# Page 2 | Chatbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Chatbase the right Chatbot solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10012414/Chatbase/reviews --- Chatbase 4.3 (73) [View alternatives](https://www.capterra.com/p/10012414/Chatbase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Chatbase ## Showing most helpful reviews Showing 26-50 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MN Michael N. Founder Mental Health Care Used the software for: Less than 6 months ### "Excellent product" September 7, 2023 5.0 I love this product. It does exactly what it says it’s going to do. The future updates look amazing. The customer service really needs to improve though. Pros It works. That’s most important. Non-technical professionals can now tailor their own AI chatbot without a line of code. That saves us tens of thousands of dollars, opens up new revenue streams for specialists in certain areas and with the custom domains function, could potentially lead to a new business model for both technical and non technical professionals. The webscraper really does work well, and once you revise an answer to the way you would want it to, it generally answers the right way every time. Very exciting integrations and developments planned in the roadmap which will make this an incredible service. Cons Data collection is still clunky (eg name and email capture) so we had to take it off at the users request cuz they found it bothersome. The initial prompt bubbles don’t disappear after first use so it take up a lot of screen space which makes it hard to read the actually messages sometimes. The Chatbase team is trying but doesn’t respond to most users questions in the community forum. It’s also been a month since I was told that an issue had been “escalated” and I’ve received no response after several attempts to get an update. The development roadmap is super exciting but lacks timelines so it’s hard to know when some important integrations or developments will come online. They also don’t send periodic update announcements to their clients so you have to check manually whether any improvements have taken place. Last, the API connection doesn’t really allow for historical context to be maintained, so if you want to structure a conversation through service and then bringing in Chatbase on the backend (without building a database to store messages), you’ll run into problems. Reason for choosing Chatbase As a non technical founder, this gives me control over a really expensive part of my process to build an MVP. I can also retrieve user data and interactions that I need quickly so that I address user painpoints quicker and at a fraction of the cost. Switched from [Writesonic](https://www.capterra.com/p/219972/Writesonic/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Better value and far less expensive. Review Source MA Morne A. General Manager Hospitality Used the software for: Less than 6 months ### "Significant improvement on sharing info and easily accessible." September 19, 2023 5.0 It has been a great experience so far. Being able to tailor make a chatbot that shares relevant info about our business. Pros Our Chatbot shares critical information that clients might need in a easily accessible way without having to make physical contact. This saves time as well as improves the user experience on our website. We have also integrated the chatbot for answering any questions after hours through sharing the link in an auto response on Whatsapp. Furthermore we get to see the conversations from our prospective clients to further nurture our chatbot to answer with the correct responses in order to generate additional sales. Cons The Q&A section of the learning of the chatbot should have a function to import various Q&A's without having to type it out. Reason for choosing Chatbase From the start my experience was good with Chatbase,which led me to purchase a package that we could pilot as a start. Review Source BB Barrie B. Manager Marketing and Advertising Used the software for: Less than 6 months ### "A Great Chatbot Platform" September 13, 2023 5.0 We tested it out on a Restaurant to see how guests would engage with a Chatbot. We found it to be a successful project, and Chatbase was a great platform to have settled on. Pros Easy to use and implement on Wordpress. Clear instructions on how to set it up and train. The dashboard on the backend was easy to navigate and work my way around. The Chatbot replies were fast, with very little waiting time. Cons I didn't find enough documentation for understanding how best to train the bot we built. It took a while to find a support option, which was pretty good once I found it. Would have liked tutorials to work through Reason for choosing Chatbase We chose Chatbase because it was priced well, and really easy to use, compared to other platforms we tried. Review Source SR Shaun R. Business Development Health, Wellness and Fitness Used the software for: 6-12 months ### "Chatbase Easily Super Charges Customer Experience with AI" September 