if it was just afew hours. Review Source RN Richard N. Dentist Medical Practice Used the software for: Less than 6 months ### "Dentimax first time user" February 9, 2016 4.0 Pros I truly like the ease of organization you have with the patients charts. Cons You really could use 10 times the training. Our rep did a wonderful job in the 2 days provided. Also, you need other services to send claims or to text patients. I was under the impression that the software could do both of these things on its own when I purchased it. Review Source Response from DentiMax September 13, 2016 Thank you so much for your feedback! DentiMax does advertise Integrated E-Claims and Texting/Email confirmations. Both of those are currently done through a third party that works closely with DentiMax to make it easy to provide excellent service, right from inside the software. You do have a couple integrated options for a clearinghouse, which allows you to choose the one that best suits your practice. Similar Products Featured