# hellomateo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about hellomateo Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/10011051/Mateo

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# 

 hellomateo Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

hellomateo

## What is hellomateo?

hellomateo is an AI-powered customer communication platform that enables businesses to automate marketing campaigns and guide customers through personalized journeys across WhatsApp, SMS, email, and postal. With an intelligent chatbot and a centralized inbox, companies scale 1:1 communication, respond instantly to inquiries, and trigger automated messages based on customer behavior. hellomateo supports everything from lead capture and re-engagement to post-purchase campaigns—fully GDPR-compliant and integrated via API or native integrations into existing systems. Perfect for B2C brands looking to build lasting relationships through smart automation.

## What is hellomateo used for?

[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for hellomateo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hellomateo.de&name=hellomateo)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### hellomateo

5.0 (3)

VS.

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (3)

Ease Of Use

4.5 (16,292)

Value For Money

4.5 (2)

Value For Money

4.1 (11,361)

Customer Service

5.0 (3)

Customer Service

3.9 (10,582)

## hellomateo alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

[4.7 (16,292)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/180345/WhatsApp/)

[Viber](https://www.capterra.com/p/180348/Viber/)

[4.4 (4,057)](https://www.capterra.com/p/180348/Viber/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/180348/Viber/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Inbox Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Organize, prioritize, and manage incoming communications

Activity Dashboard

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Surveys & Feedback

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Chat/Messaging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

CRM

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Multi-Channel Communication

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

hellomateo 19 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Send messages, notifications, or documents to an entire customer base at the same time

Communicate using direct chat or messages within the system

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Generate personalized communications upon request to meet customer needs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Supports various video file formats

Get Advice

We can help you find the software with the features you need.

Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

4.5 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (2)

4.5

Based on 2 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[

Shopware](https://www.capterra.com/p/145605/Shopware/)[

Salesforce Communications Cloud](https://www.capterra.com/p/10001939/Communications-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

5.0

Based on 3 reviews

Filter by rating

5(3)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JR

Janine R.

Digital Marketing Manager

Food Production

### "Top Support vom mateo Team!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 9, 2025

Ich bin rundum sehr zufrieden. Im Beratungsgespräch vorab wurde klar kommuniziert, was das Tool kann und was (noch) nicht. Hohe Bereitschaft des Teams Wünsche umzusetzen. Die Automationen aufzusetzen ist zum Teil etwas kompliziert, aber man bekommt schnell Support. Ansonsten ist die Benutzer Oberfläche sehr intuitiv.

Pros

Sehr gutes Onboarding, schnelle Rückmeldung vom Support und die Möglichkeit anspruchsvolle Automationsketten aufzusetzen. Auch bei den Automationen bekommt man sehr gute Hilfe von dem hellomateo Team.

Cons

Die Statistiken und Reportings könnten gern detaillierter sein. Klasse wäre es, wenn man individuelle Reports anlegen könnte.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Alina K.

Marketing

Sports

### "Einfaches und tolles Tool + tolle Kundenbetreuung "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 11, 2025

Pros

Ein einfaches und tolles Kommunikationstool. Die Kundenbetreuung ist wirklich toll! Jedes Anliegen wird umgehend bearbeitet.

Cons

An hellomateo gefällt mir alles gut. Die einfache Handhabung, die Übersicht und der dazugehörige gute Service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JW

Jano W.

Leitung Marketing und Geschäftsentwicklung

Retail

### "WhatsApp Kampagnen mit 500% ROAS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 9, 2025

Sehr gut, besonders der persönliche, schnell erreichbare und kompetente Support fällt positiv in der Zusammenarbeit auf.

Pros

Nutzen hellomateo um Bestandskunden wirkungsvoll zu reaktivieren. Ergebnisse der Kampagnen über WhatsApp sind durch die Bank hervorragend, mit ROAS oberhalb von 500%.

Cons

Gibt wenig zu kritisieren, ab und zu gibt es Änderungen im Programm, wo man dann etwas Zeit zur Einarbeitung braucht.

Alternatives considered

[Superchat](https://www.capterra.com/p/210968/Superchat/)

Reasons for choosing hellomateo

Besserer Support, passte besser zu unseren Anforderungen, mittelstandsgerechteres Produkt, Erfahrung in unserer Branche.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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