# RxWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RxWorks the right Veterinary solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010759/RxWorks/reviews --- RxWorks 4.3 (51) [View alternatives](https://www.capterra.com/p/10010759/RxWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 8th, 2026 # Reviews of RxWorks Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews JS Jocelyn S Client Care RepresentativeVeterinary, 501 - 1,000 employeesUsed the software for: More than 2 years. “Being able to create your own clipboards means it's easy to view different patient files and move things for ease of followup.“ January 26, 2026 JS Jocelyn S Client Care RepresentativeVeterinary, 501 - 1,000 employeesUsed the software for: More than 2 years. “I will say my position within the team unfortunately does not allow me to make changes to IT interfaces or contact with the RxWorks team directly for me to be able to be able to be involved in change or feedback. “ January 26, 2026 JS Jocelyn S Client Care RepresentativeVeterinary, 501 - 1,000 employeesUsed the software for: More than 2 years. “The positives for RxWorks include the clipboard function.“ January 26, 2026 AR Annie R Artificial Breeding Centre ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Inability to integrate a cryogenic storage system.“ May 7, 2024 AC Amanda C Clinic CoordinatorVeterinary, 201 - 500 employeesUsed the software for: More than 2 years. “Great that over the year we as a company have been able to adapt it to work with our business model.“ June 4, 2024 AZ Alinda Z Veterinarian and Business OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “UI is a bit dated and clunky.“ June 6, 2024 SD Skye D Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Happy with RX works, Have used it at multiple clinics now“ May 15, 2024 GH Gina H Senior receptionistVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Some things are not easy to change or not changeable at all, that can be frustrating, but not a game changer.“ May 28, 2024 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris R. Director Veterinary Used the software for: 2+ years ### "RxWorks" December 14, 2018 5.0 Good support to improve my employee knowledge of the program through online training sessions. Pros Easy to use, comprehensive, always adapting to change in business models and good product support Cons High cost base. Cost for additional terminals. Limited ability to add photos to visit screen (only through importing via scan docs folder). Review Source Response from Covetrus Software Services January 20, 2020 Thank you for your review Chris. We really appreciate your honest insight and feedback. It is great to hear that our online training solutions have benefited your team. You can find further help documents, training videos and release documentation within our RxWorks user portal on our website. https://softwareservices.covetrus.com/ JC James C. Business Refinement & Services Manager Veterinary Used the software for: 2+ years ### "Operator to management ease of use " July 27, 2020 4.0 Reporting to a university board and corporate management, the reporting features are ticking most of the boxes required. Rx works is by far my favorite PMS and the support available is second to none. Pros I like the ease of use form a working level. Working as a nurse for years showed me the features that were available - features that i used differed depending on the role in which i was employed at the time. Now as an manager and administrator, i see the background of how each feature can be better utilized. I feel that bringing my nursing experience into the set up of the many features is a huge benefit. Cons Features around the referral clinics setting could do with some improvement as well as reporting and advanced analysis tools. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Switched from [Animal Intelligence](https://www.capterra.com/p/96542/Animal-Intelligence/) I was not around for the switch, but feedback from all users was that AIS was far less user friendly. Review Source Response from Covetrus Software Services August 6, 2020 Many thanks for taking the time to leave your review James, your feedback and insights into our products and services are invaluable to our team. We are delighted to hear that you have found our solution easy to use and feature rich at different stages of your career. We will also share your feedback around reporting and analysis with our team as we strive for continuous improvement in these areas. Our thanks again for your valuable insight. Team Covetrus JS Jocelyn S. Client Care Representative Veterinary Used the software for: 2+ years ### "Clunky and outdated" January 26, 2026 3.0 RxWorks is one of my least favourite veterinary software interfaces. I think it probably does have good potential from an IT and statistics management side of things however, to the individual user, it is incredibly challenging to navigate and train new staff on. There is a lot of double handling that I feel could be automated; whether that's the edition we have still been using, I'm not sure. But I find that RxWorks has so much