# Page 2 | ALLDATA Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ALLDATA the right Auto Repair solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010667/Alldata/reviews

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ALLDATA

4 (96)

[View alternatives](https://www.capterra.com/p/10010667/Alldata/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of ALLDATA

## Showing most helpful reviews

Showing 26-50 of 96 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Automotive shop technician  
Automotive  
Used the software for: 6-12 months

### "All data what you need to know before getting it !!!!"

March 30, 2026

3.0

I enjoy it a lot even though it is expensive i would say the Oem data benefits it since it provides a lot of information on analytics for compatability and monitor performance and it's coverage .

Pros

i like the oem data that allows me to track milage and its information on comapny factory direct repair and it's fast direct repair information

Cons

It is Pricey especially in smaller repair shops and the customer support is not reloiable a lot so that will present another issue .

Review Source

JE

Jeff E.  
Service manager  
Automotive  
Used the software for: 1-2 years

### "Easy to use diagnostic help tool"

March 8, 2025

5.0

Pros

The ease of looking up schematics and diagnostic tools

Cons

Whenever a search yields no result it makes things difficult

Review Source

DP

Dawn P.  
Technician  
Automotive  
Used the software for: 2+ years

### "ALLDATA Automotive Technology "

September 18, 2024

5.0

ALLDATA has been instrumental in 1000s of car repairs: I will continue to utilize it because it is at the forefront of automotive technology.

Pros

ALLDATA provides the most comprehensive automotive technician guide around,from basic repairs to full tear-down/rebuilds.

Cons

ALLDATA takes some time to learn how to navigate all the features but once learned it is a breeze.

Review Source

DF

David F.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "I would find another provider. AllData isn't that great for their billing practices."

August 26, 2025

1.0

I was interested in AllData for starting my own business. Spoke with an account manager and was told that I would have 30 days as a paid trial to make sure it would work for me. Nope, I signed up in Jan 2025 and ended being really slow and talked to my account manager about having to hold off until Spring or Summer when business would pick back up. He told me he never offered 30 days to cancel before being locked into a 1 year contract. He shows no compasion, when I'm struggling to pay the invoice his solution is to renew my contract for another year in exchange to helping me get out of my current. This isn't a great company and I would suggest going with a different company that isn't a grab all.

Pros

Great for finding issues and being able to trace the issue to fix it via diagrams or previous technicians that said what they did to fix their issue.

Cons

Billing and the account management. Both of them don't care about anyone but revenue. I would not use them ever again.

Review Source

JE

Jesse E.  
Owner  
Automotive  
Used the software for: 2+ years

### "Alldata Review"

November 3, 2024

5.0

Pros

I love the scan tool that they offer their customers

Cons

It is a little more expensive than id like

Alternatives considered

[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)

Reason for choosing ALLDATA

I chose them because they have a scan tool

Review Source

RK

Rob K.  
Manager  
Automotive  
Used the software for: 1-2 years

### "All data review "

October 24, 2024

2.0

Wasn’t happy. Had little customer support in Canada. Would go down sometimes and slow often

Pros

Was simple to us. Flowed fairly well for the most part

Cons

Very slow. Not as complete and involved as autoleap which I’m using now.

Review Source

JK

Jillian K.  
OFFICE MANAGER  
Automotive  
Used the software for: 1-2 years

### "YOUR BESTFIREND"

July 20, 2024

4.0

SOFTWARE IS EASILY ACCESSIBLE AND SIMPLE TO WORK WITH. THE TABLET IS SMALL ENOUGH TO CARRY AROUND AND THE INFORMATION PROVEDED FOR THE DIAG ALLOWS FOR TESTING AND CALIBRATIONS TO BE COMPLETED ON SOME MODELS WHICH IS CONVENEINT

Pros

ALLDATE ALLOWS OUR SHOP TO DIAG MODULES AND PROVIDE APPROPRIATE REPAIRS TO VEHICLE. PRE-SCANS DURING ESTIMATING PHASE DETERMINES WHAT DTC'S ARE PRESENT TO COMPLETE PROPER REPAIRS.

Cons

THE SALES TEAM CALLED FAR TOO MUCH PRIOR TO SET UP, IT BECAME ANNOYING.

Alternatives considered

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

Reason for choosing ALLDATA

I LIKE THE PHOEN APP AVAILABILITY

Switched from

[Aztec](https://www.capterra.com/p/250881/Aztec/)

OEM GATEWAY AND FOLDERS ARE REQUIRED FOR MULTIPLE VEHICLES

Review Source

jM

javier M.  
Service and Body Shop advisor  
Automotive  
Used the software for: 2+ years

### "Alldata is awesome"

September 25, 2024

5.0

Im 100 percent satisfied through all the years ive used it

Pros

I love all the wiring schematics that saves my life.

Cons

There are not any cons, if I need to trace some wiring or how a part is installed im covered.

