--- title: "Aesthetix CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Aesthetix CRM the right Marketing Automation solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10011079/Aesthetix-CRM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Aesthetix CRM 4.9 (32) [View alternatives](https://www.capterra.com/p/10011079/Aesthetix-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Aesthetix CRM Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews RB Ramin B CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We chose Aesthetix in large part to integrate our website, social media, Google Business and other lead sources into one system.“ August 11, 2026 RG Rose G Social Media and Marketing ManagerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “Aesthetix’s support is not the best. When I’ve touched base on a previous issue or am troubleshooting something, I usually always have to re-explain the circumstances to a new support team member.“ September 2, 2026 MC Maddie C Digital Marketing and Technology SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “From lead tracking to patient follow-up to internal workflows, everything lives in one place — clean, clear, and deeply integrated into how our team already works.“ April 4, 2025 RB Ramin B CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The Aesthetix CRM software itself appears to be good, but our onboarding and post-launch support experience has been very disappointing.“ August 11, 2026 MC Maddie C Digital Marketing and Technology SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Even external communication interfaces integrate effortlessly, which has elevated the way we deliver concierge-level service to our patients. And it’s not just the software that’s exceptional — the team behind it is, too.“ April 4, 2025 SK Sara K Practice Manager, OperationsPlastics, 11 - 50 employeesUsed the software for: Less than 6 months. “Lack of ability to integrate with my EHR system.“ January 29, 2024 KT Kendall T Marketing CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “It is a bit of a learning curve at times, but they handle it with grace and their chatbot is one of the best out there.“ July 7, 2026 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael M. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Great CRM, simple yet powerful but superior customer support" July 23, 2025 5.0 CRMs can get very complex and you only know what's in store when you start using them. Overall, very happy with our decision here. Pros 1\. Onboarding process 2. Customer Support Readily Available + with Screenshare 3. CRM Product Features Cons The best attribution performance tracking for Google Ads was only available with their built-in web forms. Switched from [MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) MyMedLeads was outdated and didn't have all the integrations I wanted Review Source Response from Aesthetix CRM July 24, 2025 Hey Mike - Thank you so much for your thoughtful review and for choosing Aesthetix CRM! We’re thrilled to hear that you had a smooth onboarding experience and that our team was able to support you effectively with screen sharing and prompt assistance. It's great to know you're enjoying the depth of features our CRM offers — we strive to make even the most complex workflows feel intuitive and impactful. We truly appreciate your feedback regarding Google Ads attribution. You're absolutely right — our best-in-class attribution tracking is currently optimized for use with our native web forms. That said, we are actively exploring ways to extend this capability across more flexible integrations and platforms. Your insight helps us prioritize what matters most to our users. Thanks again for your kind words — and for moving over from MyMedLeads. We’re excited to continue supporting your growth and success! Warm regards, The Aesthetix CRM Team LB Lori B. Marketing Director Medical Practice Used the software for: Less than 6 months ### "Finally, a CRM That Checks Every Box" January 28, 2026 5.0 It's been great! The onboarding was very simple, I appreciate that it was all basically set up for us, making it very easy to jump in! Pros This is the only CRM that truly checks all the boxes. Everything is seamlessly integrated in one place, making it an invaluable marketing and sales asset for our practice. The value is unmatched. We were able to eliminate six other software platforms because Aesthetix CRM covers it all. Cons Because it covers so much, there is a lot to learn. I do wish we had a client success manager that we could contact when team help is needed vs. support. Though the support team has been great. Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/)[Later Social](https://www.capterra.com/p/152254/Later/)[Podium](https://www.capterra.com/p/164285/Podium/)[MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) Our CRM was very dated and difficult to track leads, as things felt broken. Review Source Response from Aesthetix CRM February 5, 2026 Hi Lori — thank you so much for sharing your experience. We’re thrilled to hear that Aesthetix CRM has truly checked all the boxes for your practice and allowed you to replace multiple platforms with one seamless solution. That kind of impact is exactly what we strive for. We also appreciate your honest feedback about the learning curve and desire for a dedicated client success manager. While our support team is always here to help, we understand the value of having a consistent point of contact and are continuously working to enhance the customer experience as we grow. We’re so glad onboarding felt simple and that having everything set up made it easy to jump right in. Thank you for trusting us—we’re excited to continue supporting your success. — The Aesthetix CRM Team NW Nick W. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great tool for my business" July 8, 2025 5.0 Pros Julie did a great job getting us started. The onboarding was pretty straight forward. She took extra time to make sure we got all of our stuff in order that we need. Cons The connections I need to trigger some workflows from PtNow Essentials are not there. The triggers that are available don't really make sense or are useful at all. I have not been able to get the support I need from this from either platform. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) More automation then I currently had. Could use more Review Source Response from Aesthetix CRM November 20, 2025 Thank you for taking the time to share your experience. We are glad to hear that your onboarding with Julie went smoothly and that she helped set your team up for success. We are sorry to hear about the challenges you faced with PtNow Essentials triggers and workflow connections. The integrations and automation options available today are only the starting point and our product team is actively expanding both the depth and flexibility of these triggers. We also apologize that you have not received the level of support you expected. That is not the experience we want for any customer. We will reach out to you directly to better understand the workflows you are trying to build so we can get you the right solution and ensure everything is functioning the way your practice needs. Thank you again for choosing Aesthetix CRM for its automation capabilities. We appreciate your input and are committed to giving you more powerful automation tools that continue to improve your operations. ST Sine T. Director Marketing and Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best decision we ever made for our business" August 2, 2026 5.0 Their onboarding is very well organized, and so are their training sessions. If you need help with anything, you can always get it. I love how responsive the tech support is and that they always get exactly what it is I'm asking. Pros We love Aesthetix CRM. We got it as an add-on to Patient Now Essentials, which simply couldn't deliver on many of the lead management and lead automation features it promised, and we continue to be amazed how well ACRM performs. There is hardly anything that can't be custom programmed, and the ease of use for our staff is fantastic. It's the first time ever that we've been able to have all the information about a contact at our fingertips, and can communicate via internal notes directly on the patient contact card. The workflow automations are extremely powerful yet surprisingly easy to use, and the best thing about ACRM is that it just WORKS. It's not buggy. And if there ever IS an issue, their support staff is fantastic. Even the automated AI-powered first level support is incredibly good at mining their internal support database to find answers. It can analyze screenshots and tell you why a contact didn't do what was expected, and if you're not getting anywhere with the chatbot you seamlessly get escalated to a knowledgeable support staff member. But I often get a surprising amount of queries resolves with AI. Cons I feel like the phone system setup and how all numbers are routed was fairly complex and would have liked a little more handholding at the initial setup. But overall, this is a very small thing compared to how much more organized and effective we feel with our communication, with leads, patients, and internally. Review Source Response from Aesthetix CRM August 6, 2026 Sine, thank you so much for this thoughtful review! We're thrilled that Aesthetix CRM has delivered where other tools fell short, especially on lead management and automation. Hearing that your team finds it easy to use and reliable means a lot, because "it just works" is exactly the standard we hold ourselves to. We're also glad our AI-powered support has been genuinely helpful, and that escalations to our team feel seamless. That handoff experience is something we've invested heavily in. Thank you for the honest feedback on phone system setup. You're right that number routing can feel complex, and we're actively working to make that part of onboarding more guided and hands-on. Notes like yours help us know where to focus. We're grateful to have you as a partner and excited to keep supporting your practice's growth. Thanks for being part of the Aesthetix CRM family! — The Aesthetix CRM Team TP Tammy P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Finally A Productive System." July 9, 2025 5.0 The overall experience has been amazing and I would definitely recommend that if you are not using a CRM that you give them a try. Pros If you know, you know, the Med spa industry is a tough business and we need all the help we can get. The knowledge and efficiency of this company is unmeasurable. I worked with \[sensitive content hidden\] and she was so amazing at keeping things moving forward, working with my team and to quickly expedite our go live. This service has taken so much off of my plate and has already increased our revenue just after being live a couple of days. Cons I can’t say anything negative about this company. They have been so incredible and easy to work with and very affordable. Review Source Response from Aesthetix CRM July 10, 2025 Hi Tammy, Thank you so much for your incredible review! We know the med spa industry moves fast and demands a lot, so it means everything to hear that Aesthetix CRM has already helped lighten your load and increase revenue, even in just a few days. It was our absolute pleasure to work with your team and keep the momentum going during onboarding. We built Aesthetix CRM to give leaders like you the automation, support, and flexibility needed to thrive, and it’s amazing to see it already making a difference. We’re so grateful for your recommendation and excited to keep supporting your growth every step of the way. With appreciation, The Aesthetix CRM Team MC Maddie C. Digital Marketing and Technology Specialist Medical Practice Used the software for: 6-12 months ### "Obsessed! Game-changing software" April 4, 2025 5.0 After implementing AesthetixCRM into every layer of our plastic surgery practice, I can genuinely say it’s one of the most impressive softwares I’ve ever used. It's so much more than a CRM, it's a thoughtfully designed communication/marketing ecosystem that has become the backbone of our practice. I am continually impressed by how intelligently it’s built. Every tool, every automation, every integration serves a purpose — and somehow, it all fits together in a way that feels seamless and intuitive. It's built specifically for the unique needs of plastic surgery practices. We’ve been able to consolidate what used to be scattered across multiple platforms into one cohesive, streamlined system. From lead tracking to patient follow-up to internal workflows, everything lives in one place — clean, clear, and deeply integrated into how our team already works. Even external communication interfaces integrate effortlessly, which has elevated the way we deliver concierge-level service to our patients. And it’s not just the software that’s exceptional — the team behind it is, too. \[sensitive content hidden\] has been an absolute gem — incredibly responsive, sharp, and genuinely committed to making sure