# Page 2 | Kilo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kilo the right Gym Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10011551/Kilo/reviews --- Kilo 5 (70) [View alternatives](https://www.capterra.com/p/10011551/Kilo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Kilo ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Chad P. Owner Marketing and Advertising Used the software for: 1-2 years ### "Exceptional Websites and Service!!!" January 27, 2025 5.0 We can't recommend Kilo enough! Their service/software has literally changed the level of service that we can provide for all our 300+ members and has been instrumental in managing our coaching team and keeping everyone on the same page. They are constantly making the service and software better and finding new ways to help our business provide exceptional service. Support from the team is unparalleled and their response time is fantastic! Pros Kilo has really created the most exceptional service from start to finish. From the creation of our website (that is super fast and operates with strong SEO) to the ongoing support from their team that is quick to respond and always helpful in solving any issues that come up. In addition, the software itself has allowed us to provide a level of service that we had only dreamed of and having it fully integrated with our lead system and communication with current members is truly revolutionary! We can easily manage a team of 9+ employees and keep everyone organized and on the same page with 300+ members to include group class, personal training and hybrid memberships. And the ream is always leveling up their service! Recently they reached out to upgrade the content on our website and had us speak to \[sensitive content hidden\] who was an absolute pleasure. He took the time to speak with us for an hour about our services, mission/vision and is helping us add this to our website! All this at no extra charge! Cons We had a couple hiccups when we first onboarded bringing over our full client database with messages being sent out that we didn't want but they took responsibility and corrected the issue. Alternatives considered [Wodify](https://www.capterra.com/p/159663/Wodify/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing Kilo just a superior software and more stable Review Source JB Jared B. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Top-notch customer service. " May 21, 2025 5.0 We've been a long time user of Kilo and we don't plan to change that any time soon. We've been able to make important business decisions based on the data that Kilo offers our business. Pros Customer service is out of this world. I honestly can't think of another company who does it better! The response time is top notch on any customer inquiry. Cons This isn't a Kilo problem but more so an 'us' problem, the software can be so big that it's tough to optimize with our entire team. There is so much that can be done; customization, automation, etc. that sometimes it can be overwhelming. Review Source CL Corey L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Kilo - The BEST gym software" May 8, 2025 5.0 Since the start my experience has been amazing. I am not very good with technology and usually mess things up but they walked me through everything and have worked hand and hand with me to learn everything and put all the services they offer into action to best serve my business. I am now able to do things with technology and automatons that I never even thought was possible, and that is all because of the team at Kilo. Pros The team at Kilo is top notch. They are always fast to help and answer all my questions . Customer service is a huge deal for me and Kilo is the best! Cons I have nothing negative to say about Kilo. When outages or issues pop up they communicate well and go above and beyond to correct. Myself and my team could not be happier with there services Kilo offers. Review Source SD Scott D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I'm a huge fan!" March 12, 2025 5.0 I can't recommend this company enough if you are a gym brand. The product, the team, the service is all top notch and the price leaves you enough room in your budget to grow elsewhere. It's more than paid for itself and continues to be improved. Pros The customer service is absolutely the most responsive I've ever had with B2B software. Not only are they reactive, but they are proactive. They have rolled out solutions to problems before I identified them as problems, which means they aren't just going through the motions. Cons The thing I liked least for Kilo is the fact that they are so new that there's a lot of options that aren't there yet. As an early adopter, I knew this was going to be the case but it can be frustrating sometimes. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Terrible customer service and expensive to maintain, as well as outdated options and UI. Review Source MP Michael P. Co-Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic Product!" March 5, 2025 5.0 Pros Kilo is sleek, simple, and fast. It's made us more efficient as a business and substantially increased our bottom line revenue. Their customer support is UNREAL. It's the fastest and most thorough I've ever encountered in any industry. Cons Zero complaints! Kilo is absolutely fantastic. Alternatives considered [Wodify](https://www.capterra.com/p/159663/Wodify/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing Kilo Because of the integrations and because I had met and worked with the Kilo team and was consistently impressed by them. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Largely because Kilo integrated much more smoothly with our website and our marketing software. Review Source KC Kaki C. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "10/10, highly recommend!" March 5, 2025 5.0 10/10. Customer service is friendly and always solves my problems quickly. Top notch. Pros Kilo's CRM is user friendly, easy to use and overall INCREDIBLE. It has been such a game changer for our business. Cons That I didn't find it sooner! This is truly the best software I've used in the gym space. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Kilo Customer service, ease of use, customization Switched from [UpLaunch](https://www.capterra.com/p/228653/UpLaunch/) Customer service, ease of use, customization Review Source RC Ruth C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great experience" June 11, 2025 5.0 Pros Great customer service. Owned and led by people who understands the needs of gym owners. Always being innovative and competitive in what they are offering. Cons Just waiting on workout tracking so we can have all our software in one so it's easier to manage our members. Review Source MW Mike W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The Best Damn Gym Management Software" February 5, 2025 5.0 This feels like a software designed by someone from within the fitness industry. It has everything I need without a bunch of features I don't need. The support team is knowledgable, insightful and genuinely interested in helping you find the best solution for any issues you encounter. Top notch service AFTER the sale! Pros Excellent transition process and the software is incredibly user friendly. They have a published list of upgrades for the year which is both exciting and helpful. One of their updates from last year (rollover credits) was a HUGE hit with our membership base! Cons I didn't know about them sooner and they weren't interested in financially compensating me for this review (which is a bummer because I've never been so over-the-top happy with a software company). Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Huge savings on credit card fees was my initial motivator Review Source MC Mary C. General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "We love Kilo!" June 4, 2025 5.0 Pros The customer service is incredible! The system is easy to use and any time we have questions or need help their team is right on it. Cons We started with Kilo very early in their development stages, so some features have taken longer to come out than I would like. Switched from [Wodify](https://www.capterra.com/p/159663/Wodify/) We'd been using GLM for awhile and Kilo integrated with GLM which was incredibly helpful. Also the cost was much less. Review Source AB Allie B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We love our new Kilo website!" January 25, 2025 5.0 We redesigned our website and \[sensitive content hidden\] was just fantastic. She was beyond patient, helpful, and truly a professional while dealing with my many emails, photos and text changes. We are so proud of our final product! Pros The customer service is second to none. Always receive a response within a timely manner and they always have a great suggestion or answer to my many questions. Cons Honestly, there is nothing we don't love. I know our clients are looking forward to being able to add their classes to their calendars on the app, but we know that is coming soon! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind/body was NOT user friendly...we didn't use half the stuff it offered...Kilo is so much more manageable and not overwhelming. Review Source Eric C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Love this software. It has changed my business" March 11, 2025 5.0 Great experience so far. We've been with them over 2 years now and worth every penny! Pros Great customer service! They have been super helpful in helping me solve problems in my business with their software Cons Nothing really yet. Maybe a couple times when the terms of use changed but the situation was well communicated and I thought it was fair. Review Source MP Malin P. CEO Sports Used the software for: 1-2 years ### "Great product !! " April 7, 2025 5.0 It helps me to build my business, and it saves my a lot of time Pros The structure and how it get my business organised when it comes to leads and calendars Cons Sometimes it’s hard to keep the overview Alternatives considered [PushPress](https://www.capterra.com/p/172781/PushPress/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Kilo The contact and service from Kaleda. We got in contact in sthlm and as kilo offered the German version, I decided to choose kilo Review Source RS Ryan S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Help software for running my fitness business!" January 30, 2025 5.0 My experience with Kilo has been world-class! Pros Great customer support! Always innovating and making their software better. Helps our business stay organized with our clients and leads. Cons At this point I have no negative things to say about Kilo Alternatives considered [PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing Kilo I was already using GLM. Kilo customer service. Switched from [Wodify](https://www.capterra.com/p/159663/Wodify/) Better price, integration with GLM which I was already using Review Source JK Justin K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Incredibly Intuitive and Offers Superior Customer Service" November 4, 2024 5.0 As a microgym owner (and one who is not particularly tech-savvy), I want two things from my gym’s management software: 1) It should save us time on the basics–the things we do every day like billing, scheduling, and forecasting, and 2) It should have a robust knowledge base and help desk when I don’t get how to do something…which is often for me! On both counts, Kilo delivers perfectly. The management software is incredibly intuitive and at every turn screams “made by gym owners for gym owners”--and not just CrossFit gyms either, because any fitness modality, even if just 1-1 training, would do wonderfully using Kilo. My gym made the move to Kilo at a particularly busy time for us and I was honestly worried about how long it would take and how hard we’d have to work, but implementation has been a relative breeze and has exceeded my expectations. And that brings me to my second point: their knowledge base, and particularly their customer service. I worked in tech support way back when, was terrible at my job, AND I am old enough to remember the SNL skit “\[sensitive content hidden\], Your Company’s Computer Guy.” All that adds up to me still kind of living in fear of asking too many software questions all at once. For real. But I am happy to report Kilo’s customer service is absolutely superior: they are incredibly kind, responsive, and altogether thorough without overwhelming or confusing me. I cannot say enough about how happy we are with Kilo, and I will continue to recommend it without reservation to anyone within shouting distance! Pros Incrediby intuitive, easy to learn and use, it is already a time-saver and eventually, will be a clear money-maker. Cons Like every gym management software (and every gym, actually), there are product-specific terms for broad concepts like 'memberships' etc...that just takes a minute to get used to but they are pretty intuitive. Switched from [PushPress](https://www.capterra.com/p/172781/PushPress/) We've used Gym Lead Machine for our website for quite some time and it's outstanding--it was natural to go to Kilo for the management software when it was ready. Review Source RG Ryan G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "You should use Kilo for your gym!" March 10, 2025 5.0 Way above and beyond my expectations for software. Pros Best customer service I’ve ever received. The whole team works together to take care of their clients. 