# Customer Portal Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customer Portal Software - reviews, pricing plans, popular comparisons to other Portal products and more. Source: https://www.capterra.com/p/10011833/Customer-Portal --- # Customer Portal Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Customer Portal ## What is Customer Portal? Empower your customers by offering order management, shipment tracking, product documentation and much more! KAISPE Customer Portal helps your customers getting the information when they need it, deliver exceptional customer experiences by strengthening the collaboration with them, reduce your sales team effort by avoiding repetitive tasks they typically do for customers and integrate with any back-office ERP or CRM application, so you have an end-to-end experience. ## What is Customer Portal used for? [Portal](https://www.capterra.com/portal-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Portal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kaispe.com&name=Customer Portal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customer Portal 0.0 VS. [4.7 (1,058)](https://www.capterra.com/p/179015/OnBoard-Board-Portal/reviews/) Starting Price $6 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,058) Value For Money 0.0 (0) Value For Money 4.6 (866) Customer Service 0.0 (0) Customer Service 4.8 (965) ## Customer Portal alternatives [4.4 (127)](https://www.capterra.com/p/151082/BoardEffect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (49)](https://www.capterra.com/p/10019610/Motion-io/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (5,288)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Customer Portal Overview ### What company size and specific industries is Customer Portal built for? Customer Portal is designed for retailers, consumer goods companies, and related industries of all sizes. It suits organizations that need support for operations and supply chain needs, with adaptable plans that fit different requirements across small businesses, mid-market companies, and larger enterprises. Features and Usability ### What are the key features of Customer Portal? Customer Portal offers a self service portal and client portal for customer access, plus access controls/permissions and role-based permissions for managing entry. It also includes workflow management, content management, activity dashboard, reporting & statistics, search/filter, chat/messaging, commenting/notes, alerts/notifications, API, single sign on, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Customer Portal starts at $6 per user/month for the Basic plan on a three-year term with a minimum of five users. The Advanced plan is $10 per user/month under the same terms. A free trial is available, and custom plans are offered for specific requirements. Integrations ### Which third-party tools and platforms does Customer Portal integrate with? Customer Portal integrates with Dynamics 365 and NetSuite for customer relationship management and ERP workflows. These catalog integrations connect the portal to core business systems, supporting data sharing between sales, finance, and service operations. Getting Started and Support ### What training and onboarding options does Customer Portal offer? Customer Portal provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Customer Portal offer? Customer Portal provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support resources are organized across self-service and direct contact options. No reviewer feedback is available about response times, helpfulness, or common frustrations, so support experience details cannot be described from user sentiment. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system Customer Portal 17 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Leave comments and notes on documents for others to view Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Protect sensitive data for digital privacy Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks ## Pricing Free Trial Basic $6.00 Per User,Per Month It includes: - Create sales orders - Re-ordering - Account statement - Track orders - View invoices - Notifications - View product catalogue - One admin user included Advanced $10.00 Per User,Per Month It includes: - All of Basic plan plus - Pay invoices - Shopping cart experience - Chatbot ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.