# Coax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Coax Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10011540/Coax --- # Coax Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Coax ## What is Coax? Coax is Unified inbox, assisted by our conversation AI, unlike many other similar platforms which are inboxes inside an inbox, we bring your customer Journeys into one, regardless of the channels they choose to interact with you on! SMS, WhatsApp, Email, Chat widget, Contact Form, Facebook DM, Instagram DM, Social Comments, bring in all your profiles and ebay. Our Conversational AI is second to none, we've done the hard work for you, Link Tweak Go! It's where businesses can go to bring all their communication under one roof. With one login, you can reply to customers in a single chat thread that tracks the conversation no matter where it started. Over 1000 integrations, we have you well and truely covered! We support you to enable conversations that simply lead to more revenue and improved efficiencies, scale without the headache! ## What is Coax used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$299 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Coax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://coax.com.au&name=Coax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Coax 5.0 (9) VS. [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting Price A$299 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.5 (16,293) Value For Money 5.0 (9) Value For Money 4.1 (11,362) Customer Service 5.0 (9) Customer Service 3.9 (10,583) ## Coax alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,293)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/10011540/Coax/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chat/Messaging 4.9 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Customer History 4.9 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Multi-Channel Communication 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. SMS Messaging 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Send messages via SMS Social Media Integration 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Third-Party Integrations 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Coax 31 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Record the audio of phone conversations for quality assurance purposes Communicate using direct chat or messages within the system Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Supports various video file formats Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (9) 4.9 Based on 9 reviews ## Pricing Value for money 5.0 (9) Free Trial Coax Monthly A$299.00 Flat Rate,Per Month It includes: - Track and save customer information in app - Get a mobile number right away - One inbox for every platform, including email - Custom contact us forms for your website - Live Chat widget connected to two way SMS - Unlimited users - Facebook & Instagram Dm / Private Messages - AI Transcription & Call Summaries Value for money 5.0 (9) 5.0 Based on 9 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Jack R. Sales Manager Retail ### "The best tool for ecom & service based businesses." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 18, 2026 Has been over and above expectations. We were skeptical because our old service "did the job" but nearly every aspect has been an improvement. Pros Coax's platform & tools are absolutely second to none. As an ecommerce business relying on fast & efficient communication with customers to convert sales - the platform has basically replaced the function of a CRM for us with even more integration to other parts of the business like marketing & fulfilment. We now run our product repair/servicing communication & payments exclusively through coax - and get many compliments & reviews for how good our service is. We probably save 2-3 days for every repair/service by eliminating invoices/emails back and forth and just using Text/Coax payments. Cons Everything has been positive so far & further improvements are constantly being made. \[sensitive content hidden\] and the team are running a tight ship and are great to deal with. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) The benefits of coax compared to podium sounded too good to be true. But every aspects has been an improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alan A. Director Alternative Medicine ### "Amazing 10/10 Recommendation!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 January 27, 2026 Pros The great communication and customer support, and its AI abilities. It’s ease of use is also ability to track all your conversations and turn them into a task list Cons Nothing to complain. Every feature you can think of is there, and if its not, the team will work with you to fulfil your idea Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Chris E. CEO Automotive ### "So Glad I Chose Coax for My Business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2025 As a small business owner, I rely on Coax to manage my entire phone system and website enquiries — and I couldn’t be happier with the experience. Coax truly understands the needs of growing businesses and offers a user-friendly, supportive service every step of the way. Their team, along with their partners, has an impressive grasp of how to help businesses succeed. The support and follow-up I’ve received have been exceptional. I’m genuinely thrilled I chose Coax to help bring my business into the future. Pros What I liked most about Coax is their outstanding support and deep understanding of small business needs. They didn’t just provide a service—they took the time to understand my goals and offered solutions that truly helped my business grow. Their follow-up, communication, and user-friendly approach made everything smooth and stress-free. Cons If I had to pick something, I’d say there was a slight learning curve at the beginning while getting used to the system. However, the Coax team was always available to guide me through it, which made the transition much easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Krystian M. . Medical Practice ### "Coax Has Transformed Communication in Our