10/10 recommend. Cons I have not experienced a negative in the 2 years I’ve been with them. Switched from [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) It was too difficult to work with their product. I always thought I was in beta testing Review Source JS Joby S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Highly reccomended" March 27, 2025 5.0 Working with Kilo has been a pleasure. It’s really made keeping track of key metrics, following up with leads and staying in contact with clients easy! Pros The support team is phenomenal, very responsive. Cons I was never able to get the AI text follow-up working properly. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) I wanted more of an all in one system than Zen Planner was providing Review Source JB Jordan B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Experience with Kilo!" November 10, 2024 5.0 The software itself has a lot of useful features, and when it’s working smoothly, it really helps keep things organized and efficient. The standout for me is their customer service—they’re always on point, quick to respond, and genuinely helpful, which makes a big difference. The occasional hiccups with updates can be annoying, but when they’re addressed, the platform generally does what I need it to. All in all, it’s a solid tool with a team that cares about their clients. Pros Hands-down their customer service. Anytime I’ve had an issue or question, their team has been quick, responsive, and genuinely helpful. They don’t just brush you off or send canned responses—they actually listen and make sure you’re taken care of. It’s rare to find a company that makes you feel like a priority every time you reach out, but Kilo’s team nails it. Cons Nothing really comes to mind. They'll email you back on the weekends although it's out of their usual business hours which means a lot. And they do more little things like that really make you feel like they'll do whatever they can to help. It's hard to not to like something about a company that puts so much effort into making sure I'm taken care of. Switched from [UpLaunch](https://www.capterra.com/p/228653/UpLaunch/) Kilo can just help you do so much more. Their software simply trump Uplaunches. Review Source PD Peter D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Kilo is Perfect" May 14, 2025 5.0 Its been fantastic. \[sensitive content hidden\] really know the industry and how to get the most for their clients. Pros The service, anytime i have a question, they help immediately. Always ready to help me. Which is great because i need things spelling out to me. Cons There hasnt been anything i dont like. It mkaes my life so much easier. Before Kilo i struggled with organisation as well as putting systems in place. Review Source AG Ashley G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Kilo- Very user friendly and easy to use. " January 27, 2025 5.0 It’s been great! Everyone is helpful and always willing to make things better for you if you need it. Pros It’s very user friendly, and easy to get support if you need it. Cons I think it’s been pretty smooth working with Kilo. I transitioned over 2 years ago to Kilo from my last system, and it was pretty painless. So I’ve been with Kilo since Beta, and it continues to get better. Switched from [FitHive](https://www.capterra.com/p/10017161/FitHive/) Fithive just didn’t have the capabilities to generate leads like I wanted, as well as user friendly backend management. Review Source RS Ryan S. Owner Sports Used the software for: 1-2 years ### "Kilo Rocks" January 24, 2025 5.0 9/10- customer service responses and backend help are wonderful. Pros Their customer support is NEXT LEVEL! You will not be left hanging for days at a time waiting for support. Cons I currently only use the website and client coms side of Kilo and I’m extremely happy with it. I guess if I had a con, it would be a historical data migration from Wodify so I could justify making the full jump without impacting our clients Review Source CC Connor C. Gym Owner and Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic partnership " April 7, 2025 5.0 Excellent so far. They have helped me run and operate my business more efficiently. Pros Very responsive team and informative on operations using their platform Cons There is nothing that I liked least about Kilo Review Source LR Lucas R. Ceo Entertainment Used the software for: 2+ years ### "Kilo is the best" January 28, 2025 5.0 Working with Kilo is one the best investment we made in 2021. Consistency, Efficiency, and Care. Pros How fast they are to respond and taking care of their clients. Cons Nothing come up in my mind for now. They are just always looking to be better. Review Source AN Andrew N. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Kilo is great " March 17, 2025 5.0 My experience has been great so. far and its been over 2 years that i been with them Pros How many features there are, i. love that i can do so much in one place Cons how many. features there are (haha) as i want to use them all. Not a a bad thing Review Source PS Paul S. CEO Sports Used the software for: Less than 6 months ### "Kilo is next level " January 31, 2025 5.0 Kilo is absolutely instrumental and growing my business goals. They give me trackable data that I can find and hold my business accountable for growth. Pros It’s incredibly simple. One email gets you to everything. Responses are very timely and managed properly. Cons There is very little I don’t like. The on boarding can be complicated, but they have an amazing staff that takes the time and explain it to you properly. Review Source JD Jennifer D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Spend time Coaching, Not Fighting with Software" September 17, 2024 5.0 Since switching to Kilo, I’ve been able to spend less time managing software and more time focusing on what really matters—helping my clients reach their goals. Our previous software was challenging, but Kilo keeps things running smoothly so I can give my clients the attention they deserve! Pros Customer Service, Ease of Use, Ability for them to Listen to What Gym Owner's Need. Cons Features on the roadmap that are coming, come much faster than anything other gym software I have used so this is a very tough question to answer. Alternatives considered [Wodify](https://www.capterra.com/p/159663/Wodify/)[PushPress](https://www.capterra.com/p/172781/PushPress/) Reason for choosing Kilo It was better........................................... Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Better software, better service. ZenPlanner feels ancient. Review Source Similar Products Featured