# Page 2 | ClickTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ClickTime the right Time and Expense solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010752/ClickTime/reviews --- ClickTime 4.6 (207) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of ClickTime ## Showing most helpful reviews Showing 26-50 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Joel C. Principal Consultant and Owner Environmental Services Used the software for: 2+ years ### "Easy to use and enables me to do my work not spend all my time running the software" March 8, 2020 5.0 It is dependable and easy to use. Pros ClickTime is extremely easy to learn. I had no problems setting it up and my employees have had no problems using it. The software enables me to have employees enter time and expenses themselves with a high degree of accuracy, quickly, and easily. I did not have to reconfigure my operations to use the software it worked how I was configured because of its adaptability. Cons Not having a plan that covers multiple people for a flat rate is an issue. Also given the frequently changing staffing levels and that I use per diem employees the monthly subscription by person while flexible for most is an issue for my operations. The software does not have the ability to automatically track compensation time or accumulate it and use it, nor does the time off module have an accumulation rule set that works for me. If I could create compensation and time off accumulation rules by hours worked or weeks worked, it would be better, and I would get the time off module. Alternatives considered [TimeCamp](https://www.capterra.com/p/129847/TimeCamp/)[BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/)[Timesheets.com](https://www.capterra.com/p/132754/Timesheets-com/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ClickTime It was one of only a few products that did time and expenses easily, simple to use and setup, and a reasonable price. Switched from [BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) I used ClickTime for almost 10 years and last fall began the switch to BQE. After using BQE for 2 months I quickly realized I had made a mistake switching but luckily had kept my ClickTime account. Review Source Response from Clicktime.com March 26, 2020 Hi Joel, Thank you for your thoughtful feedback. We're glad to hear that ClickTime has been beneficial for you and your staff in many ways over the last 2+ years. We recognize your request for compensation time and more flexibility around our pricing structure because your staffing changes over time. We will work with our product team to address these issues and look forward to continuing to partner with you for a long time to come! Thanks, Ethan BE Brittany E. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "Helpful tool, but could be more helpful" March 4, 2020 3.0 This has been a helpful tool for our company, and with little funds as a nonprofit, the price is pretty good as well. Employees, supervisors, and admin use this daily to help get our work done Pros I like that my employees can easily divvy up time spent on program and grant related activities. As an administrator, I like the time off module because it helps to track vacation requests and automatically sends to a supervisor (reducing time and paper). The vacation accrual feature in this module is also helpful to reduce time and allows employees to check their balance at any time without bugging me for it. We also use the expense module and that has become helpful as well in reducing paper and time for supervisors. Cons It would be helpful to be able to adjust expenses on the admin side after they have been submitted. If a change needs to be made to an expense project/job, admin can not adjust it, instead you have to reject it, have the employee change it and then resubmit it. Also while most reports work well for my needs, I have tried working with support to get a nice report with an employees expense sheet followed by the applicable receipts (being able to select a expense sheet status, or date range would be a cherry on top). I was told this kind of report would cost extra because it is customized. It seems to me this would a natural report for an expense module. Currently I have to pull all expense sheets, and pull all receipts and piece them together. Also when I added the expense module I was told it integrated with Quickbooks. However, it only integrates with the Desktop version, not the Online version. Review Source Response from Clicktime.com March 10, 2020 Hi Brittney! Thank you so very much for your review of ClickTime. I am going to reach out to you directly to share some great news. I have a way for you to be able to print out expense sheets with attached receipts, (without having to have a customized report) and I will be happy to get you our NEW QB Online connector! I am so very glad that you were able to share your needs so we know how best to serve you and your team. I will be in touch. Best Regards, Brea Phillips ClickTime | Customer Success Manager Shelley H. Production Director Design Used the software for: 