# Appy Pie Live Chat Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Appy Pie Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/10011934/Appy-Pie-Live-Chat

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# 

 Appy Pie Live Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Appy Pie Live Chat

## What is Appy Pie Live Chat?

Appy Pie Live Chat Software is a solution for businesses seeking to enhance their customer support and engage with website visitors in real-time. This live chat software offers a range of features that optimize the user experience, provide valuable customer insights, and boost team productivity. With Appy Pie Live Chat, website visitors can easily connect with customer service representatives, resolve issues promptly, and receive instant assistance.

## What is Appy Pie Live Chat used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

₹399

Per User, Per Month

Free trial  
available

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Do you work for Appy Pie Live Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.appypie.com/&name=Appy Pie Live Chat)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Appy Pie Live Chat

4.5 (2)

VS.

[4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

₹399

Per User, Per Month

Starting Price

$115

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.3 (3,607)

Value For Money

4.0 (2)

Value For Money

4.2 (2,662)

Customer Service

4.5 (2)

Customer Service

4.3 (2,770)

## Appy Pie Live Chat alternatives

[4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## FAQs about Appy Pie Live Chat

Features and Usability

### What are the key features of Appy Pie Live Chat?

Appy Pie Live Chat offers real-time consumer-facing chat, multi-channel communication, and interaction tracking for managing customer conversations. It also includes multi-channel data collection and feedback management, letting teams capture input from different channels and organize responses alongside chat activity.

Pricing

### How much does it cost and what fees or limitations are included?

Appy Pie Live Chat starts at ₹399 per month per user for the Premium plan, billed annually and based on the number of agents using the software. A free version and free trial are available. The plan includes browser notifications, chat forms, custom roles, email notifications, emojis, preset roles, transcripts, and unlimited chat history.

Talk to an expert

### More questions?

Ask our experts

Getting Started and Support

### What training and onboarding options does Appy Pie Live Chat offer?

Appy Pie Live Chat provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs and self-paced learning for users who want to review steps as needed.

Getting Started and Support

### What customer support options does Appy Pie Live Chat offer?

Appy Pie Live Chat provides email/help desk, FAQ/forum, and chat support. These channels give users direct help and self-service options for common issues. No reviewer feedback is available here to describe response times, helpfulness, or recurring support frustrations.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Feedback Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Interaction Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Multi-Channel Communication

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Multi-Channel Data Collection

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Collect information from multiple sources

Real-time Consumer-facing Chat

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Appy Pie Live Chat 5 features

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Track interaction history by documenting conversations for contacts

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Engage in direct, instant messaging with consumers

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

4.0 (2)

Free Trial

Free Version

Premium

₹399.00

Per User,Per Month

It includes:

-   Custom Roles
-   Unlimited Chat History
-   Preset Roles
-   Chat Forms
-   Email Notifications
-   Transcripts
-   Emojis
-   Browser Notifications

Value for money

4.0 (2)

4.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

4.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2)

4.5

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PD

Paul D.

Consultant

Education Management

### "AppyPie Chatbot review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 23, 2024

Overall a positive experience, quick and as mentioned before easy to set up and manage.

Pros

Ease of use, have attempted to create chatbots with other software but none as successful.

Cons

As with all no code builders there are a number of limitations but it does do enough for me for now

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Jason B.

CBO

Broadcast Media

### "Great Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2023

App Submission

Pros

working with \[sensitive content hidden\]. Pleasure to work with

Cons

Nothing. it was a very simple experience

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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