# Page 9 | HumanBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is HumanBot the right Conversational Marketing Platform solution for you? Explore 818 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10010954/HumanBot/reviews

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HumanBot

4.8 (818)

[View alternatives](https://www.capterra.com/p/10010954/HumanBot/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 18th, 2026

# Page 9 - Reviews of HumanBot

## Showing most helpful reviews

Showing 201-225 of 818 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MA

Marco A.  
Dentist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Human bot nel mio studio"

May 24, 2024

5.0

Pros

It's easy, powerful and cheap. It perfect for my needs.

Cons

I can't find nothing wrong with HumanBot.

Review Source

Randy V.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Why I Believe HumanBot Is The Best Solution To Work For You While You're Sleeping"

June 28, 2023

5.0

My experience with HumanBot has been extremely positive. I have found it easy to use, and receptive by my clients.

Pros

The two features that were game changers for me was the ability to train HumanBot specifically on my own documents so it provides specific answers as it pertains to All-on-1 Mono Dental Implants, and not just answer based on traditional implants.The second feature was to have a HumanBot talking to you, rather than having to read the response.

Cons

After using this program as a founding member, I found only one problem, which was resolved within the first week of using the program.

Switched from

[ManyChat](https://www.capterra.com/p/206636/ManyChat/)

This did everything ManyChat did, but better.

Review Source

GK

Gene K.  
Director  
E-Learning  
Used the software for: Less than 6 months

### "Great set of features"

April 16, 2024

5.0

New user, very impressed with the value-for-money!

Pros

Very friendly and easy-to-use interface. Nice step-by-step process to create chatbots. Well thought-out product!

Cons

Could use some additional documentation or tutorials on how to get the best and most reliable results when using the Smart Chat mode where you upload documents on which the AI is trained.

Review Source

sD

sandro D.  
Administrador  
Computer Software  
Used the software for: Less than 6 months

### "Melhor Chtabot da atualidade"

July 8, 2023

5.0

The experience has been great! Every day I'm learning to create new chats to present to my clients and becoming an expert in Humanbot!There's a very important question that I kept forgetting!When I present the chatbot to my clients, some question the factor of not having access to the panel to see all their conversations. For my company that sells this service to its clients, it is complicated in my opinion, how would I create a login with that flow only of the client so that he can access the conversations of the flows and not just the csv files

Pros

what i like most about human bot is chatbot learning feature with texts words chat.

Cons

what I least like about humanbot is that the application still lacks in terms of responsiveness on cell phones, as some avatars, especially the largest ones, do not fully appear on cell phones and this is a serious error and also the issue of still lacking some more advanced resources to create some streams.

Switched from

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)

they don't even come close to huamn bot in terms of features, practicality, ease and price

Review Source

MG

MBAYE G.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "Recommandations"

May 4, 2024

5.0

Je suis vraiment satisfaisait dans l'ensemble

Pros

le chatbot avec l'ia, les scripts de dialogue

Cons

Le décalage entre la parole et le texte. J'ai remarqué que le personnage bouge alors qu'il ne parle plus

Reason for choosing HumanBot

je le trouve vraiment intuitif et facile d'utilisation

Review Source

Jack K.  
President  
Internet  
Used the software for: Less than 6 months

### "Review of HumanBot"

June 29, 2023

4.0

Pros

The product is generally easy to use. Some care has to be taken to avoid minor "blemishes", but once learned those can be avoided fairly easily. The combination of a speaking avatar with a chat box that matches the speech is quite engaging. The avatars have improved since the release of HumanPal, a related product by the same vendor. Additional features and improvements are promised. The ability to easily showcase a developed "campaign" is a real plus. While I have not used it the ability to provide live chat at no extra cost is potentially a real plus. The product is being integrated with Zapier and that is also a key factor in it's utility. The ability to have the chat integrated with AI and to train the AI on specific information, either using URLs or files is a plus.

Cons

It is not clear if the Zapier integration can be easily provided to a client who purchases the use of a "campaign". I am struggling with that now. I have been having problems getting the AI to give correct answers to specific, product or client-related questions. It generally gives good generic answers to general questions.

