--- title: "Listener Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Listener Software - reviews, pricing plans, popular comparisons to other Speech Recognition products and more." source_url: "https://www.capterra.com/p/10011021/Listener/" page_type: "product" language: "en" --- # Listener Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Listener ## What is Listener? Listener is a patented speech to text (STT) solution that uses state-of-the-art automatic speech recognition (ASR) technology based on deep neural networks to transcribe speech in real time. It supports multiple languages and accents, and can be customized to support specific domains and vocabularies. It can be used for various applications, such as transcription, captioning, voice search, voice control, and conversational AI. ## What is Listener used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Text-To-Speech](https://www.capterra.com/text-to-speech-software/)[Transcription](https://www.capterra.com/transcription-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.25 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Listener?[Manage this product listing](https://www.g2.com/products/govivace-listener/claim_requests/new?auto=true) ## Listener Overview Updated September 2026 AI summary Listener offers small businesses cloud-based tools for automatic transcription, speech recognition, and natural language processing across call center, contact center, and transcription workflows. Its features include call routing, speech-to-text analysis, sentiment analysis, and support for multiple languages. With AI and machine learning capabilities, Listener helps teams efficiently convert spoken conversations into actionable text and insights. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Listener 0.0 VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.25 Usage Based, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (1) Value For Money 0.0 (0) Value For Money 4.2 (1) Customer Service 0.0 (0) Customer Service 4.0 (1) ## Listener alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [inspeech](https://www.capterra.com/p/266356/inConcert-Speech-Analytics/) [4.0 (1)](https://www.capterra.com/p/266356/inConcert-Speech-Analytics/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266356/inConcert-Speech-Analytics/) Highest Rated [RapportCMS](https://www.capterra.com/p/234525/RapportCMS/) [5.0 (2)](https://www.capterra.com/p/234525/RapportCMS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234525/RapportCMS/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about Listener Overview ### What company size and specific industries is Listener built for? Listener is designed for organizations in media and entertainment, education, legal, healthcare, finance and banking, insurance, and retail. It fits companies that need transcription, captioning, or conversational AI support, including small teams through larger enterprises operating in these sectors. Features and Usability ### What are the key features of Listener? Listener offers call center management features such as call routing, automated routing, automatic call distribution, IVR, and call monitoring. It also includes call recording, automatic transcription, speech recognition, speech-to-text analysis, sentiment analysis, language detection, live chat, chat transcript, and voicemail handling. Getting Started and Support ### What customer support options does Listener offer? Listener provides Email/Help Desk support for customer inquiries and assistance. No reviewer feedback about support quality is available, so there is no evidence to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,714 Speech Recognition reviews Capterra reviewers highlight these as the top features buyers look for in transcription software: - **Speech-to-Text Analysis** (**68%** of reviewers rated this feature as critical) - **Automatic Transcription** (**54%**) - **Automatic Transcription Services** (**47%**) Listener supports **Speech-to-Text Analysis** and **Automatic Transcription**, so teams can convert spoken content into text and review audio data more efficiently. However, it does not offer **Automatic Transcription Services**. Instead, it provides **Speech Recognition** (**49%**) and **Natural Language Processing** (**43%**), which can still help users identify spoken words and extract meaning from conversations, helping businesses speed up documentation and giving teams clearer insight from recorded content. Accent Provide tools to modify accent of voice. Accuracy Ensures that financial records are accurate and precise, reducing the chances of errors that could lead to audit issues AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Listener 33 features ### All Features - Accent: Provide tools to modify accent of voice. - Accuracy: Ensures that financial records are accurate and precise, reducing the chances of errors that could lead to audit issues - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Closed Captioning: Allows for transcription to be displayed as closed captioning for a video. - Dictation: Provides dictation capabilities. - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Language Detection: Identify different languages - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Time Stamps: Mark sentences, keywords, or phrases with specific time codes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Translation: Contains AI translation or multi-lingual interview abilities. - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Volume: The translation engine is able to provide translation support to a large volume of translation requests. --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $0.25 Usage Based,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.