Review Source

fZ

fred Z.  
OWNER  
Automotive  
Used the software for: 6-12 months

### "Do not use total waste of money"

July 24, 2024

1.0

dont go here waste of time and money you can go on google and get better info

Pros

NOTHING and all employes lie about contract

Cons

big scam for a company employees tell you lies to get you signed up

Switched from

[Direct Mail](https://www.capterra.com/p/128355/Direct-Mail/)

i really wish i didnt this was a total waste of time and money

Review Source

JL

Joan L.  
Office manager  
Automotive  
Used the software for: 2+ years

### "Critical for any independent shop"

July 25, 2024

5.0

We have used Alldata to rate our repairs for going on 10 years

Pros

Name recognition, ease of use, reputation.

Cons

We have no complaints about our experience with Alldata

Review Source

JA

Jason A.  
asst. district manager  
Automotive  
Used the software for: 2+ years

### "alldata user friendly, intuitive and uncompliacted "

June 3, 2024

5.0

overall postive i love alldata it is my go to. having worked for a company that had the big 3 available to every employee (alldata, mitchelle, identifix) alldata was my go too

Pros

the ease of use of all the shop management soft ware im familiar with i prefer alldata for almost everything

Cons

the diagnostics data base and resources pales in comparison to identifix or direct hit if you will.

Switched from

[VAST](https://www.capterra.com/p/10017436/VAST/)[Auto Repair Manager (ARM)](https://www.capterra.com/p/252911/Auto-Repair-Manager/)[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)

alldata was the most user friendly easy to navigate and intuitive

Review Source

sB

sheena B.  
general manager  
Automotive  
Used the software for: Less than 6 months

### "GREAT PRODUCT "

July 30, 2024

5.0

Pros

What i liked most about alldata was how easy it was to get help with any unsure problems

Cons

so far no cans have been found. SO FAR SO GOOD

Review Source

AM

Aram M.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Alldata for all shop needs"

July 25, 2024

5.0

Pros

Creating estimates is simple and easy to locate the options to add.

Cons

Overall great system to use but would like lower cost of use.

Review Source

JB

John B.  
Co-Owner  
Automotive  
Used the software for: 2+ years

### "Look no further then here."

July 30, 2023

5.0

We use it daily and have for twelve years and that should speak volume!

Pros

Alldata is a comprehensive and simple to use all in one tool that we have used now for 12 years and would refer it to anyone!

Cons

Customer service can be a little slow at times.

Reason for choosing ALLDATA

Higher rating and better reviews!

Review Source

MH

Marco H.  
Kfz-Meister  
Automotive  
Used the software for: I used a free trial

### "Schlechtes Programm"

May 7, 2024

1.0

Pros

Bei Alldata gefällt mir gar nichts !!!!!

Cons

Total unübersichtlich. Sehr viele Funktionen nicht verfügbar wo sogar Haynes Pro hat und wesentlich billiger ist. Man muss zich neue Seiten öffnen um zum jeweils nächten Arbeitsschritt zu gelangen. Habe Schaltplan für Zusatz Kühlmittelpumpe gesucht für VW Touran ( CFHC Motor ) zwecks Ansteuerung-vergeblich, nach 30 min. suchen habe ich das Programm geschlossen !!!!! Pin belegung habe ich so noch garnicht gesehen. Habe keine Zeit um Stunden nach sachen zu suchen da ist Autodata 100x besser

Review Source

FM

Frank M.  
Manager  
Automotive  
Used the software for: 2+ years

### "Long Time All Data Users recommends product. "

May 1, 2022

5.0

I have used AllData for almost twenty years. I will not use a different product and this is my go to product for labor times, part names and numbers, and for repair procedure. This is a good value product and I would not have a shop and not use All Data.

Pros

All Data for me is much easier to use then competing products. I much prefer AllData to the competing product starting with a M. When you can't find what you are looking for you can call up All Data support and they will find and fax to you the information you are looking for. All Data is reasonably priced and the support is excellent.

Cons

I am so use to All Data that I don't have any major complaints. Occassionally I can' find the repair information or labor times I am looking for but this is true of every other product as well. I find they have excellent support when that happens.

Alternatives considered

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Reason for choosing ALLDATA

AllData is easier to use and find the information that you want.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

All Data is easier to use.

Review Source

SH

Stephanie H.  
owner  
Automotive  
Used the software for: 2+ years

### "Easy to use for all"

August 23, 2022

5.0

We are now using the ALLDATA system to scan vehicles as well as labour times and repair advice.

Pros

the ALLDATA software is easy to use, for our service advisor, the techs and our apprentice. It gives us all the information that we need on any vehicle, any year and ALLDATA keeps the information up to date. It gives us all the newest information as well as tech tips for repair . It has an extensive library of information on repairs, TSB, and practical information . One feature that is very useful in the technical reference section is an interchange with USA made vs Canadian made vehicles. ALLDATA has an integration feature that is extremely useful and time saving. I have it integrated in my Lankar Shop Management system . With this feature all of the information of the vehicle that I am working on is instantly seeded into the ALLDATA program . ALLDATA will them integrate the labour time and part pricing back into my work order.

