--- title: "Helix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helix Software - reviews, pricing plans, popular comparisons to other Travel Management products and more." source_url: "https://www.capterra.com/p/10012384/Helix/" page_type: "product" language: "en" --- # Helix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helix ## What is Helix? Helix Retail specializes in multi-branch retailers that employ professional salespeople including Flooring, Appliances and Furniture. Minimum 20 terminal system US $ 756 per month (Equivalent to $ 38 per terminal). Run on your own server or Cloud Hosting is available from US$ 25 per month. Helix provides a sophisticated windows and web framework that empowers employees to maximize sales, control margin and inventory. Staff dashboards ensure quotes, incomplete sales and CRM activities are followed up so that customer agreements are met boosting customer ratings. Helix supports exceptional teamwork allowing you to handle more sales with the same number of staff. The shared CRM and followup system means any staff member can handle any sale. Helix Retail International suits multi branch 20-2,000 terminal retail businesses. ## What is Helix used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helix?[Manage this product listing](https://www.g2.com/products/helix-helix/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helix 4.7 (7) VS. [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $39 Per User, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 3.8 (728) Value For Money 4.6 (7) Value For Money 3.6 (681) Customer Service 5.0 (7) Customer Service 3.6 (703) ## Helix alternatives [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (673)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.9 (163)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,718)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83891/Shopify/) [View all alternatives](https://www.capterra.com/p/10012384/Helix/alternatives/) ## FAQs about Helix Overview ### What company size and specific industries is Helix built for? Helix is designed for flooring, appliance, and furniture retailers, especially businesses with multiple stores and warehouses. It fits larger retail operations that need inventory management across locations and website integration, with pricing structured around a minimum 20-terminal license. Features and Usability ### What are the key features of Helix? Helix offers point of sale (POS), inventory management, order management, and billing & invoicing for retail operations. It also includes barcode recognition, barcode/RFID, purchase order management, multi-location control, real-time reporting, customer database, and accounting integration for sales, stock, and financial tracking. Integrations ### Which third-party tools and platforms does Helix integrate with? Helix integrates with Xero for accounting and financial reporting. Xero is the only listed third-party platform in the available catalog data, so Helix’s integration coverage centers on this accounting connection. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Helix offer? Helix provides live online sessions, documentation, and videos for team training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for review, and videos give self-paced walkthroughs for learning features and checking steps as needed. Getting Started and Support ### What customer support options does Helix offer? Helix provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to get help and find answers. No reviewer feedback about support quality is available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 617 Travel Management reviews Not all retail management systems cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Credit Card Processing** (**78%** of reviewers rated this feature as critical) - **Inventory Control** (**59%**) - **Real-Time Data** (**62%**) Helix supports **Credit Card Processing** and **Real-Time Data**, giving retailers the tools to accept payments efficiently and monitor store activity as it happens. However, it does not include **Inventory Control**. Instead, it offers other highly rated features, including **Multi-Location** (**60%**), **Inventory Tracking** (**57%**), and **Payment Processing** (**57%**), which help businesses manage operations across stores, keep closer watch on stock movement, and handle transactions reliably, allowing teams to make faster decisions and maintain day-to-day accuracy. Inventory Tracking 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Inventory Management 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply For Retail 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important For Retail Stores Purchase Order Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Retail Inventory Management 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Sales Reports 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Helix 78 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Receipts: Provides receipts to customers after their purchase by printing them, sending them via SMS or email, or provides the ability to refuse a receipt. - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Management: Manage and track orders being shipped to customers - SKU/UPC Codes: Internal and external product tracking codes - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.6 (7) Standard Plan Helix Subscription (20+ Users Example) $39.00 Per User,Per Month Enterprise Plan Helix Subscription $49.00 Per User,Per Month Value for money 4.6 (7) 4.6 Based on 7 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.7 Based on 7 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BW Bevan W. Sales and Accounts Construction ### "Highly recommend Helix" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 12, 2025 My overall experience with Helix has been