--- title: "TaskCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TaskCall Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/10011743/TaskCall/" page_type: "product" language: "en" --- # TaskCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) TaskCall ## What is TaskCall? TaskCall is a real-time incident response and management platform for IT and DevOps teams. It minimizes the time to resolution by automating the entire incident response process, starting from on-call management to identifying impact visibility to communicating with stakeholders. TaskCall connects with all your monitoring tools and centralizes incident management. It automatically identifies impact across your infrastructure and improves visibility. It connects with your chat, ITSM and ticketing applications, and streamlines collaboration across teams while keeping stakeholders updated through status dashboards. It suppresses redundant alert noise and interruptions, allowing IT personnel and developers to focus on resolving incidents in the fastest possible time. ## What is TaskCall used for? [Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TaskCall?[Manage this product listing](https://www.g2.com/products/taskcall/claim_requests/new?auto=true) ## TaskCall Overview Updated September 2026 AI summary TaskCall supports small, midsize, and enterprise organizations seeking incident management solutions by combining incident reporting, real-time monitoring, and multi-channel notifications. With features such as on-call scheduling, SLA management, workflow management, API access, and integrations with leading third-party tools, TaskCall is deployed via web, cloud, and mobile, making it adaptable for teams that prioritize responsiveness and operational oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TaskCall 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $9 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (785) Value For Money 0.0 (0) Value For Money 4.4 (706) Customer Service 0.0 (0) Customer Service 4.5 (738) ## TaskCall alternatives [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (48)](https://www.capterra.com/p/181004/SafetyAmp/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about TaskCall Overview ### What company size and specific industries is TaskCall built for? TaskCall is designed for small, mid-sized, and enterprise businesses across a wide range of industries. The product suits organizations that need an incident management solution, regardless of company size, making it a fit for teams from growing businesses to large enterprises. Features and Usability ### What are the key features of TaskCall? TaskCall offers IT incident management, incident reporting, and alerting through email alerts, mobile alerts, and real-time notifications. Core capabilities also include on-call scheduling, SLA management, status tracking, workflow management, real-time monitoring, task management, API access, and third-party integrations for multi-channel communication. Pricing ### How much does it cost and what fees or limitations are included? TaskCall offers a free version and free trial, with paid plans starting at $9 per user/month for the Starter plan. Business costs $19 per user/month, and Digital Operations costs $29 per user/month. Starter includes unlimited escalation policies, SMS and voice notifications, and API calls. Integrations ### Which third-party tools and platforms does TaskCall integrate with? TaskCall integrates with 10 third-party tools and platforms, including monitoring and incident management apps such as Amazon CloudWatch, Datadog, Grafana, Jira, Microsoft Teams, Slack, ServiceNow, and Sentry. It also connects with Freshdesk, Freshservice, Google Chat, LogicMonitor, Pingdom, Site24x7, Splunk APM, TeamDynamix, Uptimerobot, and ZooM. Getting Started and Support ### What training and onboarding options does TaskCall offer? TaskCall provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided setup, while documentation and videos provide written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does TaskCall offer? TaskCall provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so support quality, response times, and common user frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 984 Incident Management reviews Capterra data shows that buyers of incident management software rank the following features as their top priorities: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) TaskCall includes **Incident Reporting** and **Real-Time Monitoring**, giving teams a way to document issues quickly and track events as they happen. However, it does not include **Compliance Management**. Instead, it offers other highly valued features, including **Real-Time Notifications** (**59%**) and **Alerts/Notifications** (**57%**), helping businesses respond faster to incidents, keep stakeholders informed, and maintain better operational visibility. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Incident Reporting Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Mobile Alerts Notifications via mobile devices TaskCall 17 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On Call Scheduling: Track and organize on-call shifts - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10011743/TaskCall/pricing/) Starter $9.00 Per User,Per Month It includes: - Unlimited API calls and email triggers - Unlimited push notifications and email alerts - Unlimited escalation policies and on-call scheduling - Unlimited global SMS and voice call notifications - Enhanced data control and redaction - Conditional routing - Heartbeat monitoring Business $19.00 Per User,Per Month It includes: - Everything from the Starter plan - Automated incident response - Business manager communications - Team controls - Advanced user roles - Status pages Digital Operations $29.00 Per User,Per Month It includes: - Everything from the Business plan - Artificial intelligence enabled noise reduction - Real time data analysis for faster and improved response - Advanced analytics to identify vulnerable systems - Customizable dashboards - Stakeholder users ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Google Chat](https://www.capterra.com/p/175800/Chat/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ Site24x7](https://www.capterra.com/p/168192/Site24x7/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.