Review Source

RD

Ricardo D.  
Headman  
E-Learning  
Used the software for: Less than 6 months

### "First line in the AI race"

July 3, 2023

5.0

Overall, my experience with HumanBot has been highly positive. The level of automation achieved through this software has been remarkable, saving valuable time and resources. The efficiency and reliability of the AI-driven functionality have exceeded expectations, allowing us to maximize efficiency in our business processes.Moreover, the prompt and responsive customer support from \[sensitive content hidden\] and his team has been exceptional. They are readily available to troubleshoot issues, provide guidance, and ensure a smooth user experience

Pros

HumanBot offers some benefits that can revolutionize automation processes for businesses. Here are some of its most notable advantages: HumanBot excels in automating repetitive, time-consuming tasks across various platforms, eliminating manual labor and significantly boosting productivity. From data entry and form submissions to social media management and customer support, the software adapts seamlessly to diverse scenarios.The software harnesses the power of artificial intelligence (AI) to mimic human behavior and make intelligent decisions. This feature allows HumanBot to handle complex tasks with ease, optimizing efficiency and accuracy.Even for those with limited technical knowledge, HumanBot offers a simple and intuitive interface. Its drag-and-drop functionality allows users to create sophisticated automation workflows effortlessly, minimizing the learning curve

Cons

Maybe that the software currently does not support an extensive range of integrations with third-party applications. Adding more integrations would expand the software's versatility, although it has a zapier integration, and there are plenty on the roadmap

Review Source

Ramsay C.  
CEO  
Internet  
Used the software for: Less than 6 months

### "Human Bot Teaches Humans AI."

June 28, 2023

5.0

Pros

What strikes one immediately is a human form ready and waiting to interact with you in a meaningful way, able to understand and answer in sensible ways. Of course, this is dependent on the training and length of service, just like a human in any job the AI improves with experience and good grounding.Ease of use is excellent when I think of some of my experiences with chatbots and some humans!!Initial loading is straightforward, the tricky bit is learning how your business works in simple terms so as to get the AI started, That is probably good for you as well as the Bot.

Cons

It's difficult to find cons with the product because no sooner have you found fault than support is pointing to a new feature or upgrade that solves it, to say nothing of the things you've overlooked. I found integration with my business not too difficult as I once was a teacher but I could imagine some not so blessed could find the process frustrating.

Review Source

FB

Ferner B.  
Development  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent application"

May 12, 2024

5.0

Pros

Humanbot has quite extensive configuration options

Cons

Need to improve the response flow editing interfaces

Review Source

Mark B.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Still testing but I am excited about this product"

July 2, 2023

4.0

In my business, I am using it to screen leads and to determine their needs and how soon they are able to act

Pros

So far I have been enjoying the ease of use of the product and when I did get stuck on a couple of issues the support team were very quick to respond on my emails. I was able to build by first chatbot within a day so it is really simple. They are constantly trying to add new features and improving the product which is very refreshing

Cons

Not really anything I can complain about and they are open to listening to suggestions and requests and are constantly improving features

Review Source

DM

Doug M.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "HumanBot For Accounting and Tax Advisory Business"

April 18, 2024

5.0

Pros

Human provides you with life like characters to select from.

Cons

It’s more related to myself. I need to spend more time learning more about HumanBot to overcome the challenges of scaling my business.

Alternatives considered

[Zapier](https://www.capterra.com/p/130182/Zapier/)

Review Source

Rakesh C.  
FOUNDER  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Its a no brainer- go for it"

April 6, 2024

5.0

overall very good and wud recommend this to you

Pros

Ease of deploying the bot on my website

Cons

that its restricted with websites & landing pages n not available within messenger

Switched from

[Clepher](https://www.capterra.com/p/276090/Clever-Messenger/)

clepher was way too complicated and had high running costs

Review Source

MW

Marlene W.  
Owner & Creator  
Design  
Used the software for: Less than 6 months

### "Human Bot is an absolute no-brainer purchase!"

June 28, 2023

4.0

I cannot highly recommend Human Bot enough! Before the sales webinar was even over, I had my credit card out and purchased it right away. It's that obvious. Despite its infancy, it's already a great product and the fact that it will only get smarter and better over time makes it priceless. Every smart business owner will want to have a Human Bot.

Pros

Human Bot is very easy to use and implement and looks impressive. Paul Ponna's tutorials are always easy to follow and comprehensive, they are never overly technical so that anyone can work with with his products. This is a very new product at the time of this review; however, the fact that it will only grow and become better is truly exciting.

