--- title: "Aesthetix CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Aesthetix CRM Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more." source_url: "https://www.capterra.com/p/10011079/Aesthetix-CRM/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Aesthetix CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aesthetix CRM ## What is Aesthetix CRM? Aesthetix CRM provides marketing automation designed specifically for medical aesthetics practices. It allows you to automate patient communication across email and SMS using real behavior triggers such as new leads, booked consultations, completed treatments, no shows, and reactivation timelines. You can build automated campaigns for lead nurturing, consultation follow ups, treatment education, post visit care, reviews, referrals, and retention. Visual workflows make it easy to track how patients move through each automation, while smart segmentation ensures the right message reaches the right patient at the right time. Built in reporting and attribution show which campaigns drive bookings and revenue. Designed for med spas and aesthetic practices, Aesthetix CRM helps you improve conversion rates, reduce manual work, and deliver a consistent patient experience that scales with your growth. ## What is Aesthetix CRM used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $299 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aesthetix CRM?[Manage this product listing](https://www.g2.com/products/aesthetix-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aesthetix CRM 4.9 (32) VS. [4.5 (6,258)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (32) Ease Of Use 4.3 (2,130) Value For Money 4.7 (32) Value For Money 4.2 (2,026) Customer Service 4.7 (31) Customer Service 4.4 (2,074) ## Aesthetix CRM alternatives [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Systeme.io](https://www.capterra.com/p/198994/Systeme/) [4.8 (2,130)](https://www.capterra.com/p/198994/Systeme/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198994/Systeme/) [Brevo](https://www.capterra.com/p/132996/brevo/) [4.6 (3,523)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) [View all alternatives](https://www.capterra.com/p/10011079/Aesthetix-CRM/alternatives/) ## FAQs about Aesthetix CRM Overview ### Which roles and teams benefit most from Aesthetix CRM? Aesthetix CRM is most used by business owners, CEOs, and other executives, along with marketing and operations teams in aesthetic practices. Leaders use it to track revenue, patient growth, and performance, while marketing staff manage campaigns, leads, and follow-up workflows, and practice administrators streamline scheduling, communication, and daily operations. Answer based on 31 reviews Overview ### What company size and industries is Aesthetix CRM built for? Aesthetix CRM is built primarily for small medical aesthetic businesses, with 97% of reviewers from small businesses and 35% from Health, Wellness and Fitness. It serves medical spa practices, plastic surgery practices, dermatologists, and related providers, with additional reviewer concentration in Medical Practice at 32% and Hospital & Health Care at 13%, mainly for marketing automation. Answer based on 31 reviews Features and Usability ### What are the key features of Aesthetix CRM? Aesthetix CRM offers CRM, lead management, lead capture, lead qualification, and campaign management for tracking prospects and contacts. It also includes marketing automation, drip campaigns, event triggered actions, and workflow management, plus email marketing, SMS marketing, landing pages/web forms, segmentation, conversion tracking, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Aesthetix CRM starts at $299 per month for the Plus plan, its entry-level option for startup plastic surgery and med spa practices. Pro costs $399 per month, and Grow costs $499 per month. Plus includes $30 in messaging credits, while Pro and Grow include $50 and $120; some users note extra outgoing email/SMS charges. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Aesthetix CRM integrate with? Aesthetix CRM integrates with 10 third-party tools, including marketing and analytics connections such as Google Ads and Zapier, plus practice and patient management platforms like ZENOTI, Aesthetic Record, Nextech EHR & PM, PatientNow, Boulevard, Cherry, 4D EMR, and High Level Software. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Aesthetix CRM offer? Aesthetix CRM provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does Aesthetix CRM offer, and how do users rate the experience? Aesthetix CRM offers email/help desk support, a knowledge base, and chat. Users often describe support as responsive, helpful, and effective during onboarding, setup, and troubleshooting, with chat escalation working well for some. A few users report inconsistent help through email after signup and say less technical teams can face challenges. Answer based on 12 reviews ## Features AI summary Based on 6,612 Marketing Automation reviews Capterra data shows that buyers of marketing automation software rank the following features as their top priorities: - **Email Marketing** (**59%** of reviewers rated this feature as critical) - **Event Triggered Actions** (**48%**) - **Lead Capture** (**51%**) Aesthetix CRM supports all three