# Page 2 | RxWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RxWorks the right Veterinary solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010759/RxWorks/reviews --- RxWorks 4.3 (51) [View alternatives](https://www.capterra.com/p/10010759/RxWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 8th, 2026 # Page 2 - Reviews of RxWorks ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use bR brendan R. veterinary surgeon Used the software for: 2+ years ### "There are so many useful features, and many that we should use, but do not have the time. " May 12, 2017 3.0 Pros The functionality and telephone support are excellent. There are so many useful tech solutions for communicating to clients (reminders, within-consult topics and links), harvesting patient data (lab results, imaging), stock control and analysis of business performance. Every time that I have telephoned the support staff, my enquiry has always been dealt with very well. Cons Unfortunately, the software is not as intuitive as other management systems that i have used. There are a staggering number of unnecessary button clicks needed to do almost anything. Nothing is made quick and simple, but in steps, that often do not prioritise the most likely direction a user will take. So, moving backwards through the patient notes, require a user to save the notes (2 clicks) and then move page by page through the notes. There are ways that you can scroll through the notes, but you have to press the "load more notes" which makes it cumbersome and slow to go through long clinical notes. It feels like somebody needs to change the design and the user journey for the common tasks so that they can be done intuitively and simply and quickly. Furthermore, all the extra functionality can be available but more "hidden away". Review Source bM bianca M. hospital coordinator Veterinary Used the software for: 2+ years ### "good program that is easy to use and great customization with excellent tech support team" July 20, 2023 4.0 Pros easy to use, quick search options from multiple different screens Cons lack of the ability to fine-tune the visibility/edit to certain things Review Source ET Evelyn T. Senior veterinary surgeon Veterinary Used the software for: 2+ years ### "Has never crashed - so no plans to change!" February 11, 2017 5.0 We have been using Rx works since 2002. When we first started with it, my business partner chose the system for its flexibility and ease of use and she was very much in charge of most things to do with the system. I hate all things IT with a passion, so I had great trepidation, when she left for Australia 4 years later and I was in charge. However, I need never have feared! The system has NEVER crashed!!!!, even I can use it easily and do quite a bit of setting up procedures, in house problem solving and checking management reports. There is always a helpful staff member at the end of the telephone, when we can't work a problem out our self, and most things are rectified very quickly. While there is a vast myriad of things the system could do, over and above what we use, we are extremely happy with it and gradually, little by little, Simon teaches us new aspects to use. Pros setting up appointment screen very flexible, easy to learn how to use the system, good internal messaging system - saves a lot of time on trying to find everyone around the building to pass on messages in person, clipboards can be configured easily to suit the Practices requirements, can choose to view patient histories either as a "rolling list" or clicking through visits, vast amount of information visible at a glance on the patient window Cons when initially learning the system, the screen did look very " busy" Review Source HH Heather H. Veterinarian Veterinary Used the software for: 2+ years ### "Promising product that mostly delivers" January 20, 2020 4.0 Pros Many features useful in maintaining good veterinary records. Cons Not as easy to use as some other software programs initially. We found that, after the excellent sales pitch, the customer support started dwindling, to the point of non-existent at one point. Some quirks in the software that seem to result in info "disappearing". Reason for choosing RxWorks Excellent sales pitch and initial help made it very easy to choose this product. Cost-effective, reasonably priced option. Review Source Response from Covetrus Software Services January 23, 2020 Thank you for taking the time to leave your feedback Heather, your insights are so very important for us to continue to improve our solutions and service levels. I will pass your feedback over to our team and we are sorry to hear that you have had difficulty. Might you be interested in some further training, help or support for your team? Get in touch with our team to discuss the options available or visit https://softwareservices.covetrus.com/emea/training-option/ you can also sign up to our RxWorks user portal on our website which provides help documents, training videos and release notes, you can sign up here - https://softwareservices.covetrus.com/emea/sign-up/ EW Emily W. Client Care Specialist Veterinary Used the software for: 2+ years ### "Highly recommend for any size practice wanting software that delivers" July 23, 2020 5.0 Highly recommend. Five stars ⭐️ Pros I have been using RX works during my time employed with AES. It is always daunting learning a whole new software system but I can say that I went from a learner user to educating and training other staff members how to use it. The support offered is second to none. The client management system and features are superior and a deliver a great experience to not only our clients but also to our teams. Cons None that I can think of. Looking forward to seeing the new developments as they are unrolled. Review Source Response from Covetrus Software Services July 29, 2020 Our sincere thanks for your feedback and fantastic review Emily. Our team are delighted to hear your comments around support, usability and the client management system. Our priority is to offer solutions to help you run your best practice, support your team and to streamline the daily tasks of busy practice life so we are very pleased to hear that our RxWorks solution has delivered these benefits to your clients and team. We look forward to bringing you and your team some exciting new features later in the year! Thank you, Covetrus Team SM Sally M. Veterinary Nurse / Owner Veterinary Used the software for: 1-2 years ### "Very satisfied" July 16, 2020 4.0 Overall I am very satisfied with RxWorks, if the reminder system could be improved it would be flawless. Pros I like how easy the program is to use and that you do not have multiple windows at one time. It is easy to train staff and navigate if you are a first time user. Cons The reminder system could use some improvement but the support team are always there to assist us in whatever we may need. Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Review Source Response from Covetrus Software Services July 23, 2020 Our sincere thanks for your review and feedback Sally, your comments and suggestions are hugely valuable to our team. We will share feedback with our wider team to ensure we continue to improve and develop RxWorks to meet your everyday needs, specifically around the reminder system. We are delighted to hear that you find the system easy to use, train others on and that the reports provide you insight to track progress. Thank you, Covetrus Team JB Jen B. Associate Professor Used the software for: ### "Could be so much better, but software development is glacially slow and not very responsive" January 26, 2014 3.0 Pros: Has complete package for accounting, and medical record information. We have been able to work around the software for years, but I am completely tired of waiting for improvements that seems totally do-able, logical and easy. The accounting folks do not hate the software, and the reason it was selected for our hospital in 2005 was the accounting capabilities in comparison to the other software available at the time. Cons: 1. Server uses outdated software and upgrades are extremely limited and slow. Also, running Internet explorer and MS word (which is how the dismissal letters are written) within the server is glacially slow. 2. No interface that is compatible with tablets or smart phones (can access server; however, font is microscopic - less than 8 font sized. 3. No interface with Google or other calendars so that veterinarians can export their calendars to their phones. 4. Cumbersome interface, non-intuitive, inefficient. 5. Difficult to import photos etc. 6. Does not interface to digitally import laboratory printouts into electronic record - scans are attached in lieu of having the lab data within the software. Also should have ability to graph/look at results over time 7. No spell check in medical record entry area - seriously bad! 8. Must open each patient file separately, and cannot keep files open for the day or week while the patient is in the hospital 9. Estimate making is not efficient 10. Ideally, software should recognize the veterinarian when they log in, and open all the current cases so that they are at their fingertips - does not do this. Or admissions personnel, and open all the day's admissions. 11. can only have 6 or so patient files open at the same time - bums me out EVERY DAY. 12. Program opens in a Task Panel that is never where the clinician wants to go, then 2-3 clicks later you can finally get to the appointment schedule. This is extremely annoying. All of the suggestions and more have been sent down to them on a regular basis over the 7+ years we have used RxWorks. Very little has changed. We were so excited that they finally enabled spell check within the MS Word program on their server, allowing at least the dismissal letters to have some spell check, but really in this day and age, how does it not have spell check in place. Every other program I use (we are talking 20 different types of software I use in my academic life) has spell check. Even this entry is getting spell checked for me. Review Source JW Justin W. Veterinarian Veterinary Used the software for: 2+ years ### "RxWorks Cloud" January 20, 2020 4.0 Overall, a well known and trsuted software that has lead the way in veterinary practice management systems. Does really need some tweaks to modernise and allow more connectivity and versatility Pros Ease of use, compatability with third party companies Cons Dated, Connection via Citrix, data mining is clunky Reason for choosing RxWorks Known Brand Review Source Response from Covetrus Software Services January 23, 2020 Our sincere thanks for your feedback Justin, we really appreciate your insight. We are delighted to hear that you find the system easy to use and that you benefit from the available integrations. We appreciate your feedback on flexibility and modernisation - this is something our team are continually striving to deliver bigger and better things on. Do watch this space! If you'd like to share your ideas for how and where you'd like to see the product develop do feel free to get in touch with our team or join the discussion on our RxWorks Community Forum. https://community.rxworks.com/rxworks\_veterinary\_pms Many thanks again LC Lucy C. Veterinary surgeon Veterinary Used the software for: 2+ years ### "Rx Works works!" October 12, 2016 4.0 Rx works provides everything you need for managing your practice. There are loads of nice features and probably many I haven't made use of yet! The customer support is excellent and you can always speak to an actual person if you come across a problem or query that needs resolving quickly. It is an expensive system and takes a while to learn all the different components. However, I've been very happy with it and look forward to seeing what they offer for the future. Pros I like the layout and automatic features such as automated message manager and reminders. The customer support is very good and everyone I speak to is polite and helpful. Cons It is expensive compared to other PMS on the market and replacement hardware costs a lot from Rx works. They are resistant to make changes that the end user would find useful e.g. viscious dog