Medical Practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2025 We've been using Coax in our specialist medical practice for some time now, and it has proven to be an invaluable tool for streamlining our operations. It has significantly improved the way we communicate with both our referrers, doctors and patients—cutting down on back-and-forth between multiple systems, reducing errors, and ultimately saving us a great deal of time in our daily workflows. What sets Coax apart is not just the product itself, but the people behind it. Their team is responsive, approachable, and genuinely interested in understanding the specific needs of our practice. They’ve taken the time to listen to our feedback and have implemented changes that have made a noticeable difference. It’s clear they’re committed to ongoing improvement and supporting their users. We highly recommend Coax to other medical businesses looking to improve communications, enhance efficiency, and work with a company that truly values its clients. Pros Streamlines communication across referrers, doctors, and patients. Reduces reliance on multiple systems, minimising errors and double-handling. Saves significant time in daily operations. Highly responsive and approachable support team. Genuine engagement with client feedback. Continuous improvements based on real user needs. Cons As with any evolving platform, occasional updates require minor workflow adjustments. Initial setup and integration may take some planning (but support is excellent). Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing Coax Lower fee, ability to pay monthly without being locked into lengthy contracts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Shelley H. Co-founder Retail ### "Give Coax a go - you'll thank yourself later" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2025 The best thing about Coax is the people. I can easily get help and bounce ideas for feature request etc - such a rare treat from SaaS companies! Pros Coax is a no-brainer for us. My customers are low-tech grandmas but they can all text - so having Coax makes it easy for them to ask questions which often turn into sales. Cons Having just migrated from Podium, this only thing I'm having to re-do is the FAQ template - which is easy enough to set up. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Coax offers us a better price, no lock-in contract, and excellent customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Chelsea D. Brand Manager Chemicals ### "Coax makes our lives easier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2024 Very happy with the website and the convenience it brings to our consumer services function. Pros I love that Coax brings all consumer contact touchpoints to one place, our social media messages & texts. This makes responding to consumers quicker and easier, ensuring that nothing gets missed. Cons Would be great if phone calls can also come through to Coax but i know the team is working on it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jon P. General Manager Sports ### "A great platform for customer engagement " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2024 A really positive experience which has helped drive sales Pros Air Adventure has had a great experience with Coax and it is now a key part of our sales process. The Coax team have been hands on and helped us build automations and integrations with HubSpot and it is nice to have a consistent team of real people to work with. Customers love the ease of text message and it definitely works. Cons It has been great having the coax team on hand to build estimations for us but it would also be good to be able to update and build these ourselves Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Christine D. Owner Retail ### "Coax makes life so much easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2024 I decided to try Coax after being locked into a contract with a significantly higher alternative for a year. Seeing that Coax were month-to-month for billing made this a low-risk decision. I’m very happy with my decision to transfer and highly recommend it. Pros The onboarding process was very smooth, and functionality is so much better. My contact us, Instagram, Facebook, and website chat all go to me via Coax. So much more streamlined, and I don’t miss messages. Support is excellent, and the team is easily contactable. Cons I guess I’ve made requests for new functionality that would benefit myself (and others), and they’re in development. Nothing to dislike they actually build the stuff that's requested. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) I was locked into a contract and it was significantly more expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Arthur T. Owner Hospitality ### "1 inbox, 1 contact, 1 conversation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2024 We were using many platforms previously to try and stay on top of things, Tidio live chat, multiple mobiles for inbound calls, Napoleon for socials & Front for email, now we just use Coax, I don't know how much time we're saving but it's been a game changer. Pros Can't believe how easy this was! I have a couple of businesses and we share our team resources across them, sending and receiving texts and pictures from customers has been a game changer, Insta, Facey & our emails all against 1 contact. No more looking for information it's just there! Mobile app is ace, we just get the enquiry and respond on the go! Now that we can callout from the App we're no longer having grief of using personal mobiles and having the anxiety around missed calls. Taking payments is a breeze, we chat with the prospect and then send the link for payment once ready, our customers love chatting with us now, unlike before when we would barely respond to people as we just didn't know. AI Call summaries, I love being able to see, what our team have said with a customer at a glance! No more digging for who said what this is the best! Cons Our POS doesn't integrate, but that's not a Coax issue, we need to move to a cloud based POS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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