# Aesthetix CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aesthetix CRM the right Marketing Automation solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10011079/Aesthetix-CRM/reviews --- Aesthetix CRM 5 (25) [View alternatives](https://www.capterra.com/p/10011079/Aesthetix-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Reviews of Aesthetix CRM Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews LB Lori B Marketing DirectorMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Everything is seamlessly integrated in one place, making it an invaluable marketing and sales asset for our practice.“ January 28, 2026 SK Sara K Practice Manager, OperationsPlastics, 11 - 50 employeesUsed the software for: Less than 6 months. “Lack of ability to integrate with my EHR system.“ January 29, 2024 MC Maddie C Digital Marketing and Technology SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “From lead tracking to patient follow-up to internal workflows, everything lives in one place — clean, clear, and deeply integrated into how our team already works.“ April 4, 2025 MC Maddie C Digital Marketing and Technology SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Even external communication interfaces integrate effortlessly, which has elevated the way we deliver concierge-level service to our patients. And it’s not just the software that’s exceptional — the team behind it is, too.“ April 4, 2025 JY Jenny Y Practice AdministratorMedical Practice, 51 - 200 employeesUsed the software for: Less than 6 months. “Nextech recommended Aesthetix after we looked into Podium and Salesforce and we were immediately impressed with all of the capabilities it offered in one program, designed specifically for the aesthetics industry. While there is a bit of a learning curve, the program had everything we were looking for and then some.“ October 8, 2024 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael M. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Great CRM, simple yet powerful but superior customer support" July 23, 2025 5.0 CRMs can get very complex and you only know what's in store when you start using them. Overall, very happy with our decision here. Pros 1\. Onboarding process 2. Customer Support Readily Available + with Screenshare 3. CRM Product Features Cons The best attribution performance tracking for Google Ads was only available with their built-in web forms. Switched from [MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) MyMedLeads was outdated and didn't have all the integrations I wanted Review Source Response from Aesthetix CRM July 24, 2025 Hey Mike - Thank you so much for your thoughtful review and for choosing Aesthetix CRM! We’re thrilled to hear that you had a smooth onboarding experience and that our team was able to support you effectively with screen sharing and prompt assistance. It's great to know you're enjoying the depth of features our CRM offers — we strive to make even the most complex workflows feel intuitive and impactful. We truly appreciate your feedback regarding Google Ads attribution. You're absolutely right — our best-in-class attribution tracking is currently optimized for use with our native web forms. That said, we are actively exploring ways to extend this capability across more flexible integrations and platforms. Your insight helps us prioritize what matters most to our users. Thanks again for your kind words — and for moving over from MyMedLeads. We’re excited to continue supporting your growth and success! Warm regards, The Aesthetix CRM Team JF Jay F. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "10/10 platform " December 26, 2025 5.0 10/10. If you are a healthcare provider in any medical capacity, I can give you with utmost certainty that there is no better CRM integration out there. Pros Aesthetix CRM is incredibly powerful yet intuitive. The automation capabilities, pipeline management, patient communication tools, and integrations are clearly built with medical aesthetics in mind. It allows us to centralize patient journeys, track conversions, automate follow-ups, and scale across multiple locations without losing control or visibility. The platform is flexible, fast, and clearly designed by people who understand how aesthetic practices actually operate. Cons NA. I have to put 100 word minimum so this will be irrelevant free text because everything with aesthetix CRM is incredible. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Aesthetix CRM API integration you obtained with Patient now Switched from [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) API integration you obtained with Patient now Review Source Response from Aesthetix CRM December 31, 2025 Hi Jay, Thank you for such a thoughtful and enthusiastic review. We're honored to support a forward-thinking leader like yourself, and it's clear you’re using Aesthetix CRM exactly as it was intended, to streamline complex operations, optimize patient journeys, and scale with confidence. Hearing that the platform feels powerful, intuitive, and truly tailored for aesthetic practices means the world to us. We built it to remove friction from the provider side, so you can focus on delivering exceptional care without sacrificing visibility or growth potential. We’re thrilled to be your CRM partner and can’t wait to support your continued success across all your locations. With gratitude, The Aesthetix CRM Team You lead the practice. We’ll power the engine. NW Nick W. