--- title: "SetMe Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SetMe Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more." source_url: "https://www.capterra.com/p/10012366/SetMe/" page_type: "product" language: "en" --- # SetMe Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SetMe ## What is SetMe? SetMe is a remote desktop solution built for IT professionals who need fast, stable, and secure connections. It offers unlimited unattended devices, attended sessions, and concurrent connections for one flat rate - with no hidden fees. Powered by a reengineered WebRTC stack, SetMe delivers near real-time responsiveness and keeps you connected through sign-outs, reboots, and shutdowns. All sessions and file transfers are fully end-to-end encrypted. Whether you're supporting users, managing servers, or accessing your own systems, SetMe provides reliable performance and the lowest possible latency without the overhead of complex configuration. ## What is SetMe used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $8.25 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Remote Support / 2026 - Remote Desktop / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SetMe?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.techinline.com&name=SetMe) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SetMe 4.7 (41) VS. [4.7 (24,198)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $8.25 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (41) Ease Of Use 4.6 (11,622) Value For Money 4.5 (38) Value For Money 4.5 (8,221) Customer Service 4.8 (37) Customer Service 4.4 (7,514) ## SetMe alternatives [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (735)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (456)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10012366/SetMe/alternatives/) ## FAQs about SetMe Overview ### Which roles and teams benefit most from SetMe? SetMe is most used by IT leaders, support teams, and business owners who need secure remote access and efficient device management. IT directors, consultants, and technicians rely on it for troubleshooting, system administration, and user support, while executives and owners use it to oversee operations and keep distributed work running smoothly. Answer based on 41 reviews Overview ### What company size and industries is SetMe built for? SetMe is designed for IT and tech support professionals, with strongest adoption among small businesses at 83% and Information Technology and Services at 29%. It also serves midsize businesses at 12% and enterprises at 5%, with Computer Networking at 12% and Construction at 7%, primarily for remote support. Answer based on 41 reviews Features and Usability ### What are the key features of SetMe? SetMe includes remote access/control, remote support, unattended access, screen sharing, live chat, and file transfer for remote sessions. It also offers access controls/permissions, role-based permissions, two-factor authentication, encryption, screen recording, activity tracking, customizable reports, and real-time notifications for monitoring and reporting. Pricing ### How much does it cost and what fees or limitations are included? SetMe starts at $8.25 per month for the Core plan, with Solo at $39, Professional at $49, and Business at $69. A free trial is available. The Core plan includes 10 concurrent sessions and 10 unattended devices, while higher tiers add more unattended devices and reporting features. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does SetMe offer? SetMe provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup with an instructor, documentation offers written reference material for self-paced learning, and videos present visual walkthroughs for reviewing features and steps as needed. Getting Started and Support ### What customer support options does SetMe offer? SetMe provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Users describe support as responsive and helpful, with quick issue handling and a generally positive experience, even while some note occasional bugs in a newer product. Answer based on 4 reviews ## Features AI summary Based on 4,327 Remote Desktop reviews Capterra reviewers point to these as the top priorities when choosing remote desktop software: - **Secure Login** (**68%** of reviewers rated this feature as critical) - **Remote Access/Control** (**62%**) - **Access Controls/Permissions** (**43%**) SetMe supports all three features reviewers rate most important: **Secure Login**, **Remote Access/Control**, and **Access Controls/Permissions**. Together, these capabilities help businesses protect access to remote systems, manage devices from anywhere, and control user permissions with confidence, allowing teams to work securely and efficiently across distributed environments. Remote Access/Control 4.7 (27) 96.30% of 27 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 4.8 (25) 84.00% of 25 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others File Transfer 4.4 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Move files across different systems or networks Troubleshooting 4.5 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. SSL Security 4.8 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access SetMe 34 features ### All Features - Annotations: Highlight content and/or make notations about parts of content - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Cross-Platform: Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. - Cross-Platform Access: Enables document access from any device, from anywhere, thereby enhancing flexibility - Data Encryption: Provide some level of encryption of data in transit, protecting sensitive data while it lives in the backup application. - Diagnostics: Provides administrators with performance information to - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Multi - Session Handling: Provides multiple technician support simultaneously. - Multi-Monitor Support: Allows users to switch between multiple end users‚Äô monitors with a single click. - Multi-platform support: Supports real-time data ingestions and updates in the cloud or on-premises. - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Reboot: Remotely wake, restart, and