19, 2023 5.0 Affordable pricing and excellent customer support make Chatbase an indispensable tool for businesses of all sizes, delivering real value and efficiency in communication - a quick way to get your business supercharged with Artificial Intelligence. Pros Chatbase is a game-changer for our businesses looking to improve customer engagement. Its user-friendly interface allows for quick setup, while the robust analytics provide essential insights for optimizing chatbot interactions. Chatbase's natural language processing makes conversations feel more human-like, enhancing user experiences. Cons I couldn't find a way to smoothly integrate with some third-party apps, read from data tables for things like appointment schedules, and look up prices to answer customer questions. However, I found some workarounds using the FAQ and Q&A formats. Reason for choosing Chatbase Quick start, ease of use, simple interface, and competitive pricing. Review Source mD martin D. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Multilingualism is missing (welcome text)" September 18, 2023 4.0 We are generally satisfied with the product. If you could better support certain features such as multilingualism, you would have us as a long-term customer! Pros Configuring, integrating and rolling out the chat is effortless! Cons I feel a bit left alone as a customer. Support and documentation are missing or a bit short. What bothers us most is that we can't use the chatbot in multiple languages. This is primarily about the welcome text. Multilingualism is one of the most important functions for us, as we would rather not use several chatbots running in parallel. furthermore, it would be important for us to be able to export the entire chat log with our "corrections". this would allow us to train a new chatbot quickly. in addition, the log would serve us as a backup. What happens if we delete a chatbot mistakenly? all the work is lost. We spend a lot of time on the “revise user” function. That's why we should be able to export the corrected chat history at any time. Review Source LS Lout S. owner Information Technology and Services Used the software for: Less than 6 months ### "My Review" September 7, 2023 3.0 pretty good, but i would like to see more options:- I would like to be able to embed the conversations & leads page on my webpage so my customers can use it directly without them knowing that i'm using chatbase for it.- Customizable chatbox color instead of black/white- Variable degrees of access for account managers- Invoices - adapt starting language to IP location- 2FA for login- Personal branding on the chat windows "Built by ..."- the ability to move bots to other accounts Pros overall i really like the ease of use and how the bot interacts with users queries Cons The lack of conversation structure, it's just a conversation bot but i would like to have an option where -if a users shows a certain intent- i can extract more variables than just name, email and phone number. Review Source AN Ankit N. Lead product manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Chatbase an awesome tool " September 12, 2023 5.0 Superb experience it has been a super hit did an internal survey by training a chatbot on limited data and every one liked it Pros Chatbot super easy to set up Intuitive settings Very easy to train Dashboard feature also give ability to see how users are playing around Cons I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes respond very fast and give long answers that make users feel slightly uncomfortable Reason for choosing Chatbase Allows to add weblinks2. Allows to add custom data in form of questions and answers3. Allows to add files 4. Allows to add custom Q n Aanswers are impressive Review Source JA Jin A. Digital Marketing Warehousing Used the software for: Less than 6 months ### "Chatbase is for anyone! " September 7, 2023 4.0 In our company the Chatbot is used as a tool for our salesman to quickly get recommendations for certain situations quick. Pros The pricing is great for what you get, the amount of data that you could fill your Chatbot with is extensive and ofcourse its very easy to use! Cons Lack of customization. Like the ability to change font, and parts like the ability to download your discussion as a user is not available and also a disclaimer window would be nice to have, especially good for companies to inform its users. Reason for choosing Chatbase Price and simplicity Review Source RS Robert S. Creative Developer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Internal Training for our customer service department" September 7, 2023 5.0 Started with small data and quickly explored options for developing complex answers. Chatbase seems flexible and am honing my librarian craft to get the most out of it. Pros Easy to incorporate all of our technical documents which are already in PDF format. Cons Would like the ability to use a Google Drive, where all of our PDFs reside, and have them updated automatically in Chatbase. Review Source BF Brent F. Creative Director