# Reputation Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Reputation Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more.

Source: https://www.capterra.com/p/10011106/Reputation

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# 

 Reputation Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Reputation

## What is Reputation?

Nivula Reputation is a comprehensive solution for managing a hotel's online reputation by organizing and analyzing online reviews. It collects and processes customer opinions from all available sources (internal and external), providing valuable insights into guest experiences. It facilitates the review process by allowing guests to easily leave feedback during the stay and post-stay. Additionally, the Quickfix feature transforms customer feedback into actionable tasks, ensuring that guest issues are resolved efficiently, leading to improved reviews.

## What is Reputation used for?

[Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)

Top alternative

Featured

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€99

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Reputation?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nivula.ch&name=Reputation)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Reputation

5.0 (16)

VS.

[4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/)

Starting Price

€99

Flat Rate, Per Month

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (16)

Ease Of Use

4.9 (81)

Value For Money

4.9 (15)

Value For Money

4.8 (75)

Customer Service

5.0 (16)

Customer Service

4.9 (74)

## Reputation alternatives

[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.9 (223)](https://www.capterra.com/p/176189/Okendo/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

[4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169618/Trustpilot/)

Highest Rated

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)

[5.0 (151)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/210085/TrueReview/)

[View all alternatives](https://www.capterra.com/p/10011106/Reputation/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Response Management

5.0 (14)

57.14% of 14 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Review Monitoring

5.0 (14)

64.29% of 14 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Review Notification

5.0 (14)

50.00% of 14 reviewers that rated this feature as important or highly important

Notifies a business when a review is left

Surveys & Feedback

5.0 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Keyword Tracking

5.0 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Track and monitor a specific set of keywords

Reporting/Analytics

5.0 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Reputation 18 features

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Integration with third-party CRM systems

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Track and monitor a specific set of keywords

Identify, track, and respond to negative feedback

View and track pertinent metrics to find patterns and gain insights from data

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Search and filter data across systems to locate required information by entering keywords or certain criteria

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Interact with data visualization elements, such as charts and graphs, to drill down into data

Features

5.0 (16)

5.0

Based on 16 reviews

## Pricing

Value for money

4.9 (15)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/10011106/Reputation/pricing/)

Basic

€99.00

Flat Rate,Per Month

It includes:

-   You start paying from the second month and the renewal can be stopped at any time.

Value for money

4.9 (15)

4.9

Based on 15 reviews

## Integrations

[

Host PMS](https://www.capterra.com/p/128032/Host-PMS/)

## Support, customer service and training options

Customer Service

5.0 (16)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (16)

5.0

Based on 16 reviews

## User reviews

Overall rating

5.0

Based on 16 reviews

Filter by rating

5(16)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MP

Magdalena P.

Capo ricevimento

Hospitality

### "Perfetto e innovativo per monitorare recensioni"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 29, 2024

Prodotto innovativo, idoneo alla esigenze nel settore hospitality

Pros

Con reputation posso controllare recensioni dei clienti provenienti da diversi siti su unica schermata, davvero funzionale

Cons

non ho rilevato ancora i punti deboli, attualmente tutti aspetti sono soddisfacenti

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

Adriana P.

Receptionist

Hospitality

### "prodotto all'avanguardia"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 29, 2024

Software pratico e semplice nell'utilizzo

Pros

Programma intuitivo e veloce, fa risparmiare il tempo nella gestione delle recensioni.

Cons

Attualmente non trovo nessuna criticità.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SA

Sabino A.

Addetto al ricevimento

Hospitality

### "Di grande aiuto"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 25, 2024

Pros

Il programma è intuitivo nonchè pratico, permettendo di avere sottomano tutte le recensioni di tutti i portali (Booking, Expedia, sito dell'hotel, Google) su un unico dashboard.

Cons

Il programma non presenta aspetti negativi.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Aleksandra C.

Consulente Turistico

Leisure, Travel & Tourism

### "Non potrei farne a meno"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 7, 2024

Pros

MI fa risparmiare il tempo nella gestione delle recensioni. Programma è intuitivo e permette attraverso i grafici di capire al meglio la performance della struttura.

Cons

Niente, ogni aspetto di Reputation è uno utile

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Sabrina M.

Impiegata

Leisure, Travel & Tourism

### "Veramente funzionale!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2024

Avere sempre tutto sotto controllo e monitorare costantemente il foglio sempre aggiornato lo trovo molto efficiente.

Pros

il fatto di avere un unico foglio con tutte le recensioni dei clienti.

Cons

fino ad oggi non ho trovato punti negativi.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DD

Denise D.

Receptionist

Hospitality

### "Finalmente tutto più semplice e veloce"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 31, 2024

Pros

Finalmente adesso è possibile leggere le recensioni in modo semplice e veloce, permettendomi di valorizzare i punti di forza e migliorare le criticità

Cons

Non ho ancora trovato punti di criticità

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BG

Blanca G.

Impiegata

Hospitality

### "Ottimo prodotto"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 31, 2024

Pros

Recensione accorpate insieme. Prodotto intuitivo

Cons

Non ho ancora rilevato nessun svantaggio

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NA

Niccolo A.

Marketing Associate

Program Development

### "Software Gestione Recensioni"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 28, 2024

Pros

Un software intuitivo e facile da usare, permette di gestire le recensioni in modo facile e veloce.

Cons

Non ho trovato alcun lato negativo degno di nota.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Marcello M.

Receptionist

Hospitality

### "Ha evidenziato punti di forza che non pensavo fossero così importanti"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 24, 2024

Pros

Con la SWOT analisys posso prestare attenzione ad ogni aspetto importante per i miei clienti, correggere i negativi e rafforzare i i positivi

Cons

Andrebbe migliorata la gestione delle recensioni di booking

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

alessandro a.

Imprenditore

Hospitality

### "Massima resa"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2024

Pros

Ho tutte le recensioni sotto controllo e riesco a monitorare la'andamento della mia struttura.

Cons

Nessun inconveniente. Viene costantemente aggiornato per cui mi trovo molto bene.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 16, 2024

Many thanks Alessandro! It's a pleasure to work with you! Paolo Boldoni Partner Nivula

[View all Reviews](https://www.capterra.com/p/10011106/Reputation/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)