--- title: "Appy Pie Live Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Appy Pie Live Chat Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10011934/Appy-Pie-Live-Chat/" page_type: "product" language: "en" --- # Appy Pie Live Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Appy Pie Live Chat ## What is Appy Pie Live Chat? Appy Pie Live Chat Software is a solution for businesses seeking to enhance their customer support and engage with website visitors in real-time. This live chat software offers a range of features that optimize the user experience, provide valuable customer insights, and boost team productivity. With Appy Pie Live Chat, website visitors can easily connect with customer service representatives, resolve issues promptly, and receive instant assistance. ## What is Appy Pie Live Chat used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹399 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Appy Pie Live Chat?[Manage this product listing](https://www.g2.com/products/axelor-erp/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Appy Pie Live Chat 4.5 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ₹399 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (16,466) Value For Money 4.0 (2) Value For Money 4.6 (11,516) Customer Service 4.5 (2) Customer Service 4.7 (10,729) ## Appy Pie Live Chat alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Appy Pie Live Chat Features and Usability ### What are the key features of Appy Pie Live Chat? Appy Pie Live Chat offers real-time consumer-facing chat, multi-channel communication, and multi-channel data collection for handling messages across different touchpoints. It also includes interaction tracking to record customer conversations and feedback management for collecting and organizing responses. Pricing ### How much does it cost and what fees or limitations are included? Appy Pie Live Chat starts at ₹399 per month per user on the Premium plan, billed annually and priced by the number of agents using the software. A free version and free trial are available. The plan includes browser notifications, chat forms, custom roles, email notifications, emojis, preset roles, transcripts, and unlimited chat history. Getting Started and Support ### What training and onboarding options does Appy Pie Live Chat offer? Appy Pie Live Chat provides documentation and videos to help teams get started. Documentation offers written guidance for setup and feature reference, while videos provide visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does Appy Pie Live Chat offer? Appy Pie Live Chat provides Email/Help Desk, FAQ/Forum, and Chat support. These channels give users direct help and self-service options for common issues. No reviewer feedback about support experience is available here, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 6,967 Customer Communications Management reviews Capterra reviewers highlight these as the top features buyers look for in Live Chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Appy Pie Live Chat includes **Multi-Channel Communication**, which helps businesses manage conversations across more than one customer touchpoint. However, it does not include **Chat/Messaging** or **Real-Time Notifications** among the top-rated features. Instead, it offers **Real-time Consumer-facing Chat** (**43%**), which gives teams another way to respond to visitors as conversations happen. Together, these capabilities help businesses stay connected with customers across channels while providing teams with a faster way to handle incoming questions. Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Multi-Channel Data Collection 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collect information from multiple sources Appy Pie Live Chat 5 features ### All Features - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10011934/Appy-Pie-Live-Chat/pricing/) Premium ₹399.00 Per User,Per Month It includes: - Custom Roles - Unlimited Chat History - Preset Roles - Chat Forms - Email Notifications - Transcripts - Emojis - Browser Notifications Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PD Paul D. Consultant Education Management ### "AppyPie Chatbot review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 23, 2024 Overall a positive experience, quick and as mentioned before easy to set up and manage. Pros Ease of use, have attempted to create chatbots with other software but none as successful. Cons As with all no code builders there are a number of limitations but it does do enough for me for now Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jason B. CBO Broadcast Media ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2023 App Submission Pros working with \[sensitive content hidden\]. Pleasure to work with Cons Nothing. it was a very simple experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.