Cons

integration was easy and my ALLDATA representative came into my shop to set things up and explain all of the features

Review Source

TH

Tonya H.  
Office Manager  
Automotive  
Used the software for: 6-12 months

### "ALLDATA for ALL things"

July 5, 2023

5.0

Pros

ALLDATA is an amazing program. We used to have different programs for invoices, to look up info, now with AllData its easy, all in one program, saves, stores and keeps all of the information I need about customers, parts, orders, everything. So easy to use

Cons

The only con is the price, it is a bit expensive, but it does make things so much easier.

Reason for choosing ALLDATA

It is more practical, helpful and useful.

Switched from

[Thryv](https://www.capterra.com/p/156926/Thryv/)

More practical for what we need

Review Source

JT

Jeremy T.  
Marketing Director  
Automotive  
Used the software for: 2+ years

### "Widely Used "

September 12, 2023

5.0

Overall my experience has been great, we have not had outages which is very important, time is money and ALLDATA saves time!

Pros

Alldata is part of our shops point of sale software so it made it the obvious choice. It is easy to use and if you have worked at a shop you have probably used it so it makes training new employees on it easy.

Cons

I currently do not have any complaints about ALLDATA, so far all of the techs who have used it are happy with it.

Review Source

EW

Esveydi W.  
Service Writer  
Automotive  
Used the software for: 2+ years

### "ALLDATA Repair vs. ALLDATA Manage"

February 17, 2022

4.0

Pros

Alldata repair is a very important tool we use here at our shop. We almost always base ourselves off of the time indicated and use it to review the procedures. We also base our maintenance recommendations on the service tables in Alldata Repair. Our technicians also use this system a lot. Overall the Alldata Repair system is very functional and we will continue to use it.

Cons

We no longer use Alldata Manage at our shop. Although it was not a bad system, we felt at times it was too slow with little room for improvement. Often times the whole site would be down and we were unable to create estimates or process invoices, tasks that are necessary here.

Review Source

Tim M.  
IT Manager/Systems Administrator  
Real Estate  
Used the software for: 2+ years

### "Repair guide for just about anything"

July 25, 2018

4.0

Pros

I am not a mechanic. I am an IT manager for an auto dealership, and even I can figure out how to navigate my way into the repair manual for my Ford Focus. The diagrams are easy to read, part numbers are labeled, and electronic wiring diagrams are well laid out. The website is quick and responsive so that you don't sit and wait for something to load. It's a very worthwhile investment.

Cons

I have had a couple mechanics wish for the diagrams to have the ability to 3D rotate them so that they can see how things are laid out from a different angle. I have also not been able to find the repair manual for a DeLorean. I was hoping to locate the instructions for the Flux Capacitor.

Review Source

CB

Chad B.  
Field Operation Lead  
Civil Engineering  
Used the software for: 2+ years

### "Alldata Is a Must Have"

June 24, 2023

5.0

We implemented it about 10 years ago. Our mechanics use it almost daily. It has helped improve our repair time and keeps us from sending out equipment to other repair shops. It is a great tool.

Pros

We can quickly get information needed to complete repairs on most vehicles. The level of detail given to help our mechanics complete repairs is impressive. It is also very affordable.

Cons

There isn't anything we don't like about it.

Review Source

Bryan F.  
Manager  
Automotive  
Used the software for: 2+ years

### "Complete Repair Information"

May 11, 2019

4.0

It did the job when we had it, but regret not getting Mitchell1 to save money and ease of use.

Pros

Alldata has almost all the information needed.

Cons

The organization of the information is not very intuitive and can lead you down a deep rabbit hole that you find your way back to.

Reason for choosing ALLDATA

It was what we used at our previous shops

Review Source

JZ

John Z.  
owner  
Automotive  
Used the software for: 6-12 months

### "alldata flaws"

April 29, 2020

3.0

fair. tech support is very good .but i can't keep calling tech support for simple problems ( too much time wasted)

Pros

the parts locating system.especially when i'm looking for a hard to find part that i was'nt able to find on other sysyems

Cons

i find their estimating portion is terrible. they tried to sell me an upgrade estimating program ( more money) & i found it to be useless& cancelled the free trial after 2 days use. also most repair programs offer licence plate to vin & car make & model. funny part is they are owned by autozone which utilizes this function.& when i questioned them prior to purchasing this product they said it will be available shortly.seven months later still no upgrade

Reason for choosing ALLDATA

i had used alldata for almost 20 years & at that time they were excellent.over time i think they sat on their achievments too long.i get better repair information from utube

Switched from

[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)

in order to find location of parts i had to jump thru loops .too much time wasted on everyday use

Review Source

VR

Verified Reviewer  
Consultant  
Consumer Goods  
Used the software for: 2+ years

### "Great Customer Support"

December 4, 2018

3.0

I have had to contact customer support numerous times for various issues (each of those being inconvenient but pleasant given their helpfulness) so I'm not a huge fan of Alldata but will continue to use it for a short time in hopes that they update the desktop version.

Pros

It was very easy to implement and their customer support team is incredibly helpful.

Cons

It is frustrating that the desktop version only goes to year 2013 vehicles. It is very inconvenient. I'm not a fan of the options for running reports either.

Review Source

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