install applications on sleeping devices. - Remote Update/Installation: Deploy updates or install new software remotely - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Session Recording: Record active support and chat sessions for auditing and training - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Usage Information: Offers visibility into employee mobile device activity - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.6 (41) 4.6 Based on 41 reviews ## Pricing Value for money 4.5 (38) Free Trial [View pricing plan details](https://www.capterra.com/p/10012366/SetMe/pricing/) Core $8.25 Flat Rate,Per Month It includes: - Single-user license - 10 unattended devices - 10 concurrent sessions - All-in-one remote desktop toolkit - File transfer and clipboard sync - Remote restart with auto-reconnect - Session recording and more Solo $39.00 Flat Rate,Per Month It includes: - Single-user license - Unlimited concurrent sessions - Unlimited attended devices - 200 unattended devices - Basic reporting functionality - All-in-one remote desktop toolkit - File transfer and clipboard sync - Remote restart with auto-reconnect Professional $49.00 Flat Rate,Per Month It includes: - Multi-seat license - Unlimited concurrent sessions - 500 unattended devices - Unlimited attended devices - Unlimited unattended devices - Advanced team reporting with export capabilities - All-in-one remote desktop toolkit - File transfer and clipboard sync - Remote restart with auto-reconnect Business $69.00 Flat Rate,Per Month It includes: - Group and policy management - Granular access control system - Unlimited unattended devices Value for money 4.5 (38) 4.5 Based on 38 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (37) 4.8 Based on 37 reviews ## User reviews Overall rating 4.7 Based on 41 reviews Filter by rating 5(31) 4(9) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KR Kurt R. Owner Construction ### "A Great Choice for multiple, On Demand, remote connectivity for support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 26, 2026 Very similar to my uses with another client who set me up to connect to some remotes for a year (FiXme.IT) and was very effective. Pros Ease of setup and use. Zero learning time. Cool interface. Seems like it may fill the bill for what I need it to do. Cons Only Windows OS to connect is a downfall, since I was able to review remotes from my phone or tablet (I even have a wireless keyboard them). Now, I would need a laptop in my pocket to go wirelessly and a hotspot on my phone. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) More constant connections was the primary reason Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 4, 2026 Hi — thanks for the feedback. Just a quick clarification: SetMe supports macOS and Windows for the technician (Expert) app, and you can connect to both Mac and Windows remote computers — it’s not limited to Windows only. Thanks again — and feel free to reach out to our support team if you’d like help getting the most out of SetMe. Quincy M. Desktop Support Technician Higher Education ### "Success on All Fronts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2026 Working remotely would not be possible without SetMe. Having this tool in our team's toolbox has given us the flexibility to support from anywhere. Pros We have fully transitioned to utilizing all that SetMe offers, and have thoroughly enjoyed the use of the standard client sessions, unattended access, and access history. Cons Working predominantly on macOS devices, recent version upgrades have prevented SetMe Unattended from being available and needing other services like Screen Sharing to work. If Apple provides some flexibility to the business environment, this would no longer be an issue. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) We used the control permissions from Zoom and Teams for our macOS support when the pandemic hit and it was clunky at best. Being able to use an app that is built out for macOS remote support was an absolute game changer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 28, 2026 Hi Quincy — thanks for the thoughtful review and for trusting SetMe for remote support. Regarding the recent macOS unattended issue after recent updates: we’re aware of it and actively working on a fix (including coordination with Apple's team and their requirements). We expect this to be resolved in the near term. Thanks again for your patience and continued business! — The SetMe team JB Jason B. Owner Computer & Network Security ### "Great price, better features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2025 Great features, never need text support. I have been using them since the fix me days and never had any major issues. Pros Copy paste files. Easy to use dashboard with integrated text, screen recording, os version and even uptime. Cons Will not run on IPad. This would be nice for quick screenviews when I’m away from my desk or otherwise need to do a simple task. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Cost prohibitive. I was paying at least 10 times Alternatives considered [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reasons for choosing SetMe Easier interface and an easier deployment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Liz M. Tech Haven Manager Information Technology and Services ### "Very happy with SetMe" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Excellent product, very easy to use, simple for my remote clients to set up and unattended access is stable and secure. Pros Stable and secure connection to my remote clients is imperative and SetMe provides this in abundance. Cons Navigation in the 'unattended' list can feel a little awkward at times and moving of clients into correct folders could be more intuitive. Switched from [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) SetMe has the ability to access Mac OS, which FixMe.IT did not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dennis H. owner Computer Networking ### "Why I like SETME" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2025 Support gets back to you right away I have had all issues resolved I like this software more than some others I need to use for my clients