warnings, integrated phone systems... Review Source Response from Covetrus Software Services January 8, 2018 Hi Lucy, We're glad to hear you are having a great experience with RxWorks! We introduced 'Behaviour Indicators' into RxWorks in the middle of last year. To get access to this feature simply contact your local RxWorks support team to upgrade your version. Thanks, The HSVS team. AD Alan D. Director Veterinary Used the software for: 2+ years ### "RX Works... live up to its name" January 22, 2020 5.0 Pros The software does everything we could ask of it from a clinical point of view. Its intergration with IDEXX and our Supplier is great . Cons Definitely time for an overhaul of its client communications functionality to make our emails look better and be smarter. This is something that I dont want to pay third parties to do when it is nearly there inside Rx. Review Source Response from Covetrus Software Services January 23, 2020 Many thanks for your review Alan, your feedback is hugely valuable to us so thank you for your input. I have passed your feedback onto our product team regarding client communications via RxWorks - might you be willing to participate in our Pilot Site programme to help shape our new solutions and the evolution of functions such as client communication tools? If so reach out to betaclinic@covetrus.com to find out how to get involved. Many thanks again LN Louise N. Practice Manager Veterinary Used the software for: 2+ years ### "Excellent support when required" July 13, 2020 4.0 RX Works does what we need it to and is always improving Pros If you have a support enquiry it is dealt with quickly and most issues can be sorted out on the spot with a team member on the phone. Cons Inventory management needs improvement, too many opportunitie for people to make errors Review Source Response from Covetrus Software Services July 23, 2020 Many thanks for taking the time to leave your review Louise, your feedback and suggestions are vital to the continuous improvement of our RxWorks software. We are delighted to hear that your practice has received excellent support from our team and that any issues have been resolved quickly and efficiently. We will pass your feedback on regarding inventory management to our team to ensure we continue to develop this area to best support your needs. Our thanks again, Covetrus Team PD Pip D. Practice Manager Veterinary Used the software for: 2+ years ### "RxWorks is easy to use and has great customer support" October 11, 2016 5.0 We have been with RxWorks for many years and, at one point during this time, we were looking to find another PMS. However, at the same time, RxWorks had a large internal shake up. Their customer service went from zero to excellent, this was our main problem. They also rolled out a new version which had a new look with better speed and performance. It is a very easy system to pick up if you are new to it and the necessary training is simple. Over the years updates are rolled out overnight and RxWorks provides an on-line manual with the main changes highlighted. It would be more useful for any changes or new product launches to be followed by training days. The "reports" unit is now comprehensive but it came with the new version and no explanation of what was changed/available. The customer support team helps out every time I have a question but I feel I have missed a lot that would have been very helpful at the roll out of the new version. Pros Ease of use day to day. Cons Lack of training for new products. Care Plan. Review Source sS sue S. practise manager Veterinary Used the software for: 2+ years ### "rx works at Forbes Vet Clinic " August 30, 2022 4.0 they are generally very fast and effective in helping us problem solve and rectify problems Pros when i started at the clinic 2 years ago we already had the system up and running i found it easy to use for the whole team and it is easy to teach new team members step by step Cons it definately suits our need at the clinic and for our remote clinic also Review Source CB Connie B. Office Admin Veterinary Used the software for: 2+ years ### "Easy to use" January 13, 2020 4.0 I've been using RXWorks for 10 years now. Its only getting better. The customer services side had come a long way in this time and the functions to use have grown over time also. Pros Its an easy product to use with many functions to implement into your practice. Cons It snot having time to use all the functions available. Review Source Response from Covetrus Software Services January 20, 2020 Our sincere thanks for your review Connie, we really appreciate your honest feedback. Your insight really helps us to continue to make the improvements our clients need to see. We are delighted to hear that as a long standing customer that you have experienced the improvements our team have been working to deliver over the years. Many thanks again GB Gemma B. Practice Administrator Veterinary Used the software for: 2+ years ### "Easy to use software with a great customer support team" October 11, 2016 5.0 We have had RxWorks at our practice for nearly 10 years. Over that time we have had many new staff who have had to use the computer system, everyone has always commented on how easy it is to use and navigate. If you do get an issue their customer support team are amazing ! very patient and knowledgeable, always going above and beyond to assist you. Their online community support is also great, as it allows you to communicate with other RxWorks users to brain storm new ideas or suggestions to be added to future upgrades. I would highly recommend RxWorks, if you are looking for a easy to use well supported software system. Pros It is very easy to use. Able to personalise it to your practice needs. Cons not really Review Source ED Erin D. Head vet nurse Veterinary Used the software for: 2+ years ### "Rx works" January 19, 2020 4.0 Pleasant, small issues here and there but they are generally fixed quick and efficiently with the rx support team Pros All the functions, ease of use and simplicity. Cons The boarding component is seperate and costs extra Review Source Response