--- title: "Belsmart Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Belsmart Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10012591/Beltalk-Contact-Center-Software/" page_type: "product" language: "en" --- # Belsmart Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Belsmart ## What is Belsmart? Belsmart is a cloud-based outbound dialer built for sales teams, BPOs, and high-volume calling operations. It combines Manual, Preview, Power, and Parallel dialing on one platform, so teams can match dialing speed to lead quality without switching tools. Belsmart connects natively with HubSpot, Salesforce, Zoho CRM, Pipedrive, and other major CRMs, syncing call outcomes, dispositions, and recordings automatically. Built-in compliance tools include TCPA and GDPR checks, DNC scrubbing, consent tracking, and calling-window enforcement, alongside caller ID management to protect answer rates. Managers get live listen, whisper, and barge coaching, call recording with real-time analytics, and QA monitoring. Belsmart is fully cloud-based with no hardware required, and most teams are live within an hour of signup. ## What is Belsmart used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Belsmart?[Manage this product listing](https://www.g2.com/products/beltalk-solutions-llc-belsmart/claim_requests/new?auto=true) ## Belsmart Overview Updated September 2026 AI summary Belsmart provides small and midsize businesses with contact center capabilities, supporting both call and multi-channel communications. It offers features such as an agent interface, auto-dialer, automated routing, call recording, and computer telephony integration, along with queue management and analytics. Optional IVR functionality and flexible cloud or web-based deployment make it suitable for teams seeking adaptable contact center solutions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Belsmart 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Belsmart alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/191194/ICTContact/#reviews) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Belsmart Overview ### What company size and specific industries is Belsmart built for? Belsmart is designed for small, mid-sized, and enterprise sales, marketing, lead generation, and customer service teams that need cloud-based omnichannel contact center software. It fits organizations that manage customer communication across multiple channels and want a contact center platform for daily support and outreach work. Features and Usability ### What are the key features of Belsmart? Belsmart offers call center management tools such as automatic call distribution, call routing, queue management, call monitoring, call recording, and call reporting. It also includes outbound and inbound call center support, predictive and progressive dialers, IVR, CRM, contact management, real-time analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Belsmart starts at $30 per user per month for the Connect (Manual + Preview Dialer) plan. It includes manual click-to-call outbound dialing, preview dialing, CRM integrations, call recording, real-time dashboards, DNC list compliance support, and a browser-based WebRTC softphone. No free plan or trial is listed. Integrations ### Which third-party tools and platforms does Belsmart integrate with? Belsmart integrates with Freshdesk, Telnyx Suite, Zapier, Zoho CRM, and Zoho CRM Plus. These catalog integrations cover customer support, telephony, automation, and CRM connections, giving Belsmart a focused set of third-party options for linking service, communications, and contact management tools. Getting Started and Support ### What training and onboarding options does Belsmart offer? Belsmart provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and questions in real time, documentation offers written reference for step-by-step review, and videos give teams a visual format for learning features and processes. Getting Started and Support ### What customer support options does Belsmart offer? Belsmart provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so support quality, response times, and helpfulness cannot be assessed from user comments in this catalog data. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Belsmart supports all three of the top features reviewers look for in a contact center solution: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers, manage daily contact center operations more efficiently, and route calls to the right agents faster, allowing teams to improve response handling and deliver more consistent customer service. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Answering Machine Detection Screen and filter calls that get sent to voicemail inboxes/answering machines Belsmart 76 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Autonomous Task Execution: Completes tasks independently without constant human intervention - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Prioritization and List Optimization: Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Scrubbing: Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry. - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Monitoring: Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions. - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-system Integration: Works across multiple software systems or databases - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Data Security: Protect sensitive data for digital privacy - Email Management: Manage, store and organize emails within the system or via third-party apps - For Sales Teams/Organizations: Caters to sales teams - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Predictive Dialing: Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Preview Dialing: Presents information about the individual being called before the call begins. - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Progressive Dialing: Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Speech Analytics and Sentiment Analysis: Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review. - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Whisper Coaching: Allows a supervisor to listen to a call and train in real time. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10012591/Beltalk-Contact-Center-Software/pricing/) Launch (Manual Dialer) $15.00 Per User,Per Month It includes: - INTEGRATIONS - PBX Connect (Manual + Preview Dialer) $30.00 Per User,Per Month It includes: - INTEGRATIONS - REPORTING - LEAD MANAGEMENT - PBX - Auto Notifications - Followup Management Accelerate (Manual + Preview + Power Dialer) $58.00 Per User,Per Month It includes: - INTEGRATIONS - REPORTING - LEAD MANAGEMENT - Auto Predictive Dialer - PBX - Auto Notifications - Followup Management - Lead Distribution ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/)[ Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.