of the features reviewers value most: **Email Marketing**, **Event Triggered Actions**, and **Lead Capture**. Together, these capabilities help businesses attract prospects, send timely and relevant communications, and turn incoming interest into qualified opportunities, allowing teams to manage campaigns more efficiently and improve follow-up across the customer journey. Email Marketing 4.8 (16) 106.25% of 16 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Event Triggered Actions 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Predefined actions automatically performed on the occurance of specific events CRM 4.9 (19) 100.00% of 19 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Import/Export 4.7 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Import and export data to and from software applications Marketing Automation 4.8 (28) 103.57% of 28 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Lead Capture 4.9 (19) 100.00% of 19 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Aesthetix CRM 30 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Search Marketing: Track visibility and traffic from search engines - Segmentation: Group leads or contacts based on their specific characteristics - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (32) 4.8 Based on 32 reviews ## Pricing Value for money 4.7 (32) [View pricing plan details](https://www.capterra.com/p/10011079/Aesthetix-CRM/pricing/) Plus $299.00 Flat Rate,Per Month It includes: - Marketing Automation - Unlimited Users - Email Marketing - Live Chat - Text Messaging - Phone Calling & Tracking - Review Management - SMS + Email Templates - Google Business Messages - Facebook + Instagram Messages - Forms - Zapier & Integrately Integration - Mobile Apps - AI Copywriting & Image Creation - Technical Support + Help Center - WordPress Plugin - Unlimited Contacts - Pipelines + Opportunties - $30 Per Month Messaging Credits Pro $399.00 Flat Rate,Per Month It includes: - $50 Per Month Messaging Credits - All Reporting Options - Shopify Integration - Social Media Planner - Surveys - Pipelines + Opportunties - Marketing Automation - WordPress Plugin - Technical Support + Help Center - AI Copywriting & Image Creation - Mobile Apps - Zapier & Integrately Integration - Forms - Facebook + Instagram Messages - Google Business Messages - SMS + Email Templates - Review Management - Phone Calling & Tracking - Text Messaging - Live Chat - Email Marketing - Unlimited Users - Unlimited Contacts Grow $499.00 Flat Rate,Per Month It includes: - Unlimited Contacts - Unlimited Users - Email Marketing - Live Chat - Text Messaging - Phone Calling & Tracking - Review Management - SMS + Email Templates - Google Business Messages - Facebook + Instagram Messages - Forms - Zapier & Integrately Integration - Mobile Apps - AI Copywriting & Image Creation - Technical Support + Help Center - WordPress Plugin - Marketing Automation - Pipelines + Opportunties - Surveys - Social Media Planner - Shopify Integration - All Reporting Options - Appointment & Calendar Scheduling - Gated Reviews Experience - Funnel Landing Page Builder - Aesthetix Connect - All Future Feature Updates - $120 Per Month Messaging Credits Value for money 4.7 (32) 4.7 Based on 32 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)[ High Level Software](https://www.capterra.com/p/238251/High-Level-Software/)[ Boulevard](https://www.capterra.com/p/162738/Boulevard/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (31) 4.7 Based on 31 reviews ## User reviews Overall rating 4.9 Based on 32 reviews Filter by rating 5(29) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent FA Frances A. Office Manager Plastics ### "Wonderful Support from \[sensitive content hidden\] and the Aesthetix CRM Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2026 \[sensitive content hidden\] and the Aesthetix CRM team have been wonderful to work with. Whenever we have a question or run into an issue, they respond quickly and take the time to help us work through it. They know the system well, explain things clearly, and never make us feel rushed, even when we have a lot of questions. They’re friendly, patient, and genuinely care about getting things right for our team. We really appreciate them! Pros \[sensitive content hidden\] and the Aesthetix CRM team are quick to respond whenever we need help. They know the system well and are always friendly and patient with our questions. What we appreciate most is that they take the time to walk us through an issue and make sure we’re comfortable with the solution. We never feel rushed when working with them. Cons We haven’t experienced any. \[sensitive content hidden\] and the team have been responsive and helpful whenever we’ve needed them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 1, 2026 Thank you so much for this wonderful review! We're thrilled to hear that you and your team feel supported every step of the way. Taking the time to walk through each question, explain things clearly, and make sure you're comfortable with the solution is exactly the experience we want every practice to have, so it means a lot to know it's coming through. We'll be sure to share your kind words with the team member you mentioned and with everyone who has worked with your office. Feedback like this