from Covetrus Software Services January 20, 2020 Sincere thanks for your feedback Erin, your feedback helps our team to ensure we are going in the right direction and making the most of our solutions for our clients. AD Amy D. Registered Deputy Head Veterinary Nurse Used the software for: 2+ years ### "Very logical system" May 13, 2017 4.0 Pros Easy to use even for the most technophobe person. Screens are clear and simple to navigate. Someone is always on hand to talk me through things Cons When there has been a change we don't seem to be informed on the little changes and sometimes I have been doing things a certain way and then all of a sudden its changed and I have no idea how to do it. Also sometimes things are slow to be resolved or im waiting weeks for response ( although after a recent conversation I believe that reason is now because you guys had the wrong email address for me) Review Source KM Keith M. Veterinarian Veterinary Used the software for: 2+ years ### "As a long term user from near the inception rxworks is a satisfactory company with poor support." July 26, 2018 3.0 I know it. Pros Intuitive. Easy to use. Stable. Widely used in the Australian profession. Has been around for a while and seems to continue developing. Cons Has an expensive annual contact with poor support. I've used this program for years and have found them to be expensive and unsympathetic to small practitioners. Review Source JW Jan W. Office Manager Veterinary Used the software for: 2+ years ### "A Great Service" February 3, 2017 5.0 A prompt and reliable service, RxWorks are always there to give support when needed. The system is so user friendly and you literally point and click what you want for great results. With guidance most of the features are easy to set up and use and the support team are so good at making you feel as ease even when you ask what seems the stupidest question! Pros Easy to use, information at the click of a mouse Cons Sometimes the features have limits but then you can't tailor a program for everyone's exact requirements! Review Source RB Richard B. Vet Veterinary Used the software for: 2+ years ### "Need to seriously improve customer support!" January 14, 2020 3.0 Overall like using and have used now for 20 years but absolutely hopeless customer support and have outstanding issues that have been unresolved more months! Pros Good reporting and easy to use. Familiar. Cons Can be inflexible if try to do something a little different Review Source CB Carole B. Regional Operations Manager Used the software for: 2+ years ### "Feedback regarding Sharon Kibble " June 27, 2016 5.0 Thank you for your work Sharon! Sharon has been working with the Vets4Pets group for year and is always available to help us. Her knowledge of the product is excellent , her understanding of the industry is remarkable and her dedication to her clients is beyond expectation. Thank you for your work. Carole from Vets4Pets / VetPartners Australia. Pros flexible and user friendly Cons Still waiting for Bpay Review Source TD Tim D. Business Manager Used the software for: ### "Excellent product" February 23, 2010 4.0 As we were looking to go with a new system, I looked at the functionality of Avimark, Cornerstone, RxWorks, Impromed, and DV Maxx. None offered the full capabilities of RxWorks and none could show us how we were going to generate additional revenues while experiencing low to no missed charges, like RxWorks did. I was told that the system was designed by veterinarians to mirror daily tasks, and we confirmed that. Pros RxWorks has provided us with a solution that pretty much automates alot of the activity that we were doing manually. Further, it is a smart system that has a lot of functionality built into it that other solutions didn't offer. Their product includes sms (text) messaging, automated billing (we are no longer missing any charges), healthcare manager (which helps us with standards of care compliancy), it even automates all of the communications and the client eduction. Their system is designed for practices who want to be completely paperless as they utilize EMR technology. Cons I wish they offered more training. Further, they are a bit on the high side in pricing but with their ROI matrix we are confident that we recoup the cost within 4 months. The software isn't the prettiest (looks a bit clunky) Review Source VR Verified Reviewer Kennel Assistant Veterinary Used the software for: 6-12 months ### "Great customer support with RxWorks" March 21, 2019 5.0 Pros I like how easy it is to learn how to use it and being able to personalize as needed. Cons No ability to integrate into Google Calendar. Review Source Response from Covetrus Software Services January 20, 2020 Many thanks for taking the time to leave your review. We really appreciate the feedback and hear that you find the system easy to use and benefit from the ability to personalise. We'll of course, pass your feedback over regarding calendar integration. JC Justin C. Used the software for: 2+ years ### "RxWorks review" July 30, 2016 4.0 We did go through a data merge process which was not as smooth as hoped, but otherwise generally good support from tech team. A one on one conversation regarding new capabilities was helpful. The software has a lot of capabilities, and sometimes these remain unused without being introduced to them. Pros Layout is great, easy to navigate around the front end. In particular the appointment screen and movement between patient files and appointment screen is excellent. Review Source MA Michael A. Veterinary Technician Veterinary Used the software for: I used a free trial ### "Easy to use" November 23, 2018 4.0 Pros I think the user interface is smooth and easy to understand. Much of the automated features are great. I love that I can communicate with clients through it with ease. Customer service is always great. Cons The price range is a little high compared to similar products, but it gets the job done. There are some integrations I think could be helpful, with phones for one and warning options for future recognition. Review Source Similar Products Featured