Design Used the software for: Less than 6 months ### "An AI-Powered Chatbot that's faster and far better than a hand-coded bot!" September 12, 2023 5.0 I've used Chatbase to train a Virtual Mark Twain Chatbot using various sources of free information on Mark Twain, and it worked great. I'm also using it as my website's bot. I can change or update information by removing a page or document from the list of training content, and then re-uploading new content. Pros It is straight forward to set and train. Cons I haven't had any negative experiences to speak of with Chatbase. It's easy, and it works great. Review Source VR Verified Reviewer Coach Education Management Used the software for: Less than 6 months ### "An accurate chat-bot, easy to set up!" September 7, 2023 5.0 It provides 24 / 7 access to Coaching support Pros The product delivers a neat interface. It is easy to set up and service is reliable. Cons I had to figure out how to embed it in the website. Review Source JW Jim W. Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "AI Assistant" September 12, 2023 4.0 Overall it is a very easy-to-use tool with great benefits. Pros I love how quickly I was able to provide it information and then be able to have an intelligent conversation about it with the information provided. We use this on our website to answer questions for a customer using the data from the website. We also use it on our support site and our internal knowledge base. Cons Our internal knowledgebase uses Google Sites and it is restricted by our company domain for internal use only. Would really like to be able to give Chatbase access to the site to crawl it to make updating information a lot easier. Right now I have to extract all the information into a pdf and this prevents Chatbase from being able to provide URL reference to the page with more information on it. Reason for choosing Chatbase Was not aware of similar products Review Source TM Takfarinas M. Dr Research Used the software for: Less than 6 months ### "ChatBase for Neuroscience " September 12, 2023 5.0 It's a powerful tool to summarize thousands of pages and help to find relevant information in simple and quick ways. Pros We have integrated this tool within our Brainstorm website, and on the user forum, we trained the bot on hundreds of pages.Now, the bot is helping us answer specific questions for our community and even generate some code (not always correct).We set a daily/weekly report, where we receive a summary of the discussion, which is a great feature we like. Cons We trained the model using the ChatGPT 3.5 and with chatGPT 4 and we don't understand why the model 4 is not working, most of the time the answers are wrong or even no answered. We wanted to contact the support to check this issue. Review Source TC Tom C. Director of Support Computer Software Used the software for: Less than 6 months ### "Very useful and can be used in many ways" September 12, 2023 5.0 Its really been fantastic. Anyone internally we've provided the chatbot to, has only positive things to say about it. Pros We've been using chatbase as a tool to help internal employees on knowledge of our own software. After feeding it information about the software and setting parameters on how it should behave, it now acts as a knowledgeable technical support agent. We can expand upon this in so many ways, with the ability to have multiple chatbots, you can feed it marketing material and use it on your company website. The options ar enedless with a little creativity! Cons The interface on the back end could be easier to work with. For example, its not readily apparent where lead email addresses are stored.Would also be great to have others on a "team" who can look at the chatbase data without being able to modify it. Review Source TT Thomas T. Product Director Human Resources Used the software for: Less than 6 months ### "ChatBase is great" September 15, 2023 5.0 Overall, I think it's a decent option for companies who have a lot of valuable content and looking for way to deliver that content in a more innovative and conversational style. Pros The ease of use and quick deployment was key to me since we were trying to test the concept of having a chat bot trained on our custom knowledge base. We were able to deliver values very quickly with ChatBase. Cons The pricing is a little steep if you want to remove the branding. Reason for choosing Chatbase ChatBase was the most straightforward one to set up and one which was recommended by my colleague. Review Source VR Verified Reviewer Consulting Marketing and Advertising Used the software for: Less than 6 months ### "The tool is immature" March 26, 2024 3.0 After we found out that they are not supporting more than 11 million characters, we cancelled the subscription, but they refused to refund us, even though we used it for 24 hours. Pros Easy setup and implementation of the product. Cons Allows only to load 11 million characters. There is no ability to upgrade to a higher level with higher capacity. AI implementations require enough data to