room for human error, as creating follow ups such as scheduling sympathy cards and chasing laboratory tests etc all have to be manually input. Whilst results aren't integrated easily either. Now perhaps these things can be automated and we aren't aware of it; however tech support from RxWorks is almost unheard of. I will say my position within the team unfortunately does not allow me to make changes to IT interfaces or contact with the RxWorks team directly for me to be able to be able to be involved in change or feedback. However the clinic I have worked at for the last 9 years using RxWorks, during that time RxWorks have made no notable upgrades or changes. Pros The positives for RxWorks include the clipboard function. Being able to create your own clipboards means it's easy to view different patient files and move things for ease of followup. I think potentially there is an ability for customisation, if you have the IT support to do so, however this is not user friendly. Cons The communication tab however is trying abysmal. When I am making phone calls and want to make notes of what occured without putting it directly in the patient's medical history (as it may not be relevant), it feels like the current communication tab is not enough. For context I have been a user of the RxWorks program within a veterinary clinic; predominantly as a client care member, so my preference for ease of communication is going to be quite high. So much potential for user error due to lack of automation. IT support is unheard of. Clunky interface with outdated systems for integration. Review Source NC Narissa C. Practice Manager Veterinary Used the software for: 2+ years ### "For a busy 9 - 5 practice" July 27, 2020 4.0 We installed RXW in Nov 2017, after spending a few months customising our options through performance pack. From the beginning, the support and implementation team have been an absolute dream to work with, and if I've ever had issues or questions, they've put up with me in ways I can only thank them for. Pros This product has been around for so long that it integrates with almost all major functionalities - TYRO, Idexx, Smart Flow. Customer support is 24/7 and they can jump on and see exactly what you're seeing - you can't go past that! Cons The UI is dated. It is busy which can make it difficult to train new staff members. The client/patient handouts can be found in numerous locations, and can become difficult to locate after a while. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing RxWorks Performance Pack and Sparkline - our life is custom! Review Source Response from Covetrus Software Services August 6, 2020 Thank you for your review and feedback Narissa, we are very grateful for this insight and will take these onboard as we share with our product team. We are delighted to hear that our support team is delivering a great service and that you find the customisation of our solution beneficial to your practice day to day. We will take your feedback around UI to our team as we strive to continually grow and develop our solution in this area. Our thanks again, Team Covetrus AC Amanda C. Clinic Coordinator Veterinary Used the software for: 2+ years ### "Long term user of Rx works. " June 4, 2024 5.0 I have used other programs and in comparison, it is so much easily to navigate and use. Training new staff have been easy and they pick it up quickly so my overall experience has been excellent. Pros It's easy to understand and quick to pick up. I find training staff how to use it they find it simplified and not confusing like other software. Great that over the year we as a company have been able to adapt it to work with our business model. Cons Often there is a couple different ways to do some things, get to the same place. Not sure if its a con but it can confuse new staff using Rx. Review Source JL Jacqui L. Practice Manager Veterinary Used the software for: 2+ years ### "Lagging behind other products" February 15, 2022 4.0 I've only ever used RX Works and it does have some good functionality but I feel it's being left behind in some key areas because it's difficult to integrate with some other really good products. I get the feeling there is a reluctance to integrate perhaps? Pros There is a lot of functionality, much of which might not get used. Cons Integration with other apps is lagging behind other providers. Reporting is clunky and difficult. Modules are available to do certain processes but they are long winded and hard to set up and in some cases difficult to use on a daily basis. There are also too many areas where you have to put in settings for just one process. Reason for choosing RxWorks We've always had RX Works Review Source Response from Covetrus Software Services February 16, 2022 Hi Jacqui, thanks so much for your feedback. We take client feedback very seriously and this has been passed onto our customer success team for further review and action. Regards, the Covetrus team. AR Annie R. Artificial Breeding Centre Manager Veterinary Used the software for: 2+ years ### "Long Term Rx user" May 7, 2024 5.0 It has been an easy to use system that keeps your