makes their day. Thank you for trusting us with your practice's CRM. We're always here when you need us, and we look forward to continuing to support your team as you grow. CB Connor B. Lifecycle Marketing Manager Medical Practice ### "Powerful and customizable for advanced marketers, yet easy to grasp for beginners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2026 Super helpful team that is on your side in building what you want. And there's seemingly no limitations to what we want or have ideas for. New features and integrations are constantly added. Pros Super customizable, great support team, connects well with our EMR software, very easy to build and edit marketing content (email, sms, forms, LPs, etc.), and truly is a blank canvas to built out exactly how you want your marketing CRM to look like. And the value is great for the price. Cons API connection to our EMR software has failed a few times, and took a couple weeks for us to notice. But the Aesthetix crm team quickly resolved the problem and flagged future break points going forward. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) More complex, and overall better CRM vs. just email marketing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 1, 2026 Thank you for the 10/10 and for such a detailed review! It means a lot coming from a lifecycle marketer who's clearly putting the platform through its paces. "Blank canvas" is exactly how we want Aesthetix CRM to feel: flexible enough for advanced teams to build precisely what they envision, while keeping email, SMS, forms, and landing pages simple to create and edit. We also appreciate you calling out the EMR connection issue. A sync interruption that goes unnoticed for a couple of weeks isn't acceptable to us, so we're glad our team was able to resolve it quickly and put monitoring in place around the break points we identified. Keeping your patient data flowing reliably between your EMR and the CRM is a top priority, and we'll keep strengthening those safeguards. It's great to hear the team has felt like a true partner in building out your ideas. We'll keep the new features and integrations coming, and we look forward to seeing what you build next. RG Rose G. Social Media and Marketing Manager Cosmetics ### "Aesthetix CRM is 4/5" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 2, 2026 Overall, I’ve enjoyed using Aesthetix CRM for our business. It has many capabilities that have allowed us to do so much! Pros I enjoy the amount of customization there is, whether that be when building workflows or creating custom values and fields. It allows us to do a lot of different automations to meet our business’s needs. Cons Aesthetix’s support is not the best. When I’ve touched base on a previous issue or am troubleshooting something, I usually always have to re-explain the circumstances to a new support team member. It often feels like I go in circles talking with the support team. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I was not a part of the decision process for this switch, but I believe it was because Aesthetix CRM is more specialized for our industry. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 1, 2026 Thank you for taking the time to share such a thoughtful review, and for being with us for more than two years. It's great to hear that the depth of customization in workflows, custom fields, and custom values has let your team build automations that fit how your business actually runs. That flexibility is exactly why we built Aesthetix CRM specifically for aesthetics practices. Your feedback on support is fair, and we hear it. Having to re-explain an issue to someone new each time you follow up is frustrating, and it costs you time you shouldn't have to spend. This is something we've been actively working to fix. Over the past several months we've expanded our support team and launched a Customer Success program that gives practices a dedicated point of contact, so ongoing issues stay with someone who already knows your account and its history. We'd love to make sure that change is reaching you. If you have any open or recurring issues, please reply to your most recent support threa RB Ramin B. CEO Health, Wellness and Fitness ### "Good software, but do not be rushed through onboarding" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 August 11, 2026 The Aesthetix CRM software itself appears to be good, but our onboarding and post-launch support experience has been very disappointing. We chose Aesthetix in large part to integrate our website, social media, Google Business and other lead sources into one system. We went live before several of those integrations were fully functional or had been adequately tested. Aesthetix also required our website contact forms to be routed through their system, which required additional work and expense on our end. After going live, we discovered that although those leads were reaching Aesthetix, our existing Google Ads conversion tracking was no longer functioning properly. This was not identified during onboarding, and the loss of accurate conversion data has been harmful to our ability to measure and optimize our advertising. We also went live with unresolved social media integration issues. On the day our account was transitioned out of