# Best Freshdesk Omni Alternatives 2026 | Capterra > Looking for alternatives to Freshdesk Omni? Find out how Freshdesk Omni stacks up against its competitors with real user reviews, pricing information, and what features they offer. Source: https://www.capterra.com/p/10012197/Freshdesk-Omni/alternatives --- # Alternatives to Freshdesk Omni [3.6 (5)](https://www.capterra.com/p/10012197/Freshdesk-Omni/#reviews) Write a Review! [View Profile](https://www.capterra.com/p/10012197/Freshdesk-Omni/) Tabset anchor ## Top Freshdesk Omni Alternatives Freshdesk Omni * * * Starting from: $29/Per Month Pricing Model: Per User * * * Overall Rating: [3.6 (5)](https://www.capterra.com/p/10012197/Freshdesk-Omni/#reviews) Ease of Use 3.8 Customer Service 3.4 Features 4.0 Value for Money 3.0 * * * Starting from: $39/Per Month Pricing Model: Per User * * * Overall Rating: [4.4 (4071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 * * * Starting from: $15/Per Month Pricing Model: Per User * * * Overall Rating: [4.7 (1753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of Use 4.6 Customer Service 4.7 Features 4.6 Value for Money 4.6 * * * Starting from: $39/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (1131)](https://www.capterra.com/p/134347/Intercom/reviews/) Ease of Use 4.4 Customer Service 4.3 Features 4.4 Value for Money 4.0 Tabset anchor All Freshdesk Omni Alternatives At a Glance Top Alternatives for Freshdesk Omni - [Zendesk Suite](#product_ffc45fc8-9499-40c2-b1ba-a6d200b7a22f) - [LiveAgent](#product_79dc58b6-851f-4ee1-9b1d-a6d200b4f35c) - [Intercom](#product_f9409c84-4f61-4fde-af2d-a6d200b49f49) - [Zoho Desk](#product_81110b70-0546-4846-9874-a6d200b7a22f) - [Freshdesk](#product_7ab9772e-1e92-48c9-bfbb-a6d200b42fbe) Tabset anchor by Zoho [4.5 (2211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Compare Tabset anchor by Freshworks [4.5 (3408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Compare Tabset anchor by Yonyx [4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT. [Learn more about Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) Compare Tabset anchor ## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) by Tidio [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Compare Tabset anchor ## [Wati](https://www.capterra.com/p/204314/WATI/) by WATI.io [4.6 (202)](https://www.capterra.com/p/204314/WATI/reviews/) End-to-end WhatsApp API solution designed for small and medium-sized businesses for efficient sales, marketing, and customer support. [Learn more about Wati](https://www.capterra.com/p/204314/WATI/) Compare Tabset anchor ## [Supportbench](https://www.capterra.com/p/155934/Supportbench/) by Supportbench Services [4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. [Learn more about Supportbench](https://www.capterra.com/p/155934/Supportbench/) Compare Tabset anchor ## [Gladly](https://www.capterra.com/p/156723/Gladly/) by Gladly Software [4.8 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) A modern customer service platform that powers fast, personal, AI-assisted support—no tickets, no silos, just seamless conversations. [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/) Compare Tabset anchor ## [Hiver](https://www.capterra.com/p/142975/Hiver/) by Hiver [4.7 (146)](https://www.capterra.com/p/142975/Hiver/reviews/) Hiver is an AI email management tool that helps teams supercharge their inbox - assign, track, automate, and collaborate easily. [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) Compare Tabset anchor ## [Kapture CX](https://www.capterra.com/p/266354/Kapture/) by Adjetter Media [4.2 (40)](https://www.capterra.com/p/266354/Kapture/reviews/) Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. [Learn more about Kapture CX](https://www.capterra.com/p/266354/Kapture/) Compare Tabset anchor ## [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) by TeamSupport [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Compare Tabset anchor ## [Kustomer](https://www.capterra.com/p/158128/Kustomer/) by Kustomer [4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/) Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/) Compare Tabset anchor ## [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) by Tiledesk [4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more about Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) Compare Software Found In - [Customer Service Software](https://www.capterra.com/customer-service-software/) - [Customer Experience Software](https://www.capterra.com/customer-experience-software/) - [Conversational AI Platform Software](https://www.capterra.com/conversational-ai-platform-software/) - [Customer Support Software](https://www.capterra.com/customer-support-software/) - [Conversational Marketing Platform Software](https://www.capterra.com/conversational-marketing-platform-software/) - [Customer Engagement Software](https://www.capterra.com/customer-engagement-software/) - [Knowledge Management Software](https://www.capterra.com/knowledge-management-software/) - [Knowledge Base Software](https://www.capterra.com/knowledge-base-software/)