--- title: "JEM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about JEM Software - reviews, pricing plans, popular comparisons to other Billing and Provisioning products and more." source_url: "https://www.capterra.com/p/10012680/JEM/" page_type: "product" language: "en" --- # JEM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) JEM ## What is JEM? JEM, the all-in-one quote to cash platform, uniquely configured to efficiently scale your growing business. JEM is a complete business management platform enabling everything from Quoting & Sales Order Processing to Billing & Inventory Management, all within a centralised CRM. Our UK based development team can deliver a bespoke system faster, with less disruption and lower cost than larger ERP alternatives, helping to take your business to the next level. ## What is JEM used for? [Quoting](https://www.capterra.com/quoting-software/)[Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/)[Recurring Billing](https://www.capterra.com/recurring-billing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for JEM?[Manage this product listing](https://www.g2.com/products/jem/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### JEM 4.8 (4) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price Contact vendor Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.0 (1,319) Value For Money 4.8 (4) Value For Money 4.1 (1,194) Customer Service 4.8 (4) Customer Service 3.9 (1,183) ## JEM alternatives [4.4 (3,329)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.9 (19)](https://www.capterra.com/p/125475/QT9-ERP/reviews/) Starting price $20000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (1,132)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars ## FAQs about JEM Overview ### What company size and specific industries is JEM built for? JEM is designed for distributors, wholesalers, resellers, manufacturers, and service providers that work primarily with business customers. It fits B2B organizations across these sectors, especially companies handling sales and operations for other businesses rather than consumer-facing markets. Features and Usability ### What are the key features of JEM? JEM includes order processing, order management, and order fulfillment, along with billing and invoicing features such as invoice creation, recurring billing, and payment processing. It also offers workflow management, approval workflow, inventory management, product catalog tools, reporting and analytics, API access, and role-based access controls. Getting Started and Support ### What training and onboarding options does JEM offer? JEM provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online sessions support guided setup, while documentation and videos give users written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does JEM offer? JEM offers email/help desk and phone support for customer assistance. With no reviewer feedback available on support experiences, there is no basis to describe response speed, helpfulness, or common frustrations. The available channels are limited to direct contact through these two options. ## Features AI summary Based on 1,274 Billing and Provisioning reviews Capterra reviewers point to these as the top priorities when choosing order fulfillment software: - **Order Management** (**60%** of reviewers rated this feature as critical) - **Inventory Management** (**63%**) - **Order Tracking** (**53%**) JEM supports all three features buyers rate most highly: **Order Management**, **Inventory Management**, and **Order Tracking**. Together, these capabilities help businesses process orders accurately, keep stock levels up to date, and monitor shipments from placement through delivery, allowing teams to improve fulfillment speed and maintain better visibility across operations. Order Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Inventory Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Billing & Invoicing 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Invoice Processing 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Creation, processing, verification, and execution of invoices till the payment is made Quotes/Estimates 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Invoice Creation 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices JEM 117 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Call Data Records(CDR): Records or detailed document of call data produced by a telephone exchange over telecommunications equipment. - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Billing: Create bills and invoices that can be customized in various ways, including customizable billing intervals, reusable rules & templates - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Flexible Rate Tables: Control and set flexible rates that depend on multiple variables and enable rate automation and calculation - For eCommerce: Intended to be used by online stores - For Telecommunications Industry: Specifically for telecommunications industry - Forecasting: Form predictions based on past and present data/trends - Guided Selling: A process designed for sellers to guide them through the entire selling process - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Label Printing: Process of printing custom labels through various methods. - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Online Invoicing: Create, send, and view electronic invoices - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pre-Paid Service: Services paid in advance before the end of the monthly billing cycle. - Price and Cost Calculations: Calculate rule-based prices for a product/service - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Projections: Estimate or forecast of a future scenario based on the study of present trends - Proposal Generation: Create proposals based on costs of labor and materials - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Rating Engine: The calculation of a price/premium based on specific variables. - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Provisioning: Allocate necessary resources such as equipment, wiring, and transmission available in a carrier's network. - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Supplier Management: Manage all supplier data and operations - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Visual Configuration: Configuration of custom product parts by using 2D &3D visualizations - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.8 (4) ### Starting price Free trial not available Value for money 4.8 (4) 4.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JG James G. Director Management Consulting ### "Quote to Billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2023 Fantastic experience, particularly from a product functionality and service perspective. Pros Ease of set up, tailored to my requirements. Ease of use. Facilitates greater control, efficiency and insights. Integrated, end to end business support system. Cons There was not anything I did not like. I would just re-iterate the points mentioned above. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jaynie S. Marketing Consultant Marketing and Advertising ### "Quote to cash platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2023 JEM were brilliant, would highly recommend. Pros Expert advice, system tailored to our business, resolved complicated procedures. Cons Nothing that comes to mind, the process was seamless. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Megan D. MSP Sales Information Services ### "MSP Distributor Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 3, 2023 I work on Jem on a daily basis , its easy to use and easy to show customers how to use it to place orders and view bill summaries. Pros \- It's easy to use & easy to show our customers exactly how to use it - Quotes & orders can be tracked easily Cons \- The password requirements as not all special characters can be used & when entering a new password it doesn't tell you what is required in your future password - Quotes can be tracked easily - It doesn't allow you to purchase different products for different vendors all at once you have to place multiple orders separately. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 4, 2023 Thanks for your review Megan. It's great to hear that JEM is easy to use for quotes, orders and billing. We are always keen to hear how JEM can be improved and will discuss with your team how we can enhance the quoting experience even further. JL Jenna L. MSP Business Manager Information Technology and Services ### "It's a JEM of a tool !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2023 Jem has enabled us to build a marketplace for our cybersecurity vendors who wish to offer OpEx services in a clear, easy and simple way to allow for ease of transacting and an overall hassle-free experience for partners. This has allowed us to continually grow as a business and reach partners in the channel we wouldnt of necessarily been able to transact with had we not had this tool in place, aswell as being able help our partners roll out the markets leading technologies to their valued partners. Overall its a great tool and does exactly what we need it to for both vendors and partners alike. Pros Jem allows our partners a quick, easy and simple way to transact for all things cybersecurity & networking, it makes the procurement & billing process quick & easy, freeing up time for us to work closer with our partners on development & growth and building their recurring revenue, whilst being able to offer market leading vendors for a hassle free experience. Cons Personally for ourselves we would like for the main dashboard to be more interactive eg banners, news section capabilities increased to allow for videos, easier text and image integration for visual aesthetics, the marketplace page tiles need to be smaller, as we are building out more vendors anything below the second line isnt immediately visible, so our only recommended changes would be visuals, as the way the platform works for us is great. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 3, 2023 Jenna, thank you for your review. We're really pleased to see that JEM has enabled you to build a leading marketplace for your vendor and reseller partners. It's great that JEM's configure, price, quote (CPQ) and billing features are enabling the growth of your partners recurring revenue. It's also great to get some feedback on ways we can improve JEM to give your partners an even better user experience. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.