# E4jConnect Vik Booking Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is E4jConnect Vik Booking the right Hotel Channel Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10011779/e4jConnect/reviews --- E4jConnect Vik Booking 4.7 (15) [View alternatives](https://www.capterra.com/p/10011779/e4jConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of E4jConnect Vik Booking Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LG Leo G. boss Recreational Facilities and Services Used the software for: Less than 6 months ### "With a little help from my friends" December 30, 2024 5.0 E4JConnect VIK Booking was very helpfull, thoughtfull and patience with me to help my problem solve. Their response was swift, with a good understanding of my problem and very skillful to solve it. Praise! Pros E4JConnect VIK Booking was very helpfull, thoughtfull and patience with me to help my problem solve. Their response was swift, with a good understanding of my problem and very skillful to solve it. Praise! Cons I can not think of anything right now. They were just on spot! Switched from [MotoPress Hotel Booking](https://www.capterra.com/p/177562/MotoPress-Hotel-Booking/) The possibility and ease to controle the correspondence with the clients of different rooms/villas Review Source SA Serafino A. Titolare Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bella piattaforma, assistenza TOP!" February 9, 2026 5.0 Pros Ottima piattaforma per gestire le prenotazioni. Il servizio di supporto (anche in italiano) è fenomenale, tempi di risposta brevi, precisi e super disponibili. Ho fatto disordine con ordini dei plug in e mi hanno aiutato in tutto. Raramente si trova un servizio clienti cosi disponibile! Cons Leggermente laboriosa la configurazione, ma ti permette di creare una marea di impostazioni, ma grazie all'assistenza clienti ho risolto tutto in brevissimo tempo. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: Less than 6 months ### "Buggy with poor support" July 31, 2025 1.0 I did consulting work for a business that was using e4jconnect with vik booking. They kept having problems with bookings not showing up until 24 hours later, bookings suddenly disappearing even though the customer didn't cancel, and duplicate bookings. Support was terrible, and they couldn't fix the problem, and couldn't tell the customer how to turn off the channel manager. It was seriously impacting their business. They moved to a different service, and that service helped them turn off e4jconnect, even though it wasn't their product, and even though the customer hadn't even signed up for this new service yet. Pros Automates booking between vik booking and booking.com. When it works properly, it provides a good service. Cons Bugs and poor support. Continually had issues with the product, and support was always very poor or non-existent. Review Source Response from E4J August 5, 2025 We are sorry to read you had such a bad experience with our customer support team. After reviewing your case, as you also said, we found the issue was related to a domain change that affected your Channel Manager settings. There were no bugs or system faults involved, but unfortunately this configuration change was not identified promptly by either side. Our documentation does highlight that environment changes require updating certain settings to ensure proper syncing with booking channels. We will work on making these procedures clearer and more visible to avoid similar confusion in the future. RA Rita A. Owner Hospitality Used the software for: 1-2 years ### "A must have for holiday rentals" December 10, 2024 5.0 Great experience, loads of options with a fantastic support team. Pros It is a very versatile plugin for any setup that can occur at a holiday rental or hotel. Cons A more detailed documentation would be good - however all problems are solved by the support team. Review Source aP alessandro P. owner Hospitality Used the software for: 2+ years ### "The BEST tools for hotel and guesthouse managment" May 15, 2024 5.0 8years i use Vikbooking and Vikchannel manager for my 3 guesthouse, plus i advice their services to many collegues and they are super happy. Managing reservations, reviews, messages, prices and availability was never so simple. I cannot imagine my life without. Pros Customer care top notch, they are simply the best, fast and responsive at all time The component is fast secure and reliable at all time, never a problem in 8years the price compared to others are simply the best value for money ever. Credit card payment made easy thanks to all the integrations. Cons nothing really the have no flaws they fix bugs in real time Review Source GA George A. owner Computer Software Used the software for: 2+ years ### "E4jconnect channel manager" November 7, 2023 5.0 e4j products are an amazing tool-set we've been using their software since 2016, exchanged hundreds of emails, always prompt and very analytic replies, we have built more than 70 websites with reservation/booking system incorporated, it truly is a game changer hotels-villas-apartments/ car rental / events-cruises rentals, with a live calendar, PMS, advanced online payment methods, and of course: zero commission e4j is a business partner, thank you for everything Pros confidence that everything runs smoothly, and if not, every error can be addressed quickly and easily, the support (if needed) is direct and thorough couldn't recommend more strongly, we use e4j products since 2016 e4j is a true business partner to us Cons honestly, no cons, so far everything runs seamlessly Review Source WM Wladimir M. Comercial Manager Internet Used the software for: 2+ years ### "Excellent option for independent hotels" November 7, 2023 5.0 I am a web developer and I have several clients to whom I have recommended this program and to date it has met their expectations Pros By being installed on your website you have control of the customer database, payments and traffic to your website. Cons As a booking engine it is excellent but it still needs to improve its options as a PMS Review