# HelpHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is HelpHero the right Digital Adoption Platform solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10012430/HelpHero/reviews

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HelpHero

4.7 (7)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of HelpHero

Ease of use

4.7

Customer Service

4.7

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Product Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Great price, great service"

October 3, 2023

5.0

The overall experience has been great. Anytime I needed help, they were quick to respond.

Pros

HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides.

Cons

The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing.

Review Source

Response from HelpHero

October 5, 2023

Thanks very much for taking the time to write this review. We really appreciate your support. It's wonderful to hear that you think HelpHero is a low-cost and easy to implement solution, as we strive to deliver greater affordability and value for our customers. Your feedback will also help us continue to improve. Thanks again for sharing!

PF

Pablo F.  
CEO  
E-Learning  
Used the software for: 2+ years

### "Excellent onboarding product - we use it in two apps"

October 20, 2023

5.0

HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks.

Pros

Simplicity, the fact that is "just works", scalable, excellent customer service, price

Cons

Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding.

Review Source

Response from HelpHero

October 23, 2023

Hi Pablo, thanks so much for the thoughtful review. We really appreciate your support and are grateful to be part of your journey. Happy to advise that we recently released a new enhancement enabling date conditions to be set when running tours. More information is available on the HelpHero website under the docs section. Thanks again for sharing!

OP

Oliver P.  
Director UX and Product Marketing  
Consumer Services  
Used the software for: 2+ years

### "Good for starting cheap, but it lacks in the details"

November 17, 2023

4.0

Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do.

Pros

It's inexpensive and easy to set up. The basic functionality is in place and works as intended.

Cons

The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure.

Alternatives considered

[Userlane](https://www.capterra.com/p/157465/Userlane/)

Reason for choosing HelpHero

It was a fraction of the costs compared to e.g. Userlane and offered everything we needed a couple of years ago.

Review Source

Response from HelpHero

November 21, 2023

Hi Oliver, thanks very much for your feedback. Our aim is to provide an easy to use and competitive solution for creating better user onboarding experiences. Would love to know in more detail what features are missing for your particular use case. We'd be happy to investigate whether it's something we currently support with our feature set, or could consider for our roadmap. Please don't hesitate to email support@helphero.co

JL

James L.  
Product Manager  
Automotive  
Used the software for: 1-2 years

### "\[sensitive content hidden\] is fantastic"

November 23, 2023

5.0

HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements & alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup.

Pros

Customer support from \[sensitive content hidden\] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding.

Cons

I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement.

Review Source

Response from HelpHero

November 28, 2023

Hi James, thanks very much for taking the time to provide us a review. We really appreciate it! You can deactivate tours by editing the tour settings and disabling autostart. Hope this helps. Feel free to email support@helphero.co if you have any further questions.

MK

Marton K.  
Information Developer  
Medical Practice  
Used the software for: 1-2 years

### "New Innovations HelpHero Review"

November 3, 2023

5.0

Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job!

Pros

I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users.

Cons

I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off.

Review Source

Response from HelpHero

November 8, 2023

Hi Marton, thanks for your thoughtful review. It's great to hear you think that HelpHero is a fantastic product. We're grateful for the support. Your feedback will also help us continue to improve our offering to our valued customers. Thanks very much for sharing!

KF

Kevin F.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Happy with you."

November 2, 2023

5.0

Pros

Easy to use. Well designed. The support is very active.

Cons

Searching the hotspots/tours is not possible.Sessions are quite short for the Chrome extension, we often need to re-login, which is killing people's willingness on using it.

Review Source

Response from HelpHero

November 8, 2023

Hi Kevin, thanks for taking the time to write this review. We are grateful for your support and feedback which helps us continue to improve. While it's not currently possible to perform a search, labels can be added as a quick and easy way to organise and categorise hotspots, tours etc. More information is available on the HelpHero website under the docs section. Thanks again for sharing.

AN

Andrew N.  
Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Amazing Tool"

October 2, 2023

4.0

Pros

Customer support is extremely helpful! Tool is pretty good. Customer segmentation of tours is a bit difficult without engineering support. Tool does have everything you need to create an engaging, branded tour

Cons

Customer segmentation is not a fully integrated feature

Review Source

Response from HelpHero

October 3, 2023

Hi Andrew, thanks for taking the time to write this review. It's great to hear you think that HelpHero is an amazing tool and that you find our customer support helpful. Your feedback will help us continue to improve. Please don't hesitate to email support@helphero.co with any questions or concerns. Thanks again for sharing.

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