the software works exactly how we need it to. And \[sensitive content hidden\], went out of his way to personally support me with a complex integration. That level of attention and care is rare, and it speaks volumes about the integrity of the company. They go the extra mile, even developing courses for advanced users and offering a weekly Q&A session. I’ve explored this platform in depth, and the more I uncover, the more I appreciate the foresight and strategy behind it. AesthetixCRM supports not just day-to-day efficiency but long-term growth and improvement — in the way a high-level plastic surgery practice should be run. If you’re serious about optimizing the way your practice runs — and you want a system that’s as thoughtful, capable, and ambitious as you are — this is the one!! Pros \- Extremely well-designed for plastic surgery/medspa practices - Consolidates multiple platforms/workspaces into one system - Elevates/maximizes external communications - Customizable automations/workflows - Fantastic support and onboarding process - Continual updates/new features - Intuitive and beautiful UI Cons \- Slight learning curve due to how powerful and feature-rich it is - Not exactly a con, but getting the most out of its implementation means investing time in mapping out operations, communication templates, and automation logic. Fully customizing it takes time, strategy and exploration. However, they provide such an exceptional foundation along with detailed, high-level support during the customization process. Such a robust software comes with many intricacies, but that is what makes it exceptional. Switched from [MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) We wanted to elevate and improve our systems. Review Source Response from Aesthetix CRM April 7, 2025 Thank you so much for this incredible review — we’re truly honored! It’s amazing to hear how Aesthetix CRM has become the backbone of your practice and helped streamline every layer of your operations. We designed this platform specifically for plastic surgery and med spa teams like yours, and it’s so rewarding to see it making a real difference. You’re absolutely right — the customization takes time, but it’s what allows practices to unlock the full potential of the system. We’re especially grateful for your kind words about our team; their commitment to your success is at the heart of everything we do. Your feedback reminds us why we built this platform: to help ambitious practices thrive with smarter systems and seamless communication. We’re excited to keep supporting your growth every step of the way! SH Stacey H. VP Hospital & Health Care Used the software for: 6-12 months ### "User friendly tool for Med Spas and plastic surgery practices." December 16, 2024 5.0 I LOVED working with \[sensitive content hidden\]was amazing and patient in helping us determine if the program would work for our organization. Pros The Aesthetix CRM team is incredibly generous with their time to help onboard the team. The onboarding documentation was so organized. I love how many templates and workflows are already created. The automation functionality is limitless for email and SMS. The number of integrations is very impressive - from Facebook to Slack. Support is very responsive and helpful. Cons I would love more support articles about building automated workflows. Reporting for board presentations will likely be a manual process as reports cannot be exported. When updates are being made to the system, the CRM runs very slow and often needs to be refreshed. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Aesthetix CRM User friendly interface. Built-in workflows and automation. Cost effective. Switched from [MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) MML was antiquated and difficult to use. Review Source Response from Aesthetix CRM December 17, 2024 Stacey, thank you so much for your in-depth review. We have greatly enjoyed working with your practices and helping them automate the lead capture and lead nurture processes. We hope 2025 will be the year of reporting, and we can improve those modules to meet more of our customers' needs. Thanks again for choosing Aesthetix CRM! JY Jenny Y. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "We finally found a CRM that does it all!" October 8, 2024 5.0 We have tried so many CRM's and none of them have met our needs with some being absolutely awful. Most recently we tried Redspot and Nextech Lead Management. Leads are so crucial to the success of our practice that we continued the hunt and trying to find something that didn't require multiple software programs to meet our needs. Nextech recommended Aesthetix after we looked into Podium and Salesforce and we were immediately impressed with all of the capabilities it offered in one program, designed specifically for the aesthetics industry. While there is a bit of a learning curve, the program had everything we were looking for and then some. Support is beyond amazing, which is super rare. Most software companies seem to prioritize getting new accounts and lack on proper support with employees who know what they are talking about. \[sensitive content hidden truly cares to help us succeed and has restored our faith in software company representatives. We instantly started getting way more leas with the AI chat widget and are super excited to have all data from all ads and leads coming through one program only. I'd recommend Aesthetix to anybody in this industry. Pricing is totally reasonable and this would work for every practice, no matter the size. Pros I love all the capabilities and flow of things. The AI chat widget has totally helped drive a lot more leads and our team is responding to them all day long, which is great. \[sensitive content hidden has been absolutely amazing and we've never had this kind of support with any program over the last 15 years. Cons There is a bit of a learning curve but that's to be expected with how robust the program is. We've also worked through training the AI widget which is also completely understandable. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Aesthetix CRM Aesthetix has everything in one place which makes it easier with better data and actually saves us money so we aren't having different programs for different things. The work flows are much better and the data is much better than any of the others. It's also nice because it's specific to this industry with templates we can use. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Nextech Lead Managment wasn't robust enough and customer service was awful. Review Source Response from Aesthetix CRM October 15, 2024 Jenny, thank you for your glowing 5-star review! We're thrilled to hear that Aesthetix CRM has exceeded your expectations, especially after trying other platforms like Redspot and Nextech. It's fantastic to know that our all-in-one solution is helping streamline your lead management process and contributing to the success of your practice. We’re glad to hear that the AI chat widget has already boosted your lead flow, and that consolidating your data into one platform has made things easier. Our goal is to provide a product tailored specifically for the aesthetics industry, and we’re delighted that it's delivering exactly what you need. We also truly appreciate your kind words about our support team. Ensuring that our customers feel supported is a top priority for us, and it’s wonderful to know you’ve had such a positive experience. Thank you again for recommending Aesthetix CRM. We’re excited to continue supporting your practice! AS Allaine S. Operational Manager Plastics Used the software for: 6-12 months ### "The Best! " July 16, 2024 5.0 Aesthetix CRM has given us great control over our marketing, lead generation, and conversion. We appreciate that the app developers are constantly improving and adding valuable features. Pros Our clinic has experienced significant improvements since implementing Aesthetix CRM. This powerful tool has revolutionized how we connect with our patients, noticeably enhancing our lead conversion rates. The user-friendly website interface is packed with robust features that have streamlined our operations. A feature that I really enjoy is creating customized workflows to automate our follow-up procedures. This has been effortless, resulting in faster turnaround times for patient communications. This has not only improved efficiency but also enhanced patient satisfaction by ensuring timely responses. Overall, Aesthetix CRM has proven to be an invaluable asset to our clinic, facilitating seamless patient interactions and contributing to our overall success." Cons The website is feature-rich and navigating through all the options initially felt overwhelming, however, these minor challenges were quickly overcome with the excellent customer support provided by Aesthetix CRM's team. They were responsive and guided us through any issues we encountered, ensuring a smooth transition and ongoing support. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Aesthetix CRM Aesthetix CRM had more features that we needed for our daily processes and their customer support was more responsive and supportive. Review Source Response from Aesthetix CRM July 22, 2024 Allaine, thank you so much for your review! We are so proud to support your practices and look forward to continuing to grow together. We will continue to push forward with new features and continuing education to keep your team and our other customers on the cutting edge of lead generation & marketing. SK Sara K. Practice Manager, Operations Plastics Used the software for: Less than 6 months ### "Sophisticated Platform! " January 29, 2024 5.0 My overall experience has been great. The Aesthetix team is very thorough through the onboarding process and hands on when it comes to solving problems. \[sensitive content hidden\] was absolutely amazing to work with. Since we have been live the customer service has been outstanding. Pros I like that it has many functionalities compared to other industry CRMs. The automation is customizable. Marketing and lead management are 5 star. Cons Reporting could be improved, which is in process. Lack of ability to integrate with my EHR system. Reason for choosing Aesthetix CRM Customizability. Customer Service Reviews. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) My Med Leads was a very old system. Outdated and rudimentary functionality. Review Source Response from Aesthetix CRM February 2, 2024 Sara, thank you so much for your thoughtful review! On the reporting side, we expect to have fully customizable reports by the end of Q2. We look forward to continuing to support you and your practice! JG Jake G. Marketing Director Health, Wellness and Fitness Used the software for: 6-12 months ### "GLANZ Review " December 6, 2023 5.0 Pros Marketing automation, email and social functions Cons The data reporting aspect isn’t to the level I’d like it. Review Source Response from Aesthetix CRM December 7, 2023 Thank you so much for your review, Jake! We are thankful for your continued support. RB Ramin B. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good software, but do not be rushed through onboarding" August 11, 2026 3.0 The Aesthetix CRM software itself appears to be good, but our onboarding and post-launch support experience has been very disappointing. We chose Aesthetix in large part to integrate our website, social media, Google Business and other lead sources into one system. We went live before several of those integrations were fully functional or had been adequately tested. Aesthetix also required our website contact forms to be routed through their system, which required additional work and expense on our end. After going live, we discovered that although those leads were reaching Aesthetix, our existing Google Ads conversion tracking was no longer functioning properly. This was not identified during onboarding, and the loss of accurate conversion data has been harmful to our ability to measure and optimize our advertising. We also went live with unresolved social media integration issues. On the day our account was transitioned out of onboarding, we already had problems requiring assistance. We were nevertheless handed off to our new representative, who was then unavailable for approximately 10 days. Since then, getting timely hands-on technical assistance has been frustrating, with much of the troubleshooting falling back on our own staff and marketing consultant. The software has considerable potential, so I hope our experience improves, and I will update this review as things develop. My strongest recommendation to anyone implementing Aesthetix is simple: do not leave onboarding or agree to go live until every integration, lead source, workflow and tracking function important to your practice has been individually tested and confirmed to work. Pros The software itself is well designed and has considerable potential. I particularly like the ability to centralize leads, communications, workflows, and marketing sources in one CRM. Cons The onboarding and post-launch support