business flowing, and history is easy to follow. Great tool to communicate with your clients. Pros Easy to use, compact and easy to read financials and visits, multi clinic use etc. Cons Inability to integrate a cryogenic storage system. Review Source Response from Covetrus Software Services May 12, 2024 Thank you for the feedback Annie. NS Noel S. PRactice Manager Veterinary Used the software for: 2+ years ### "Rx Works Revue" May 8, 2024 5.0 Pros it is efficient and easy to use, does everything it needs to Cons Alot of un required pages, tools, tabs & functions. over complicates things Review Source Response from Covetrus Software Services May 12, 2024 Thank you Noel for the feedback. AZ Alinda Z. Veterinarian and Business Owner Veterinary Used the software for: 2+ years ### "Reliable PMS" June 6, 2024 4.0 Pros Very reliable PMS, great customer service to assist with troubleshooting and training. Good online manual as well that can be easily referred to. Cons UI is a bit dated and clunky. Program works like it's been patched by different programmers/software engineers at different stages. There are multiple ways to access certain functions and it can make navigation a bit difficult. Review Source Response from Covetrus Software Services June 9, 2024 Thank you Alinda for your feedback - we appreciate it. JM Jessie M. Veterinary Nurse Veterinary Used the software for: 2+ years ### "Long time RxWorks clinic" May 7, 2024 5.0 Very good, we wont be looking to change over to anything different anytime soon! Pros Having been a long term user of RxWorks, I like the flow/sequence of the windows/tabs. I like how the appointments schedule is very customizable. I like how there is a often a few different ways to do the same thing. Which is nice as it means each employee can use it how they feel works best for them. Cons Some times I find there is a lot of clicking to move to the next step ie saving visits and moving to payments. Also when looking to amend/change a setting it can be difficult to find how to do it. Customer service is always quick to help on the phone though Review Source Response from Covetrus Software Services May 12, 2024 Thanks heaps Jessie for the feedback. PD Pip D. Practice Manager Veterinary Used the software for: 2+ years ### "RxWorks is easy to use and has great customer support" October 11, 2016 5.0 We have been with RxWorks for many years and, at one point during this time, we were looking to find another PMS. However, at the same time, RxWorks had a large internal shake up. Their customer service went from zero to excellent, this was our main problem. They also rolled out a new version which had a new look with better speed and performance. It is a very easy system to pick up if you are new to it and the necessary training is simple. Over the years updates are rolled out overnight and RxWorks provides an on-line manual with the main changes highlighted. It would be more useful for any changes or new product launches to be followed by training days. The "reports" unit is now comprehensive but it came with the new version and no explanation of what was changed/available. The customer support team helps out every time I have a question but I feel I have missed a lot that would have been very helpful at the roll out of the new version. Pros Ease of use day to day. Cons Lack of training for new products. Care Plan. Review Source RR Renay R. Practice Manager Veterinary Used the software for: 2+ years ### "Grown up together!" January 3, 2017 5.0 We have used Rx Works since 2004 and during that time have merged two other practices into the main Rx system who were using other systems. Rx works have grown with us....! From a manager's perspective, I have not found anything that is as comprehensive and easy to use when getting relevant information out of the system. The support has always been far superior than any other experiences I have had through other companies - 24 hours a day - and this has also improved. Its something that Rx works take very seriously! Although the company has grown we still get a very personal service. If one of my clinical team was writing this they would say that there are "too many clicks" when entering work etc.. so the front end could be simplified maybe - but as I tell them you will only get out of it what you put in :) Pros Support, development and updates. Cons Over complicated in some areas - stock control & documents Review Source KM Kylie M. Veterinarian Veterinary Used the software for: 1-2 years ### "Positive experience" January 14, 2020 5.0 Good. Pros Great support team. Clear and concise scheduling. Cons Cost still seems too high compared to features provided Review Source Response from Covetrus Software Services January 21, 2020 Thank you for your honest feedback Kylie, your feedback is highly valued. We are delighted to hear that our support team have served you well. We would love to help you and your team make the most of the features available - have you made use of our RxWorks user portal on our website? You can gain access into help documents, training videos, release notes and helpful hints and tips here