2+ years ### "Satisfied Longtime ClickTime User" October 5, 2020 5.0 As a longtime user of ClickTime and one of our agency's Administrators. I absolutely love ClickTime. The Customer Support staff has always been responsive and supportive of our needs. Years ago they worked with Sequel for the Admins to pull a special report landing in the most amazing, versatile pivot table that we still use today. This allows the super admins to summarize information and change parameters on the fly in ways that supersedes any of the Reports available too Managers. Recently, as we investigated and explored adopting the Project Insights tool, our rep was supportive, informative and patient in the process. We are looking forward to using that tool and seeing it develop to better serve our agency. Pros • The amount of information that this application collects while being very simple for users to fill out. • The variety of reports that managers can choose from viewing the data collected by task, person, project, etc. • Exporting these reports and also lists of project or users etc. into varying formats, .html, PDF, Excel... • The ease that the Advanced Tools allows Admins to alter past data that needs correction for a number of reasons, such as wrong task, wrong hours, wrong project, etc. were entered. Cons • Building custom reports can be a bit challenging • The ease and speed with which managers can choose the best existing report for their use. Seeing previews could be more clear and faster. • There is not an easy-to-use build-in way to monitor jobs by a project to project basis from budget to actual. We are currently adopting the Project Insights Tool that covers many of our needs but doesn't provide some features that we need to make it completely useful Review Source LJ Lisa J. Controller Public Relations and Communications Used the software for: 2+ years ### "ClickTime empowers our team" January 16, 2020 4.0 When I came on board, we were a four-person company using Excel spreadsheets to track everything on our individual hard drives. As we've grew -- we're now four times the size we were -- we needed a way for managers to see where we were on hours in somewhat real time. ClickTime allows us to do so. Managers can run reports to see who's on vacation, how everyone is doing against their time allocation budget, where we stand on clients to date. It's a great tool that lets them see their clients' status without solely relying on the accounting department. Pros ClickTime is intuitive to use and set up. We use the following modules: time tracking, expense reporting, time off management and resource planning. The mobile app makes mileage, expenses and receipts a breeze to track paperlessly. Time tracking, time off management and resource planning empower our account managers to use our clients' dollars wisely and our team members to manage their time appropriately. Cons Data exports flat only with custom reports. It's a bit clunky in handling retainer clients. There's not a way that I know of to write off/down time. Alternatives considered [Timesheets.com](https://www.capterra.com/p/132754/Timesheets-com/) Reason for choosing ClickTime We chose ClickTime for its ease of use and a pricing model that was friendly for a small business. Review Source Response from Clicktime.com January 21, 2020 Hi Lisa, Thank you for your review of ClickTime! I would love to get some more details around your retainer clients and how we may be able to create a workflow for write-ups and downs in your system. I will reach out directly to schedule some time with you. Many Thanks, Brea Phillips ClickTime | Customer Success Manager OL Oleg L. GM Information Technology and Services Used the software for: 2+ years ### "Time tracker and Expense reporting - in one pot" February 21, 2020 4.0 Positive Pros I like friendly UI, offline mode of mobile app and combination of time tracking and expense reporting. Plus standard, out of the box reporting fetures. Easy to start. Cons Limited customizing features, slow custom development, weak integration API in Expense module. It is not a software for for time tracking on operational task level - in fact, you can tract only actiity types (they named it tasks). For the projects where we have dynamic tasks list (like support), and we want to track time on the level of each incident, we have to use anoter solution (redmine), and upload data to Clicktime. Price is also somenthing what you have consider. E.g. you can use another comparable time tracking for free. For us Expense tracking module is a anchor Alternatives considered [Redmine](https://www.capterra.com/p/212445/Redmine/)[Easy8](https://www.capterra.com/p/136070/Easy8/) Reason for choosing ClickTime For us Expense tracking module is a anchor Review Source Response from Clicktime.com March 25, 2020 Hi Oleg, Thank you so much for your review of ClickTime. We always appreciate your honest feedback. I have just contacted you regarding the Expense API. I've also passed along your feedback to our Product Team for review. They are aware of your requests and I hope we can provide the desired functionality soon. Please don't hesitate to reach out with any additional questions or comments. Best, Cali ClickTime RH Robbin H. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "Makes payroll a breeze" March 3, 2020 5.0 Almost 11 years using ClickTime, I don't ever see us using anything else. We've told many other organizations like ours about ClickTime and each one that has tried it has purchased the software. It just makes good sense in creating accurate timesheets. Pros ClickTime in a non-profit world has decreased the amount of time in processing payroll. Everything is right the first time once the employee submits their timesheet. The reports needed for our grantors can be run in just a couple of clicks. No more pulling timesheets from folders. The electronic signatures meet the requirements that our state and federal funders require which means less printing and filing. ClickTime is versatile in the ability to add multiple funding sources. Being able to inactivate old funders and creating new funders is easy. Our agency has used ClickTime since 2009 and wouldn't think of using anything else. The creators of ClickTime seem to improve the software each year with even better reports and ease of use for everyone. Cons Due to the fact that our pay week ends at 5 p.m. on a Friday instead of midnight, we are unable to get grant percentages on time spend on each funder accurately. Clicktime is not set up to end a pay week like that. Reason for choosing ClickTime This was the first product we tried out and we just loved it. Review Source Response from Clicktime.com March 5, 2020 Hi Robbin, Thank you so very much for your review! Great news! I have an appointment set with Rhonda next week to talk about the cutoff time and to see how I can help! I look forward to working with your team. Best, Brea Phillips ClickTime | Customer Success Manager RB Robyn B. Speech-Language Pathologist, Supervisor Primary/Secondary Education Used the software for: 2+ years ### "Click Time Review" August 3, 2020 4.0 Pros My company was previously using an Excel Sheet submission for payroll. Click Time has been much more streamline, easy to use, and reliable than the Excel Sheet. I like that I can review and edit my (as well as my staff's submission through my Supervision role) as needed and that everything as far as expense sheets and weekly time sheets are in one place. I also like that I can upload receipts easily for my expense sheets. I like that Click Time was able to work with my company to customize options for therapy/educational usage. Cons Click Time occasionally deletes the administration notes, which are extremely important to our company for billing and customer service purposes. Click Time also doesn't make the search function very easy for things in the service option. As a supervisor, I would like to be able to edit time sheets without clicking on each day, which takes an extended time to load. Review Source Response from Clicktime.com August 7, 2020 Hi Robyn, Thank you so very much for your review of ClickTime. We are glad to hear that ClickTime has streamlined your processes! Data integrity is very important to us, so I worked with your administrator yesterday to make sure that we are able to track all entries as they happen. Please let us know if you experience any issues going forward when they happen so we can address them immediately. I will also enter a week view feature request for editing timesheets, I think that is a great idea! Thank you again for all of your fantastic feedback. If you ever need any assistance we are always here for you. Best, Brea Phillips ClickTime | Customer Success Manager IR Ian R. Principal Industrial Automation Used the software for: 2+ years ### "Core software for our business" February 26, 2020 5.0 Top Notch. In a recent review with CRA where we showed our overall tracking and accounting system they were very impressed with our level of organization - Clicktime is one of three components that comprise our system. Pros The interface and functionality is excellent for myself as the company director, for our accounting person to track and gather hours on projects, and for our project manager to watch where the projects are compared to estimate. Entering time is also simple and easy for the employees as different projects are defined and sub tasks can be unique for each project / resource. Cons I'd like to see the daily notes for each time entry expanded upon, perhaps with a few different columns that could be selected. Reason for choosing ClickTime Ease of use, price, and overall functionality. I recall that comparison products tried to also be project management software to which they all fail miserably for basic engineering project management requirements. Review Source Response from Clicktime.com March 3, 2020 Hi Ian, Thanks for your review of ClickTime. We're excited to hear that you've been able to better track where time is being spent on project compared to your estimates. Additionally, we've shared your suggestion regarding expanding the use of notes for time entry, and will review for possible improvements within ClickTime. Please don't hesitate to reach out if there's anything we can assist with. Best, Ethan ClickTime SH Sonya H. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Record Keeping" March 5, 2020 5.0 It has been an very easy learning process for me and the staff. We have reduced discrepancies and errors to almost zero when billing clients and paying the staff. Pros The accuracy of timesheets for billing purposes and payroll. I like the historical data for making future budgets. Our auditor likes it when he is reconciling our financial records. Overall, it has made a vast improvement in our company and I only wish I had done this sooner. Cons Being fairly new, there were some reports that I requested and hopefully the company will incorporate them into the software. Salaried people will only be paid as if they worked 8 hours, but I will bill them for what they actually worked (8+ hours), then I would like to reduce the overage as a credit to comp time, but the software does not allow putting in negative amounts probably for a valid reason. Reason for choosing ClickTime As mentioned above, it came recommended from a trusted source, a non-profit newsletter. So I tried it out and it was simple to use and learn. After a year, we saw such a big improvement in our record keeping that we have stayed with the company. Our auditor also said it was a great software for his audit of our financial records. Review Source Response from Clicktime.com March 9, 2020 Hi Sonya, Thanks so much for your review! We're grateful to hear that ClickTime has added a lot of value for your whole team and has been easy to learn. We're very happy that ClickTime can continue to play a part in your staff's success! Ethan ClickTime BD Bayisa D. Project Manager Food & Beverages Used the software for: 2+ years ### "The great software to manage my time" August 27, 2023 5.0 I have been using Click Time for the last three years in my workplace. It helped me a lot to track my work and also to schedule my work plan in an orderly way. Overall, I have a positive view of the software. Pros Easy to use and handle it. Can speed up the work schedule by tracking the work management. It is also not spot-dependent. Cons It contains unnecessary features that lead users to misuse especially, beginners. It is also a little bit expensive. Review Source KM Karl M. CFO Think Tanks Used the software for: 2+ years ### "Selection team made the right decision." March 5, 2020 5.0 ClickTime was my second choice, but as stated in the Title, I was wrong and the team was right. That said, we're in Year 5 with ClickTime and I'll be the first to say it's a great product and excellent value for the money. Pros Ease of use: very intuitive for users, managers & administrators. Good selection of standard reports and responsive to customer requests for customization. Admin functions comprehensive without being complicated. DCAA Compliance is annoying to staff as it should be since it means they aren't completing timecards daily! Cons This maybe more our fault than limitations with ClickTime's software, but XIA's Founder requires a running narrative in Activity Notes that can be quite long at times. The DCAA Compliance module can be quirky with respect to long Activity Notes, but we've not run across this limitation when detail is entered same day as time worked. Review Source Response from Clicktime.com March 10, 2020 Hi Karl, Thank you so much for your review of ClickTime. I'm so glad to hear that you are finding value in our product (and have been for the last 5 years)! :) Please don't hesitate to reach out if there's anything we can assist with. Best, Cali ClickTime MP MATT P. President Public Safety Used the software for: 2+ years ### "MaPS, Inc." February 25, 2020 5.0 As a consultant, I get paid for my time - and my days are often broken up into many tasks for many different clients. Tracked time = billable time and ClickTime allows me to quickly and easily track my time and run reports for monthly invoicing. Bidding new jobs is more accurate now too, since I can easily run reports by phase and task to see how I did on the last similar job - and estimate the hours/price the new job accordingly. Pros Easy to set-up and easy to use. Low cost. Cons Can't copy/paste/add repetitive tasks - have to fill out entry for each. Reason for choosing ClickTime Can't recall - we've been a satisfied user since 2011. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Much easier to get hours summaries by phase/task/client for monthly invoicing. Faster to enter time as well with drop-down choices. Easy to manage as well - love ability to keep client list active/inactive to reduce clutter, but still have access to the data. Review Source Response from Clicktime.com February 26, 2020 Hi Matt, Thank you so very much for the wonderful review of Clicktime. I see that you asked for the ability to copy/paste/add repetitive tasks? I will reach out to you directly to help me understand the need in more detail and get this feature request properly logged for you. I look forward to speaking with you and thank you again for your wonderful feedback on ClickTime. Best, Brea Phillips ClickTime | Customer Success Manager JS Jason S. Financial Planning Manager Information Services Used the software for: Less than 6 months ### "Great tool for project and resource management" March 2, 2020 5.0 I have overseen several time/project management tools over the past 10+ years, including 3rd party offerings and tools incorporated into an ERP. In my experience ClickTime is hands down the most user friendly for the everyday users and team managers. The Clicktime team provided exceptional support throughout the system setup and onboarding processes. Updating and maintaining the data in the system is much easier than other systems I have worked with. Overall it has been the best time/project management tool that I have used. Pros There are two things that stood out for me. First was the ease with witch we were able to customize the system to align with the requirements for our business. The flexibility of ClickTime allowed us to make changes to the "standard" setup without delaying our timeline for the integration. The second item is the intuitive user interface for everyone who is recording their time. This allowed for a smooth transition from our legacy time/project management tool and many employees have provided positive feedback regarding the change. Cons I think the feature for setting a minimum hour requirement for a day/week could be improved. We are set up on a monthly cycle so the hour requirements are set up on a daily basis. For employees who work a flexible schedule (for example someone might work 6 hours one day and ten the next) and part time employees this has caused them to receive notices that their time is incomplete for days where they did not log the minimum 8 hours. This is only a minor inconvenience but caused some concern after the initial roll out. Our solution has been to remove the minimum hour requirement for these individuals, but having the flexibility to set the hour requirements weekly while also being able to manage on monthly cycle would solve this. Reason for choosing ClickTime I joined the business after the decision was made to use ClickTime for time/project management Review Source Response from Clicktime.com March 5, 2020 Hi Jason, Thank you for your wonderful review of ClickTime! As I understand it you have already been in contact with your Customer Success Manager and he is going to work with you on the completion hours in the timesheet settings. We appreciate all of your amazing feedback and please let us know if you think of any other topics that will be of value to you. Best Regards, The ClickTime Team DV Dana V. Office Manager Civil Engineering Used the software for: 2+ years ### "User and Administrator friendly" February 25, 2020 5.0 Pros We have been using Clicktime at our small engineering firm for over 10 years. Several of our employees are out on projects, they love the ease of using the phone app to log time and enter/upload receipts. As an administrator I find the program to be very straight forward and user friendly. Every time I call in to get help or ask a question they are professional, friendly, helpful, and knowledgeable. If you are looking for a great, user friendly software to help track time and expense and give you the data you need to track projects and send invoices I highly recommend Clicktime! Cons We are looking forward to more updates and progress on the phone app. Occasionally we have a conflict with our computer settings and clicktime. Alternatives considered [Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/) Review Source Response from Clicktime.com February 26, 2020 Hi Dana, Thank you so very much for the wonderful review of ClickTime. I have reached out to you directly because I have some great news. We have a new mobile application and I would like to invite you and your team to participate in the public beta. We are glad to hear that we have provided you with such a positive experience and look forward to continuing that trend in the future. Many Thank, Brea Phillips ClickTime | Customer Success Manager WS Wendy S. Owner and Co-Founder Accounting Used the software for: 2+ years ### "Clicktime for multiple clients" March 9, 2020 4.0 I have tried other time keeping systems and this is more versatile and meets most of our needs. The customer support is great and they were really helpful during our set up, they answered all of our questions and got us set up in a way that worked best for our company. Pros The software allows me to pivot between clients. The ability to use either manual timers or clocked timers with notes is helpful in understanding our company's staff utility and client profitability. All the data captured allows us to create reports that can be manipulated to better analyze our company's performance. Cons There are glitches in time keeping system that can sometimes occur and it won't record the time or it will turn it into a manual entry rather than a timed entry so then we have to recreate the entry by hand and we might have lost some of the data integrity. Review Source Response from Clicktime.com