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great tool for my business" July 8, 2025 5.0 Pros Julie did a great job getting us started. The onboarding was pretty straight forward. She took extra time to make sure we got all of our stuff in order that we need. Cons The connections I need to trigger some workflows from PtNow Essentials are not there. The triggers that are available don't really make sense or are useful at all. I have not been able to get the support I need from this from either platform. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) More automation then I currently had. Could use more Review Source Response from Aesthetix CRM November 20, 2025 Thank you for taking the time to share your experience. We are glad to hear that your onboarding with Julie went smoothly and that she helped set your team up for success. We are sorry to hear about the challenges you faced with PtNow Essentials triggers and workflow connections. The integrations and automation options available today are only the starting point and our product team is actively expanding both the depth and flexibility of these triggers. We also apologize that you have not received the level of support you expected. That is not the experience we want for any customer. We will reach out to you directly to better understand the workflows you are trying to build so we can get you the right solution and ensure everything is functioning the way your practice needs. Thank you again for choosing Aesthetix CRM for its automation capabilities. We appreciate your input and are committed to giving you more powerful automation tools that continue to improve your operations. TL Terry L. Operations Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth every penny! " January 8, 2026 5.0 We started in September with on-boarding and launch mid-November. So, thus far we love it! The team loves it even more so, we couldn't be happier with our switch. Pros We are a mature office with over 20K contacts. So, making this change was a big over taking and A LOT of patience needed (on both sides, LOL) to set up the many many many automations and with TWO different locations in ONE. The CRM has amazing systems for automations (email, text, and etc.). All centrally located for the team to response timely and efficiently (socials too!). Customer support has made it very easy to set it up and trouble shoot everything continuously as we continue to grow new marketing campaigns and automations as request per our office team members. Lastly, and more importantly being able to track all of our marketing success with the sales has been a game changer. Cons Having a bit more training on HOW the system works ahead of time with either training videos (some are provided). However, videos training on workflow setup and concept with more details and limitations of workflows would be great to know. Also videos that we can referral back would be even better. \[sensitive content hidden\] our on-boarding rep would great loom videos explaining the step-by-step actions needed to create or correct something was the best! Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Aesthetix CRM This provided everything we needed, integrated to PN, and great price! Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Swell](https://www.capterra.com/p/196277/A-more-creative-way-sell-and-ship-your-products-more-efficiently/)[Bounce](https://www.capterra.com/p/250354/Bounce/)[MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) We needed a central location where everything was available for the team to review efficiently and correctly. Review Source Response from Aesthetix CRM January 9, 2026 Hi Terry, Thank you for the thoughtful review and for trusting Aesthetix CRM with such a large, established practice. Managing over 20,000 contacts across multiple locations is no small task, and we truly appreciate the collaboration from your team. We’re excited to hear that automation, centralized communication, and marketing-to-sales tracking have been a game-changer for your office. That visibility and efficiency are exactly what Aesthetix CRM is designed to deliver. We also appreciate your feedback on training resources. Expanding workflow-focused and reusable video content is a priority for us, and insights like yours help guide those improvements. We’re thrilled your team is loving the platform and look forward to supporting your continued growth. With appreciation, The Aesthetix CRM Team JV Jeanette V. Special projects and software integration support Manager Hospital & Health Care Used the software for: 1-2 years ### " A CRM That Truly Partners With Your Business" July 1, 2025 5.0 We’ve had the pleasure of working with AesthetixCRM for over a year now, and the experience has been consistently positive. \[sensitive content hidden\], the \[sensitive content hidden\], has been incredibly responsive — always quick to reply and genuinely willing to assist. Whether it’s a technical question, a workflow update, or general platform guidance, we know we can count on him to step in when needed. One of the standout aspects of AesthetixCRM is how updates and new features are rolled out. Everything is implemented in a timeous and well-communicated manner, with minimal disruption to our day-to-day operations. The team’s commitment to continuous improvement and a seamless user experience is clear in every interaction. As Skin Renewal’s Online Team, we manage a high volume of leads and data across 20 clinics. Having a CRM that not only supports our operations but grows with us — and a team that feels like a true partner — has made a meaningful impact on how we work. Thank you to \[sensitive content hidden\] and the entire AesthetixCRM team for your continued support, professionalism, and dedication. We’re grateful for the collaboration and excited to see what the future holds. — Skin Renewal & The Online Team Pros Direct access to the \[sensitive content hidden\] has been a game changer — \[sensitive content hidden\] is hands-on, approachable, and always willing to assist. His responsiveness and genuine involvement truly set AesthetixCRM apart from other platforms we've used. Additionally, the seamless integration with our existing systems, such as Zenoti, and the consistent rollout of well-communicated updates make the platform reliable and easy to work with. Cons The speed of AesthetixCRM can be slow at times, and it would be great to see improvements in this area. I understand that an upgrade is planned soon, which should help. