--- title: "Reputation Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reputation Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/10011106/Reputation/" page_type: "product" language: "en" --- # Reputation Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reputation ## What is Reputation? Nivula Reputation is a comprehensive solution for managing a hotel's online reputation by organizing and analyzing online reviews. It collects and processes customer opinions from all available sources (internal and external), providing valuable insights into guest experiences. It facilitates the review process by allowing guests to easily leave feedback during the stay and post-stay. Additionally, the Quickfix feature transforms customer feedback into actionable tasks, ensuring that guest issues are resolved efficiently, leading to improved reviews. ## What is Reputation used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reputation?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nivula.ch&name=Reputation) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reputation 5.0 (16) VS. [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price €99 Flat Rate, Per Month Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.9 (155) Value For Money 4.9 (15) Value For Money 4.8 (148) Customer Service 5.0 (16) Customer Service 5.0 (147) ## Reputation alternatives [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (233)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10011106/Reputation/alternatives/) ## FAQs about Reputation Overview ### Which roles and teams benefit most from Reputation? Reputation is most used by front-desk staff, reservation teams, and hospitality managers who need to monitor guest feedback, respond to reviews, and improve service quality. Marketing and sales teams use it to strengthen online visibility, manage brand perception, and support booking growth through stronger customer trust. Answer based on 16 reviews Overview ### What company size and industries is Reputation built for? Reputation is built for small hospitality businesses, with 100% of reviewers from small companies and 75% in Hospitality. It also serves hotels, guest service teams, and property managers in Leisure, Travel & Tourism at 19% and Program Development at 6%, most often for review management. Answer based on 16 reviews Features and Usability ### What are the key features of Reputation? Reputation offers brand management, CRM integration, and customer experience management for tracking and organizing feedback across channels. It also includes review monitoring, review notifications, review requests, response management, and negative feedback management, plus customizable reports, dashboards, visual analytics, keyword tracking, and social media monitoring. Pricing ### How much does it cost and what fees or limitations are included? Reputation starts at €99 per month for the Basic plan, billed as a flat rate. A free version and free trial are available. There is no fixed-term commitment, payment begins from the second month, and renewal can be stopped at any time. Integrations ### Which third-party tools and platforms does Reputation integrate with? Reputation integrates with Clock PMS and Host PMS. These integrations connect reputation management to property management systems, letting teams associate reviews with bookings and keep guest records linked to reservation data across hospitality workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Reputation offer? Reputation provides documentation to help teams get started. This written material can support self-paced reference, feature lookup, and step-by-step review during setup and ongoing use. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Reputation offer? Reputation provides email/help desk and phone support. With no reviewer feedback available in the catalog, support experience details such as response speed, helpfulness, or common frustrations are not documented here. The listed channels indicate direct contact options for users needing assistance. ## Features AI summary Based on 1,548 Reputation Management reviews Capterra data shows that buyers of Reputation Management software rank the following features as their top priorities: - **Review Request** (**54%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**64%**) - **Review Monitoring** (**50%**) Reputation supports all three of the features reviewers consider most important: **Review Request**, **Negative Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, respond to issues before they spread, and keep track of brand sentiment across channels, allowing teams to protect their reputation and improve customer trust. Review Request 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Negative Feedback Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Monitoring 5.0 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Response Management 5.0 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Reporting/Analytics 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Review Notification 5.0 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Notifies a business when a review is left Reputation 18 features ### All Features - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - CRM Integration: Integration with third-party CRM systems - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Keyword Tracking: Track and monitor a specific set of keywords - Negative Feedback Management: Identify, track, and respond to negative feedback - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 5.0 (16) 5.0 Based on 16 reviews ## Pricing Value for money 4.9 (15) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10011106/Reputation/pricing/) Basic €99.00 Flat Rate,Per Month It includes: - You start paying from the second month and the renewal can be stopped at any time. Value for money 4.9 (15) 4.9 Based on 15 reviews ## Integrations [ Host PMS](https://www.capterra.com/p/128032/Host-PMS/) ## Support, customer service and training options Customer Service 5.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (16) 5.0 Based on 16 reviews ## User reviews Overall rating 5.0 Based on 16 reviews Filter by rating 5(16) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Magdalena P. Capo ricevimento Hospitality ### "Perfetto e innovativo per monitorare recensioni" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 Prodotto innovativo, idoneo alla esigenze nel settore hospitality Pros Con reputation posso controllare recensioni dei clienti provenienti da diversi siti su unica schermata, davvero funzionale Cons non ho rilevato ancora i punti deboli, attualmente tutti aspetti sono soddisfacenti Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Adriana P. Receptionist Hospitality ### "prodotto all'avanguardia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 Software pratico e semplice nell'utilizzo Pros Programma intuitivo e veloce, fa risparmiare il tempo nella gestione delle recensioni. Cons Attualmente non trovo nessuna criticità. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Sabino A. Addetto al ricevimento Hospitality ### "Di grande aiuto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2024 Pros Il programma è intuitivo nonchè pratico, permettendo di avere sottomano tutte le recensioni di tutti i portali (Booking, Expedia, sito dell'hotel, Google) su un unico dashboard. Cons Il programma non presenta aspetti negativi. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Aleksandra C. Consulente Turistico Leisure, Travel & Tourism ### "Non potrei farne a meno" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 Pros MI fa risparmiare il tempo nella gestione delle recensioni. Programma è intuitivo e permette attraverso i grafici di capire al meglio la performance della struttura. Cons Niente, ogni aspetto di Reputation è uno utile Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Sabrina M. Impiegata Leisure, Travel & Tourism ### "Veramente funzionale!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2024 Avere sempre tutto sotto controllo e monitorare costantemente il foglio sempre aggiornato lo trovo molto efficiente. Pros il fatto di avere un unico foglio con tutte le recensioni dei clienti. Cons fino ad oggi non ho trovato punti negativi. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD Denise D. Receptionist Hospitality ### "Finalmente tutto più semplice e veloce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2024 Pros Finalmente adesso è possibile leggere le recensioni in modo semplice e veloce, permettendomi di valorizzare i punti di forza e migliorare le criticità Cons Non ho ancora trovato punti di criticità Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BG Blanca G. Impiegata Hospitality ### "Ottimo prodotto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2024 Pros Recensione accorpate insieme. Prodotto intuitivo Cons Non ho ancora rilevato nessun svantaggio Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NA Niccolo A. Marketing Associate Program Development ### "Software Gestione Recensioni" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2024 Pros Un software intuitivo e facile da usare, permette di gestire le recensioni in modo facile e veloce. Cons Non ho trovato alcun lato negativo degno di nota. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marcello M. Receptionist Hospitality ### "Ha evidenziato punti di forza che non pensavo fossero così importanti" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2024 Pros Con la SWOT analisys posso prestare attenzione ad ogni aspetto importante per i miei clienti, correggere i negativi e rafforzare i i positivi Cons Andrebbe migliorata la gestione delle recensioni di booking Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA alessandro A. Imprenditore Hospitality ### "Massima resa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2024 Pros Ho tutte le recensioni sotto controllo e riesco a monitorare la'andamento della mia struttura. Cons Nessun inconveniente. Viene costantemente aggiornato per cui mi trovo molto bene. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 16, 2024 Many thanks Alessandro! It's a pleasure to work with you! Paolo Boldoni Partner Nivula [View all Reviews](https://www.capterra.com/p/10011106/Reputation/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.