# Listener Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Listener Software - reviews, pricing plans, popular comparisons to other Transcription products and more. Source: https://www.capterra.com/p/10011021/Listener --- # Listener Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Listener ## What is Listener? Listener is a patented speech to text (STT) solution that uses state-of-the-art automatic speech recognition (ASR) technology based on deep neural networks to transcribe speech in real time. It supports multiple languages and accents, and can be customized to support specific domains and vocabularies. It can be used for various applications, such as transcription, captioning, voice search, voice control, and conversational AI. ## What is Listener used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Text-To-Speech](https://www.capterra.com/text-to-speech-software/)[Transcription](https://www.capterra.com/transcription-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.25 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Listener?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.govivace.com&name=Listener) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Listener 0.0 VS. [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $0.25 Usage Based, Per Month Starting Price $79 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (2) Value For Money 0.0 (0) Value For Money 4.5 (1) Customer Service 0.0 (0) Customer Service 4.6 (2) ## Listener alternatives [4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [RapportCMS](https://www.capterra.com/p/234525/RapportCMS/) [5.0 (2)](https://www.capterra.com/p/234525/RapportCMS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) [4.9 (102)](https://www.capterra.com/p/10025797/fonio-ai/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Listener Overview ### What company size and specific industries is Listener built for? Listener is designed for organizations in media and entertainment, education, legal, healthcare, finance and banking, insurance, and retail. It suits companies that need transcription, captioning, or conversational AI support, including small businesses, mid-market teams, and larger enterprises across those sectors. Features and Usability ### What are the key features of Listener? Listener includes AI/Machine Learning and Natural Language Processing for speech and text analysis, plus Automatic Transcription, Speech Recognition, and Speech-to-Text Analysis. It also offers call center management features such as Automatic Call Distribution, Automated Routing, Call Routing, IVR, Call Monitoring, Call Recording, and Quality Assurance, along with Live Chat and Chat/Messaging. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does Listener offer? Listener provides email/help desk support for customer questions and issue reporting. No reviewer feedback about support experience is available, so response times, helpfulness, and common frustrations cannot be assessed from user reviews. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Automatic Transcription Use AI to convert voice into text automatically Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listener 24 features Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Use AI to convert voice into text automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Identify different languages Ability to chat online in real time Manage and support multiple languages Process and analyze human language in text or audio form Systematic evaluation of various aspects of a project or service to prevent defects or issues Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Analyze, correct, and monitor speech for transcriptions or recordings View messages sent by both parties during the chat conversation Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Basic $0.25 Usage Based,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.