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Aesthetix CRM We chose Aesthetix CRM because it integrates seamlessly with Zenoti, which is our point-of-sale system, and it connects with most of our communication software, including Outlook, our website, and live chat. This level of integration streamlines our operations and improves efficiency across departments. Additionally, Aesthetix CRM suits our budget well, offering excellent value without compromising on features or support. This combination of affordability, integration, and functionality made it the clear choice over other alternatives. Switched from [CM.com Communications Platform](https://www.capterra.com/p/196877/CM-com/) We switched from CM.com to AesthetixCRM because CM.com did not integrate with our POS system, Zenoti, nor with our other key communication platforms such as our website, Outlook, and live chat. AesthetixCRM offers seamless integration with all these systems, which streamlines our operations and improves the overall patient experience. Review Source Response from Aesthetix CRM November 24, 2025 Thank you so much for your thoughtful review and for sharing your experience with Aesthetix CRM. We are grateful for your trust over the past year and thrilled to hear that the platform, along with our integrations and updates, has supported your team across all 20 clinics. We appreciate the kind words about our support and involvement. It means a lot to know that our responsiveness and partnership have made a positive impact on your workflow. Thank you as well for the feedback about speed. We agree that performance is important, and the final updates of the UI upgrade is designed to deliver a smoother and faster experience. We are truly grateful for the partnership with Skin Renewal and your Online Team. Thank you for your continued support. We look forward to growing with you and continuing to improve the platform for your operations. LB Lori B. Marketing Director Medical Practice Used the software for: Less than 6 months ### "Finally, a CRM That Checks Every Box" January 28, 2026 5.0 It's been great! The onboarding was very simple, I appreciate that it was all basically set up for us, making it very easy to jump in! Pros This is the only CRM that truly checks all the boxes. Everything is seamlessly integrated in one place, making it an invaluable marketing and sales asset for our practice. The value is unmatched. We were able to eliminate six other software platforms because Aesthetix CRM covers it all. Cons Because it covers so much, there is a lot to learn. I do wish we had a client success manager that we could contact when team help is needed vs. support. Though the support team has been great. Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/)[Later Social](https://www.capterra.com/p/152254/Later/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Podium](https://www.capterra.com/p/164285/Podium/)[MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) Our CRM was very dated and difficult to track leads, as things felt broken. Review Source Response from Aesthetix CRM February 5, 2026 Hi Lori — thank you so much for sharing your experience. We’re thrilled to hear that Aesthetix CRM has truly checked all the boxes for your practice and allowed you to replace multiple platforms with one seamless solution. That kind of impact is exactly what we strive for. We also appreciate your honest feedback about the learning curve and desire for a dedicated client success manager. While our support team is always here to help, we understand the value of having a consistent point of contact and are continuously working to enhance the customer experience as we grow. We’re so glad onboarding felt simple and that having everything set up made it easy to jump right in. Thank you for trusting us—we’re excited to continue supporting your success. — The Aesthetix CRM Team TP Tammy P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Finally A Productive System." July 9, 2025 5.0 The overall experience has been amazing and I would definitely recommend that if you are not using a CRM that you give them a try. Pros If you know, you know, the Med spa industry is a tough business and we need all the help we can get. The knowledge and efficiency of this company is unmeasurable. I worked with \[sensitive content hidden\] and she was so amazing at keeping things moving forward, working with my team and to quickly expedite our go live. This service has taken so much off of my plate and has already increased our revenue just after being live a couple of days. Cons I can’t say anything negative about this company. They have been so incredible and easy to work with and very affordable. Review Source Response from Aesthetix CRM July 10, 2025 Hi Tammy, Thank you so much for your incredible review! We know the med spa industry moves fast and demands a lot, so it means everything to hear that Aesthetix CRM has already