--- title: "Regal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Regal Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10012149/Regal/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Regal Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Regal ## What is Regal? Regal is a cloud-based platform for building, managing, and improving AI agents for enterprise contact centers. It supports inbound and outbound interactions across voice, SMS, chat, email, and webchat for support, sales, and operations use cases. Businesses use Regal to deploy AI agents that handle high call volumes without adding headcount. A no-code Agent Builder lets teams create and customize voice AI agents, while human-AI blending allows intelligent escalation to live agents with full conversation context when needed. Core features include automated dialing modes, branded caller ID, a knowledge base with real-time data access, A/B testing, conversation intelligence with transcription and sentiment analysis, automated QA scoring, and pre-deployment simulation testing. The platform integrates with major CRM and contact center software. ## What is Regal used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Regal?[Manage this product listing](https://www.g2.com/products/regal/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Regal 4.8 (4) VS. [### Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.2 (306) Value For Money 4.5 (4) Value For Money 4.2 (208) Customer Service 4.3 (3) Customer Service 4.1 (231) ## Regal alternatives [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135636/Kixie-PowerCall/) [Lusha](https://www.capterra.com/p/198383/Lusha/) [4.0 (398)](https://www.capterra.com/p/198383/Lusha/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198383/Lusha/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Regal Overview ### What company size and specific industries is Regal built for? Regal is designed for enterprise B2C companies with at least 75 agents or 150,000 calls per month. It is built for organizations in insurance, healthcare, financial services, education, local services, and eCommerce that need support for high-volume customer interactions. Features and Usability ### What are the key features of Regal? Regal offers omnichannel outreach, an agent interface, caller ID, and conversation intelligence for managing customer interactions. It also includes A/B testing, personalization, and generative AI for message optimization, plus dashboard, reporting/analytics, workflow management, and campaign management for tracking and coordinating sales and communication activities. Integrations ### Which third-party tools and platforms does Regal integrate with? Regal integrates with 10 third-party tools and platforms, including Braze, Calendly, Customer.io, Google Tag Manager 360, HubSpot CRM, Iterable, Klaviyo, Kustomer, Segment, Slack, and Zapier. It also connects with Rokt mParticle and Simon for customer data and engagement workflows. Getting Started and Support ### What training and onboarding options does Regal offer? Regal provides webinars, documentation, and videos to help teams get started. Webinars support guided instruction in a live format, documentation offers written reference material for setup and feature use, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Regal offer? Regal offers email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or contact support directly. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 611 AI Agents for Customer Support reviews Capterra data shows that buyers of sales engagement platforms rank the following features as their top priorities: - **Lead Generation** (**61%** of reviewers rated this feature as critical) - **Communication Management** (**49%**) - **Campaign Management** (**48%**) Regal supports all three of the features reviewers rate most highly: **Lead Generation**, **Communication Management**, and **Campaign Management**. Together, these capabilities help businesses attract more prospects, manage outreach across conversations, and run coordinated campaigns more effectively, allowing teams to improve pipeline growth and keep sales efforts organized. Campaign Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Reporting/Analytics 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Workflow Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Auto-Dialer 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important System that automatically dials calls Performance Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Communication Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Regal 23 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Agent Interface: Agents can view and manage all customer requests and interactions. - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Sales Teams/Organizations: Caters to sales teams - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Lead Generation: Manage the process of attracting and converting business prospects into leads - Omnichannel Outreach: Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Personalization: Adjust communications based on previous interactions or personal preferences - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.5 (4) ### Starting price Free trial not available Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Braze](https://www.capterra.com/p/155423/Appboy/)[ Customer.io](https://www.capterra.com/p/174023/Customer-io/)[ Kustomer](https://www.capterra.com/p/158128/Kustomer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SA Shajuan A. Member Experience Hospital & Health Care ### "A dynamic CRM platform with the best customer support in the game." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2024 I have worked with a handful of cost effective CRMs and Regal continuously surpasses expectations. Pros Their customer support is always just a click away. every single time I reach out for help or advice their team responds in seconds and every rep is highly educated on the platform. Cons Everything I have not like they have improved or changed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OR Odane R. General Manager Consumer Services ### "Regal Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2024 I actually like the product, I use it every day and would recommend this to everyone who wants an all in one system Pros One stop shop for all my sales and customer service needs! Cons Not much of a con but they are beta testing their progressive dialer, delayed calls but valuable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eric P. VP, Biz Ops Insurance ### "Great Technology with simple implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 5, 2024 The implementation was very quick and easy, and we've seen answer rates go up. So, I'm pleased with the product so far. Pros The outbound calling branding was our favorite feature. Customers answered the phone already primed to talk to us - which helped our CX experience. Cons I can't think of anything that was dissatisfying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC Hunter C. Vice President of Inside Sales and Marketing Consumer Services ### "Good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 5, 2024 I like regal and would recommend them to anyone who is searching for this product Pros I like that our customers pick up the phone more often because our calls are branded Cons The reporting is hard to understand and hard to know if it’s accurate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.