get good answers. Review Source HD Heather D. Owner Insurance Used the software for: Less than 6 months ### "A great program" September 19, 2023 5.0 I am qualifying customers for insurance. I am also helping business coaches with a follow up bot so there is a resource for clients when the coach is not available. Pros I really like how many ways you can train the chat bot. It makes it a much more robust program. Cons It forgets the training on some important things it has been trained on. This is a challenge when trying to communicate with leads. Reason for choosing Chatbase I will most likely switch to Aminos when they finish thier upgrades as it is a very good product and the price was locked it, it feels like the Chatbase cost keeps on increasing more than I can keep up with. Review Source VR Verified Reviewer Affiliate Faculty - Computer Science Education Management Used the software for: Less than 6 months ### "University Chatbase Review" September 13, 2023 4.0 We were able to setup and test multiple chatbots that focused on Course Info, Degree Info, Student and Faculty Handbooks. We were able to tweak it enough to satisfy a broad range of questions. We were very satisfied with the results. Pros The ease of setup, customization and implementation. Cons I can't complain about the general features of chatbot. Reason for choosing Chatbase don't need enterprise level Review Source MB Mercy B. Content Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Chatbase review" September 12, 2023 4.0 We are trying to use Chatbase to act as a funnel to capture travel recommendations and help women travel plan. So far, Chatbase has seemed like the best option for us. With quick reformatting of our data, it seems to pull it in (mostly) correctly. Some tweaks still need ironing out. It would be great if your FAQ page was slightly more detailed. Pros The ease of use. I have no background in AI / chatbots and I picked it up very quickly. Your customer support team are great too. Cons Sometimes it can be really hard to work out how best to feed it info or ask questions for it to behave how you want it to be. With time and practice, I'm sure it will come. Reason for choosing Chatbase The benefits of GPT Trainer over Chatbase felt like things we'd eventually be able to get Chatbase to replicate (mostly formatting things.) Review Source AB Arjun B. Director Biotechnology Used the software for: Less than 6 months ### "Chatbase saved us thousands on developer fees" September 7, 2023 5.0 Pros Chatbase is an easy to use out of the box solution to setup a AI assisted chatbot - you do not need to know any technical skills to implement the product on your site. We saved thousands of $ using this solution instead of hiring a dev. Cons No cons due to the cheap price, we hope to see more features added in the future. Review Source JR Javier R. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Buen chat" September 13, 2023 4.0 Ahorra mucho tiempo en consultas diarias con un nivel de acierto muy amplio. He detectado que alguna vez a dado datos incorrectos que antes respondía perfectamente Pros Fácil de usar e implementar en la web, contenido bastante preciso sin necesidad de aprendizaje por tu parte Cons Necesitamos integración con WhatsApp, pone que lo harán pronto pero seguimos sin tener noticias. Review Source GET Gabriel Eduardo T. Data Scientist Computer Software Used the software for: Less than 6 months ### "Gamechanger " September 7, 2023 5.0 Pros The capacity of using it as a live chat for a costumer service platform. Cons It still lacks the handover protocol but the service team already is working on this feature, which will make it a top feature in my case. Alternatives considered [Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) Reason for choosing Chatbase Ease of use Review Source JL Jordan L. Student Research Used the software for: 6-12 months ### "Jordan Lewis review " September 12, 2023 5.0 Pros You can have a long back and forth conversation with the bot and it adjusts it's answered to your requests. Cons If you close the tab you cannot see the history of the chat. Review Source MM Michał M. CEO Machinery Used the software for: Less than 6 months ### "Remote AI assistant " September 12, 2023 4.0 Customer support and orders also help with selling. Pros Easy of use and future features and self learning option. Cons AI mistake and quality of response is still a little bit too low. It should to be improved. ChatGPT 4 in standard. Review Source CB Christian B. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product " September 15, 2023 4.0 I've been able to quickly test the effectiveness of using a ChatGPT-powered conversational bot. It helps save time and prove the use cases. Pros I love being able to create different chatbots. Cons It would be nice if there was more customization around the suggested responses. I want to suggest responses later in the conversation, and recommend different responses based on what the users say and how the conversation is going. Review Source Similar Products Featured