helped lighten your load and increase revenue, even in just a few days. It was our absolute pleasure to work with your team and keep the momentum going during onboarding. We built Aesthetix CRM to give leaders like you the automation, support, and flexibility needed to thrive, and it’s amazing to see it already making a difference. We’re so grateful for your recommendation and excited to keep supporting your growth every step of the way. With appreciation, The Aesthetix CRM Team MC Maddie C. Digital Marketing and Technology Specialist Medical Practice Used the software for: 6-12 months ### "Obsessed! Game-changing software" April 4, 2025 5.0 After implementing AesthetixCRM into every layer of our plastic surgery practice, I can genuinely say it’s one of the most impressive softwares I’ve ever used. It's so much more than a CRM, it's a thoughtfully designed communication/marketing ecosystem that has become the backbone of our practice. I am continually impressed by how intelligently it’s built. Every tool, every automation, every integration serves a purpose — and somehow, it all fits together in a way that feels seamless and intuitive. It's built specifically for the unique needs of plastic surgery practices. We’ve been able to consolidate what used to be scattered across multiple platforms into one cohesive, streamlined system. From lead tracking to patient follow-up to internal workflows, everything lives in one place — clean, clear, and deeply integrated into how our team already works. Even external communication interfaces integrate effortlessly, which has elevated the way we deliver concierge-level service to our patients. And it’s not just the software that’s exceptional — the team behind it is, too. \[sensitive content hidden\] has been an absolute gem — incredibly responsive, sharp, and genuinely committed to making sure the software works exactly how we need it to. And \[sensitive content hidden\], went out of his way to personally support me with a complex integration. That level of attention and care is rare, and it speaks volumes about the integrity of the company. They go the extra mile, even developing courses for advanced users and offering a weekly Q&A session. I’ve explored this platform in depth, and the more I uncover, the more I appreciate the foresight and strategy behind it. AesthetixCRM supports not just day-to-day efficiency but long-term growth and improvement — in the way a high-level plastic surgery practice should be run. If you’re serious about optimizing the way your practice runs — and you want a system that’s as thoughtful, capable, and ambitious as you are — this is the one!! Pros \- Extremely well-designed for plastic surgery/medspa practices - Consolidates multiple platforms/workspaces into one system - Elevates/maximizes external communications - Customizable automations/workflows - Fantastic support and onboarding process - Continual updates/new features - Intuitive and beautiful UI Cons \- Slight learning curve due to how powerful and feature-rich it is - Not exactly a con, but getting the most out of its implementation means investing time in mapping out operations, communication templates, and automation logic. Fully customizing it takes time, strategy and exploration. However, they provide such an exceptional foundation along with detailed, high-level support during the customization process. Such a robust software comes with many intricacies, but that is what makes it exceptional. Switched from [MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) We wanted to elevate and improve our systems. Review Source Response from Aesthetix CRM April 7, 2025 Thank you so much for this incredible review — we’re truly honored! It’s amazing to hear how Aesthetix CRM has become the backbone of your practice and helped streamline every layer of your operations. We designed this platform specifically for plastic surgery and med spa teams like yours, and it’s so rewarding to see it making a real difference. You’re absolutely right — the customization takes time, but it’s what allows practices to unlock the full potential of the system. We’re especially grateful for your kind words about our team; their commitment to your success is at the heart of everything we do. Your feedback reminds us why we built this platform: to help ambitious practices thrive with smarter systems and seamless communication. We’re excited to keep supporting your growth every step of the way! SH Stacey H. VP Hospital & Health Care Used the software for: 6-12 months ### "User friendly tool for Med Spas and plastic surgery practices." December 16, 2024 5.0 I LOVED working with \[sensitive content hidden\]was amazing and patient in helping us determine if the program would work for our organization. Pros The Aesthetix CRM team is incredibly generous with their time to help onboard the team. The onboarding documentation was so organized. I love how many templates and workflows are already created. The automation functionality is limitless for email and SMS. The number of integrations is very impressive - from Facebook to Slack. Support is very responsive and helpful. Cons I would love more support articles about building automated workflows. Reporting for board presentations will likely be a manual process as reports cannot be exported. When updates are being made to the system, the CRM runs very slow and often needs to be refreshed. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Aesthetix CRM User friendly interface. Built-in workflows and automation. Cost effective. Switched from [MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) MML was antiquated and difficult to use. Review Source Response from Aesthetix CRM December 17, 2024 Stacey, thank you so much for your in-depth review. We have greatly enjoyed working with your practices and helping them automate the lead capture and lead nurture processes. We hope 2025 will be the year of reporting, and we can improve those modules to meet more of our customers' needs. Thanks again for choosing Aesthetix CRM! DW Desiree W. CFO Alternative Medicine Used the software for: Less than 6 months ### "Make the Investment and get the Support You desire" July 13, 2025 5.0 Awesome experience. As business owners we all know life throws curve balls and the team is here to support you. They listen to the vision, provide the tools to help you implement and make themselves available. If they didn’t have the answer they helped us find a way! Highly recommend. Pros I love the capabilities of the system, the scalability and customer support is top notch. They deliver on their results and listen to your needs and assist in creating the solution. \[sensitive content hidden\] both have both gone above and beyond to design the system that supports our vision on an ongoing basis. Cons Nothing, they are solution oriented and have helped us find a resolution anytime an obstacle came up. Review Source Response from Aesthetix CRM July 14, 2025 Thank you so much for your incredible review and kind words! We're thrilled to hear that Aesthetix CRM has been such a powerful and reliable partner in helping support your vision. Our team is committed to going above and beyond for every client, so it’s especially rewarding to hear that you’ve experienced that firsthand. Scalability, tailored solutions, and unwavering support are at the core of what we do, and your feedback reaffirms why we do it. We also appreciate your callout that we don’t shy away from challenges, we solve them. Whether it’s building custom workflows or brainstorming new ways to bring your ideas to life, it’s a privilege to collaborate with visionary leaders like yourself. Thanks again for the trust and for recommending us. We’re excited to continue building together! —The Aesthetix CRM Team EC Ebony C. CMO Medical Practice Used the software for: 1-2 years ### "A solid all-in-one platform for multi-location practices" May 12, 2026 5.0 Aesthetix CRM has become a core part of how we run marketing and patient communication across our clinic locations. The platform is relatively intuitive, the support team is reliable, and the automation depth has meaningfully improved our follow-through on lead nurture and patient retention. For the price point, it delivers a strong breadth of capability - pipeline management, two-way communication, campaign tracking and automation, and Zenoti integration — in a single system. It's a solid choice for any med spa or aesthetics practice that's serious about scaling their patient communication without scaling their headcount. Pros \- Automation capabilities: We use the workflow builder for lead nurture sequences, pipeline management integrated with Zenoti, and reactivation and retention campaigns - all running without manual intervention. For a multi-location operation, having that infrastructure in one platform is a real operational advantage. - Value for money is good when compared to other options, even with the HIPAA compliance add-on. - Customer support has been great. The team is responsive, actually resolves issues, and doesn't pass you around. The help article library is also thorough. Cons \- Extra charges incurred from outgoing emails/SMS - Lack of data from automated workflows. Ex. What stage of the workflow are people converting / dropping off. Revenue generated by workflows. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Aesthetix CRM The vast number of pre-existing workflows, the strong onboarding/set up support, the cost, and the ability to receive incoming patient communication. Review Source Response from Aesthetix CRM May 14, 2026 Ebony, thank you for such a thoughtful review. Hearing that the workflow builder and Zenoti integration are delivering real leverage across Annie Aesthetic's locations means a lot — that's exactly what we built Aesthetix CRM for. On your cons: outbound SMS and email charges are pass-through usage costs from Twilio and Mailgun, kept at industry low costs, but we know predictable pricing matters at multi-location volume. And workflow analytics — stage conversion, drop-off, revenue attribution — is a real gap today and on our roadmap. We'd love your input as we scope it. Thanks again, and for the kind words about our support team — We'll make sure they see it. — The Aesthetix CRM Team TH Tomer H. Operations and Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great platform to get new clients for your business" June 17, 2025 5.0 Pros I liked the variety of options in which our company was able to use Aesthetix to nurture and keep track of all the leads as well as converting them to clients. Cons In the beginning the platform seemed a bit challenging but the onboarding process and support system were very helpful. Review Source Response from Aesthetix CRM June 19, 2025 Thank you so much for the thoughtful review! We’re thrilled to hear that Aesthetix CRM has helped your team nurture leads and convert them into clients more effectively. That’s exactly what we built the platform to do. We also appreciate your honest feedback about the initial learning curve. It’s great to know our onboarding and support teams made the transition smoother—empowering our clients is a top priority. If there’s ever anything we can do to further support your success, don’t hesitate to reach out! — The Aesthetix CRM Team AB Ashley B. Owner Medical Practice Used the software for: 1-2 years ### "AesthetixCRM Review" March 6, 2025 5.0 I have used other GoHighLevel CRMs and nothing compares to the ease and convenience and team of Aesthetix CRM. I've loved using Aesthetix CRM and would recommend this platform to all medspas as a #1 must have. Pros The Aesthetix CRM support team is very helpful and respond quickly. The platform is medspa specific and easy to navigate. Marketing and nurturing my leads was made convenient. Cons I cannot think of anything that I did not like. Switched from [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) I was not satisfied with system or support Review Source JY Jenny Y. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "We finally found a CRM that does it all!" October 8, 2024 5.0 We have tried so many CRM's and none of them have met our needs with some being absolutely awful. Most recently we tried Redspot and Nextech Lead Management. Leads are so crucial to the success of our practice that we continued the hunt and trying to find something that didn't require multiple software programs to meet our needs. Nextech recommended Aesthetix after we looked into Podium and Salesforce and we were immediately impressed with all of the capabilities it offered in one program, designed specifically for the aesthetics industry. While there is a bit of a learning curve, the program had everything we were looking for and then some. Support is beyond amazing, which is super rare. Most software companies seem to prioritize getting new accounts and lack on proper support with employees who know what they are talking about. \[sensitive content hidden truly cares to help us succeed and has restored our faith in software company representatives. We instantly started getting way more leas with the AI chat widget and are super excited to have all data from all ads and leads coming through one program only. I'd recommend Aesthetix to anybody in this industry. Pricing is totally reasonable and this would work for every practice, no matter the size. Pros I love all the capabilities and flow of things. The AI chat widget has totally helped drive a lot more leads and our team is responding to them all day long, which is great. \[sensitive content hidden has been absolutely amazing and we've never had this kind of support with any program over the last 15 years. Cons There is a bit of a learning curve but that's to be expected with how robust the program is. We've also worked through training the AI widget which is also completely understandable. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Aesthetix CRM Aesthetix has everything in one place which makes it easier with better data and actually saves us money so we aren't having different programs for different things. The work flows are much better and the data is much better than any of the others. It's also nice because it's specific to this industry with templates we can use. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Nextech Lead Managment wasn't robust enough and customer service was awful. Review Source Response from Aesthetix CRM October 15, 2024 Jenny, thank you for your glowing 5-star review! We're thrilled to hear that Aesthetix CRM has exceeded your expectations, especially after trying other platforms like Redspot and Nextech. It's fantastic to know that our all-in-one solution is helping streamline your lead management process and contributing to the success of your practice. We’re glad to hear that the AI chat widget has already boosted your lead flow, and that consolidating your data into one platform has made things easier. Our goal is to provide a product tailored specifically for the aesthetics industry, and we’re delighted that it's delivering exactly what you need. We also truly appreciate your kind words about our support team. Ensuring that our customers feel supported is a top priority for us, and it’s wonderful to know you’ve had such a positive experience. Thank you again for recommending Aesthetix CRM. We’re excited to continue supporting your practice! BW Ben W. Head of Digital Medical Practice Used the software for: Less than 6 months ### "Great CRM for the MedSpa Industry!" March 4, 2025 5.0 Excellent support from \[sensitive content hidden\], who know their product inside out, as well as industry best-practices. Simply excellent onboarding and ongoing support. Pros Connectivity with our existing platform and ability to surface customer information. Cons A little sticky and slow at times but seems to be improving. Review Source Response from Aesthetix CRM March 5, 2025 Ben, thank you so much for your thoughtful review! We pride our platform on being well integrated with your tech stack and helping you apply the features we provide for effective marketing campaigns proven to work in the aesthetics industry. We are constantly looking at ways to improve speed and overall reliability in the platform. You will see a significant difference in various modules throughout this year. We are thrilled to hear you have had a great onboarding experience, and we look forward to supporting your growing clinics in the future! Conno C. CEO Hospital & Health Care Used the software for: 6-12 months ### "HIPAA-compliant CRM with EMR integrations" September 24, 2024 5.0 Excellent support - always proactive and willing to go the extra mile to ensure success for their clients. Pros Aesthetix CRM offers a very intuitive, HIPAA-compliant CRM that integrates easily with EMRs. Cons Sometimes, more complex EMR integrations are required to achieve the end goal, but even if it takes