Cons

Honestly, there are no cons. Yes, at the time of this review, the product is very new so there is a little learning curve; however, Paul Ponna and his team are constantly working on improving the software and have made it very easy to leave feedback and feature requests. Not to mention their support team is excellent.

Review Source

RC

Ricardo C.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great Product!"

January 14, 2024

5.0

So far its been mind blowing, it's taken my view of prospect & even client engagement to a more customized and tailored level.

Pros

I liked how interactive my conversations were even while testing it out on my dashboard. I see how this will make engagements with potential clients more effective.

Cons

There are not many cons, mabye that the avatars could be even more life like, similar to how real they are in other products offered by the makers.

Review Source

JW

John W.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Humanbot Review"

January 11, 2024

5.0

Overall my experience with HumanBot has been positive and looks good on my website

Pros

Easy to setup, the configuration of the tree structure was easy to use, and allowed control over the flow of the questions and answers. It is easy to change the avatars, as well as modify the text used in the chatbot. Also, cloning the chatbots for use by clients in the same industry saves time.

Cons

The inability to jump from one branch in the tree structure in order to same time from have to duplicate a block.

Reason for choosing HumanBot

I chose to invest in HumanBot due to the effectiveness of the talking avator as part of the chatbot. Plus I have confidence in the vendor of the product, having purchased other products from the same vendor. \[sensitive content hidden\] and their team.

Review Source

VR

Verified Reviewer  
Material Handling  
Telecommunications  
Used the software for: Less than 6 months

### "Humanbot a Revolutionary Software"

June 30, 2023

5.0

All I can say is that Humanbot is way beyond what I expected, absolutely outstanding!

Pros

The software comes with large selection of humanbots in many different industries and premade chat conversations if you choose to use them, which makes this software extremely versatile and useful. I also like the fact that the software is very easy to use and understand........it also integrates with other software's and browser flawlessly.

Cons

Other than I'd like to see video integrated into the Doc learning section. there really isn't any real negativities with the Humanbot.

Reason for choosing HumanBot

I chose Humanbot because \[sensitive content hidden\] is known for creating products that absolutely amazing and this one is no exception. He always delivers value and support that is second to none!

Review Source

FF

Francisco F.  
Visual & Creative - implementation  
Graphic Design  
Used the software for: Less than 6 months

### " Empowering Businesses with Enhanced Customer Engagement"

July 4, 2023

5.0

Humanbot.io app, paving the way for businesses to revolutionize their customer service. Feature-Rich Chatbot Functionality: Humanbot.io offers a wide range of features that empower businesses to create versatile chatbots tailored to their unique needs. Plus + It integrates with power Apps like HumanTalk ...Plus = + the Fact that "he app facilitates lead generation by capturing customer information during conversations. Advanced Conversational AI: Humanbot.io's conversational AI technology enables businesses to engage customers in natural and insightful conversations."

Pros

Besides the high quality "Superb Awesome Good Looking Chat Agent" The app facilitates lead generation by capturing customer information during conversations

Cons

No Comments! I love the fact that this is an Unique App ... Knowing the high quality and support from its creators - I am more than grateful to all of their amazing Apps

Reason for choosing HumanBot

I have been a faithful "Loyal" customer of \[sensitive content hidden\] & TeamCustomer support, training and \[sensitive content hidden\] is mentorship is fenomenal, it is always an amazing experience !

Review Source

NEL

N Ernest L.  
IT Admin  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Software"

June 29, 2023

5.0

It is meeting the need for customer support you can't imagine. The other tools are really expensive to set up and in addition, you have to pay a monthly fee

Pros

Great features, easy to use, and seamless integration. Its tutorials are simple for anyone to jump start and the training with \[sensitive content hidden\] is deep and worth attending.

