# Blackninja Feedback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Blackninja Feedback Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10011140/Blackninja-Feedback --- # Blackninja Feedback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Blackninja Feedback ## What is Blackninja Feedback? Gather feedback from web forms, online reviews, social media, and more, ensuring no valuable insights slip through the cracks. Access a single, intuitive dashboard where you can monitor and analyze feedback from various channels in real-time, saving you time and effort. Dive deep into our robust analytics and discover trends, patterns, and actionable metrics that empower you to make informed decisions and drive meaningful improvements. ## What is Blackninja Feedback used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$499 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackninja Feedback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://blackninjafeedback.com&name=Blackninja Feedback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackninja Feedback 0.0 VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price CA$499 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (1,204) Value For Money 0.0 (0) Value For Money 4.5 (835) Customer Service 0.0 (0) Customer Service 4.6 (840) ## Blackninja Feedback alternatives [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) [4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [pulseM](https://www.capterra.com/p/235266/pulseM/) [4.5 (63)](https://www.capterra.com/p/235266/pulseM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Blackninja Feedback Overview ### What company size and specific industries is Blackninja Feedback built for? Blackninja Feedback is designed for guest experience managers and directors of operations in businesses that focus on guest feedback and recovery. It is best suited to hospitality, retail, travel, and other service-driven organizations that manage customer experiences across multiple locations or guest-facing teams. Features and Usability ### What are the key features of Blackninja Feedback? Blackninja Feedback offers monitoring, feedback management, and negative feedback management, along with multi-channel communication and data collection. It also includes alerts and notifications, real-time analytics and reporting, sentiment analysis, trend analysis, workflow management, customizable forms and reports, dashboard, and access controls/permissions. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Blackninja Feedback offer? Blackninja Feedback provides in person training, live online sessions, webinars, documentation, and videos to support teams getting started. In person and live online formats offer guided instruction, webinars cover scheduled overviews, documentation serves as written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does Blackninja Feedback offer? Blackninja Feedback provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support experience is available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Customizable Fields Customize data fields to support various needs and use cases Blackninja Feedback 29 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Identify, track, and respond to negative feedback Predict future data based on historical data sets Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic CA$499.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.