# Kilo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kilo the right Gym Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10011551/Kilo/reviews --- Kilo 5 (70) [View alternatives](https://www.capterra.com/p/10011551/Kilo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kilo Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews CP Chad P OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “From the creation of our website (that is super fast and operates with strong SEO) to the ongoing support from their team that is quick to respond and always helpful in solving any issues that come up.“ January 27, 2025 JS Josiah S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I wouldn't be able to hand off marketing, sales and customer relations without kilo's tools.“ May 9, 2025 CP Chad P OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “In addition, the software itself has allowed us to provide a level of service that we had only dreamed of and having it fully integrated with our lead system and communication with current members is truly revolutionary!“ January 27, 2025 PR Patrick R OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “For the money you get a lot of features, but you will lose money if you don't use these many possibilities and don't take action yourself to use these features for yourself.“ March 28, 2025 JS Josiah S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “You and your team will be so much more efficient, and GLM is SO much better than the patchwork processes we were using before with spreadsheets and multiple software platforms.“ May 9, 2025 JK Justin K OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “All that adds up to me still kind of living in fear of asking too many software questions all at once.“ November 4, 2024 JB Jared B CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We've been able to make important business decisions based on the data that Kilo offers our business.“ May 21, 2025 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Best customer service - HANDS DOWN!" March 14, 2025 5.0 Tremendous - I'm so excited to be working with them. They are creating something awesome, and I am creating something (different) and awesome ... surrounding myself with people, services, systems, etc. that are eager makes a huge difference. Pros The customer service of Kilo is just ... WOW! Cons They are growing something new and amazing, and with that comes some inevitable clunkiness and growing pains. I need to repeatedly log in to the app and nudge it to "remember me" more often per week than I'd like, but that's just a few seconds of inconvenience. Review Source AN Ashley N. Owener Health, Wellness and Fitness Used the software for: 2+ years ### "Zero Buyers Remorse" March 19, 2025 5.0 PHENOMENAL. I was skeptical when I first signed up for Gym Lead Machine, but it quickly transformed my business. The automations not only set my business apart but also gave me back valuable time—time I could invest in growing my business instead of constantly vetting calls and chasing leads. It took a huge load off my plate, making it easier to focus on what matters, like social media and emails. Now, I use all of their products, and they integrate so seamlessly that both my team and my members get a top-notch experience. Pros The customer service is truly unmatched. I get quick answers and support every time. They genuinely listen and are always willing to tailor their services to meet people’s needs. Plus, they regularly check-in and perform audits on your usage to ensure you’re happy with the product and know how to use it effectively. I’ve worked with my fair share of software companies, but none have CARED more than this one. Cons It’s still new, which means there’s so much room for growth. I will say that some aspects arnt always super intuitive, but they're always willing to walk you through anything you're not wrapping your brain around. They’re constantly refining and tailoring their product to make it even better. I’m excited to see how this company keeps making big moves to help people. Switched from [Pike13](https://www.capterra.com/p/225933/Pike13/) I wanted something that would integrate with my lead software better. And I didn't feel like I was getting as much out of Pike as I should have with how much I was paying. Review Source CF Cody F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "10/10 recommend " June 19, 2025 5.0 Every step from my data transfer to the current day has been seamless. The answer to practically any question you could have is available in their help library, and if you can’t find it or fix the issue they have always been able to assist me within 24 hours. Pros The customer service is phenomenal. To the point where they will open up my account and send a screen recorded video demonstrating how to perform tasks. Cons I have yet to have a single bad experience. My only issue I have had has been scheduling appointments long term, but with recent updates they have fixed that issue. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Customer service, along with far superior lead nurture. Review Source CS Chris S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Owner of the business" May 13, 2025 5.0 Top notch. I have never had the owner of a tech company reach out to see how they could help me and my team. Pros The customer support is far and away the best part of Kilo. Cons When I try to do things on my own, I get lost. It is a very robust system and my brain doesnt speak computer all that well. