--- title: "Doxim CCM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Doxim CCM Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10011455/Doxim-CCM/" page_type: "product" language: "en" --- # Doxim CCM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Doxim CCM ## What is Doxim CCM? Doxim Customer Communications Management (CCM) solution is a technology-enabled managed service that generates regulated, personalized, omnichannel regulated communications at scale, and delivers them in the customers preferred channel. A self-serve client portal provides on-demand access to reporting and insights and allows clients to administer key aspects of their communications for greater speed and agility. ## What is Doxim CCM used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Doxim CCM?[Manage this product listing](https://www.g2.com/products/doxim-ccm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Doxim CCM 0.0 VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (498) Value For Money 0.0 (0) Value For Money 4.5 (491) Customer Service 0.0 (0) Customer Service 4.7 (494) ## Doxim CCM alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) ## FAQs about Doxim CCM Overview ### What company size and specific industries is Doxim CCM built for? Doxim CCM is designed for organizations in highly regulated industries, including banks, credit unions, wealth management, utilities, insurance, healthcare, and auto and consumer finance. The vendor description highlights use across more than 2,000 clients, indicating a fit for organizations in these sectors rather than a specific company size. Features and Usability ### What are the key features of Doxim CCM? Doxim CCM offers multi-channel communication tools including email management, SMS messaging, IVR, chat/messaging, and video support. It also includes content management, template management, personalization, and autoresponders, plus workflow management, compliance management, reporting and statistics, customer history, and third-party integrations for coordinated customer communications. Integrations ### Which third-party tools and platforms does Doxim CCM integrate with? Doxim CCM integrates with 8 third-party platforms, including ACS, Broadridge Revenue and Expense Management, CGI Trade360, Corelation, Fiserv, Hansen Cash+ Call Recording, The Nortridge Loan System, and Universa. These catalog integrations cover core financial services, lending, and revenue management systems. Getting Started and Support ### What training and onboarding options does Doxim CCM offer? Doxim CCM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced review of product steps and features. Getting Started and Support ### What customer support options does Doxim CCM offer? Doxim CCM provides email/help desk and phone support. No reviewer feedback about support is available here, so user experience details such as response speed, agent helpfulness, or common frustrations cannot be assessed from the catalog data alone. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Doxim CCM supports all three of the features reviewers value most: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses connect with customers across channels, respond through real-time messaging, and keep communications consistent, allowing teams to improve responsiveness and manage customer interactions more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Batch Communications Send messages, notifications, or documents to an entire customer base at the same time Doxim CCM 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ ACS](https://www.capterra.com/p/2668/ACS/)[ The Nortridge Loan System](https://www.capterra.com/p/44128/The-Nortridge-Loan-System/)[ Fiserv](https://www.capterra.com/p/191108/First-Data-Payment-Processing/)[ Hansen Cash+ Call Recording](https://www.capterra.com/p/148292/CASH-Call-Recording-Software/)[ Corelation](https://www.capterra.com/p/10011749/Corelation/)[ CGI Trade360](https://www.capterra.com/p/142109/Trade360/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.