a bit more time, the end result is exactly what we wanted. Review Source Response from Aesthetix CRM September 30, 2024 Thanks for the review Conno! Keragon is a great integration partner. We are excited for the future with Keragon! GA Grace A. Spa Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Aesthetix CRM is Easy to Use" July 24, 2024 5.0 Pros Our team loves how user-friendly Aesthetic CRM is for everyday use. The app is excellent. Cons When I go to text a patient in Aesthetix CRM, if the patient was not created in the actual Aesthetix app, the patient is not recognized. So instead of being able to text them immediately, I have to stop, go back to Mindbody, grab their contact info, then input the info to Aesthetix. That's been so frustrating that sometimes the providers give up in a rush and text on our work cells. That's the only time we miss Podium because it successully integrated contact info both ways. Review Source Response from Aesthetix CRM July 31, 2024 Thank you so much for your honest review Grace. We are happy to hear that it is working so well for your practice. We are going to look into adding to the integration to push any new Mindbody contact into Aesthetix CRM even if they do not schedule an appointment. Hopefully that will help with your issue. Thanks! AS Allaine S. Operational Manager Plastics Used the software for: 6-12 months ### "The Best! " July 16, 2024 5.0 Aesthetix CRM has given us great control over our marketing, lead generation, and conversion. We appreciate that the app developers are constantly improving and adding valuable features. Pros Our clinic has experienced significant improvements since implementing Aesthetix CRM. This powerful tool has revolutionized how we connect with our patients, noticeably enhancing our lead conversion rates. The user-friendly website interface is packed with robust features that have streamlined our operations. A feature that I really enjoy is creating customized workflows to automate our follow-up procedures. This has been effortless, resulting in faster turnaround times for patient communications. This has not only improved efficiency but also enhanced patient satisfaction by ensuring timely responses. Overall, Aesthetix CRM has proven to be an invaluable asset to our clinic, facilitating seamless patient interactions and contributing to our overall success." Cons The website is feature-rich and navigating through all the options initially felt overwhelming, however, these minor challenges were quickly overcome with the excellent customer support provided by Aesthetix CRM's team. They were responsive and guided us through any issues we encountered, ensuring a smooth transition and ongoing support. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Aesthetix CRM Aesthetix CRM had more features that we needed for our daily processes and their customer support was more responsive and supportive. Review Source Response from Aesthetix CRM July 22, 2024 Allaine, thank you so much for your review! We are so proud to support your practices and look forward to continuing to grow together. We will continue to push forward with new features and continuing education to keep your team and our other customers on the cutting edge of lead generation & marketing. AS Ashley S. Owner Medical Practice Used the software for: 6-12 months ### "Highly Recommend Aesthetix CRM!" July 10, 2024 5.0 \[sensitive content hidden\] was my salesperson and she is great. Set up was a little tricky but that is to be expected. The leads management piece is pretty simple but it can be hard to work through the system when it comes to updating automations, etc and support is not always super helpful. I would prefer someone to be able to talk to live when we have an issue we are trying to solve for. Overall through it has been a good experience and I feel we get a lot of value for what we pay for the system. Pros lead management functions, customizable automations, executive team is top notch Cons reporting is hard to figure out, customer support is lacking at times through the team@ email, getting support after you sign on is a challenge for someone that is not tech saavy Reason for choosing Aesthetix CRM It was recommended by APX Review Source Response from Aesthetix CRM July 16, 2024 Ashley, thank you so much for your honest review. We are working hard to train our support team and bring them up to speed on all of the platform's features. We will continue to improve and are proud to support your growing aesthetic practice! JG Joe G. Marketing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Pure Medical Spa - BEST CRM EVER!!!!!" October 25, 2023 5.0 Overall our experience with Aesthetix CRM has been exceptional. While technology can occasionally present issues, we have encountered only minor glitches within their system. Since partnering with Aesthetix, our team has achieved enhanced organization, efficiency, and effectiveness in lead conversion and nurturing. As we continue to deepen our knowledge and understanding of the system, we are excited to embrace what the future holds. I wholeheartedly recommend this highly customizable, all-in-one solution for seamless client communications to organizations, regardless of their size. Pros As an organization, we believe that the most valuable aspect of Aesthetix CRM is the Lead Nurture environment we have brought to our new and existing clients. We have seen how this platform allows us to build customer relationships and increase our sales. The user-friendly interface, customizable templates and powerful automation features make Aesthetix CRM a great fit for our needs. We have found