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We believe every practice has the potential to become a great business, with that in mind we designed RxWorks to simplify in-practice processes while helping you grow revenue. RxWorks is a master of reporting, helping address industry-wide specific needs and assists with all aspects of a veterinary practice's operations. Support fees include our 24/7 dedicated support team, regular updates and access to training with Covetrus Learning.
Provider
Covetrus Software Services
Located In
United States
Foundation
1988
Open API
Unverified
Training
Live Online, Webinars, In Person, Documentation, Videos
Support
24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base
Practices that want a solution that assists in all activities that impact business success. RxWorks streamlines & simplifies business management while helping to grow practice revenue.
Content Source: RxWorks
Green rating bars show the winning product based on the average rating and number of reviews.
RxWorks Reviews
Pros
I like how there is a often a few different ways to do the same thing. Which is nice as it means each employee can use it how they feel works best for them.
Good program that is easy to use and great customization with excellent tech support team.
Much of the automated features are great. I love that I can communicate with clients through it with ease.
A prompt and reliable service, RxWorks are always there to give support when needed. The system is so user friendly and you literally point and click what you want for great results.
Cons
Integration with other apps is lagging behind other providers.
It is busy which can make it difficult to train new staff members. The client/patient handouts can be found in numerous locations, and can become difficult to locate after a while.
Has an expensive annual contact with poor support. I've used this program for years and have found them to be expensive and unsympathetic to small practitioners.
No interface with Google or other calendars so that veterinarians can export their calendars to their phones. Cumbersome interface, non-intuitive, inefficient.
"RxWorks"
Overall: Good support to improve my employee knowledge of the program through online training sessions.
Pros: Easy to use, comprehensive, always adapting to change in business models and good product support
Cons: High cost base. Cost for additional terminals. Limited ability to add photos to visit screen (only through importing via scan docs folder).
Vendor Response
"Operator to management ease of use "
Overall: Reporting to a university board and corporate management, the reporting features are ticking most of the boxes required. Rx works is by far my favorite PMS and the support available is second to none.
Pros: I like the ease of use form a working level. Working as a nurse for years showed me the features that were available - features that i used differed depending on the role in which i was employed at the time. Now as an manager and administrator, i see the background of how each feature can be better utilized. I feel that bringing my nursing experience into the set up of the many features is a huge benefit.
Cons: Features around the referral clinics setting could do with some improvement as well as reporting and advanced analysis tools.
Vendor Response
"RxWorks Veterinary Clinic"
Overall: Good, easy to use on a day-to-day basis.
Pros: Easy to communicate with clients and making appointments.
Cons: Sometimes not very straight forward processes.
Vendor Response
"For a busy 9 - 5 practice"
Overall: We installed RXW in Nov 2017, after spending a few months customising our options through performance pack. From the beginning, the support and implementation team have been an absolute dream to work with, and if I've ever had issues or questions, they've put up with me in ways I can only thank them for.
Pros: This product has been around for so long that it integrates with almost all major functionalities - TYRO, Idexx, Smart Flow. Customer support is 24/7 and they can jump on and see exactly what you're seeing - you can't go past that!
Cons: The UI is dated. It is busy which can make it difficult to train new staff members. The client/patient handouts can be found in numerous locations, and can become difficult to locate after a while.
Vendor Response
"Long Term Rx user"
Overall: It has been an easy to use system that keeps your business flowing, and history is easy to follow. Great tool to communicate with your clients.
Pros: Easy to use, compact and easy to read financials and visits, multi clinic use etc.
Cons: Inability to integrate a cryogenic storage system.
Vendor Response