March 11, 2020 Hi Wendy, Thanks for your feedback! We're excited that you've had a positive experience with ClickTime and been able to better understand your staff and company's overall performance. Thanks so much for the shout out to our onboarding and support teams as well. Please continue to reach out to our support team for assistance if, and when, you have any other questions or feedback. All the best, Ethan JS Jeffrey S. President Architecture & Planning Used the software for: 2+ years ### "20+ year user!" March 4, 2020 5.0 Love it. See above. Pros I love the reports that i can pull from the data. I have used Clicktime for over 20 years. I now have a firm of 4 people. We use it for all billing to customers. Incredibly easy to use and very, very customizable to fit my interior design and architecture firm's process. It provides me amazing insight into how we're billing time and informing new project quotes. LOVE it. Cons I really, really miss the desktop app version. (supported by Silverlight?) I used to keep the small app window open on my desktop screen and bill time as the day moved forward. Now, the web app is dependent upon having an web site open at all times. We use the web for product and project-related searches all day long. This forces us to dedicate a different browser just for Clicktime. Otherwise we are continually searching for the Clicktime screen. I dedicate the crappy Microsoft EDGE browser just to Clicktime and keep that open all day so i can easily bill time to various projects. Review Source Response from Clicktime.com March 9, 2020 Hi Jeff, Thank yous o much for your review of ClickTIme! We are so glad to hear that ClickTime is such a success for your firm. Please let us know if we can be of any assistance. Best, Brea Phillips ClickTIme | Customer Success Manager LP Lucas P. Director of Quality Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great Time Tracking Software!" March 12, 2020 4.0 I have enjoyed using ClickTime, it has made my daily routines much easier. Pros It made my life as an employee completing time sheets 95% faster than our old Excel Spreadsheet method. Also, completing Expense Reports and linking them to Jobs. As a manager, it made my life much easier tallying multiple employees and expenses time to one job. Cons Sometimes the Stopwatch or the other method wouldn't hold the time you put in and cause you to have to backtrack, but this does not happen often. Alternatives considered [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Reason for choosing ClickTime Not sure. Review Source Response from Clicktime.com March 17, 2020 Hi Lucas, Thanks for your feedback! It's great to hear that ClickTime has helped you both as an employee and manager. Your feedback helps us discover new opportunities to improve and make sure you have the best possible experience. Please continue reaching out to our Support team if you have any issues or questions. Best, Ethan AH Austin H. SENIOR BUSINESS ANALYST Marketing and Advertising Used the software for: 2+ years ### "Review of Clicktime" January 16, 2020 4.0 Very Helpful. Pricing and project run rates are a very easy task. YOY comparisons. Pros Flexibility when it comes to adding new projects, clients, and activities. Reporting on time spent on projects are a very simple task. Excel linking and custom reporting has made day to day operations much smoother and let us track the run rate on certain projects and give our clients a heads up. The Resource planning module is a very nice feature that helps keep employees on track. Cons The Resource planning module is very clunky. Compared to the rest of the interface it seems somewhat behind with all the script errors I run into. If there could be a possible import function from excel to the resource planning module it would make adjusting employees time a very simple task instead of fighting with filters that cause the module to crash after a while. Reason for choosing ClickTime Flexibility and customer support Review Source Response from Clicktime.com January 21, 2020 Hi Austin, Thank you for your ClickTime review! I have reached out to your Customer Success Manager Ethan Good so he can touch base with you and log some feature requests on your behalf around your Resource Planning needs. We value your feedback and look forward to hearing how we can assist you better. Many Thanks, Brea Phillips ClickTime | Customer Success Manager AD Angella D. Chief Operating Officer Non-Profit Organization Management Used the software for: 2+ years ### "Easy to Use, Great Service" November 30, 2020 5.0 Our organization implemented ClickTime almost 4 years ago. It has a been a great solution for tracking our time. The system is easy to customize based on your needs. It's given us much better information for making better decisions. Reporting is easy and detailed. We also implemented the expense reporting module to automate our expense report process. That was a significant time savings for our organization. ClickTime is always rolling out new features and making improvements to the project. The help resources are great and easy to use if you have a question or encounter an issue. I highly recommend ClickTime. Pros ClickTime is very easy to use and can be customized to meet the needs of your organization Cons One of the challenges we've had as an organization is just determining what can a regular user see vs. a manager vs. an admin, but we've found easy work arounds for this. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks did not provide the level of detail required for tracking our time. Review Source HJ Hava J. Vice President Public Relations and Communications Used the software for: 6-12 months ### "ClickTime - great resourcing tool option for agencies!" December 3, 2019 4.0 Everyone from the Sales to the Service people at ClickTime were easy to work with, served as great partners, and did their best to make our experience as positive as possible. While we could not use ClickTime's time-entry functionality due to internal organizational restrictions, we believe ClickTime is the best in the business for timesheets & time recording. We firmly believe that ClickTime is an amazing tool for the right organizations, including but not limited to communications, marketing and advertising agencies. Pros The software is cloud-based and therefore always on & real-time. Time-entry is also mobile-friendly (though we did not specifically used that functionality). ClickTime has so many great reporting functionalities and various views you can leverage for reviewing timesheet entries and resource planning data. Cons Our organization approaches resource planning in the lens of percentage allocations, and ClickTime's approach is by number of hours, which was a conceptual and cultural challenge for our company. (If it were possible to have both views - percentages & hours - that would be ideal.) Additionally, the Copy allocation functionality (month-to-month) was a bit difficult for us because we would have liked to be able customize what data was being copied (e.g., employees working on retainer accounts vs. employees working on time & materials accounts). The Copy feature is all-or-nothing. Navigating various data views was not always as intuitive as we would have hoped. The learning curve was a bit steeper than we had anticipated, but understandably, the more we used the software, the easier it got. Reason for choosing ClickTime ClickTime was designed specifically for communications agencies, and it had the resource planning capabilities that we needed as an agency. It also came with the highest reviews directly from people we spoke to at other agencies. Review Source TA Tom A. President Marketing and Advertising Used the software for: 2+ years ### "Served Us Well" March 2, 2020 5.0 The data we got from ClickTime was instrumental in helping us really determine our profitability per service line, per client and per person. Before we implemented, we were flying blind. Pros With a complex client base, we were able to customize to support a lot of daily entries. Great reporting and lots of customizations we could make to our reports. Very stable platform. In 8+ years it was almost never down. Cons We struggled with the mobile app. We started long in 2012, long before app came out. By the time it came out, we found it cumbersome. We never really tested the most recent versions as my team works all on desktop environment. Alternatives considered [Harvest](https://www.capterra.com/p/75598/Harvest/)[Toggl Track](https://www.capterra.com/p/247745/Toggl/) Reason for choosing ClickTime At the time we made a decision, it was the most aligned with what we needed. Review Source Response from Clicktime.com March 4, 2020 Hi Tom, Thank you so very much for your review of ClickTime. I will be more than happy to review the Mobile v2 application with you and see if this would be a good fit for you and your team. Thank you for your feedback and have a fantastic day! Best, Brea Phillips ClickTime | Customer Success Manager MW Mic W. General Manager Civil Engineering Used the software for: 2+ years ### "Great Software for a Growing Company" February 26, 2020 5.0 Clicktime allows us to track hours, job functions, and expenses to individual projects. I also like the dashboard features which allow us see a quick snapshot of where our budgets are currently sitting and if we are close to exceeding project budgets. Pros Clicktime is easy to use and easy to track your hours by project, employee, client, ect. We are a small company but are spread out across multiple states. Using both the online clicktime portal as well as the IOS app have made tracking employee time easy. Cons We've had trouble integrating clicktime into our Quickbooks, it may be user error, but we've not quite figured it out yet. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing ClickTime I chose clicktime for our company because it gave us greater flexibility to track project time and expenses. Review Source Response from Clicktime.com March 3, 2020 Hi Mic, Thank you for the wonderful review of ClickTime! I'm glad to hear that you've found it easy to use and beneficial to your organization. Keep your eye out for an email from us regarding our Quickbooks integrationwe'd love to help you get it running smoothly! Best, Cali ClickTime RA Roger A. Managing Director Management Consulting Used the software for: 1-2 years ### "A fantastic piece of software " February 23, 2020 5.0 Its fantastic and scalable - meaning that it suits an expanding business such as ours perfectly. As highlighted above - no software is any use without a great support team and they are brilliant at ClickTime which makes all the difference and enables us to fully understand how to use the software to meet our specific needs and at our own pace Pros It is easy to use and adds value to several parts of our business, in particular, time recording, resource planning, billing and expense recording. It enables us to monitor our productivity, assess our rates and charges and understand true project costs. The software reports are pivotal to our monthly billing and also inform our ongoing rates and prices The support team are fantastic with particular mention to \[SENSITIVE CONTENT HIDDEN\] who's been brilliant and provided us with exceptional customer service Cons There is nothing that we don't like about this software Reason for choosing ClickTime This was the best product for the right price and scalable to suit our business Review Source Response from Clicktime.com February 26, 2020 Roger, Thank you so very much for the wonderful review of ClickTime. We love to hear that you have had such a positive experience with ClickTime and that the support team has made such an impression. Please let us know if we can assist in any way with your ClickTime experience as we are always here to help. Best, Brea Phillips ClickTime | Customer Success Manager BF B F. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Simple to use with lots of functionality" November 28, 2016 5.0 I set our organization up with Clicktime 3 or 4 years ago and it's worked beautifully for us ever since. It was easy to set up, which allowed us to start to use it immediately - and it was customizable in the areas that we needed it to be flexible. I can run just about any report I might need and export them in either PDF or Excel (Excel was a must for us). I was having trouble finding a simple timekeeping system that would fit our small non-profit budget and number of staff and it boiled down to Clicktime and one other system. We opted for Clicktime because it was particularly easy to use and would appeal to the less technically-inclined among our staff. We've been pleasantly surprised at the amount of muscle behind such a simple user interface. The only potential drawback I could see is that their model of paying per employee/month could become quite expensive very quickly in instances where an organization hires many contractors or employs more staff as they grow. But overall, this has been a great system for us. Pros Simple user interface, lots of reports to choose from (and ability to export them in PDF or Excel), all the functionality we needed, easy to customize and get started! Cons The price per employee/mo model can easily bump this software from affordable to unaffordable in instances where we had to hire a bunch of contractors for a project. Since overhead isn't often recovered with non-profits, it forced us to have contractors track their time outside of the Clicktime system. Review Source AS Adam S. Director of Member Services Non-Profit Organization Management Used the software for: Less than 6 months ### "Time-saver and cost effective for our non-profit" December 18, 2019 4.0 Our experience has been excellent. Anthony, my customer service contact, has been amazing. Super responsive, available to help, but does not overwhelm me with questions or check ins. I appreciate that. Pros ClickTime was pretty easy to set-up and implement. Moving from an excel timesheet to online process makes the administrative aspects of time records management so much easier. We are currently working to implement the expense portion of the product. Cons There are some formatting options I wish were available for the site admin, however customer service has made any changes a painless process. They respond quickly and thoroughly. I wish the product allowed for a separate time-in and time-out function not assigned to a funding source or program. Additionally, the option to record general daily notes as a separate section instead of by funder would make the product perfect. We had to create some work arounds for it to work exactly as we need it. We are still working with our staff to determine the best and most accurate way to use the product for our setup. It would be helpful for the expense section to allow for a digital signature. I realize that there is user based permissions and audit trail, but some of our funder still require a signature. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing ClickTime It just seemed to be the best product to do what we needed. Easy to use and implement for everyone and the right price. The ability to add additional administrative management pieces is helpful. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.