have been the weakest parts of our experience. We went live before several important integrations and tracking functions had been fully tested, leaving our team to discover and troubleshoot significant issues afterward. Review Source Response from Aesthetix CRM August 20, 2026 Thank you for taking the time to write this, and for the kind words about the platform. The experience you describe after go live is not the standard we hold ourselves to, and I am sorry it landed on your team to find and chase those issues. Your closing recommendation is the right one, and we agree with it completely. No practice should exit onboarding until every integration, lead source, workflow, and tracking function has been individually tested and confirmed. Our Director of Onboarding has been working to get time with you directly, and that offer stands at whatever time suits your schedule. We would rather resolve this with you on a call than in writing, and we would like the chance to earn the update to this review. RG Rose G. Social Media and Marketing Manager Cosmetics Used the software for: 2+ years ### "Aesthetix CRM is 4/5" September 2, 2026 4.0 Overall, I’ve enjoyed using Aesthetix CRM for our business. It has many capabilities that have allowed us to do so much! Pros I enjoy the amount of customization there is, whether that be when building workflows or creating custom values and fields. It allows us to do a lot of different automations to meet our business’s needs. Cons Aesthetix’s support is not the best. When I’ve touched base on a previous issue or am troubleshooting something, I usually always have to re-explain the circumstances to a new support team member. It often feels like I go in circles talking with the support team. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I was not a part of the decision process for this switch, but I believe it was because Aesthetix CRM is more specialized for our industry. Review Source Response from Aesthetix CRM October 1, 2026 Thank you for taking the time to share such a thoughtful review, and for being with us for more than two years. It's great to hear that the depth of customization in workflows, custom fields, and custom values has let your team build automations that fit how your business actually runs. That flexibility is exactly why we built Aesthetix CRM specifically for aesthetics practices. Your feedback on support is fair, and we hear it. Having to re-explain an issue to someone new each time you follow up is frustrating, and it costs you time you shouldn't have to spend. This is something we've been actively working to fix. Over the past several months we've expanded our support team and launched a Customer Success program that gives practices a dedicated point of contact, so ongoing issues stay with someone who already knows your account and its history. We'd love to make sure that change is reaching you. If you have any open or recurring issues, please reply to your most recent support threa CB Connor B. Lifecycle Marketing Manager Medical Practice Used the software for: 1-2 years ### "Powerful and customizable for advanced marketers, yet easy to grasp for beginners" September 2, 2026 5.0 Super helpful team that is on your side in building what you want. And there's seemingly no limitations to what we want or have ideas for. New features and integrations are constantly added. Pros Super customizable, great support team, connects well with our EMR software, very easy to build and edit marketing content (email, sms, forms, LPs, etc.), and truly is a blank canvas to built out exactly how you want your marketing CRM to look like. And the value is great for the price. Cons API connection to our EMR software has failed a few times, and took a couple weeks for us to notice. But the Aesthetix crm team quickly resolved the problem and flagged future break points going forward. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) More complex, and overall better CRM vs. just email marketing Review Source Response from Aesthetix CRM October 1, 2026 Thank you for the 10/10 and for such a detailed review! It means a lot coming from a lifecycle marketer who's clearly putting the platform through its paces. "Blank canvas" is exactly how we want Aesthetix CRM to feel: flexible enough for advanced teams to build precisely what they envision, while keeping email, SMS, forms, and landing pages simple to create and edit. We also appreciate you calling out the EMR connection issue. A sync interruption that goes unnoticed for a couple of weeks isn't acceptable to us, so we're glad our team was able to resolve it quickly and put monitoring in place around the break points we identified. Keeping your patient data flowing reliably between your EMR and the CRM is a top priority, and we'll keep strengthening those safeguards. It's great to hear the team has felt like a true partner in building out your ideas. We'll keep the new features and integrations coming, and we look forward to seeing what you build next. Jeremy S. VP Marketing Medical Practice Used the software for: 6-12 months ### "A Great CRM and Marketing Cloud" July 2, 2026 5.0 Pros Aesthetix CRM is a complete solution that includes marketing funnels. Aesthetix CRM makes it easy for us to communicate with our patients while being able to track our patients/customers through the pipeline and their journeys. Aesthetix CRM's onboarding team was thorough in the setup, helping customize their solution to our needs. In addition to their robust online support library, their support team is more than fantastic, they are available 5 days a week and there is nothing they don't know. The system is easy to use, intuitive, and delivers exactly what we need to be successful. Cons If I had to pick on one thing, I would say that I am still working on setting up some reporting to track attribution to revenue. The system clearly tracks ad spend and revenue, but I am still trying to attribute revenue to the specific ad campaigns. Review Source Response from Aesthetix CRM July 6, 2026 Jeremy, thank you for taking the time to write such a thoughtful review. It genuinely means a lot to hear that the onboarding team's customization work and our support team's responsiveness have made a difference for NewSkin. Knowing the platform inside and out is something our team takes real pride in, so I'll make sure they see this. On the reporting side, you're closer than you might think. Attributing revenue back to specific ad campaigns is absolutely something the platform can do. It just takes a bit of configuration to carry the