onboarding, we already had problems requiring assistance. We were nevertheless handed off to our new representative, who was then unavailable for approximately 10 days. Since then, getting timely hands-on technical assistance has been frustrating, with much of the troubleshooting falling back on our own staff and marketing consultant. The software has considerable potential, so I hope our experience improves, and I will update this review as things develop. My strongest recommendation to anyone implementing Aesthetix is simple: do not leave onboarding or agree to go live until every integration, lead source, workflow and tracking function important to your practice has been individually tested and confirmed to work. Pros The software itself is well designed and has considerable potential. I particularly like the ability to centralize leads, communications, workflows, and marketing sources in one CRM. Cons The onboarding and post-launch support have been the weakest parts of our experience. We went live before several important integrations and tracking functions had been fully tested, leaving our team to discover and troubleshoot significant issues afterward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2026 Thank you for taking the time to write this, and for the kind words about the platform. The experience you describe after go live is not the standard we hold ourselves to, and I am sorry it landed on your team to find and chase those issues. Your closing recommendation is the right one, and we agree with it completely. No practice should exit onboarding until every integration, lead source, workflow, and tracking function has been individually tested and confirmed. Our Director of Onboarding has been working to get time with you directly, and that offer stands at whatever time suits your schedule. We would rather resolve this with you on a call than in writing, and we would like the chance to earn the update to this review. ST Sine T. Director Marketing and Operations Health, Wellness and Fitness ### "Best decision we ever made for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2026 Their onboarding is very well organized, and so are their training sessions. If you need help with anything, you can always get it. I love how responsive the tech support is and that they always get exactly what it is I'm asking. Pros We love Aesthetix CRM. We got it as an add-on to Patient Now Essentials, which simply couldn't deliver on many of the lead management and lead automation features it promised, and we continue to be amazed how well ACRM performs. There is hardly anything that can't be custom programmed, and the ease of use for our staff is fantastic. It's the first time ever that we've been able to have all the information about a contact at our fingertips, and can communicate via internal notes directly on the patient contact card. The workflow automations are extremely powerful yet surprisingly easy to use, and the best thing about ACRM is that it just WORKS. It's not buggy. And if there ever IS an issue, their support staff is fantastic. Even the automated AI-powered first level support is incredibly good at mining their internal support database to find answers. It can analyze screenshots and tell you why a contact didn't do what was expected, and if you're not getting anywhere with the chatbot you seamlessly get escalated to a knowledgeable support staff member. But I often get a surprising amount of queries resolves with AI. Cons I feel like the phone system setup and how all numbers are routed was fairly complex and would have liked a little more handholding at the initial setup. But overall, this is a very small thing compared to how much more organized and effective we feel with our communication, with leads, patients, and internally. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 6, 2026 Sine, thank you so much for this thoughtful review! We're thrilled that Aesthetix CRM has delivered where other tools fell short, especially on lead management and automation. Hearing that your team finds it easy to use and reliable means a lot, because "it just works" is exactly the standard we hold ourselves to. We're also glad our AI-powered support has been genuinely helpful, and that escalations to our team feel seamless. That handoff experience is something we've invested heavily in. Thank you for the honest feedback on phone system setup. You're right that number routing can feel complex, and we're actively working to make that part of onboarding more guided and hands-on. Notes like yours help us know where to focus. We're grateful to have you as a partner and excited to keep supporting your practice's growth. Thanks for being part of the Aesthetix CRM family! — The Aesthetix CRM Team KT Kendall T. Marketing Coordinator Medical Practice ### "Aesthetix is worth the investment " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2026 We have had a positive experience with the team at Aesthetix. They are kind are helpful. It is a bit of a learning curve at times, but they handle it with grace and their chatbot is one of the best out there. Pros The customer service at Aesthetix is top notch. They do everything in their power to help you. I also like that they are constantly building onto it based on the need of the users. They