a very positive one. Moving to or adopting new software is always hard, and they offer a lot of support to get their customers up and running. Pros The customer support offered by the Helix team is a highlight, and they don't rest on their laurels - they are open to suggestions and improvements and are always working to improve the system. The inventory system has saved us time and money and given us much more transparency on stock and products going in and out of our warehouse, and the point of sale payment integration is already saving us time. The Helix team also has training videos and a searchable process doc that aids in the training process, which was incredibly helpful to us in the first few months, and if all else fails, they are more than happy to help remotely and over the phone. Cons The quotation setup is a little clunky and is missing some features offered by competitors. I have suggested some improvements to this, some of which have already been implemented. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) Reasons for choosing Helix Helix's inventory and retail management clinched the deal for us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SD Simone D. General Manager Living Divison Retail ### "Helix Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2024 Very good, love the system to be honest Pros Easy program to navigate very versatile. Can do everything from a POS to stock control, invoicing etc.. Cons Freezing at times but not a major as the support team is very quick to fix if it happens Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DV Daniel V. CEO Retail ### "Helix POS System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 13, 2024 Overall we have had a great working relationship over many decades. They are always interested in whats best for our business and we can always rely on the integrity and reliability of our POS system. Pros The ability to directly speak with the team that created Helix, and be able to make custom changes for our business. Also, the ability to recommend improvements to the system and the continued improvements they are always doing. Cons Sometimes the delay's in development can be frustrating. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GS Grant S. Managing Owner Construction ### "Helix POS System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2024 Excellent overall experience. Quite a bit to set up but we received heaps of support and has reduced our need for extra staffing. Superb all round product with great reporting for both staff and admin. Pros I really like how we now have everything in one place, sampling, quotes, installation diary to invoicing. It is very user friendly, has great reporting in place. There are continuous upgrades being done and the guys do listen to upgrade requests. Cons The names of some items are not practical but you soon learn them so not a major issue. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Workflowmax was changing brands and we needed to upgrade to more comprehensive system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Sue C. owner operations manager Furniture ### "Helix POS and inventory system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 overall Helis has been a great system to use for POS , inventory and reports. The windows based system is easy to navigate for sales staff and back office staff and provides a clear and accurate inventory control also. the support from Excellent software has been fantastic. We highly recommend Helix as a POS system. Pros We have used Retail plus (previous version of Helix) since opening our business in 2006. We upgraded to Helix 2 years ago and have found it a great system to use for our furniture retail business for sales process, stock inventory and accounting/back office reporting etc . The windows based system is easy to navigate and customise to your needs. The Team at excellent software provide fantastic back up and support. Cons Initially it was difficult to attach external documents to emails being sent from helix but this has now been fixed. Reasons for choosing Helix UPgrading to Helix provided a much easier to manage system with many more benefits than the previous retail plus system. We have had a great relationship with Excellent software over the past 18 years and they have always provided a great product and great service . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MW Matthew W. General Manager Retail ### "Excellent Reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Excellent overall experience and the team at Helix were really helpful and are easy to get a hold of with any questions. Pros The Reporting System is amazing and helps with the management side as well as giving sales team members up to date info. They are also continuously updating the system based on feedback from customers. Cons Learning how to do imports was hard and needs to be correct to get the uploads working but this does make sense. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC jamie C. director Retail ### "Best POS system I have used." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Over all it has been a great experience to find a POS system that is easy for staff to use, yet gives admins and reporters the depth you need to make a detailed analysis on the business. Pros Easy to learn all of the basics but has lots of depth when you need it. Cons We run remote server currently so sometimes it can be a bit slow on our end, but only because we don't have a dedicated server. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Upgraded POS system to handle the more advanced tasks we required for our business. Reasons for choosing Helix Better system in our eyes with more local support and always being upgraded/updated with new features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.