--- title: "Requestia IT Service Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Requestia IT Service Management Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/10010869/Requestia-IT-Service-Management/" page_type: "product" language: "en" --- # Requestia IT Service Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Requestia IT Service Management ## What is Requestia IT Service Management? Requestia IT Service Management software helps companies adopt ITIL best practices. It includes modules for managing service desk, incidents, problems, changes, service catalog, and more to improve IT process maturity and support digital transformation. The software provides configurable workflows and process automation. ## What is Requestia IT Service Management used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Requestia IT Service Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://requestia.com/&name=Requestia IT Service Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Requestia IT Service Management 4.7 (16) VS. [4.6 (1,800)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (16) Ease Of Use 4.5 (52) Value For Money 4.7 (14) Value For Money 4.5 (51) Customer Service 4.8 (15) Customer Service 4.5 (52) ## Requestia IT Service Management alternatives [4.5 (773)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (521)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (1,464)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10010869/Requestia-IT-Service-Management/alternatives/) ## FAQs about Requestia IT Service Management Overview ### Which roles and teams benefit most from Requestia IT Service Management? Requestia IT Service Management is most used by IT analysts, support teams, developers, and technology coordinators who need to organize service requests, track incidents, and manage internal support workflows. Project and process leaders use it to standardize operations, while IT managers and legal or administrative stakeholders gain visibility into approvals, priorities, and service delivery. Answer based on 16 reviews Overview ### What company size and industries is Requestia IT Service Management built for? Requestia IT Service Management is built for enterprises, which make up 62% of reviewers, especially in Information Technology and Services at 25%. It is also used by midsize businesses and small businesses at 19% each, with additional adoption in Civic & Social Organization at 19% and Hospitality at 12%, primarily for ITSM. Answer based on 16 reviews Features and Usability ### What are the key features of Requestia IT Service Management? Requestia IT Service Management offers help desk management, incident management, problem management, and change management for IT support workflows. It also includes a self service portal, client portal, service catalog, SLA management, approval process control, alerts and notifications, asset tracking, inventory management, customizable forms, custom reports, and role-based permissions. Integrations ### Which third-party tools and platforms does Requestia IT Service Management integrate with? Requestia IT Service Management integrates with Jira, Microsoft Entra ID, and ServiceNow, plus reviewer-mentioned connections to Microsoft SharePoint and SAP S/4HANA Cloud. These integrations cover identity management, IT service workflows, document sharing, and ERP-linked processes. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Requestia IT Service Management offer? Requestia IT Service Management offers live online training. This format supports guided instruction with a trainer, allowing teams to review setup steps, ask questions, and learn product functions in a scheduled session. Getting Started and Support ### What customer support options does Requestia IT Service Management offer? Requestia IT Service Management provides email/help desk and phone support. These are the only support channels listed in the catalog data, and no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 816 ITSM reviews Capterra reviewers highlight these as the features buyers care about most when choosing ITSM software: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Requestia IT Service Management supports **Asset Tracking** and **Incident Management**, helping teams keep visibility into IT assets and respond to service disruptions more effectively. However, it does not offer **Support Ticket Management**. Instead, it provides other important capabilities that reviewers also value, including **Alerts/Notifications** (**47%**), **Service Level Agreement (SLA) Management** (**52%**), and **Problem Management** (**45%**). These features help businesses stay aware of urgent issues, track service commitments, and address root causes, allowing teams to maintain service quality and improve response processes. Asset Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Incident Management 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Alerts/Notifications 4.5 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Service Level Agreement (SLA) Management 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Problem Management 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Customizable Fields 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Requestia IT Service Management 23 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Change Management: Track and monitor efficient handling of all changes/transitions - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard Creation: Creation and customization of dashboards - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (16) 4.3 Based on 16 reviews ## Pricing Value for money 4.7 (14) ### Starting price Free trial not available Value for money 4.7 (14) 4.7 Based on 14 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (15) 4.8 Based on 15 reviews ## User reviews Overall rating 4.7 Based on 16 reviews Filter by rating 5(11) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Winne R. Analista de Suporte de TI Information Technology and Services ### "Bom sistema" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 21, 2024 Pros Uso intuitivo tanto para usuários quanto para adms. Cons A extração de relatórios convencional nem sempre atende as necessidades. