# Reputation Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Reputation Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/10011106/Reputation --- # Reputation Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reputation ## What is Reputation? Nivula Reputation is a comprehensive solution for managing a hotel's online reputation by organizing and analyzing online reviews. It collects and processes customer opinions from all available sources (internal and external), providing valuable insights into guest experiences. It facilitates the review process by allowing guests to easily leave feedback during the stay and post-stay. Additionally, the Quickfix feature transforms customer feedback into actionable tasks, ensuring that guest issues are resolved efficiently, leading to improved reviews. ## What is Reputation used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reputation?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nivula.ch&name=Reputation) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reputation 5.0 (16) VS. [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price €99 Flat Rate, Per Month Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.9 (154) Value For Money 4.9 (15) Value For Money 4.8 (147) Customer Service 5.0 (16) Customer Service 5.0 (146) ## Reputation alternatives [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (224)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (45)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10011106/Reputation/alternatives/) ## FAQs about Reputation Overview ### Which roles and teams benefit most from Reputation? Reputation is most used by front-desk staff, reservation teams, and hospitality managers who need to monitor guest feedback, respond to reviews, and improve service quality. Marketing and sales teams use it to strengthen online visibility, manage brand perception, and turn customer sentiment into campaigns and revenue opportunities. Answer based on 16 reviews Overview ### What company size and industries is Reputation built for? Reputation is used by small hospitality businesses, with 100% of reviewers from small companies and 75% in Hospitality. It serves hotels, hospitality managers, guest service teams, hotel owners, and property management professionals, with additional use in Leisure, Travel & Tourism at 19% and Program Development at 6%, mainly for review management. Answer based on 16 reviews Features and Usability ### What are the key features of Reputation? Reputation offers brand management, review monitoring, and review request tools for tracking and collecting customer feedback. It also includes response management, negative feedback management, and surveys and feedback, plus customizable reports, dashboards, visual analytics, and CRM integration for monitoring performance and managing customer interactions. Pricing ### How much does it cost and what fees or limitations are included? Reputation starts at €99 per month for the Basic flat-rate plan. A free version and free trial are available. There is no commitment to a fixed duration, and billing begins from the second month, with renewal stoppable at any time. Integrations ### Which third-party tools and platforms does Reputation integrate with? Reputation integrates with Clock PMS and Host PMS. These PMS connections support linking reviews to reservations and connecting reputation management data with property operations, giving hotel teams two named third-party options from the available integration list. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Reputation offer? Reputation provides documentation to help teams get started. This written reference material supports self-paced learning, lets users review setup steps and feature details as needed, and gives teams a place to check instructions while configuring the product. Getting Started and Support ### What customer support options does Reputation offer? Reputation offers Email/Help Desk and Phone Support for customer assistance. No reviewer feedback about support is available here, so support quality, response speed, and common user experiences cannot be assessed from the provided data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Response Management 5.0 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 5.0 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Notification 5.0 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Notifies a business when a review is left Surveys & Feedback 5.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Keyword Tracking 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Track and monitor a specific set of keywords Reporting/Analytics 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Reputation 18 features The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Integration with third-party CRM systems Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track and monitor a specific set of keywords Identify, track, and respond to negative feedback View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Search and filter data across systems to locate required information by entering keywords or certain criteria Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Features 5.0 (16) 5.0 Based on 16 reviews ## Pricing Value for money 4.9 (15) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10011106/Reputation/pricing/) Basic €99.00 Flat Rate,Per Month It includes: - You start paying from the second month and the renewal can be stopped at any time. Value for money 4.9 (15) 4.9 Based on 15 reviews ## Integrations [ Host PMS](https://www.capterra.com/p/128032/Host-PMS/) ## Support, customer service and training options Customer Service 5.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (16) 5.0 Based on 16 reviews ## User reviews Overall rating 5.0 Based on 16 reviews Filter by rating 5(16) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Magdalena P. Capo ricevimento Hospitality ### "Perfetto e innovativo per monitorare recensioni" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 Prodotto innovativo, idoneo alla esigenze nel settore hospitality Pros Con reputation posso controllare recensioni dei clienti provenienti da diversi siti su unica schermata, davvero funzionale Cons non ho rilevato ancora i punti deboli, attualmente tutti aspetti sono soddisfacenti Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Adriana P. Receptionist Hospitality ### "prodotto all'avanguardia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 Software pratico e semplice nell'utilizzo Pros Programma intuitivo e veloce, fa risparmiare il tempo nella gestione delle recensioni. Cons Attualmente non trovo nessuna criticità. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sabino A. Addetto al ricevimento Hospitality ### "Di grande aiuto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2024 Pros Il programma è intuitivo nonchè pratico, permettendo di avere sottomano tutte le recensioni di tutti i portali (Booking, Expedia, sito dell'hotel, Google) su un unico dashboard. Cons Il programma non presenta aspetti negativi. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Aleksandra C. Consulente Turistico Leisure, Travel & Tourism ### "Non potrei farne a meno" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 Pros MI fa risparmiare il tempo nella gestione delle recensioni. Programma è intuitivo e permette attraverso i grafici di capire al meglio la performance della struttura. Cons Niente, ogni aspetto di Reputation è uno utile Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sabrina M. Impiegata Leisure, Travel & Tourism ### "Veramente funzionale!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2024 Avere sempre tutto sotto controllo e monitorare costantemente il foglio sempre aggiornato lo trovo molto efficiente. Pros il fatto di avere un unico foglio con tutte le recensioni dei clienti. Cons fino ad oggi non ho trovato punti negativi. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Denise D. Receptionist Hospitality ### "Finalmente tutto più semplice e veloce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2024 Pros Finalmente adesso è possibile leggere le recensioni in modo semplice e veloce, permettendomi di valorizzare i punti di forza e migliorare le criticità Cons Non ho ancora trovato punti di criticità Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Blanca G. Impiegata Hospitality ### "Ottimo prodotto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2024 Pros Recensione accorpate insieme. Prodotto intuitivo Cons Non ho ancora rilevato nessun svantaggio Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NA Niccolo A. Marketing Associate Program Development ### "Software Gestione Recensioni" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2024 Pros Un software intuitivo e facile da usare, permette di gestire le recensioni in modo facile e veloce. Cons Non ho trovato alcun lato negativo degno di nota. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marcello M. Receptionist Hospitality ### "Ha evidenziato punti di forza che non pensavo fossero così importanti" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2024 Pros Con la SWOT analisys posso prestare attenzione ad ogni aspetto importante per i miei clienti, correggere i negativi e rafforzare i i positivi Cons Andrebbe migliorata la gestione delle recensioni di booking Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA alessandro a. Imprenditore Hospitality ### "Massima resa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2024 Pros Ho tutte le recensioni sotto controllo e riesco a monitorare la'andamento della mia struttura. Cons Nessun inconveniente. Viene costantemente aggiornato per cui mi trovo molto bene. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2024 Many thanks Alessandro! It's a pleasure to work with you! Paolo Boldoni Partner Nivula [View all Reviews](https://www.capterra.com/p/10011106/Reputation/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.