Source KS Kjell S. Owner Hospitality Used the software for: 2+ years ### "Best support out there" October 26, 2023 5.0 The customer support has been the best i have ever seen. For small businesses that dont have in house tech support this is crucial Pros The best and most affordable channel manager and booking engine for small to medium hotels. There is really no comparisons Cons It does everything i need but a simple and automatic invoice creation and tracking would be cool Review Source AK Alexander K. CTM Leisure, Travel & Tourism Used the software for: 1-2 years ### "ViK Booking Review" October 25, 2023 5.0 Very good. I'm a satisfied customer. Pros Connecting several channels and avoid double booking. Automate many manual tasks. Cons OTA's use and support different features and functionality. This is not a ViK Booking problem but some OTA's are more advanced than others. Reason for choosing E4jConnect Vik Booking pricing model and OTA selection (Airbnb & Booking are the most important for me) Review Source LH LAURE H. Web developper Internet Used the software for: Less than 6 months ### "Great support" February 27, 2024 5.0 Pros A plugin that's easy to use once you understand how it works, but above all, 5-star support that's always ready to help and responds quickly to tickets. I recommend this plugin 100%. Cons The use of shotcode and widgets is a little disconcerting at first, but the support is there to help. Review Source MF Massimo F. Impianti Tv - WiFi Wireless Used the software for: 6-12 months ### "Plugin Vikbooking per strutture ricettive" December 12, 2024 5.0 Esperienza molto positiva. Dopo accurata ricerca confermo di aver scelto, a parere mio, il miglior plugin per la gestione di strutture ricettive Pros Tante opzioni disponibili e assistenza impeccabile Cons Nel manuale d’uso alcune delle tante opzioni disponibili non sono spiegate nel dettaglio Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Reason for choosing E4jConnect Vik Booking Per le opzioni disponibili. In altri plugin mancava sempre qualcosa. Review Source ML Massimiliano L. Sviluppo Web Internet Used the software for: 2+ years ### "Il Miglior Software di Booking per Joomla e Wordpress" November 13, 2023 5.0 Non posso fare a meno di menzionare anche il supporto fornito da Vik Booking, che è semplicemente formidabile. Ho avuto il piacere di interagire con il team di supporto in diverse occasioni, e devo dire che la loro disponibilità e competenza sono al di sopra di ogni aspettativa. Qualsiasi dubbio o domanda ho avuto, il team di supporto è sempre stato pronto a rispondere in modo tempestivo e cortese. La loro pazienza nel fornire assistenza e risolvere qualsiasi problema è davvero notevole. In un'epoca in cui il supporto clienti può essere una sfida, Vik Booking dimostra di mettere al primo posto la soddisfazione del cliente. È raro trovare un livello di assistenza così eccezionale, e questo fa davvero la differenza. Pros Da anni ormai, utilizzo il sistema di prenotazione Vik Booking per i miei clienti e non posso fare altro che esprimere una recensione entusiastica. Vik Booking è, senza dubbio, la migliore soluzione presente sul mercato per Joomla e WordPress. La sua interfaccia intuitiva e ricca di funzionalità ha semplificato notevolmente il processo di prenotazione per i miei clienti. Inoltre, la capacità di personalizzazione è incredibile, consentendomi di adattare ogni dettaglio in base alle esigenze specifiche di ogni sito web. Una caratteristica che apprezzo particolarmente è il supporto multilingue e multi-valuta, che è stato fondamentale per i miei clienti con una clientela globale. La possibilità di gestire e tenere traccia di prenotazioni in modo efficiente è un grande vantaggio. La qualità e l'attenzione ai dettagli che emergono da questa soluzione sono testimonianza della dedizione e della competenza dell'azienda italiana che lo sviluppa. In sintesi, Vik Booking ha superato tutte le aspettative e ha reso la gestione delle prenotazioni per i miei clienti un'esperienza senza stress. Lo consiglio vivamente a chiunque cerchi una soluzione di prenotazione affidabile, personalizzabile e all'avanguardia per Joomla e WordPress. Cons Non ho mai riscontrato inconvenienti nell'utilizzo del sitema Vik Booking. Review Source RD Riccardo D. Bed and breakfast Hospitality Used the software for: 2+ years ### "Ottimo prodotto ed assistenza sempre precisa e disponibile " November 9, 2023 5.0 Mi è stato consigliato da conoscenti che ne erano soddisfatti e devo dire che an he x il nostro b&b è stato una ottima scelta Pros Prodotto ottimo, rapporto qualità prezzo ottimo, assistenza sempre disponibile, persone preparate e disponibili Cons Piattaforma joomla: purtroppo al momento del nostro acquisto non c’erano alternative oggi si può utilizzare anche altre piattaforme Reason for choosing E4jConnect Vik Booking Qualità/prezzo, ubicazione e dimensioni azienda Review Source eM erika M. Imprenditore agricolo Leisure, Travel & Tourism Used the software for: 2+ years ### "Ottimo prodotto e servizio clienti" October 29, 2023 5.0 Lo uso da anni e mi trovo molto bene Pros Facile da usare ma sopratutto ottimo servizio clienti Cons niente ho niente da segnalare perchè ogni volta che ho avuto un problema hanno risolto ed implementato le mie esigenze Review Source CV Cees V. Owner Hospitality Used the software for: 6-12 months ### "Helps me a lot" November 9, 2023 4.0 Pros Het feit dat het binnen onze WordPress website draait. Daarnaast biedt de kalender een goed overzicht en fijne functionaliteiten. Ook de telefoon-app is prettig om mee te werken. Cons Dat je niet direct toegang hebt tot informatie over de werking van het programma. De documentie die in de handleiding en support-site verstrekt wordt is verouderd en incompleet. Hierdoor is het vaak nodig om de helpdesk te benaderen met simpele vragen. Switched from [MotoPress Hotel Booking](https://www.capterra.com/p/177562/MotoPress-Hotel-Booking/) Geen updates meer beschikbaar, handmatige sync nodig, alleen iCal mogelijk etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.