campaign source data through to your pipeline and revenue reporting. Our support team would love to help you get that piece dialed in, so reach out anytime and we'll either walk you through the setup or build it out with you directly. Thanks again for being part of the Aesthetix CRM community. We're glad to have you with us. The Aesthetix CRM Team EC Ebony C. CMO Medical Practice Used the software for: 1-2 years ### "A solid all-in-one platform for multi-location practices" May 12, 2026 5.0 Aesthetix CRM has become a core part of how we run marketing and patient communication across our clinic locations. The platform is relatively intuitive, the support team is reliable, and the automation depth has meaningfully improved our follow-through on lead nurture and patient retention. For the price point, it delivers a strong breadth of capability - pipeline management, two-way communication, campaign tracking and automation, and Zenoti integration — in a single system. It's a solid choice for any med spa or aesthetics practice that's serious about scaling their patient communication without scaling their headcount. Pros \- Automation capabilities: We use the workflow builder for lead nurture sequences, pipeline management integrated with Zenoti, and reactivation and retention campaigns - all running without manual intervention. For a multi-location operation, having that infrastructure in one platform is a real operational advantage. - Value for money is good when compared to other options, even with the HIPAA compliance add-on. - Customer support has been great. The team is responsive, actually resolves issues, and doesn't pass you around. The help article library is also thorough. Cons \- Extra charges incurred from outgoing emails/SMS - Lack of data from automated workflows. Ex. What stage of the workflow are people converting / dropping off. Revenue generated by workflows. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Aesthetix CRM The vast number of pre-existing workflows, the strong onboarding/set up support, the cost, and the ability to receive incoming patient communication. Review Source Response from Aesthetix CRM May 14, 2026 Ebony, thank you for such a thoughtful review. Hearing that the workflow builder and Zenoti integration are delivering real leverage across Annie Aesthetic's locations means a lot — that's exactly what we built Aesthetix CRM for. On your cons: outbound SMS and email charges are pass-through usage costs from Twilio and Mailgun, kept at industry low costs, but we know predictable pricing matters at multi-location volume. And workflow analytics — stage conversion, drop-off, revenue attribution — is a real gap today and on our roadmap. We'd love your input as we scope it. Thanks again, and for the kind words about our support team — We'll make sure they see it. — The Aesthetix CRM Team KT Kendall T. Marketing Coordinator Medical Practice Used the software for: 6-12 months ### "Aesthetix is worth the investment " July 7, 2026 4.0 We have had a positive experience with the team at Aesthetix. They are kind are helpful. It is a bit of a learning curve at times, but they handle it with grace and their chatbot is one of the best out there. Pros The customer service at Aesthetix is top notch. They do everything in their power to help you. I also like that they are constantly building onto it based on the need of the users. They do communicate changes well and are open to suggestions. After you get used to it, it really can do so much for your business. Cons It can get redundant at times. The intergration with PatientNow can be tricky at times. Workflows could be a little more user friendly. Review Source Response from Aesthetix CRM August 6, 2026 Kendall, thank you for taking the time to share this! Our support team will be glad to hear their efforts are making a difference, and we're proud that our chatbot has been useful for you day to day. You're right that we build based on what users actually need, so please keep the suggestions coming. Feedback like yours directly shapes our roadmap. We hear you on the learning curve and the workflow experience. Making workflows more intuitive is an active priority for us, and we're continuing to invest in training resources and in-app guidance to shorten the ramp-up. Your notes on the PatientNow integration are helpful too, and we'll pass those along to our team. Thank you for choosing us and for growing with us. We're glad the added flexibility across email, social, forms, and texting has been a win, and we're here whenever you need us! — The Aesthetix CRM Team FA Frances A. Office Manager Plastics Used the software for: 6-12 months ### "Wonderful Support from \[sensitive content hidden\] and the Aesthetix CRM Team" September 22, 2026 5.0 \[sensitive content hidden\] and the Aesthetix CRM team have been wonderful to work with. Whenever we have a question or run into an issue, they respond quickly and take the time to help us work through it. They know the system well, explain things clearly, and never make us feel rushed, even when we have a lot of questions. They’re friendly, patient, and genuinely care about getting things right for our team. We really appreciate them! Pros \[sensitive content hidden\] and the Aesthetix CRM team are quick to respond whenever we need help. They know the system well and are always friendly and patient with our questions. What we appreciate most is that they take the time to walk us through an issue and make sure we’re comfortable with the solution. We never feel rushed when working with them. Cons We haven’t experienced any. \[sensitive content hidden\] and the team have been responsive and helpful whenever we’ve needed them. Review Source Response from Aesthetix CRM October 1, 2026 Thank you so much for this wonderful review! We're thrilled to hear that you and your team feel supported every step of the way. Taking the time to walk through each question, explain things clearly, and make sure you're comfortable with the solution is exactly the experience we want every practice to have, so it means a lot to know it's coming through. We'll be sure to share your kind words with the team member you mentioned and with everyone who has worked with your office. Feedback like this makes their day. Thank you for trusting us with your practice's CRM. We're always here when you need us, and we look forward to continuing to support your team as you grow. TL Terry L. Operations Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worth every penny! " January 8, 2026 5.0 We started in September with