that it is easy to track our leads and measure our success with this tool. With the ability to segment customers into groups, target them with personalized messaging, and understand how they are engaging with us, we are confident in our lead nurture workflow now. Cons Our with Aesthetix has had its share of challenges, as is often the case with onboarding processes. The main issue we've encountered revolves around the integration of our EMR (Zenoti) and Aesthetix APIs. Without seamless integration, utilizing Aesthetix to its full potential has been impossible.Initially, our usage of Aesthetix was limited to managing paid advertisement leads. However, as time progressed, we gradually expanded our utilization to encompass all incoming and outgoing communications. This expansion presented a unique challenge as we had two employees who were unfamiliar with CRM functionality, making it difficult for them to fully grasp and operate the system.While we acknowledge the bumps along the way, we remain committed to achieving optimal functionality and efficiency with Aesthetix. Reason for choosing Aesthetix CRM The customization abilities, cost-effective, and great customer support Review Source Response from Aesthetix CRM October 26, 2023 We appreciate your response, Joe! We continue to work on the Zenoti integration and will have it live as soon as possible. We look forward to growing with your team! SK Sara K. Practice Manager, Operations Plastics Used the software for: Less than 6 months ### "Sophisticated Platform! " January 29, 2024 5.0 My overall experience has been great. The Aesthetix team is very thorough through the onboarding process and hands on when it comes to solving problems. \[sensitive content hidden\] was absolutely amazing to work with. Since we have been live the customer service has been outstanding. Pros I like that it has many functionalities compared to other industry CRMs. The automation is customizable. Marketing and lead management are 5 star. Cons Reporting could be improved, which is in process. Lack of ability to integrate with my EHR system. Reason for choosing Aesthetix CRM Customizability. Customer Service Reviews. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) My Med Leads was a very old system. Outdated and rudimentary functionality. Review Source Response from Aesthetix CRM February 2, 2024 Sara, thank you so much for your thoughtful review! On the reporting side, we expect to have fully customizable reports by the end of Q2. We look forward to continuing to support you and your practice! HD Harry D. Managing Member Health, Wellness and Fitness Used the software for: Less than 6 months ### "A truly complete CRM" August 10, 2023 5.0 Precise tracking of lead to customer flow. Ability to tie final sales to leads/ campaigns. Lead contact automation. Multi channel CRM. Pros \[sensitive content hidden\] at AEsthetix is amazing! She will help you easily migrate your data, and really set everything up for you. Plus she will take the time to explain EVERYTHING in detail, and responds quickly to questions as you ramp up use of the platform. If you want software that will help you accurately track your sales pipeline from incoming lead to sale, this is it. Plus save your call center and front desk time by automating most of the lead contact tasks. After switching from Kustomer, I never looked back 😀 Cons Id like the incoming call features to be fully functioning. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Aesthetix CRM plastix highly recommended aesthetix Review Source Response from Aesthetix CRM August 11, 2023 Hi Harry, thank you for your 5-star review of Aesthetix CRM! We are thrilled you are pleased with the software and service received. We look forward to working together for a long time to come! MR Manny R. President and CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best CRM for our Industry" December 12, 2023 5.0 Provo experience has been exceptional. Yum. Boarding process was top-notch and the ongoing support has been best in class. Pros My favorite feature of Aesthetix CRM is ease of use. The marketing animation helps us stay on top and nurture our leads. Cons As a multiplication practice, we would like for it to be more customer able to accommodate multiple locations. Switched from [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) This was easier to use, and the workflow and automations are geared for my industry. Review Source Response from Aesthetix CRM December 19, 2023 Manny, we appreciate your review and your business! We are excited to launch more multi-location specific features in 2024. Your collaboration continues to make the platform better. Thank you! DM Denise M. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Highly Recommend Aesthetix CRM" September 21, 2023 5.0 Pros The support is phenomenal. The Aesthetix team does all the heavy lifting. They've made my job so much easier. Cons Periodic slow page load, but nothing major, and actually could be caused by my internet connection. Review Source Response from Aesthetix CRM September 22, 2023 Thank you so much for your review Denise! We appreciate the opportunity to serve your practice. JG Jake G. Marketing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "GLANZ Review " December 6, 2023 5.0 Pros Marketing automation, email and social functions Cons The data reporting aspect isn’t to the level I’d like it. Review Source Response from Aesthetix CRM December 7, 2023 Thank you so much for your review, Jake! We are thankful for your continued support. Similar Products Featured ## Related categories [Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.