--- title: "hellomateo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about hellomateo Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10011051/Mateo/" page_type: "product" language: "en" --- # hellomateo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) hellomateo ## What is hellomateo? hellomateo is an AI-powered customer communication platform that enables businesses to automate marketing campaigns and guide customers through personalized journeys across WhatsApp, SMS, email, and postal. With an intelligent assistent and a centralized inbox, companies scale 1:1 communication, respond instantly to inquiries, and trigger automated messages based on customer behavior. hellomateo supports everything from lead capture and re-engagement to post-purchase campaigns—fully GDPR-compliant and integrated via API or native integrations into existing systems. Perfect for B2C brands looking to build lasting relationships through smart automation. ## What is hellomateo used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for hellomateo?[Manage this product listing](https://www.g2.com/products/hellomateo/claim_requests/new?auto=true) ## hellomateo Overview Updated September 2026 AI summary hellomateo enables businesses of all sizes to manage and track customer interactions across channels including chat, SMS, email, and social media. With CRM, customer history, and multi-channel communication tools, it supports centralized engagement, feedback management, and reporting. Integrations with platforms like HubSpot and Salesforce Commerce Cloud extend its workflows. Deployment is available on web, cloud, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### hellomateo 5.0 (3) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (16,464) Value For Money 4.5 (2) Value For Money 4.6 (11,514) Customer Service 5.0 (3) Customer Service 4.7 (10,727) ## hellomateo alternatives Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,464)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,436)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) [Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Starting price $47.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167015/Text-Request/) ## FAQs about hellomateo Overview ### What company size and specific industries is hellomateo built for? hellomateo is designed for B2C companies, especially those in retail, automotive, healthcare, and services, that need to scale customer engagement through AI chatbots and automated customer journeys on WhatsApp and other channels. Features and Usability ### What are the key features of hellomateo? hellomateo offers CRM and a customer database, plus customer history and interaction tracking for managing account details. It includes multi-channel communication through chat/messaging, email management, SMS messaging, and social media integration. Additional features include batch communications, feedback management, surveys & feedback, reporting & statistics, an activity dashboard, and an API. Integrations ### Which third-party tools and platforms does hellomateo integrate with? hellomateo integrates with four third-party platforms: HubSpot CRM and Salesforce Commerce Cloud for customer and commerce workflows, plus Acquia Web Governance and Shopware for web content and ecommerce operations. These native catalog integrations cover core CRM, compliance, and storefront connections. Getting Started and Support ### What training and onboarding options does hellomateo offer? hellomateo provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos allow self-paced review of features and steps. Getting Started and Support ### What customer support options does hellomateo offer? hellomateo provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support content is limited in the catalog data, so no reviewer-based sentiment about response times, helpfulness, or common support issues can be confirmed from the available information. ## Features AI summary Based on 4,384 AI Agents for Customer Support reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) hellomateo supports all three features reviewers consider most important: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond faster through text and chat, and maintain more consistent communication, allowing teams to improve responsiveness and deliver a better customer experience. SMS Messaging 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Inbox Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Activity Dashboard 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Surveys & Feedback 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success hellomateo 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.5 (2) ### Starting price Free trial not available Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[ Shopware](https://www.capterra.com/p/145605/Shopware/)[ Acquia Web Governance](https://www.capterra.com/p/10001939/Communications-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JR Janine R. Digital Marketing Manager Food Production ### "Top Support vom mateo Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 9, 2025 Ich bin rundum sehr zufrieden. Im Beratungsgespräch vorab wurde klar kommuniziert, was das Tool kann und was (noch) nicht. Hohe Bereitschaft des Teams Wünsche umzusetzen. Die Automationen aufzusetzen ist zum Teil etwas kompliziert, aber man bekommt schnell Support. Ansonsten ist die Benutzer Oberfläche sehr intuitiv. Pros Sehr gutes Onboarding, schnelle Rückmeldung vom Support und die Möglichkeit anspruchsvolle Automationsketten aufzusetzen. Auch bei den Automationen bekommt man sehr gute Hilfe von dem hellomateo Team. Cons Die Statistiken und Reportings könnten gern detaillierter sein. Klasse wäre es, wenn man individuelle Reports anlegen könnte. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alina K. Marketing Sports ### "Einfaches und tolles Tool + tolle Kundenbetreuung " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2025 Pros Ein einfaches und tolles Kommunikationstool. Die Kundenbetreuung ist wirklich toll! Jedes Anliegen wird umgehend bearbeitet. Cons An hellomateo gefällt mir alles gut. Die einfache Handhabung, die Übersicht und der dazugehörige gute Service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jano W. Leitung Marketing und Geschäftsentwicklung Retail ### "WhatsApp Kampagnen mit 500% ROAS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2025 Sehr gut, besonders der persönliche, schnell erreichbare und kompetente Support fällt positiv in der Zusammenarbeit auf. Pros Nutzen hellomateo um Bestandskunden wirkungsvoll zu reaktivieren. Ergebnisse der Kampagnen über WhatsApp sind durch die Bank hervorragend, mit ROAS oberhalb von 500%. Cons Gibt wenig zu kritisieren, ab und zu gibt es Änderungen im Programm, wo man dann etwas Zeit zur Einarbeitung braucht. Alternatives considered [Superchat](https://www.capterra.com/p/210968/Superchat/) Reasons for choosing hellomateo Besserer Support, passte besser zu unseren Anforderungen, mittelstandsgerechteres Produkt, Erfahrung in unserer Branche. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.