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Premade automations, more robust marketing and communications platform. Review Source PR Patrick R. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Helps you grow your gym and make more money!" March 28, 2025 5.0 Great service and support. We have regular check-ins with the team, which are very helpful, and the support team quickly resolves any issues. It definitely helps us generate more revenue, and it would be much more expensive if we had to use separate service providers or platforms for all functions. Pros The "all in one" Plattform for my gym marketing. Great support and continuous development of the product and service. Cons For the money you get a lot of features, but you will lose money if you don't use these many possibilities and don't take action yourself to use these features for yourself. You still have to take action ;-) Alternatives considered [EASY2](https://www.capterra.com/p/275534/EASY2/) Reason for choosing Kilo A highly sophisticated product with the most features and the best price-performance ratio. They are very close to the industry and the entrepreneurs. Review Source GM Gabriel M. Owner Accounting Used the software for: 2+ years ### "Kilo GLM and GMS Review" June 12, 2025 5.0 A+, and the future is bright beacause they always throw out new feature. The \[sensitive content hidden\] really care about her clients. Pros The customer service reactivity and capacity to help us and solved problems. The software possess all the features that a professional business need! Cons Been with them from the start , i just dont like to speak to multiples people. But i recognize that multiples specialist solved really quickly your problem. Alternatives considered [PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing Kilo Because we know them more, and push-press is similar to kilo Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Kilo is offering better customer support Review Source lS liz S. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "KILO customer service outstanding" June 25, 2025 5.0 Gym lead keeps me connected with members with ease, saves me time, therefore money with their comprehensive autoflows. Personable support team! Pros KILO service and support is outstanding. I appreciate that they are working weekly to add features that support their current customers needs and requests. Love the team. Cons the expansion of the GMS billing in the software is a little limiting for al la carte invoicing and scheduling, but optimistic they will get there as they are progressive at building out features. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) teach support, financial, streamline products Review Source JH Jon H. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best Client Management Software" September 7, 2025 5.0 Switching to KILO has been one of the best decisions I’ve made for my gym. The software is simple, intuitive, and has completely streamlined how we manage memberships, scheduling, and communication. My clients love how easy it is to sign up for classes and track their progress, and my coaches appreciate how organized everything is on their end. What used to feel overwhelming now runs smoothly, giving me more time to focus on actually coaching and growing my business. KILO has truly elevated the experience for everyone involved, and I couldn’t recommend it highly enough! Pros KILO makes running a gym stress-free! My clients and coaches love how seamless and simple it is to use. Cons Some of the features I want are already in production and development or on the horizon for launch later this year. The developers have a pulse on what gym owners actually want. Switched from [Wodify](https://www.capterra.com/p/159663/Wodify/) WODify didn’t provide me with the tools I need to provide a top tier service to my clients Review Source RT Rich T. Owner and operator Health, Wellness and Fitness Used the software for: 6-12 months ### "10/10 would recommend getting on the bandwagon now (not later)" June 11, 2025 4.0 A bit of a learning curve at first but the customer service & help behind the scenes is the best I’ve ever had. They so clearly care about the client and are working very hard behind the scenes to upgrade ever piece of this intricate system. Pros Kilo’s ability to listen & take action on feedback. Same with questions, They so quickly fire back a helpful loom with a step by step. Cons The user interface on the app is a little raw and challenging to learn however each month they are making updates and upgrading it piece by piece - it will undoubtedly be a masterpiece in no time! Switched from [PushPress](https://www.capterra.com/p/172781/PushPress/) I had a conversation with the owner and she made me feel like she cared about my business & mission, and could help. Review Source SD Scott D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I'm a huge fan!" March 12, 2025 5.0 I can't recommend this company enough if you are a gym brand. The product, the team, the service is all top notch and the price leaves you enough room in your budget to grow elsewhere. It's more than paid for itself and continues to be improved. Pros The customer service is absolutely the most responsive I've ever had with B2B software. Not only are they reactive, but they are proactive. They have rolled out solutions to problems before I identified them as problems, which means they aren't just going through the motions. Cons The thing I liked least for Kilo is the fact that they are so new that there's a lot of options that aren't there yet. As an early adopter, I knew this was going to be the case but it can be frustrating sometimes. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Terrible customer service and expensive to maintain, as well as outdated options and UI. Review Source CP Chris P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best CRM for Boutique Gyms" September 21, 2023 5.0 Pros This is the best website + CRM solution in the boutique/small gym world. It helps that the people who started this company are former gym owners who know exactly what we need (and also what we don't). I can't imagine having a better solution for funneling leads through the process to become members. In addition, the support team is incredibly fast and helpful when you need them. Cons Nothing, there's still plenty of features I need to learn how to use! Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) no 2-way texting on ActiveCampaign and not as user-friendly. Also didn't include full website development and integration Review Source Response from Kilo September 27, 2023 Thanks so much for your review, Chris! It has been a pleasure working with you and we value your feedback!. PD Peter D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Kilo is Perfect" May 14, 2025 5.0 Its been fantastic. \[sensitive content hidden\] really know the industry and how to get the most for their clients. Pros The service, anytime i have a question, they help immediately. Always ready to help me. Which is great because i need things spelling out to me. Cons There hasnt been anything i dont like. It mkaes my life so much easier. Before Kilo i struggled with organisation as well as putting systems in place. Review Source BD Brooks D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Business Owner's Best Friend" January 27, 2025 5.0 We've loved working with the Kilo team and have received fantastic, quick support as needed. I love that they offer us solutions with a gym owner's needs in mind. Pros The connection between our website and Gym Lead Machine removes so many manual steps as a business owner. Keeping everything under one roof, like our emails and even planning out social content, make my day to day streamlined. Cons I'm looking forward to the GLM app continuing to update. Review Source LR Lucas R. Ceo Entertainment Used the software for: 2+ years ### "Kilo is the best" January 28, 2025 5.0 Working with Kilo is one the best investment we made in 2021. Consistency, Efficiency, and Care. Pros How fast they are to respond and taking care of their clients. Cons Nothing come up in my mind for now. They are just always looking to be better. Review Source LB Lauren B. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "We love KILO!" November 10, 2024 5.0 \[sensitive content hidden\] has been heaven-sent. She responds quickly, professionally, kindly, helpful, thoughtful, collaborative, all of the things. She is an all-star. Pros Customer success team, mass communication functions, automated communication, integrated to your website, tools and resources to grow your gym. Cons Sometimes the system is glitchy, slow. Often times I’ll send a text and it’ll still appear in the text box after i send it. The pipelines are confusing, i visual of the web of pipelines would be incredible Review Source AB Andrea B. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best Company Around!" July 18, 2023 5.0 Outstanding Pros Incredibly easy system. Incredibly awesome customer service. Cons They are currently building their next version of billing, class and appointments yracking. Waiting patiently! It will be worth it. Reason for choosing Kilo Full website and social media integration. Also all of the above. Review Source Response from Kilo July 20, 2023 What a review, Andrea! Thank you for being one of our early adopters and being with us right from the start of our journey. We appreciate you! It's people like you giving us a chance and feedback that have made us into the company we are today. Thank you! SR Scott R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Kilo is a must have. " July 18, 2023 5.0 Amazing. I don’t know what I did before Kilo. I feel it made us a real business. Pros Kilo automates everything. I would have to hire multiple employees to try and do the same functions and still not be able to. Cons Kilo gets us too many leads. Lol I need to hire another person to handle the new business generated. Review Source Response from Kilo July 20, 2023 Scott this is an amazing review! We are honored to be a part of your business. Thank you so much for your trust and support! SG Scott G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "13 years in the fitness game, glad we landed here" August 3, 2023 5.0 The experience has been great. Pros Kilo has a fresh take on the game. They know that accountability and follow up ease new members into the door. Cons Nothing really to say here. I really look forward to more new ideas and features. Review Source ST Sneha T. Human Resource Executive Information Technology and Services Used the software for: 6-12 months ### "Kilo Honest and Best Review" September 25, 2023 5.0 Overall experience is good, it helps us in a various way and who is very into the gym and all they would really like this product, So i would highly recommend this product. Pros Kilo is one of the best product for all gym users who is very used to working on a daily basis, it helps to make a plan on the basis of gym and workout. Here a lot of people can work at the same time without facing any time. Cons Just one thing which I dislike is not even a major problem but just a little, and that is where people need to work they need one admin to guide them for the same, otherwise, I really like this product. Review Source GC Graham C. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dam Strong Review " July 18, 2023 5.0 11 out of 10 Pros The whole crm features and the customer support. Cons The app is not as good as the website. Its still good though. Review Source Response from Kilo July 20, 2023 Hi Graham! Thank you for the feedback. We love that you have both of your gyms using Kilo. Thank you so much for your trust. And we hear you on the mobile app and are working hard to make it up to gym owner standards. VkM Vinay kumar M. Engineer Information Technology and Services Used the software for: 6-12 months ### "Crazy CRM Everyone loves." November 12, 2023 5.0 Pros Gym management made easy with the help of this platform. And everybody will start loving this because it makes you ft with active suggestions, monitoring and Notifications based on customisations. Cons It heading in very positive way. Till now i haven't experienced any struggle. Review Source VR Verified Reviewer Database Engineer Retail Used the software for: Less than 6 months ### "Streamline Your Fitness Business" September 21, 2023 5.0 From my perspective using Kilo's software, I've found it to be a valuable tool for gym management. It has significantly improved the efficiency of our operations, especially with its automated billing and member management features Pros In my experience using Kilo's software, automating the billing and payment processes has been a game-changer. It has saved us a lot of time and reduced the workload for our administrative tasks. This feature has not only improved our cash flow but also significantly minimized the chances of errors in our financial transactions. Cons Based on my experience with Kilo's software, I've noticed that the availability and effectiveness of technical support can vary. At times, some users, including myself, may encounter difficulties when trying to get assistance or resolve issues. Review Source LC Lakshit C. Senior software engineer Computer Software Used the software for: 6-12 months ### "A really good CRM Software for Small Businesses" November 14, 2023 5.0 Pros Kilo software has helped me to improve my customer service in a number of ways. For example, the CRM module has helped me to keep track of my customer interactions and to provide better support to my customers. Cons One thing that I least liked about Kilo software is that it can be a bit slow at times. This is especially true when I am working with large datasets or when I am using multiple features at the same time. Review Source Teja K. Student Education Management Used the software for: I used a free trial ### "CRM for gyms " October 28, 2023 5.0 Pros Very customizable and saves a lot of time. Easy to learn and use. The automation makes so much easier and efficient to manage many people .It also have features to track exercises and helps people to stay on track. Cons No sort of complaint have i faced while I used this software. Review Source JS Josiah S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Completely Satisfied Gym Owner!" May 9, 2025 5.0 So amazing! I initially balked at the added cost- but we were still sending out email campaigns through our business email, downloading leads manually from meta and paying a third party to host our business phone line. I initially signed up with Kilo to better manage meta leads, but I'm a believer customer because of everything else the software can do. I wouldn't be able to hand off marketing, sales and customer relations without kilo's tools. As happy as I am with their product, I am a committed customer because of their support! Incredible response times, incredible help - they won't just push you to a help article if you need more - and they treat you like a business partner, not just a customer. Thank you Kilo team! Pros I love the support! There is so much their products can do, but their customer and technical support is unrivaled! They are the most helpful company I have ever worked with, and on top of it, their response times are amazing! Their Gym Lead Machine tool is so robust- it is a necessary investment if you want to grow your gym and start having a team handle more of your marketing, sales and customer relations. The return on investment is incredible! You and your team will be so much more efficient, and GLM is SO much better than the patchwork processes we were using before with spreadsheets and multiple software platforms. Cons Gym Lead Machine is such a robust tool, which means that the onboarding process will take some time and the learning curve is a bit steep. They really invest in helping you get started, but at the end of the day, you will need to invest the time to really learn what the platform is capable of and how to best leverage it for your business. Switched from [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Allowed me to consolidate software products. 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