# Requestia IT Service Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Requestia IT Service Management Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/10010869/Requestia-IT-Service-Management --- # Requestia IT Service Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Requestia IT Service Management ## What is Requestia IT Service Management? Requestia IT Service Management software helps companies adopt ITIL best practices. It includes modules for managing service desk, incidents, problems, changes, service catalog, and more to improve IT process maturity and support digital transformation. The software provides configurable workflows and process automation. ## What is Requestia IT Service Management used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Requestia IT Service Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://requestia.com/&name=Requestia IT Service Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Requestia IT Service Management 4.7 (16) VS. [4.6 (1,524)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (16) Ease Of Use 4.5 (52) Value For Money 4.7 (14) Value For Money 4.5 (51) Customer Service 4.8 (15) Customer Service 4.4 (52) ## Requestia IT Service Management alternatives [4.5 (687)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/10010869/Requestia-IT-Service-Management/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Management 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Service Level Agreement (SLA) Management 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Problem Management 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Customizable Fields 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Reporting & Statistics 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Service Catalog 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Database containing accurate and up-to-date information on all operational services Requestia IT Service Management 23 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Track and monitor efficient handling of all changes/transitions Identify component attributes like servers, hardware, software, and manage relationships across all services Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Creation and customization of dashboards Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (16) 4.3 Based on 16 reviews ## Pricing Value for money 4.7 (14) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (14) 4.7 Based on 14 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (15) 4.8 Based on 15 reviews ## User reviews Overall rating 4.7 Based on 16 reviews Filter by rating 5(11) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Winne R. Analista de Suporte de TI Information Technology and Services ### "Bom sistema" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 21, 2024 Pros Uso intuitivo tanto para usuários quanto para adms. Cons A extração de relatórios convencional nem sempre atende as necessidades. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Analista de desenvolvimento Information Technology and Services ### "Minha experiência diária " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2024 Pros Interface amigável para o usuário e sistema robusto. Cons Consulta de chamados, não poder consultar em massa por um txt ou lista Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ramir A. Analista de Processos e Projetos Civic & Social Organization ### "Sistema simples, mas pratico e econômico " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 11, 2024 Em maneira geral o sistema possui um ótimo custo x benefício em comparação com outros lideres de mercado. Utilizamos ele na organização há mais de 10 anos. Pros So utilizamos o modulo de ITSM,.O sistema é bem completo, simples e de fácil uso. Cons A parte de UI\\UX poderia ser mais personalizada para o padrão de branding de cada organização. A parte de extração de indicadores e relatórios precisa ser aprimorada. Não possui a funcionalidade de extrair dados dos formulários de cada processo. Sendo necessário a utilização de query SQL pra isso. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Adriel B. Coordenador de TI Primary/Secondary Education ### "Ferramenta de fácil adaptação e usabilidade. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 10, 2024 Uma boa experiência, atendendo a todos os requisitos críticos da instituição. Nada a reclamar, atende as expectativas. Pros A facilidade na utilização e aprendizado aos usuários, visto ser intuitivo. Cons A disponibilidade de relatórios/BIs personalizados. Reasons for choosing Requestia IT Service Management Custo benefício e funcionalidades disponíveis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Adryan D. Analista de Suporte Hospitality ### "Viva a tecnologia e a digitalização dos serviços!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 9, 2024 Pros A possibilidade de medirmos e levantarmos informações de um processo é essencial para planejamento e a melhoria continua do mesmo e o Requestia nos dar muito poder no que diz a isso, podemos emitir relatórios personalizados de acordo com cada serviço e criarmos indicadores que uma visibilidade do processo que nunca teríamos sem o Software. A personalização de fluxos de atendimentos e de formulário também é uma função super útil e com isso temos um maior possibilidades de decisão. Os workflows de aprovação também automatiza e digitaliza processos que antes precisavam de assinatura. Cons A personalização de layout dos formulário é um pouco fraca, não há liberdade para posicionarmos campos um ao lado do outro por exemplo. A visualização e auditoria do histórico das solicitações é complexa, encontrar informações referentes ao chamado ou ações de atendimento é um processo muito doloso e leva tempo para os cliente se familiarizar com a plataforma. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joao Henrique M. ANALISTA DE SISTEMAS Primary/Secondary Education ### "Requestia Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 9, 2024 Pros Praticidade, facilidade de interação, telas intuitivas. Cons Processo de atualização de versão poderia ser mais simplificado. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jean C. Analista de TI Information Technology and Services ### "Uma ferramenta completa " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Este ano completo 2 anos utilizando a ferramenta diariamente, e tudo que posso dizer é que o Requestia é incrivelmente completo e nos atende super bem. Pros A facilidade de integrar api's e queryes de consultas Cons O módulo de planilhas não funciona muito bem e utilizar uma planilha como base de dados em alguns casos pode ser a decisão mais simples para dar autonomia de edição aos usuários. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Robson A. Analista de sistemas Information Technology and Services ### "Gerenciamento de chamados com Requestia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Pros Gosto da facilidade de implementar/ajustar os wokflows Cons Gestão de ativos, ainda não utilizamos utilizamos esta função. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Marcio C. Assessor Jurídico Civic & Social Organization ### "Requestia é uma ótima ferramenta" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2023 Pros Sou Advogado e Assessor Jurídico e trato a maior partes das demandas legais internas da minha organização por meio do Requestia. É uma ferramenta fácil de usar, intuitiva e com respostas rapidas tanto para o Administrador quanto para o usuário. Cons A aparência da ferramenta poderia ser melhor e mais moderna. Reasons for choosing Requestia IT Service Management Melhor custo benefício. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FC Felipe C. Analista de Desenvolvimento de Software Health, Wellness and Fitness ### "Ótimo CSC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 1, 2023 Tanto para mim como administrador quanto para os usuários e analistas o Requestia veio como um transformador no relacionamento de pedidos internos dentro da org. A transparência no catálogo de serviços dos departamentos ajuda bastante usuários novos a descobrir recursos da organização. Além de termos segurança no tratamento de informações entre funcionários. Pros Além de resolver com qualidade todos os problemas que um CSC se propõe, ainda abre possibilidades para customizações muito profundas, podendo atuar como um disparador de RPAs e tendo plenas capacidades de realizar ações http em sistemas Restful. O suporte rápido em português e a possibilidade de terceirização do deploy em nuvem trás muito conforto a equipe de TI e desenvolvimento. Cons Apesar de ser um sistema nativamente web que usa bibliotecas relativamente atuais, acredito que a interface deixa um pouco a desejar no apelo ao usuário comum. A falta de reatividade nativa também é uma caixa comum, sendo o botão de atualizar uma das reclamações mais comuns dos usuários da plataforma, os recursos de recarregamento automático até contornam um pouco essa dificuldade, mas parece mais uma solução temporária. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10010869/Requestia-IT-Service-Management/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)