--- title: "Kivo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kivo Software - reviews, pricing plans, popular comparisons to other Quality Management products and more." source_url: "https://www.capterra.com/p/10011998/Kivo/" page_type: "product" language: "en" --- # Kivo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Kivo ## What is Kivo? CFR Part 11 Compliant | SOC 2 Certified | TMF & EDM Reference Models | GxP Compliant Kivo is an easy-to-use document management and regulatory compliance solution for life science companies. Kivo's capabilities include RIM, eTMF, QMS, eCTD, and more. All features are included with your subscription - with no separate charges or hidden fees. ## What is Kivo used for? [Document Management](https://www.capterra.com/document-management-software/)[Quality Management](https://www.capterra.com/quality-management-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kivo?[Manage this product listing](https://www.g2.com/products/kivo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kivo 4.3 (4) VS. [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.7 (124) Value For Money 5.0 (1) Value For Money 4.7 (104) Customer Service 5.0 (3) Customer Service 4.7 (115) ## Kivo alternatives [4.6 (138)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (71)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Cority](https://www.capterra.com/p/102848/EHS-Management-Software/) [4.4 (114)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102848/EHS-Management-Software/) ## FAQs about Kivo Overview ### What company size and specific industries is Kivo built for? Kivo is designed for emerging life sciences and drug development teams, especially small to mid-sized organizations in clinical operations, regulatory affairs, and quality and compliance. It fits companies working in pharmaceutical and related life sciences sectors that need support for development and regulated workflows. Features and Usability ### What are the key features of Kivo? Kivo offers document management, workflow management, and approval process control for handling files and reviews. It also includes access controls, version control, audit trail, electronic signature, and archiving and retention. Additional features cover compliance tracking, CAPA, incident management, risk management, reporting and statistics, and search and filter. Getting Started and Support ### What training and onboarding options does Kivo offer? Kivo provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided learning remotely, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Kivo offer? Kivo provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users several ways to get help, from self-service articles and forum guidance to direct messaging. No reviewer feedback is available here on response times, helpfulness, or recurring support frustrations. ## Features AI summary Based on 32,025 Quality Management reviews Capterra data shows that buyers of Document Management software rank the following features as their top priorities: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) Kivo supports all three of the features reviewers rate most important: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities help businesses protect sensitive files, keep documents organized in one place, and share information efficiently, allowing teams to manage records with more control and work together more effectively. Secure Data Storage 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system File Sharing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Electronic Signature 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Digitally sign online documents Access Controls/Permissions 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Generation 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Custom forms to streamline repetitious aspects of a document Kivo 58 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Expiration Management: Set rules for access to expire based on fixed dates, time elapsed, number of views, number of downloads etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - File Conversion: Convert files to a different format - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Nonconformance Tracking: Identify issues and deviations from specifications - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Policy Management: Create, manage, and track policies and procedures within an organization - Quality Control: Ensure that quality requirements and standards are met across production processes - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Training Management: Track employee/learner's progression through training programs - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(2) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AM Alissa M. Sr. Director, Regulatory Affairs Pharmaceuticals ### "Great system overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2023 Pros Built for the regulatory professional. Compared to other systems I've used, Kivo is more intuitive and customizable. The EDMS functionality is very efficient and the customer support is above and beyond. The new platform for project management has the potential to be a game changer for regulatory submission timelines/document management. Cons The first time we used the collaborative review feature, it was not immediately clear how to best utilize the versioning function, but luckily Kivo provides lightning fast support and was able to advise us until we got the hang of it. The collaborative review versioning is slightly different than other systems I've used, but once you get the hang of it it's far better than others. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VV Veronique V. Quality Manager Pharmaceuticals ### "veronique" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 4, 2023 Very happy to have all our documents stored at the same place.Efficient to have a system where the review of a doc can be done at the same place by several reviewer (collaborative review)From a quality point of you, good management of the document versioning .Kivo team : always ready to help and always listen to customer needs. Really appreciated Pros \-intuitive-flexible (Quality module, RA module, Clin module..)-version of document well managed-lean process for the document flow-collaborative review effective Cons \-Process for electronical signature not so clear/easy-periodic review for document : setting of the next revision date not easy to do, not an obvious and lean process-training process on one doc is OK but should be great if training process can be more develop. (curriculum, training matrix)-KPI should be great if report can be available for the training ( SOP per SOP, or for one individual)SOP : xx individual to be train, yy individual trained, xy late on training Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Amanda M. Quality Manager Pharmaceuticals ### "Kivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2023 It has been easy to use to compile and submit reports to the FDA. Pros Easy to use and to interact with other users. Cons There is nothing that I dislike about Kivo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 1, 2023 Thank you for letting us know Kivo has been easy to use for you and your team 😊 EK Elizabeth K. consultant Pharmaceuticals ### "another share file another struggle" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 31, 2023 same as any share files, this is just another one like a me too. Pros this is useful for the company I am working for and when I figured out how to edit, everything was easy. Cons difficult to start working on the file. when we had a short timeline, starting to write is extremely important. it took me about 1 hr to figure out how to start. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2023 Hi Elizabeth, We're glad things have been running smoothly since you got familiar with the system. As a reminder, we have live chat support during business hours - we're more than happy to help explain the system! Our average response time this year has been under 2 minutes and 30 seconds, so please reach out if you are struggling with anything! We know every minute matters when you're approaching a deadline, and will ensure we are there to help ASAP. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.