https://softwareservices.covetrus.com/apac/sign-up/ alternatively do reach out to our team to discuss our training options. Many thanks again PM Philippa M. Principal/Vet Veterinary Used the software for: 2+ years ### "RxWorks review" January 30, 2020 4.0 Pros I love that you can customise and automate lots of items. Cons Since being bought by Covetrus Customer service has gone downhill....lots! I've been waiting since October (it is now nearly February) for two things to be resolved...and still waiting. Review Source AS Angela S. Owner Veterinary Used the software for: 2+ years ### "Review of RX works software" March 24, 2017 5.0 I have been using Rx works for over 7 years and am very satisfied with the program. It has more advance features than any other software in this field and the support is incredible! Pros Great support, lots of advanced feature, integration with other software used in industry. Cons Like all computer software it has times where it has glitches, but support is quick to sort these out for us. Review Source PS Ponarasi S. Veterinary Surgeon Used the software for: 2+ years ### "Overall it's easy to use and navigate with sufficient client and patient information together." May 12, 2017 4.0 Pros The ability to have multiple sets of data to be kept together e.g. Blood tests/patient details etc The ability to check stock and keep informed about this is useful. Cons Sometimes integrating information from other devices (e.g. DICOM files) can be hard to co-ordinate and integrate. Review Source TK Tammy K. Used the software for: ### "no plans to change" October 18, 2016 5.0 We have been with RX for 10 years+ now and have no plans to change..... easy to use and navigate around. Can easily run reports, queries and mail lists. Invoicing and account work is simple to do. Attaching additional info to case histories is easy and generating documents is all pre-set including external lab forms. The insurance claims manager is fantastic and saves a lot of admin time. An easy system to navigate and a great support team if and when you need them! Review Source SD Skye D. Practice Manager Veterinary Used the software for: 1-2 years ### "James Street Vet Review" May 15, 2024 5.0 Happy with RX works, Have used it at multiple clinics now Pros Ease of use, Very easy to pick up and work out how to use the functions Cons We find it runs slow for us if too many users accessing at once Review Source Response from Covetrus Software Services May 16, 2024 Thanks Skye for your review and feedback. We appreciate it. SP Shiromi P. IT Business Support Officer Veterinary Used the software for: 2+ years ### "RxWorks - Referral Veterinary Practice in a Teaching Hospital" September 8, 2022 5.0 Pros I've been using RXWorks for almost 16 years now. Its only getting better. The customer services has always been good. Functionality has improved with time too. Cons Inventory management needs improvement. Sometimes the features have limitations. Review Source Response from Covetrus Software Services September 18, 2022 Hi Shiromi, thanks for your feedback! This will be passed onto the team. bR brendan R. veterinary surgeon Used the software for: 2+ years ### "There are so many useful features, and many that we should use, but do not have the time. " May 12, 2017 3.0 Pros The functionality and telephone support are excellent. There are so many useful tech solutions for communicating to clients (reminders, within-consult topics and links), harvesting patient data (lab results, imaging), stock control and analysis of business performance. Every time that I have telephoned the support staff, my enquiry has always been dealt with very well. Cons Unfortunately, the software is not as intuitive as other management systems that i have used. There are a staggering number of unnecessary button clicks needed to do almost anything. Nothing is made quick and simple, but in steps, that often do not prioritise the most likely direction a user will take. So, moving backwards through the patient notes, require a user to save the notes (2 clicks) and then move page by page through the notes. There are ways that you can scroll through the notes, but you have to press the "load more notes" which makes it cumbersome and slow to go through long clinical notes. It feels like somebody needs to change the design and the user journey for the common tasks so that they can be done intuitively and simply and quickly. Furthermore, all the extra functionality can be available but more "hidden away". Review Source bM bianca M. hospital coordinator Veterinary Used the software for: 2+ years ### "good program that is easy to use and great customization with excellent tech support team" July 20, 2023 4.0 Pros easy to use, quick search options from multiple different screens Cons lack of the ability to fine-tune the visibility/edit to certain things Review Source ET Evelyn T. Senior veterinary surgeon Veterinary Used the software for: 2+ years ### "Has never crashed - so no plans to change!" February 11, 2017 5.0 We have been using Rx works since 2002. When we first started with it, my business partner chose the system for its flexibility and ease of