# Reelo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Reelo Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/10010780/Reelo --- # Reelo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Reelo ## What is Reelo? Reelo is a smart customer engagement and marketing platform for Restaurant and Retail businesses. It helps businesses to be in touch with their customer with Loyalty program, whatsapp campaigns, referral program and much more. ## What is Reelo used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹30000 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reelo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://reelo.io&name=Reelo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reelo 3.7 (6) VS. [4.9 (3,493)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price ₹30000 Per User, Per Year Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.9 (3,493) Value For Money 3.2 (6) Value For Money 4.9 (3,130) Customer Service 4.0 (6) Customer Service 4.9 (3,187) ## Reelo alternatives [4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (474)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (190)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [View all alternatives](https://www.capterra.com/p/10010780/Reelo/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Loyalty Program 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Campaign Analytics 3.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Customer Activity Tracking 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important A report showing what actions customers perform Customer History 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Customer Profiles 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Transaction History 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Reelo 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A report showing what actions customers perform Access previous interactions or concerns to maintain customer relationships Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Log and store the source of contacts/leads Strategize and implement rewards for returning customers, employees and other members Send promotional campaigns or transactional messages via text messages Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 3.2 (6) Free Trial Free Version Growth Yearly ₹30,000 Per User,Per Year Value for money 3.2 (6) 3.2 Based on 6 reviews ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 3.7 Based on 6 reviews Filter by rating 5(3) 4(1) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Owner Food & Beverages ### "Never use Reelo" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 31, 2026 Customers get loyalty cashback, which works fine. However, this work with other platforms, with 40% of the fees I paid to Reelo Terrible experience Pros I only liked their loyalty program; apart from this nothing else is working smoothly; there are so many bugs. Cons The auto campaign doesn't work properly; my restaurant name in the message automatically gets changed to some other restaurant, and customers start getting messages with the wrong restaurant name. The tech team is not doing anything. Alternatives considered [Petpooja](https://www.capterra.com/p/172163/Petpooja-Restaurant-Management-Platform/) Reasons for choosing Reelo This was my mistake, considering Reelo.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aniruddh B. Marketing Manager Food Production ### "A Simple, Scalable Loyalty Platform That Delivers Results" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 25, 2026 Overall, our experience with Reelo has been very positive. It has helped us turn customer loyalty into a structured, measurable program rather than a manual or discount-driven effort. The platform is easy for our teams to use, customers understand the rewards quickly, and we’ve seen stronger repeat behavior and engagement as a result. Pros Turns Loyalty Into Real Business Impact, Extremely Simple for Customers, Strong First-Party Customer Data Ownership, Easy to Execute at Store Level, Scalable at Brand Level Cons Deeper Customization for Advanced Campaigns, Lack of Richer Analytics & Predictive Insights, Deeper POS & Tech Integrations, Learning Curve for Strategic Use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Assistant Marketing Manager Restaurants ### "Average experience but can get better with few improvements" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 November 6, 2025 Overall good but needs a lot of improvement as it needs to meet F&B standards expecially related to customer care. Pros Ease of use of the interface, the data capture mechanism and ease of undertaking whatsapp marketing campaign's. Cons Glitches while redemption, customer care support which is still lacking on weekends as f&b this is highly critically. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Navin D. Founder Restaurants ### "Excellent CRM for retention marketing , feedback collection and whatsapp campaigns." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 I am using it from last 3 years and it has helped our business grow. I will recommend this CRM software to all restaurant and retail businesses. Pros Easy to use. Value for money. Gives lot of insights about customers, captures feedback, generates QR codes, automated whatsapp campigns, segments customer, integrates with billing software. Cons Customer service. They need to work on thier customer service as they ticket resolution takes lot of time. But account manager is very active and respinsive. Switched from [Botosynthesis](https://www.capterra.com/p/276173/Botosynthesis/) Reelo was cheaper and it was complete CRM but Botosynthesis was just whatsapp and instagram management tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Muthukumar M. Proprietor Apparel & Fashion ### "Great loyalty tool for retail businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 5, 2025 Great experience. Reelo made it easy to manage customer loyalty and increased repeat customers for our store. Pros Reelo makes customer loyalty easy and effective. The reward points system encourages repeat customers, and the automated messages help us stay connected with shoppers at the right time. Very simple to use and perfect for retail stores. Cons Everything works well, but I wish automated messages supported Tamil, since many of our customers prefer it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Puneet G. Owner Restaurants ### "Grow the business with Reelo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2024 After purchasing my subscription, I get my relationship manager \[sensitive content hidden\]. She has onboard my resturant and activate all features.Great Experience with her. Pros I like the customer care service the topmost. Features are also great. Cons I have get the solution every time without any hurdle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)