--- title: "Captive WiFi Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Captive WiFi Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/10010883/Captive-WiFi/" page_type: "product" language: "en" --- # Captive WiFi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Captive WiFi ## What is Captive WiFi? Cloud-based customer satisfaction tool that helps capture user data, get insights via feedback and optimize with footfall analysis. ## What is Captive WiFi used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Captive WiFi?[Manage this product listing](https://www.g2.com/products/captive-wifi/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Captive WiFi 5.0 (1) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (10,499) Value For Money 5.0 (1) Value For Money 4.4 (6,536) Customer Service 5.0 (1) Customer Service 4.3 (5,845) ## Captive WiFi alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Captive WiFi Features and Usability ### What are the key features of Captive WiFi? Captive WiFi offers CRM as its core feature, along with feedback management, survey and poll management, and performance metrics. These features support collecting customer input, organizing contact data, and tracking results from captive portal interactions. Getting Started and Support ### What training and onboarding options does Captive WiFi offer? Captive WiFi provides live online training and documentation. Live online sessions support guided setup and direct instruction, while documentation gives teams written reference material for self-paced review and feature guidance. Getting Started and Support ### What customer support options does Captive WiFi offer? Captive WiFi provides email/help desk, FAQ/forum, knowledge base, and chat support. Support experiences are not described in reviewer feedback here, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer satisfaction software: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Captive WiFi includes **Feedback Management**, giving teams a direct way to collect and review customer input. However, it does not offer **Customer Experience Management** or **Customizable Forms**. Instead, it provides **Survey/Poll Management** (**43%**), which can still help businesses gather opinions and measure satisfaction across customer interactions, helping teams spot issues faster and improve service decisions over time. Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Performance Metrics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey/Poll Management Create and administer polls and surveys Captive WiFi 4 features ### All Features - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Survey/Poll Management: Create and administer polls and surveys --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CW Christopher W. Owner Farming ### "Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 27, 2023 When interacting at trade shows and the like it is important to have the ability to connect our client base, new as well as active with opportunities in our product line. Captive WiFi allows us the luxury of seamless connection between the two. Pros A blessing for our business, as often we have team members at shows or markets that will rely on the platform to enable purchases on the spot by connecting us to our home base. Cons We have not found any feature worth mentioning here Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.