# HelpHero Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HelpHero Software - reviews, pricing plans, popular comparisons to other Digital Adoption Platform products and more. Source: https://www.capterra.com/p/10012430/HelpHero/alternatives --- # HelpHero Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelpHero ## What is HelpHero? HelpHero is a fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. HelpHero makes it easy to onboard and engage users from the get-go, and improve your conversion and retention rates. Your team can build interactive and engaging content like product tours, guides and walkthroughs, onboarding checklists and hotspots in minutes – without code. ## What is HelpHero used for? [Onboarding](https://www.capterra.com/onboarding-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Client Onboarding](https://www.capterra.com/client-onboarding-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelpHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://helphero.co&name=HelpHero) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelpHero 4.7 (7) VS. [4.7 (127)](https://www.capterra.com/p/232772/Rocketlane/reviews/) Starting Price $55 Usage Based, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.6 (127) Value For Money 5.0 (6) Value For Money 4.6 (106) Customer Service 4.7 (7) Customer Service 4.7 (115) ## HelpHero alternatives [5.0 (1)](https://www.capterra.com/p/10002556/OnRamp/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/227997/Product-Fruits/reviews/) Starting price $111.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (10)](https://www.capterra.com/p/181714/apty/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting price $12000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Branding 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Customizable Fields 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Activity Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Onboarding 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Reporting/Analytics 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data HelpHero 24 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention An itemized to do list that can be edited as tasks are completed The ability to create unique content Interprets what a user is doing based on context and helps guide them through the process. Initiate interactions with customers by proactively starting conversations or providing informational content Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Assemble applications and processes by dragging over and arranging pre-built components Allow the audience to interact or engage with the content Manage and support multiple languages Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Analyze and gain insights into data in real-time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Guide new users to understand and become proficient in using a product or service Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.1 (7) 4.1 Based on 7 reviews ## Pricing Value for money 5.0 (6) Free Trial [View pricing plan details](https://www.capterra.com/p/10012430/HelpHero/pricing/) Basic $55.00 Usage Based,Per Month It includes: - Unlimited tours, hotspots & checklists - Unlimited team members - Access to all standard and advanced features, analytics & integrations - Custom CSS, audience targeting & personalization - API access - Phone, chat & email support Up to 2,500 Monthly Active Users $115.00 Usage Based,Per Month It includes: - Unlimited tours, hotspots & checklists - Unlimited team members - Access to all standard and advanced features, analytics & integrations - Custom CSS, audience targeting & personalization - API access - Phone, chat & email support Up to 5,000 Monthly Active Users $179.00 Usage Based,Per Month It includes: - Unlimited tours, hotspots & checklists - Unlimited team members - Access to all standard and advanced features, analytics & integrations - Custom CSS, audience targeting & personalization - API access - Phone, chat & email support Up to 10,000 Monthly Active Users $249.00 Usage Based,Per Month It includes: - Unlimited tours, hotspots & checklists - Unlimited team members - Access to all standard and advanced features, analytics & integrations - Custom CSS, audience targeting & personalization - API access - Phone, chat & email support Up to 20,000 Monthly Active Users $299.00 Usage Based,Per Month It includes: - Unlimited tours, hotspots & checklists - Unlimited team members - Access to all standard and advanced features, analytics & integrations - Custom CSS, audience targeting & personalization - API access - Phone, chat & email support Custom Plan $399.00 Usage Based,Per Month It includes: - Competitive custom pricing for over 20,000 Monthly Active Users Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Intercom](https://www.capterra.com/p/134347/Intercom/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.7 Based on 7 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JL James L. Product Manager Automotive ### "\[sensitive content hidden\] is fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2023 HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements & alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup. Pros Customer support from \[sensitive content hidden\] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding. Cons I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 28, 2023 Hi James, thanks very much for taking the time to provide us a review. We really appreciate it! You can deactivate tours by editing the tour settings and disabling autostart. Hope this helps. Feel free to email support@helphero.co if you have any further questions. OP Oliver P. Director UX and Product Marketing Consumer Services ### "Good for starting cheap, but it lacks in the details" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 November 17, 2023 Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do. Pros It's inexpensive and easy to set up. The basic functionality is in place and works as intended. Cons The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure. Alternatives considered [Userlane](https://www.capterra.com/p/157465/Userlane/) Reasons for choosing HelpHero It was a fraction of the costs compared to e.g. Userlane and offered everything we needed a couple of years ago. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Hi Oliver, thanks very much for your feedback. Our aim is to provide an easy to use and competitive solution for creating better user onboarding experiences. Would love to know in more detail what features are missing for your particular use case. We'd be happy to investigate whether it's something we currently support with our feature set, or could consider for our roadmap. Please don't hesitate to email support@helphero.co MK Marton K. Information Developer Medical Practice ### "New Innovations HelpHero Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 3, 2023 Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job! Pros I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users. Cons I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 8, 2023 Hi Marton, thanks for your thoughtful review. It's great to hear you think that HelpHero is a fantastic product. We're grateful for the support. Your feedback will also help us continue to improve our offering to our valued customers. Thanks very much for sharing! KF Kevin F. CTO Computer Software ### "Happy with you." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 2, 2023 Pros Easy to use. Well designed. The support is very active. Cons Searching the hotspots/tours is not possible.Sessions are quite short for the Chrome extension, we often need to re-login, which is killing people's willingness on using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 8, 2023 Hi Kevin, thanks for taking the time to write this review. We are grateful for your support and feedback which helps us continue to improve. While it's not currently possible to perform a search, labels can be added as a quick and easy way to organise and categorise hotspots, tours etc. More information is available on the HelpHero website under the docs section. Thanks again for sharing. PF Pablo F. CEO E-Learning ### "Excellent onboarding product - we use it in two apps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2023 HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks. Pros Simplicity, the fact that is "just works", scalable, excellent customer service, price Cons Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2023 Hi Pablo, thanks so much for the thoughtful review. We really appreciate your support and are grateful to be part of your journey. Happy to advise that we recently released a new enhancement enabling date conditions to be set when running tours. More information is available on the HelpHero website under the docs section. Thanks again for sharing! AU Anonymous User Product Manager Business Supplies and Equipment ### "Great price, great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 The overall experience has been great. Anytime I needed help, they were quick to respond. Pros HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides. Cons The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2023 Thanks very much for taking the time to write this review. We really appreciate your support. It's wonderful to hear that you think HelpHero is a low-cost and easy to implement solution, as we strive to deliver greater affordability and value for our customers. Your feedback will also help us continue to improve. Thanks again for sharing! AN Andrew N. Product Manager Computer Software ### "Amazing Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 2, 2023 Pros Customer support is extremely helpful! Tool is pretty good. Customer segmentation of tours is a bit difficult without engineering support. Tool does have everything you need to create an engaging, branded tour Cons Customer segmentation is not a fully integrated feature Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2023 Hi Andrew, thanks for taking the time to write this review. It's great to hear you think that HelpHero is an amazing tool and that you find our customer support helpful. Your feedback will help us continue to improve. Please don't hesitate to email support@helphero.co with any questions or concerns. Thanks again for sharing. [View all Reviews](https://www.capterra.com/p/10012430/HelpHero/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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