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"Good for live events, but still has some bugs"
Heejin H. - consultantNovember 26, 2023
STARTING PRICE
$1490
per year
flat rate
EASE OF USE
4.5/5
Based on Capterra user reviews
RingCentral Events is a venue for hosting virtual and hybrid events, providing a flexible, scalable, and interactive event experience that most closely reproduces an in-person event online. There are core features to each RingCentral Event: the Reception, Stage, Sessions, Networking, and Expo area — each delivers a unique and personal interaction over live video for your attendees, sponsors, speakers, and vendors. You get registration, live streaming, email, and analytics all included, no need to stack separate platforms. It works with pre-recorded content, live broadcasts, and RTMP streams so you can keep things simple or go all out with video production. Organizers have full access to change anything about their event at any time. Whether you're hosting a 50-person meetup or a 50,000 person conference, join thousands of organizations around the world using RingCentral Events to accomplish their community and marketing objectives.
Provider
RingCentral
Located In
United States
Foundation
1999
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation
Support
Email/Help Desk, Knowledge Base, Chat
Content Source: RingCentral Events
Green rating bars show the winning product based on the average rating and number of reviews.
RingCentral Events Reviews
Pros
The easy set-up, great user-guidance through the help center and customer support managers and the great experience for our attendees.
This was a great platform to help connect our Business Resource Groups members online in a new and exciting way. We were able to leverage the stage, sessions, and networking parts of the platform.
Sessions work really well, we love hosting Q&A sessions in the sessions tab. The speed networking is great too and would love to see some more features added.
The real benefit comes when an attendee loves how easy it is for them to just download the app and use it. It's very intuitive and easy to navigate.
Cons
And when we asked them to change the start date of our contract due to that delay it again took them 4 months to respond and finally we received a negative response—still trying to resolve this.
Also, we could never get Google Analytics to work. We submitted a ticket, was told they would look into it but no one ever circled back to fix the issue or tell us what went wrong.
There is no printing feature to have your event program on paper although the idea is to avoid a paper program but sometimes you have a few attendees that will not have a phone.
I was missing a couple of features a scanner to monitor attendance to our event (which I understand is maybe too specific to our needs) and the information under exhibitors has a limited layout.
Most Recent Video User Review for RingCentral Events
SEE ALL VIDEO REVIEWS
Buggy video conferencing software
Heejin H.
"One off event - easy to use and affordable"
Overall: We really enjoyed using it, really easy to explain to others and it helped us host an event for the first time virtually that we were unsure about. Took some of the fear out of going virtual for the first time.
Pros: The way the video staging was set up with back stage areas where we could tee up guests etc. We liked that it didn't take much to explain to speakers how to use it.
Cons: Was hard to test the back of house functionality with only one computer / log in but easy to check with multi-users.
"Good for live events, but still has some bugs"
Pros: I researched a few different virtual event platforms (Whova, BlueJeans) before recommending that our organization move forward with Hopin. It had all the critical features for a virtual event (video conferencing, downloadable analytics, registration, and options for "networking" and "main stage" events). It also had a clean cut design that was intuitive and easy to use - which was critical to us because we knew that promoting an event that would require users to create an account for a new software would be a potential barrier. It was easy and intuitive for attendees/viewers to use. As a small nonprofit organization, we were also able to use the platform for a relatively affordable price.
Cons: At the time I used Hopin, there were no options to live stream the video conferencing to Facebook or Youtube. There were also no options for captions. Hopin uses its own video conferencing software, but I think it would be better if it integrated Zoom instead as Zoom has live stream and captioning features. Furthermore, we did many rehearsals with speakers before our live event, but on the day of the event, the video conferencing audio did not work for 1 speaker. To this day, I'm not sure what the issue was. I think it was difficult for speakers to get acclimated to Hopin's video conferencing (another reason I think it would have been better to choose a platform that integrates Zoom, which (most) everyone knows how to use).
"It took Ring Central 45 days to activate the account."
Overall: We worked with Rİng Central for their new product Hopin. It took Rİng Central 45 days to activate our account and we could not host events during this period. And when we asked them to change the start date of our contract due to that delay it again took them 4 months to respond and finally we received a negative response—still trying to resolve this. As a long-time Hopin customer, I find it sad to read bad reviews like ours in recent months.
Pros: I like the attendee experience and overall UI.
Cons: The onboarding process was not effective.
"Lots of virtual event options out there but we chose Hopin"
Overall: Our event development agency works with clients who need to replace in-person programs with online events, often quickly. The Hopin team has helped us figure out the work flow and the platform lends itself to setting up a demo and then the actual event very quickly. Attendees and exhibitors alike can figure out how to navigate in a couple of minutes - and that's the key to a successful event.
Pros: Hopin is very intuitive and when trying to convert a live in-person event to a live online event this is the platform that most matches functionality and hitting the objectives sponsors and exhibitors seek. Their development team is quite responsive to suggestions for further improvements...wouldn't even know whom to call at some of the competing platforms.
Cons: Pricing is creeping up with the various updates and as Hopin grows; company has experienced some growing pains in their first year but is catching up quickly.
"Great potential"
Overall: Overall our experience was good with Hopin, but there are definitely things that need to be fixed in the platform. I mentioned most of our issues above, but another thing that caused some issues was the who can view/moderator section in Sessions. For one part of our conference, I wanted sessions viewable to a specific ticket type. We had certain speakers to moderate the session, but the only way they could see that session is if all speakers had access, which is what we ended up doing, but was not ideal. I wish anyone who is added as a moderator could also see the session, even if they aren't part of the ticket type that the session is viewable to. Another feature I would suggest is the ability to change someone's ticket type. It would have been great to just make one click on my end and change the ticket type if someone registered incorrectly. To summarize, Hopin has a lot of potential and definitely met our needs, but still has some work to be done.
Pros: I like that Hopin looks and feels like an in-person conference, without the outdated and clunky design of many of the other options that are out there.
Cons: There are quite a few things that are a bit buggy with Hopin. The word of the day for our conference was "refresh" because so many people had trouble with sound or video. Thankfully refreshing the page fixed most issues, but it was a bit frustrating how often that was needed. We also learned that you have to be in Chrome for a lot of things to work, which wasn't an issue on our end but became an issue for a lot of speakers. We had to do a lot of walkthroughs before the main event to get everyone up and running. The biggest issue was playing Youtube videos in sessions. The videos would sometimes start in the middle for everyone, or they would be fine on the screen for whoever started the video but everyone else would see the playback start halfway through. Our quick fix was to add the videos to the Expo so they could be viewed at any time, but it definitely interrupted the flow of our event.
