# Brightsquid Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Brightsquid the right Patient Engagement solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010800/Brightsquid/reviews

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Brightsquid

4.8 (10)

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Last updated March 13th, 2026

# Reviews of Brightsquid

Ease of use

4.6

Customer Service

4.6

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PD

Patty D.  
HIA & Policy Risk Analyst  
Higher Education  
Used the software for: 2+ years

### "Brightsquid, our best tool for security compliance!"

July 14, 2023

5.0

Pros

The confidence of secure communication with our patients and colleagues. The support the provide whenever necessary is amazing, efficient and with quick results.

Cons

The colleagues that try to gain access when setting up their accounts with us, the automated choice of a clinic to join results in the person trying to join our clinic.

Reason for choosing Brightsquid

The ability to contact and converse with patients not just colleagues. The opportunity for patients to contact us without having us to initiate the conversation.

Review Source

MP

Michele P.  
Psychologist and Office Manager  
Mental Health Care  
Used the software for: 2+ years

### "I highly recommend Brightsquid!"

July 27, 2023

5.0

We have always received great customer support and the system performs exceptionally well.

Pros

It is simple to set patients up in the system. The templates allow us to quickly send forms, reminders, and other information. Once paperwork is complete, it is simple to access to add to files.

Cons

It would be great if there was an appointment reminder system that did not have to be integrated into a billing system.

Review Source

NJ

Nimet J.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Brightsquid use"

July 14, 2023

4.0

Neutral

Pros

Privacy in communication about staff and patient details.

Cons

Difficult or confusing to use. I have only received and not used to send messages.

Review Source

RB

Richard B.  
Urologic Surgeon  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Brightsquid"

July 15, 2023

5.0

Good - we use it a ton and most patients enjoy it. It's a flood gate when patients have this access .

Pros

It gives patient a secure way to message the health care team.

Cons

It's a beast - we have to limit hours of operation as pts will send 911 messages. It is most difficult for older people for sure.

Review Source

KF

Kim F.  
Doctor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Brightsquid a bright star"

July 18, 2023

5.0

Pros

Ease of use compared to other products. A free product from our national association also works but is clumsy by comparison.

Cons

Bulk mailing to other health professionals is not as easy as the bulk mailing to patients

Reason for choosing Brightsquid

Works much better than Canadian Dental Association's product

Review Source

AG

Angela G.  
Business Manager  
Medical Practice  
Used the software for: 2+ years

### "Great product helps us care for our patients the best way possible!"

July 14, 2023

5.0

We have become more HIPPA compliant

Pros

Templates are quick and easy to use, so I am able to do my job more efficiently

Cons

Instant messaging could be added as many patients respond to text faster than email

Review Source

JW

Julie W.  
Treatment coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ease of use"

July 27, 2023

5.0

Pros

This is a great way to communicate with colleagues and other professionals in a safe manner and it is easy to use

Cons

Need more options or a spot to add your own option on the drop down boxes when sending info to other professionals

Review Source

RS

Rabab S.  
Medical office assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Brightsquid rocks"

July 14, 2023

5.0

Pros

It keeps patients material confidential

Cons

Patient find it difficult to sign up as new customers

Review Source

KT

Karen T.  
Dental Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "How Much I've Enjoyed Brightsquid"

July 14, 2023

5.0

Pros

Our office was introduced to Brightsquid around 3 years ago, and it's made our office run smoothly.

Cons

I cannot really think of anything I dislike about Brightsquid

Review Source

CL

Chris L.  
Physician  
Hospital & Health Care  
Used the software for: 6-12 months

### "Brightsquid is a good option for secure communication with patients"

July 14, 2023

4.0

I am happy that I have a product that I can trust to provide a secure portal for my patients. The important features are readily available so I don't have to spend extra time figuring things out. And it's been clear enough that my staff have incorporated it into their workflows.

Pros

I like that the interface is clean and the site is responsive. They have cleared sought user feedback to have useful features at the forefront.

Cons

It look a few attempts to get my templates working the way I wanted them. I wished there was a "Preview" function so I could see how things looked, rather than saving the template, going back to it, re-editing, saving, then going back, etc.

Review Source

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