on-boarding and launch mid-November. So, thus far we love it! The team loves it even more so, we couldn't be happier with our switch. Pros We are a mature office with over 20K contacts. So, making this change was a big over taking and A LOT of patience needed (on both sides, LOL) to set up the many many many automations and with TWO different locations in ONE. The CRM has amazing systems for automations (email, text, and etc.). All centrally located for the team to response timely and efficiently (socials too!). Customer support has made it very easy to set it up and trouble shoot everything continuously as we continue to grow new marketing campaigns and automations as request per our office team members. Lastly, and more importantly being able to track all of our marketing success with the sales has been a game changer. Cons Having a bit more training on HOW the system works ahead of time with either training videos (some are provided). However, videos training on workflow setup and concept with more details and limitations of workflows would be great to know. Also videos that we can referral back would be even better. \[sensitive content hidden\] our on-boarding rep would great loom videos explaining the step-by-step actions needed to create or correct something was the best! Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Aesthetix CRM This provided everything we needed, integrated to PN, and great price! Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Swell](https://www.capterra.com/p/196277/A-more-creative-way-sell-and-ship-your-products-more-efficiently/)[Bounce](https://www.capterra.com/p/250354/Bounce/)[MyMedLeads](https://www.capterra.com/p/132145/MyMedLeads/) We needed a central location where everything was available for the team to review efficiently and correctly. Review Source Response from Aesthetix CRM January 9, 2026 Hi Terry, Thank you for the thoughtful review and for trusting Aesthetix CRM with such a large, established practice. Managing over 20,000 contacts across multiple locations is no small task, and we truly appreciate the collaboration from your team. We’re excited to hear that automation, centralized communication, and marketing-to-sales tracking have been a game-changer for your office. That visibility and efficiency are exactly what Aesthetix CRM is designed to deliver. We also appreciate your feedback on training resources. Expanding workflow-focused and reusable video content is a priority for us, and insights like yours help guide those improvements. We’re thrilled your team is loving the platform and look forward to supporting your continued growth. With appreciation, The Aesthetix CRM Team JF Jay F. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "10/10 platform " December 26, 2025 5.0 10/10. If you are a healthcare provider in any medical capacity, I can give you with utmost certainty that there is no better CRM integration out there. Pros Aesthetix CRM is incredibly powerful yet intuitive. The automation capabilities, pipeline management, patient communication tools, and integrations are clearly built with medical aesthetics in mind. It allows us to centralize patient journeys, track conversions, automate follow-ups, and scale across multiple locations without losing control or visibility. The platform is flexible, fast, and clearly designed by people who understand how aesthetic practices actually operate. Cons NA. I have to put 100 word minimum so this will be irrelevant free text because everything with aesthetix CRM is incredible. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Aesthetix CRM API integration you obtained with Patient now Switched from [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) API integration you obtained with Patient now Review Source Response from Aesthetix CRM December 31, 2025 Hi Jay, Thank you for such a thoughtful and enthusiastic review. We're honored to support a forward-thinking leader like yourself, and it's clear you’re using Aesthetix CRM exactly as it was intended, to streamline complex operations, optimize patient journeys, and scale with confidence. Hearing that the platform feels powerful, intuitive, and truly tailored for aesthetic practices means the world to us. We built it to remove friction from the provider side, so you can focus on delivering exceptional care without sacrificing visibility or growth potential. We’re thrilled to be your CRM partner and can’t wait to support your continued success across all your locations. With gratitude, The Aesthetix CRM Team You lead the practice. We’ll power the engine. JV Jeanette V. Special projects and software integration support Manager Hospital & Health Care Used the software for: 1-2 years ### " A CRM That Truly Partners With Your Business" July 1, 2025 5.0 We’ve had the pleasure of working with AesthetixCRM for over a year now, and the experience has been consistently positive. \[sensitive content hidden\], the \[sensitive content hidden\], has been incredibly responsive — always quick to reply and genuinely willing to assist. Whether it’s a technical question, a workflow update, or general platform guidance, we know we can count on him to step in when needed. One of the standout aspects of AesthetixCRM is how updates and new features are rolled out. Everything is implemented in a timeous and well-communicated manner, with minimal disruption to our day-to-day operations. The team’s commitment to continuous improvement and a seamless user experience is clear in every interaction. As Skin Renewal’s Online Team, we manage a high volume of leads and data across 20 clinics. Having a CRM that not only supports our operations but grows with us — and a team that feels like a true partner — has made a meaningful impact on how we work. Thank you to \[sensitive content hidden\] and the entire AesthetixCRM team for your continued support, professionalism, and dedication. We’re grateful for the collaboration and excited to see what the future holds. — Skin Renewal & The Online Team Pros Direct access to the \[sensitive content hidden\] has been a game changer — \[sensitive content hidden\] is hands-on, approachable, and always willing to assist. His responsiveness and genuine involvement truly set AesthetixCRM apart from other platforms we've used. Additionally, the seamless integration with our existing systems, such as Zenoti, and the consistent rollout of well-communicated updates make the platform reliable and easy to work with. Cons The speed of AesthetixCRM can be slow at times, and it would be great to see improvements in this area. I understand that an upgrade is planned soon, which should help. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Aesthetix CRM We chose Aesthetix CRM because it integrates seamlessly with Zenoti, which is our point-of-sale system, and it connects with most of our communication software, including Outlook, our website, and live chat. This level of integration streamlines our operations and improves efficiency across departments. Additionally, Aesthetix CRM suits our budget well, offering excellent value without compromising on features or support. This combination of affordability, integration, and functionality made it the clear choice over other alternatives. Switched from [CM.com Communications Platform](https://www.capterra.com/p/196877/CM-com/) We switched from CM.com to AesthetixCRM because CM.com did not integrate with our POS system, Zenoti, nor with our other key communication platforms such as our website, Outlook, and live chat. AesthetixCRM offers seamless integration with all these systems, which streamlines our operations and improves the overall patient experience. Review Source Response from Aesthetix CRM November 24, 2025 Thank you so much for your thoughtful review and for sharing your experience with Aesthetix CRM. We are grateful for your trust over the past year and thrilled to hear that the platform, along with our integrations and updates, has supported your team across all 20 clinics. We appreciate the kind words about our support and involvement. It means a lot to know that our responsiveness and partnership have made a positive impact on your workflow. Thank you as well for the feedback about speed. We agree that performance is important, and the final updates of the UI upgrade is designed to deliver a smoother and faster experience. We are truly grateful for the partnership with Skin Renewal and your Online Team. Thank you for your continued support. We look forward to growing with you and continuing to improve the platform for your operations. DW Desiree W. CFO Alternative Medicine Used the software for: Less than 6 months ### "Make the Investment and get the Support You desire" July 13, 2025 5.0 Awesome experience. As business owners we all know life throws curve balls and the team is here to support you. They listen to the vision, provide the tools to help you implement and make themselves available. If they didn’t have the answer they helped us find a way! Highly recommend. Pros I love the capabilities of the system, the scalability and customer support is top notch. They deliver on their results and listen to your needs and assist in creating the solution. \[sensitive content hidden\] both have both gone above and beyond to design the system that supports our vision on an ongoing basis. Cons Nothing, they are solution oriented and have helped us find a resolution anytime an obstacle came up. Review Source Response from Aesthetix CRM July 14, 2025 Thank you so much for your incredible review and kind words! We're thrilled to hear that Aesthetix CRM has been such a powerful and reliable partner in helping support your vision. Our team is committed to going above and beyond for every client, so it’s especially rewarding to hear that you’ve experienced that firsthand. Scalability, tailored solutions, and unwavering support are at the core of what we do, and your feedback reaffirms why we do it. We also appreciate your callout that we don’t shy away from challenges, we solve them. Whether it’s building custom workflows or brainstorming new ways to bring your ideas to life, it’s a privilege to collaborate with visionary leaders like yourself. Thanks again for the trust and for recommending us. We’re excited to continue building together! —The Aesthetix CRM Team TH Tomer H. Operations and Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great platform to get new clients for your business" June 17, 2025 5.0 Pros I liked the variety of options in which our company was able to use Aesthetix to nurture and keep track of all the leads as well as converting them to clients. Cons In the beginning the platform seemed a bit challenging but the onboarding process and support system were very helpful. Review Source Response from Aesthetix CRM June 19, 2025 Thank you so much for the thoughtful review! We’re thrilled to hear that Aesthetix CRM has helped your team nurture leads and convert them into clients more effectively. That’s exactly what we built the platform to do. We also appreciate your honest feedback about the initial learning curve. It’s great to know our onboarding and support teams made the transition smoother—empowering our clients is a top priority. If there’s ever anything we can do to further support your success, don’t hesitate to reach out! — The Aesthetix CRM Team AB Ashley B. Owner Medical Practice Used the software for: 1-2 years ### "AesthetixCRM Review" March 6, 2025 5.0 I have used other GoHighLevel CRMs and nothing compares to the ease and convenience and team of Aesthetix CRM. I've loved using Aesthetix CRM and would recommend this platform to all medspas as a #1 must have. Pros The Aesthetix CRM support team is very helpful and respond quickly. The platform is medspa specific and easy to navigate. Marketing and nurturing my leads was made convenient. Cons I cannot think of anything that I did not like. Switched from [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) I was not satisfied with system or support Review Source BW Ben W. Head of Digital Medical Practice Used the software for: Less than 6 months ### "Great CRM for the MedSpa Industry!" March 4, 2025 5.0 Excellent support from \[sensitive content hidden\], who know their product inside out, as well as industry best-practices. Simply excellent onboarding and ongoing support. Pros Connectivity with our existing platform and ability to surface customer information. Cons A little sticky and slow at times but seems to be improving. Review Source Response from Aesthetix CRM March 5, 2025 Ben, thank you so much for your thoughtful review! We pride our platform on being well integrated with your tech stack and helping you apply the features we provide for effective marketing campaigns proven to work in the aesthetics industry. We are constantly looking at ways to improve speed and overall reliability in the platform. You will see a significant difference in various modules throughout this year. We are thrilled to hear you have had a great onboarding experience, and we look forward to supporting your growing clinics in the future! 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