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Analista de desenvolvimento Information Technology and Services ### "Minha experiência diária " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2024 Pros Interface amigável para o usuário e sistema robusto. Cons Consulta de chamados, não poder consultar em massa por um txt ou lista Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ramir A. Analista de Processos e Projetos Civic & Social Organization ### "Sistema simples, mas pratico e econômico " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 11, 2024 Em maneira geral o sistema possui um ótimo custo x benefício em comparação com outros lideres de mercado. Utilizamos ele na organização há mais de 10 anos. Pros So utilizamos o modulo de ITSM,.O sistema é bem completo, simples e de fácil uso. Cons A parte de UI\\UX poderia ser mais personalizada para o padrão de branding de cada organização. A parte de extração de indicadores e relatórios precisa ser aprimorada. Não possui a funcionalidade de extrair dados dos formulários de cada processo. Sendo necessário a utilização de query SQL pra isso. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Adriel B. Coordenador de TI Primary/Secondary Education ### "Ferramenta de fácil adaptação e usabilidade. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 10, 2024 Uma boa experiência, atendendo a todos os requisitos críticos da instituição. Nada a reclamar, atende as expectativas. Pros A facilidade na utilização e aprendizado aos usuários, visto ser intuitivo. Cons A disponibilidade de relatórios/BIs personalizados. Reasons for choosing Requestia IT Service Management Custo benefício e funcionalidades disponíveis. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AD Adryan D. Analista de Suporte Hospitality ### "Viva a tecnologia e a digitalização dos serviços!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 9, 2024 Pros A possibilidade de medirmos e levantarmos informações de um processo é essencial para planejamento e a melhoria continua do mesmo e o Requestia nos dar muito poder no que diz a isso, podemos emitir relatórios personalizados de acordo com cada serviço e criarmos indicadores que uma visibilidade do processo que nunca teríamos sem o Software. A personalização de fluxos de atendimentos e de formulário também é uma função super útil e com isso temos um maior possibilidades de decisão. Os workflows de aprovação também automatiza e digitaliza processos que antes precisavam de assinatura. Cons A personalização de layout dos formulário é um pouco fraca, não há liberdade para posicionarmos campos um ao lado do outro por exemplo. A visualização e auditoria do histórico das solicitações é complexa, encontrar informações referentes ao chamado ou ações de atendimento é um processo muito doloso e leva tempo para os cliente se familiarizar com a plataforma. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Joao Henrique M. ANALISTA DE SISTEMAS Primary/Secondary Education ### "Requestia Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 9, 2024 Pros Praticidade, facilidade de interação, telas intuitivas. Cons Processo de atualização de versão poderia ser mais simplificado. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jean C. Analista de TI Information Technology and Services ### "Uma ferramenta completa " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Este ano completo 2 anos utilizando a ferramenta diariamente, e tudo que posso dizer é que o Requestia é incrivelmente completo e nos atende super bem. Pros A facilidade de integrar api's e queryes de consultas Cons O módulo de planilhas não funciona muito bem e utilizar uma planilha como base de dados em alguns casos pode ser a decisão mais simples para dar autonomia de edição aos usuários. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Robson A. Analista de sistemas Information Technology and Services ### "Gerenciamento de chamados com Requestia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Pros Gosto da facilidade de implementar/ajustar os wokflows Cons Gestão de ativos, ainda não utilizamos utilizamos esta função. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Marcio C. Assessor Jurídico Civic & Social Organization ### "Requestia é uma ótima ferramenta" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2023 Pros Sou Advogado e Assessor Jurídico e trato a maior partes das demandas legais internas da minha organização por meio do Requestia. É uma ferramenta fácil de usar, intuitiva e com respostas rapidas tanto para o Administrador quanto para o usuário. Cons A aparência da ferramenta poderia ser melhor e mais moderna. Reasons for choosing Requestia IT Service Management Melhor custo benefício. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FC Felipe C. Analista de Desenvolvimento de Software Health, Wellness and Fitness ### "Ótimo CSC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 1, 2023 Tanto para mim como administrador quanto para os usuários e analistas o Requestia veio como um transformador no relacionamento de pedidos internos dentro da org. A transparência no catálogo de serviços dos departamentos ajuda bastante usuários novos a descobrir recursos da organização. Além de termos segurança no tratamento de informações entre funcionários. Pros Além de resolver com qualidade todos os problemas que um CSC se propõe, ainda abre possibilidades para customizações muito profundas, podendo atuar como um disparador de RPAs e tendo plenas capacidades de realizar ações http em sistemas Restful. O suporte rápido em português e a possibilidade de terceirização do deploy em nuvem trás muito conforto a equipe de TI e desenvolvimento. Cons Apesar de ser um sistema nativamente web que usa bibliotecas relativamente atuais, acredito que a interface deixa um pouco a desejar no apelo ao usuário comum. A falta de reatividade nativa também é uma caixa comum, sendo o botão de atualizar uma das reclamações mais comuns dos usuários da plataforma, os recursos de recarregamento automático até contornam um pouco essa dificuldade, mas parece mais uma solução temporária. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10010869/Requestia-IT-Service-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.