# Syrasoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Syrasoft the right Self Storage solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010746/Self-Storage-Management-System/reviews --- Syrasoft 3.9 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Syrasoft Ease of use 3.9 Customer Service 3.3 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Robert D. Facility Manager Real Estate Used the software for: 2+ years ### "Quick to learn, U.S. Based tech support, and highly use Birds-Eye map is GREAT." December 6, 2017 4.0 I learned a lot about property management software, rolling credits, and what is a business is capable of doing with the right software. Pros Great customer support for any issue I have had come up. The birds eye map is great, it gives you a ton of information at a glance such as if a tenant has insurance, if they are on set up for automatic payments, if they are past due, over locked, etc. Cons Some capabilities of the software are unusable w/o add on expansions being purchased. I wish that pre-paying was more intuitive. Review Source VR Verified Reviewer Mgr Transportation/Trucking/Railroad Used the software for: 1-2 years ### "A older software solution for the Self Storage industry" October 13, 2023 4.0 Pros They are a small local North East US Based Company Cons They are an older platform and lack the resources to build out the new modern requirements Review Source TS Tim S. Manager Retail Used the software for: Less than 6 months ### "Sales Department Will Tell You The World To Buy There Software And Then It Won't Work." May 6, 2017 3.0 None we had to replace it in the first month Pros The storage end of the software worked ok ,but if you do anything besides storage like Merchandise sale or like us FedEx and U.P.S. Shipping Mailboxes don't even bother. Cons When working with the demo it seemed ok. We asked the saleman about Merchandise and POS system problems and he assured us the software would take care of that once installed. Once installed we started having problems right away couldn't ring things up correctly this system was not anything like the salesman promissed. Paid an expensive amount to have this system used one month had to go to Sitelink asked for some of our money back got none. Talked to everyone all the way up to the owner and no resolution was made. I would stay away from this company. Review Source Response from Syrasoft July 7, 2017 We are sorry you had a poor experience six years ago. Please contact 800.817.7706 ext 1 to discuss further. LF Lisa F. General Manager Used the software for: 2+ years ### "Amazing program been using it over 8 years now and never had any issues" May 10, 2017 5.0 I feel that the benefits are the satisfaction that your reports are accurate, and if a problem arises the customer service is truly top notch. Pros I like how user friendly it is to use. The reports are all there at a click of the button. Very well laid out. The customer service is the best around, never once have I had an issue with any customer service representative. Review Source Response from Syrasoft May 10, 2017 Lisa, Thank you for your kind words! As always if you have any questions or concerns please reach out immediately! 800.817.7706 RC Roni C. Area Manager Used the software for: 2+ years ### "Awesome product for 16+ years. Makes life on the job easier." May 10, 2017 5.0 Accurate reporting, ease of daily functions, worry free problem solving. Pros The upgrades and new features that have kept up with the ever growing storage industry. Knowledgeable Tech support, who are always willing to suggest and implement custom changes specific to my facility. Cons The "Icons" that lead the drop down menu choices. They could be more specific as to what they contain for the new user. Review Source JS Jamie S. Regional Manager Used the software for: 2+ years ### "Overall not satisfied with the product" July 9, 2018 3.0 Pros Functionality was getting improved, but behind other software companies and did not catch up quickly enough Cons Customer support program is lacking, lots of glitches due to pushing Connect to roll out quickly and before development was ready. Review Source RH Raylene H. Used the software for: ### "Flawed program and poor service" October 21, 2014 2.0 Pros - connectivity with gate software and automatic credit card processing, well thought out lay out Cons - very glitchy and with every "upgrade" comes a new issue. Given the heavy reliance on the program for daily operations the direct cost of the glitches has been considerable. Customer service is slow and incomplete and to date all issues have yet to be resolved. Overall impression - when it was working it was great...however for 8 months I have been dealing with one issue after another and it has caused great hardship to the business. Review Source MN Mara N. on site property manager Used the software for: Less than 6 months ### "the support that I received from Mark Somers was wonderful. He was always ready to help." November 28, 2017 5.0 Pros I really liked the fact that I had a tech team at my ready. i mostly dealt with Mark Somers . But George also helped out and made me feel like I was the only call he had . taking as much time as I needed to get my questions answered . Cons the lighting where I took applications was not ideal . My office was in one of the storage units and this was what made taking the photos difficult. I could also manually input the tenant information and complete the meeting . as long I collected the info the Tech staff would walk me thru , completing the application . Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.