again quick always connects easy interface Pros It is quick to load interface is easy to use I have control of what I need to do Cons Had several issues after upgrading from Fix me to set me as far as installing remote client un attended access but not fixed Support starts with a canned reply Switched from [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) wanted more security and better features Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reasons for choosing SetMe cost and ease of maintenance I believe that set me will add more features like connect to MAC and Phones Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2025 Hi Dennis, Thank you for sharing your SetMe experience and for being our valued customer! Please note that SetMe already supports macOS, allowing you to use the Expert app on your Mac and connect to both attended and unattended Mac computers. Best, Dan | Techinline LS Logan S. Director of Technology Primary/Secondary Education ### "Great remote control software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 It's been great to use - so much better than my previous remote control software. Unattended access works like a dream! Pros Ease of use, speed is great, install is easy, pricing is good - just a great product! Cons Most of my "issues" are already on their feature roadmap, but my 2 biggest requests would be better multi-monitor support, and a mobile app! Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Pricing was ridiculous and the features were starting to lack. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Daniel S. Owner Entertainment ### "So far, so good." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 13, 2025 It's a pretty good solution and a good value. Pros I like it's low latency. The support from the company has been good. Cons The interface is not quite as intuitive as it could be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2025 Hi Daniel, Thank you for leaving a 5-star review for SetMe and for being our valued customer! Could you share more details about the interface issues you're experiencing? We appreciate customer feedback and want to know how things can be improved. Don't hesitate to reach out to our support team with your thoughts: support@set.me Best, Dan | Techinline TT Tom T. IT Director Hospitality ### "Great product still needs a little work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 12, 2025 For the most part SetMe does everything I need it to, it is by far the best remote application I have used. Pros The fact that I can connect to both windows and MAC is a plus. Also not having to deal with windows user account control is very nice Cons Still not sure about the unattended install and not allowing user to uninstall. The stored password creds have yet to work for me, when you click on sign in nothing happens Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) Ease of use, not having issues with access control Alternatives considered [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) Reasons for choosing SetMe We used FixMe.IT for several years but with SetMe having the ability to connect to MAC pc's as well it made the choice easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2025 Hi Tom, Thank you for sharing your experience and for being our valued customer! Could you share more details about the auto sign-in issue you've been experiencing? Don't hesitate to reach out to our support team with your feedback, I'm sure they will be able to find a solution: support@set.me Best, Dan | Techinline FM Fernando M. It Consultant, tech support Information Technology and Services ### "easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 12, 2025 It has been great! The ui is great and having the ability to connect to a mac is very useful. Pros UI is user freindly and setting up unattended access is easy. Cons the scroll bar at the bottom is a little clunky Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jonathan S. Senior IT Consultant Computer & Network Security ### "Superb compared to other options ..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2025 very nice I don't like that interruptions when i open setme console on another computer and i always get that another session was in session and i have to click and then close and then get going ... maybe add a MAC ADDRESS security option, so that any of these MAC addresses are allowed to use the set.me console. ????? Pros not sure ... but certainly improvements over fixme. I would like the downloads function to be a bit more obvious when i goto www.set.me :: like a login link on that page.. Support has been VERY RESPONSIVE and has implemented several of my "wonderful" suggestions. :-) Cons improve: I think that little square to minimize the top ribbon should go on the far left or right side so it doesn't eat up screen real-estate. I typically keep it there, but that extra vertical space getting used by the little square is a tad annoying....also: the scroll bar at the bottom of hte screen for multiple monitors needs to be bigger and a bright color like GREEN on BLACK or somthing so it obvious that there are multiple monitors .... ALSO: on unattended, sometimes when i connect to clients, they still have things open, would be NICE if maybe: the TEXT window auto-appeared in teh middle of their screen maybe to alert them that remoting is now happening, or something like that: I think maybe instead of just opening their screen that the bar appears to either texxt or remote open or something just to cause a delay maybe. Switched from [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) better options, improvements over fixme .... but I waited a long time to do it. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing SetMe pricing, features, updates over fixme........................multiple other options, but pricing was just silly for my little business. teamviewer, and others Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10012366/SetMe/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [TeamViewer ONE vs SetMe](https://www.capterra.com/compare/194565-10012366/TeamViewer-vs-SetMe) [Zoho Assist vs SetMe](https://www.capterra.com/compare/112011-10012366/Zoho-Assist-vs-SetMe)