# Brightsquid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Brightsquid the right Patient Engagement solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10010800/Brightsquid/reviews --- Brightsquid 4.8 (10) [View alternatives](https://www.capterra.com/p/10010800/Brightsquid/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Brightsquid Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PD Patty D. HIA & Policy Risk Analyst Higher Education Used the software for: 2+ years ### "Brightsquid, our best tool for security compliance!" July 14, 2023 5.0 Pros The confidence of secure communication with our patients and colleagues. The support the provide whenever necessary is amazing, efficient and with quick results. Cons The colleagues that try to gain access when setting up their accounts with us, the automated choice of a clinic to join results in the person trying to join our clinic. Reason for choosing Brightsquid The ability to contact and converse with patients not just colleagues. The opportunity for patients to contact us without having us to initiate the conversation. Review Source MP Michele P. Psychologist and Office Manager Mental Health Care Used the software for: 2+ years ### "I highly recommend Brightsquid!" July 27, 2023 5.0 We have always received great customer support and the system performs exceptionally well. Pros It is simple to set patients up in the system. The templates allow us to quickly send forms, reminders, and other information. Once paperwork is complete, it is simple to access to add to files. Cons It would be great if there was an appointment reminder system that did not have to be integrated into a billing system. Review Source NJ Nimet J. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Brightsquid use" July 14, 2023 4.0 Neutral Pros Privacy in communication about staff and patient details. Cons Difficult or confusing to use. I have only received and not used to send messages. Review Source RB Richard B. Urologic Surgeon Health, Wellness and Fitness Used the software for: 2+ years ### "Brightsquid" July 15, 2023 5.0 Good - we use it a ton and most patients enjoy it. It's a flood gate when patients have this access . Pros It gives patient a secure way to message the health care team. Cons It's a beast - we have to limit hours of operation as pts will send 911 messages. It is most difficult for older people for sure. Review Source KF Kim F. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Brightsquid a bright star" July 18, 2023 5.0 Pros Ease of use compared to other products. A free product from our national association also works but is clumsy by comparison. Cons Bulk mailing to other health professionals is not as easy as the bulk mailing to patients Reason for choosing Brightsquid Works much better than Canadian Dental Association's product Review Source AG Angela G. Business Manager Medical Practice Used the software for: 2+ years ### "Great product helps us care for our patients the best way possible!" July 14, 2023 5.0 We have become more HIPPA compliant Pros Templates are quick and easy to use, so I am able to do my job more efficiently Cons Instant messaging could be added as many patients respond to text faster than email Review Source JW Julie W. Treatment coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of use" July 27, 2023 5.0 Pros This is a great way to communicate with colleagues and other professionals in a safe manner and it is easy to use Cons Need more options or a spot to add your own option on the drop down boxes when sending info to other professionals Review Source RS Rabab S. Medical office assistant Hospital & Health Care Used the software for: 6-12 months ### "Brightsquid rocks" July 14, 2023 5.0 Pros It keeps patients material confidential Cons Patient find it difficult to sign up as new customers Review Source KT Karen T. Dental Assistant Hospital & Health Care Used the software for: 1-2 years ### "How Much I've Enjoyed Brightsquid" July 14, 2023 5.0 Pros Our office was introduced to Brightsquid around 3 years ago, and it's made our office run smoothly. Cons I cannot really think of anything I dislike about Brightsquid Review Source CL Chris L. Physician Hospital & Health Care Used the software for: 6-12 months ### "Brightsquid is a good option for secure communication with patients" July 14, 2023 4.0 I am happy that I have a product that I can trust to provide a secure portal for my patients. The important features are readily available so I don't have to spend extra time figuring things out. And it's been clear enough that my staff have incorporated it into their workflows. Pros I like that the interface is clean and the site is responsive. They have cleared sought user feedback to have useful features at the forefront. Cons It look a few attempts to get my templates working the way I wanted them. I wished there was a "Preview" function so I could see how things looked, rather than saving the template, going back to it, re-editing, saving, then going back, etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.