Cons

I have not found anything worth mentioning for now

Reason for choosing HumanBot

It is over-delivering my expectations. I needed a customer service tool that can switch to live chat at an affordable rate but this one goes ahead to enhance sales, marketing, lead generation, online shopping, survey, and feedback

Review Source

Felix M.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great AI Tool"

October 21, 2023

5.0

appointment bookingBooking

Pros

Most Stuff is already done for me. very easy to use and duplicate

Cons

Maybe I have not discovered how to do this but I want to be able to set up Booking Bots where I just give a command like: You are an appointment setter named Jennifer for a HAIR BRAIDING SALON that braids all African hair braiding styles. The salon is located at 9006 Woodyard Rd in Clinton Maryland and is open every day by appointment only. Your goal is to send a short casual message to leads who have started a conversation with you and get them to book an appointment on https://hairbraidingclub.com/book-braids-appointmentStart the conversation with addressing the lead first name which is and interact with them to book an appointment. Engage with them and push for an appointment

Review Source

Jeff S.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Human Bot Ai Is the future of Chat Bots"

July 2, 2023

5.0

I can design the Human Bot specifically to the needs of my clients

Pros

What I like most is that the reply is AI and focused on the benefits of the business. All information is picked up from the website not the internet at large. Human Bot can be designed for specific purposes eg Lead Generation, Appointment setting, ecom questions. \[sensitive content hidden\] is adding to the software and improving it as suggestions come in.

Cons

\[sensitive content hidden\] is adding to the software very soon after anyone finds a deficiency

Review Source

Ryan K.  
Owner  
E-Learning  
Used the software for: Less than 6 months

### "You Need This - Game Changer "

December 28, 2023

5.0

amazing - simply amazing experience - easy to set up and works like it said! 10 Stars all day!

Pros

it's working like it was advertized to do so. PERIOD!

Cons

I will be paying for the unlimited version - it's not a con its just it works that good that I am willing to pay for the upgrade! I have some amazing plans for this and i'll be giving it away to some folks that really really use it,

Review Source

SK

Sethuram K.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Best Customer Care and Support Platform."

February 9, 2024

5.0

I am happy with the product as I am not a technical person and a lay man in computer, could use this easily in my website. There is an agency module and I am practicing it to improve my agency chat service soon. As I am getting fast replies from support team, becoming more confident to start agency business soon.

Pros

I liked the ease of use of this product and the usability. Any person not familiar with computer programming can also use with ease. HumanBot could be trained from URLs, Documents and PDFs is making this a great product. One click make the BOT to learn the changes and answer according to the changed version. Any one can speak to the chatBot and that will be converted to text. Fast Customer support can make life easier to the buyer of this program. Buyers are allowed to suggest features and maximum voted features are implemented in short period of time.

Cons

There are many languages in India and Hindi is selected by default. When contacted, they suggested some solution. But I could not try that.

Reason for choosing HumanBot

After buying this I compared some products and found it is tough and learning curve is high.

Review Source

Marcos F.  
Consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Industry Disruptive - A Total Gamechanger"

June 30, 2023

5.0

So far, so good. Will need a little time so I can give deeper feedback.

Pros

The certainty that our clients will generate more leads and sales than if we didn't have such a powerful tool in place.

Cons

I would love to add my own or my client's voice using ElevenLabs to HumanBot so it gives site visitors a feel for a real voice, but I'm sure the team is on it to deploy soon :)

Review Source

Thomas S.  
President  
Veterinary  
Used the software for: Less than 6 months

### "Nothing like this chatbot anywhere!"

July 6, 2023

5.0

This is an AI bot that I have been waiting for. Since it can be trained on my data, it can serve my visitors so much better than any other chatbot I have tested, and I have tested many!!

Pros

Humanbot keeps blowing my mind, what it can do and what I can train it to do. It saves me time, and it makes me $$. It's my virtual assistant that never sleeps! It's a virtual version of me! Like a mini-me but with a faster recall and better memory! I love this bot.

Cons

Honestly nothing so far! I always find some things I like less in any product, but with Humanbot.... zero so far.

Review Source

MG

Mike G.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Human Bot and \[sensitive content hidden\] Team"

March 29, 2024

5.0

I like \[sensitive content hidden\] and his team and their products. They don't seem to be all about the $$, but really want to help guys like me in small business.

Pros

I love that it can be trained using URLS and other documents so that it is personal in nature and not just general data. This is what my clients are looking for.

Cons

I still think that the voices are a bit unnatural. I know that is constantly improving, but I'm looking forward to voices that will be completely natural without a hint that they are not human. Having said that, they will be great for most people. I am just picky.

Reason for choosing HumanBot

one time fee and I've come to trust \[sensitive content hidden\] products.

Switched from

[Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/)

I like the one-time payment and unlimited use!

Review Source

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