--- title: "Beacon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Beacon Software - reviews, pricing plans, popular comparisons to other Lead Capture products and more." source_url: "https://www.capterra.com/p/10011642/Beacon/" page_type: "product" language: "en" --- # Beacon Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Beacon ## What is Beacon? Beacon’s AI Supply Chain Workspace equips supply chain and logistics teams with a powerful suite of real-time transportation tracking, analysis, planning and collaboration tools that help them take greater control of their supply chains. From tracking ocean and air freight to analysing carrier performance, emissions reporting and route planning, Beacon helps organisations gain a single view of their goods, manage risk and reduce the total cost of their supply chain operations. ## What is Beacon used for? [Shipment Tracking](https://www.capterra.com/shipment-tracking-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Beacon?[Manage this product listing](https://www.g2.com/products/beacon-by/claim_requests/new?auto=true) ## Beacon Overview Updated September 2026 AI summary Beacon is a cloud-based shipment tracking solution for organizations of all sizes seeking to monitor freight operations and supply chain performance. It offers status tracking, delivery records, real-time alerts, and delivery estimates, with additional features for order management, route optimization, and audit reporting. Beacon is deployed via web and supports multiple user roles and permissions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Beacon 4.5 (8) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price Contact vendor Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (8) Ease Of Use 4.7 (473) Value For Money 4.8 (8) Value For Money 4.7 (398) Customer Service 4.9 (8) Customer Service 4.9 (438) ## Beacon alternatives [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198849/ShipTime/) [Freightview](https://www.capterra.com/p/136895/Freightview/) [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136895/Freightview/) Highest Rated [CWILL Order Tracking](https://www.capterra.com/p/10009789/Parcel-Panel/) [5.0 (54)](https://www.capterra.com/p/10009789/Parcel-Panel/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009789/Parcel-Panel/) [View all alternatives](https://www.capterra.com/p/10011642/Beacon/alternatives/) ## FAQs about Beacon Overview ### What company size and specific industries is Beacon built for? Beacon is designed for enterprise businesses with a physical supply chain, especially companies that own the goods they import or export internationally and track their own performance closely. It is best suited to large organizations involved in trade, logistics, manufacturing, distribution, and other supply-chain-driven sectors. Features and Usability ### What are the key features of Beacon? Beacon offers order management and shipping management, plus transportation management and supply chain management for freight operations. It includes order tracking, delivery tracking, route optimization, delivery estimates, label management, and a self service portal. Additional features include role-based permissions, activity dashboards, real-time notifications, audit management, and reporting. Getting Started and Support ### What training and onboarding options does Beacon offer? Beacon provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual, self-paced learning for setup and feature review. Getting Started and Support ### What customer support options does Beacon offer? Beacon provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users multiple ways to find answers or request help, with written resources for self-service and direct contact options for faster issue handling. ## Features AI summary Based on 1,440 Lead Capture reviews Capterra data shows that buyers of shipment tracking software rank the following features as their top priorities: - **Label Printing** (**59%** of reviewers rated this feature as critical) - **Shipping Labels** (**62%**) - **Delivery Tracking** (**55%**) Beacon supports **Delivery Tracking**. However, it does not include **Label Printing** or **Shipping Labels**. Instead, it offers other features that reviewers also value, including **Status Tracking** (**47%**) and **Delivery Record** (**42%**). These features help businesses monitor shipment progress and keep a documented history of deliveries, providing teams with clearer visibility into order movement and customer fulfillment. Delivery Tracking 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Status Tracking 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Delivery Record 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Notation showing the location and time stamp of shipment delivery Alerts/Notifications 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Order Tracking 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Real-Time Data 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Receive data and information in real time Beacon 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Data Import/Export: Import and export data to and from software applications - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Document Management: Store, manage, and track all electronic documents in a centralized location - For Freight Operations: Intended to be used by freight brokers and logistics companies - Historical Reporting: Information, data and reports that are being tracked over time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supply Chain Management: Manage the planning and execution of supply chain activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another --- Get Advice We can help you find the software with the features you need. Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.8 (8) Beacon Enterprise Solution Custom quotes available It includes: - Unlimited Live Boards - Exception management dashboard - Scope 3 emissions reporting - Freight rate benchmarking - Order and SKU level tracking - Historical reporting - Custom data fields - Dedicated Customer Success Manager - Document management - Warehouse ETA milestone Value for money 4.8 (8) 4.8 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (8) 4.9 Based on 8 reviews ## User reviews Overall rating 4.5 Based on 8 reviews Filter by rating 5(4) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NW Natasha W. Logistics coordinator Retail ### "Excellent overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2025 My overall experience with Beacon has been very positive. The service has been dependable, communication has been proactive, and the regular catch-up calls have helped ensure that any issues or questions were addressed promptly and professionally. Pros I really appreciated how consistently accurate the ETA forecasts were for all our container movements. The platform’s reporting tools were also very clear, reliable, and easy to work with, which made it much simpler to track performance and share updates with the wider team. Cons When monitoring several shipments at once, I found the shipment cards a little difficult to read and compare. The layout felt slightly cluttered, which meant it sometimes took longer than expected to locate the specific information I needed quickly. Alternatives considered [Vizion API](https://www.capterra.com/p/265414/Vizion-API/) Reasons for choosing Beacon Beacon was easier to navigate and far more user friendly compared to the alternative system. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User LOGISTICS CO-ORDINATOR Food Production ### "Beacon - Information Accessible Instantly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 5, 2025 Ease of Use: Seamless onboarding and implementation are huge wins for any company. Support Quality: Friendly, approachable, and timely responses make a big difference in user satisfaction. Potential for Growth: It’s great that they’re listening to suggestions and actively developing—this shows a strong commitment to improvement. Pros Beacon is very easy to use. I only have one portal to open as all the information is in one place and instantly available. I can find a shipment and find the information I am looking for allowing, instant answers. Cons You select and apply filters to run a report but you can't save it. If you could save a report it would save a little time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PO Per O. Supply Chain Retail ### ""Best coworker ever!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2025 Very good. It saves a lot of time on stuff that we in the past needed to manually update Pros Easy to understand Fantastic customer support flexible Cons Sometimes information is not easily visible Alternatives considered [Moddule](https://www.capterra.com/p/10006879/Moddule/) Reasons for choosing Beacon The flexibility that Beacon has could not Moddule offer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Chris C. COO Hospital & Health Care ### "Best Tracking Platform on the Market " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2024 Dream come true so simple and easy a real time saver Pros quick and easy to use super easy UI and flexablity to track all in one please and share is a dream Cons None so far i love it makes my job so much easier Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DC david C. Group Logistics Manager Food & Beverages ### "TATA Consumer Products GB Limited" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2024 1st class, support provided more than justified our decision to nominate Beacon Pros The professional partnership and willingness to work with us to deliver a control tower solution tailored to our needs. We always Beacon was fully engaged in meeting our own internal targets. Cons We have found nothing to dislike, support has been first class. Switched from [IBM API Connect](https://www.capterra.com/p/169838/IBM-API-Management/) IBM pulled the product at short notice. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AW Alex W. Transport and Import Planner Food Production ### "a great system " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 11, 2024 Pros quick and easy to get shipment updates and correct ETA I like that new elements are being continually added, amended ect to system so that Beacon are clearly changing with the industry Customer service support is fantastic, when do have issues get quick response to answer/fix. Cons It is built around containers, for shipments of more then 1 container per BOL which we as a company mainly have (shipments of 10-20 containers per BOL) we cannot use the system to it's full potential I would also like to have more control over customization of how the system displays data. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 12, 2024 Thanks for sharing your experience, Alex. Glad to hear you're finding Beacon to be a quick and easy solution for shipment tracking. The team is researching track by BOL, and we hope to have more updates to share on that front soon! CD Christian D. Supply Chain Manager Food Production ### "Visualize your global Supply Chain" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2024 Friendly team, superb customer service, keen to learn about our business needs and adjust the system to it. Very smooth relationship so far. Pros Transparent overview of your Supply Chain and brilliant visualization. Scroll over the ships and you know what products are close to arrive. Easy search function to keep an eye on critical products (you can also flag them to see those on the landing page). Creation of boards to share with your team or other stakeholders. Carbon emissions reporting included, which will become more important for Scope 3 reporting. An overall great tool to keep an eye on your Supply Chain. Cons There is not a lot to add here. The team is going the extra mile for you to come up with new software tools or workarounds where needed. But there are two areas for improvement: 1. Development of an App 2. Using of the BOL instead of just the container number Reasons for choosing Beacon User-friendly platform appearance, good value for money. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 4, 2024 Thanks for your review, Christian. Glad to hear you are enjoying your experience with Beacon and finding the platform easy to use! CL colin L. Logistics Co ordinator and Data Analyst Food & Beverages ### "Consolidation of data" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2023 Good overall experience, easy to navigate and interrogate with many benefits to be had currently and even more so as we work to enhance further. Pros Real live data on status of our containers all in one place instead of having to interrogate all of the individual shipping websites. Also numerous filters to interrogate your data and usefull live board to share specific information privately to other parties. Accurate information on dwell times and pinch points on the journey of your container to understand your lead times. Cons Once we have all API connectivity and we can see our ref data connected to our containers i cannot think of any particular cons to this product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 19, 2023 Thanks for taking the time to share your experience Colin! Happy to hear you've been getting value from the platform and are enjoying the benefits of a single source of truth for container tracking. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.