do communicate changes well and are open to suggestions. After you get used to it, it really can do so much for your business. Cons It can get redundant at times. The intergration with PatientNow can be tricky at times. Workflows could be a little more user friendly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 6, 2026 Kendall, thank you for taking the time to share this! Our support team will be glad to hear their efforts are making a difference, and we're proud that our chatbot has been useful for you day to day. You're right that we build based on what users actually need, so please keep the suggestions coming. Feedback like yours directly shapes our roadmap. We hear you on the learning curve and the workflow experience. Making workflows more intuitive is an active priority for us, and we're continuing to invest in training resources and in-app guidance to shorten the ramp-up. Your notes on the PatientNow integration are helpful too, and we'll pass those along to our team. Thank you for choosing us and for growing with us. We're glad the added flexibility across email, social, forms, and texting has been a win, and we're here whenever you need us! — The Aesthetix CRM Team Jeremy S. VP Marketing Medical Practice ### "A Great CRM and Marketing Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Pros Aesthetix CRM is a complete solution that includes marketing funnels. Aesthetix CRM makes it easy for us to communicate with our patients while being able to track our patients/customers through the pipeline and their journeys. Aesthetix CRM's onboarding team was thorough in the setup, helping customize their solution to our needs. In addition to their robust online support library, their support team is more than fantastic, they are available 5 days a week and there is nothing they don't know. The system is easy to use, intuitive, and delivers exactly what we need to be successful. Cons If I had to pick on one thing, I would say that I am still working on setting up some reporting to track attribution to revenue. The system clearly tracks ad spend and revenue, but I am still trying to attribute revenue to the specific ad campaigns. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2026 Jeremy, thank you for taking the time to write such a thoughtful review. It genuinely means a lot to hear that the onboarding team's customization work and our support team's responsiveness have made a difference for NewSkin. Knowing the platform inside and out is something our team takes real pride in, so I'll make sure they see this. On the reporting side, you're closer than you might think. Attributing revenue back to specific ad campaigns is absolutely something the platform can do. It just takes a bit of configuration to carry the campaign source data through to your pipeline and revenue reporting. Our support team would love to help you get that piece dialed in, so reach out anytime and we'll either walk you through the setup or build it out with you directly. Thanks again for being part of the Aesthetix CRM community. We're glad to have you with us. The Aesthetix CRM Team EC Ebony C. CMO Medical Practice ### "A solid all-in-one platform for multi-location practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2026 Aesthetix CRM has become a core part of how we run marketing and patient communication across our clinic locations. The platform is relatively intuitive, the support team is reliable, and the automation depth has meaningfully improved our follow-through on lead nurture and patient retention. For the price point, it delivers a strong breadth of capability - pipeline management, two-way communication, campaign tracking and automation, and Zenoti integration — in a single system. It's a solid choice for any med spa or aesthetics practice that's serious about scaling their patient communication without scaling their headcount. Pros \- Automation capabilities: We use the workflow builder for lead nurture sequences, pipeline management integrated with Zenoti, and reactivation and retention campaigns - all running without manual intervention. For a multi-location operation, having that infrastructure in one platform is a real operational advantage. - Value for money is good when compared to other options, even with the HIPAA compliance add-on. - Customer support has been great. The team is responsive, actually resolves issues, and doesn't pass you around. The help article library is also thorough. Cons \- Extra charges incurred from outgoing emails/SMS - Lack of data from automated workflows. Ex. What stage of the workflow are people converting / dropping off. Revenue generated by workflows. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reasons for choosing Aesthetix CRM The vast number of pre-existing workflows, the strong onboarding/set up support, the cost, and the ability to receive incoming patient communication. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 14, 2026 Ebony, thank you for such a thoughtful review. Hearing that the workflow builder and Zenoti integration are delivering real leverage across Annie Aesthetic's locations means a lot — that's exactly what we built Aesthetix CRM for. On your cons: outbound SMS and email charges are pass-through usage costs from Twilio and Mailgun, kept at industry low costs, but we know predictable pricing matters at multi-location volume. And workflow analytics — stage conversion, drop-off, revenue attribution — is a real gap today and on our roadmap. We'd love your input as we scope it. Thanks again, and for the kind words about our support team — We'll make sure they see it. — The Aesthetix CRM Team LB Lori B. Marketing Director Medical Practice ### "Finally, a CRM That Checks Every Box" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2026 It's been great! The onboarding was very simple, I appreciate that it was all basically set up for us, making it very easy to jump in! Pros This is the only CRM that truly checks all the boxes. Everything is seamlessly integrated in one place, making it an invaluable marketing and sales asset for our practice. The value is unmatched. We were able to eliminate six other software platforms because Aesthetix CRM covers it all. Cons Because it covers so much, there is a lot to learn. I do wish we had a client success manager that we could contact when team help is needed vs. support. Though the support team has been great. Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) [Later Social](https://www.capterra.com/p/152254/Later/) [Podium](https://www.capterra.com/p/164285/Podium/) [MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) Our CRM was very dated and difficult to track leads, as things felt broken. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 5, 2026 Hi Lori — thank you so much for sharing your experience. We’re thrilled to hear that Aesthetix CRM has truly checked all the boxes for your practice and allowed you to replace multiple platforms with one seamless solution. That kind of impact is exactly what we strive for. We also appreciate your honest feedback about the learning curve and desire for a dedicated client success manager. While our support team is always here to help, we understand the value of having a consistent point of contact and are continuously working to enhance the customer experience as we grow. We’re so glad onboarding felt simple and that having everything set up made it easy to jump right in. Thank you for trusting us—we’re excited to continue supporting your success. — The Aesthetix CRM Team TL Terry L. Operations Director Health, Wellness and Fitness ### "Worth every penny! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 We started in September with on-boarding and launch mid-November. So, thus far we love it! The team loves it even more so, we couldn't be happier with our switch. Pros We are a mature office with over 20K contacts. So, making this change was a big over taking and A LOT of patience needed (on both sides, LOL) to set up the many many many automations and with TWO different locations in ONE. The CRM has amazing systems for automations (email, text, and etc.). All centrally located for the team to response timely and efficiently (socials too!). Customer support has made it very easy to set it up and trouble shoot everything continuously as we continue to grow new marketing campaigns and automations as request per our office team members. Lastly, and more importantly being able to track all of our marketing success with the sales has been a game changer. Cons Having a bit more training on HOW the system works ahead of time with either training videos (some are provided). However, videos training on workflow setup and concept with more details and limitations of workflows would be great to know. Also videos that we can referral back would be even better. \[sensitive content hidden\] our on-boarding rep would great loom videos explaining the step-by-step actions needed to create or correct something was the best! Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [Swell](https://www.capterra.com/p/196277/A-more-creative-way-sell-and-ship-your-products-more-efficiently/) [Bounce](https://www.capterra.com/p/250354/Bounce/) [MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) We needed a central location where everything was available for the team to review efficiently and correctly. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing Aesthetix CRM This provided everything we needed, integrated to PN, and great price! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 9, 2026 Hi Terry, Thank you for the thoughtful review and for trusting Aesthetix CRM with such a large, established practice. Managing over 20,000 contacts across multiple locations is no small task, and we truly appreciate the collaboration from your team. We’re excited to hear that automation, centralized communication, and marketing-to-sales tracking have been a game-changer for your office. That visibility and efficiency are exactly what Aesthetix CRM is designed to deliver. We also appreciate your feedback on training resources. Expanding workflow-focused and reusable video content is a priority for us, and insights like yours help guide those improvements. We’re thrilled your team is loving the platform and look forward to supporting your continued growth. With appreciation, The Aesthetix CRM Team [View all Reviews](https://www.capterra.com/p/10011079/Aesthetix-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Systeme.io vs Aesthetix CRM](https://www.capterra.com/compare/198994-10011079/Systeme-vs-Aesthetix-CRM)