use and she was very much in charge of most things to do with the system. I hate all things IT with a passion, so I had great trepidation, when she left for Australia 4 years later and I was in charge. However, I need never have feared! The system has NEVER crashed!!!!, even I can use it easily and do quite a bit of setting up procedures, in house problem solving and checking management reports. There is always a helpful staff member at the end of the telephone, when we can't work a problem out our self, and most things are rectified very quickly. While there is a vast myriad of things the system could do, over and above what we use, we are extremely happy with it and gradually, little by little, Simon teaches us new aspects to use. Pros setting up appointment screen very flexible, easy to learn how to use the system, good internal messaging system - saves a lot of time on trying to find everyone around the building to pass on messages in person, clipboards can be configured easily to suit the Practices requirements, can choose to view patient histories either as a "rolling list" or clicking through visits, vast amount of information visible at a glance on the patient window Cons when initially learning the system, the screen did look very " busy" Review Source HH Heather H. Veterinarian Veterinary Used the software for: 2+ years ### "Promising product that mostly delivers" January 20, 2020 4.0 Pros Many features useful in maintaining good veterinary records. Cons Not as easy to use as some other software programs initially. We found that, after the excellent sales pitch, the customer support started dwindling, to the point of non-existent at one point. Some quirks in the software that seem to result in info "disappearing". Reason for choosing RxWorks Excellent sales pitch and initial help made it very easy to choose this product. Cost-effective, reasonably priced option. Review Source Response from Covetrus Software Services January 23, 2020 Thank you for taking the time to leave your feedback Heather, your insights are so very important for us to continue to improve our solutions and service levels. I will pass your feedback over to our team and we are sorry to hear that you have had difficulty. Might you be interested in some further training, help or support for your team? Get in touch with our team to discuss the options available or visit https://softwareservices.covetrus.com/emea/training-option/ you can also sign up to our RxWorks user portal on our website which provides help documents, training videos and release notes, you can sign up here - https://softwareservices.covetrus.com/emea/sign-up/ EW Emily W. Client Care Specialist Veterinary Used the software for: 2+ years ### "Highly recommend for any size practice wanting software that delivers" July 23, 2020 5.0 Highly recommend. Five stars ⭐️ Pros I have been using RX works during my time employed with AES. It is always daunting learning a whole new software system but I can say that I went from a learner user to educating and training other staff members how to use it. The support offered is second to none. The client management system and features are superior and a deliver a great experience to not only our clients but also to our teams. Cons None that I can think of. Looking forward to seeing the new developments as they are unrolled. Review Source Response from Covetrus Software Services July 29, 2020 Our sincere thanks for your feedback and fantastic review Emily. Our team are delighted to hear your comments around support, usability and the client management system. Our priority is to offer solutions to help you run your best practice, support your team and to streamline the daily tasks of busy practice life so we are very pleased to hear that our RxWorks solution has delivered these benefits to your clients and team. We look forward to bringing you and your team some exciting new features later in the year! Thank you, Covetrus Team SM Sally M. Veterinary Nurse / Owner Veterinary Used the software for: 1-2 years ### "Very satisfied" July 16, 2020 4.0 Overall I am very satisfied with RxWorks, if the reminder system could be improved it would be flawless. Pros I like how easy the program is to use and that you do not have multiple windows at one time. It is easy to train staff and navigate if you are a first time user. Cons The reminder system could use some improvement but the support team are always there to assist us in whatever we may need. Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Review Source Response from Covetrus Software Services July 23, 2020 Our sincere thanks for your review and feedback Sally, your comments and suggestions are hugely valuable to our team. We will share feedback with our wider team to ensure we continue to improve and develop RxWorks to meet your everyday needs, specifically around the reminder system. We are delighted to hear that you find the system easy to use, train others on and that the reports provide you insight to track progress. Thank you, Covetrus Team Similar Products Featured ## Related categories [Veterinary](https://www.capterra.com/veterinary-software/)